Great selection of movies and video games. And I was very impressed with the selection of Funko…read morePops, I just started collecting them a few months ago, and I now found the place where I can buy them at a great price. The owners are very helpful.

DONT SHOP HERE!!!!…read more Olha at the zona rosa vintage stock is a muy mal human being. In case she's not wearing her name tag, She's a short dumpy girl with glasses. She tried to convince me that a collectible was complete in box when it was visibly showing slots for parts that were empty. She told me those are for the parts on the figure and i took her at her word. I felt at-ease when she told me I had 30 days to return it for a full refund. I asked if I could return it to the entertainmart in Saint Joseph (also a joke of a business) because I live an hour north of here. She said yes! After some online research I see the figure is indeed missing parts. 6 in total. I called the Saint Joseph Entertainmart to make sure what Olha told me was correct. She verified and told me to bring them in. I was greeted by a guy that told me to head to register 1 for my refund. I went to register 1 and was next in line when the cashier just walked out of the store without saying anything to me. Not hold on, excuse me, NOTHING! Then after 10 minutes the guy walks in and says the district manager told him I cannot return the items because they are used. One was brand-new according to vintage stock and the other was used. They told me I could take them back to zona rosa and get my refund. How convenient! I'm at work so I ask my wife to take them back for me. The guy working the counter immediately said, "didn't the Sain't joseph store already tell you No on this return". My wife said, "actually the saint joseph store said to bring them back here." When asked by the male worker why Olha told me I could return these items she exclaimed, "I never said that!" They basically told my wife tough luck and have a nice day. To sum it up, Not only are the employees at these stores untrained. They are also liars with terrible customer service skills. They reserve the right to refuse a return, even if it's a legit return, as they see fit. The manager has the final say on a case by case basis according to their online website, which is full of grammatical and spelling errors which adds to the sketch of this business. Olha, learn what your store policy is, don't blurt stuff out of your mouth if it isn't true. While we're on the subject of truth, when asked if you said something that you definitely said, be an adult an own up to it. Don't lie a second time to avoid accountability

I'm sick of your crap with inflating your already high prices on the spot. You just took the new…read moresteelbook for Tombstone and it was in my hand for $44.00 and then you inflated it to $70 at checkout. This is nonsense. You do this shit all the time and I am going to expose your dishonest and unscrupulous crap to everyone. You are not eBay. You treat your good customers like horse shit. I am about to stop shopping at your stores. I have been a VERY loyal person to your company and I spend major money at your location. This is NOT RIGHT. You never used to do this to people. And you know what? Every time you have been doing this you end up dropping the price again because this is a knee jerk bullshit reaction. This is not some rare item. You are as bad as a scalper on eBay. Dirty business.

Walk in...three employees behind the counter "welcome in" one says, I wave and make my way through…read morethe store. The place looks absolutely wrecked. Dirty floors, aisles full of merch laying on the ground, poorly organized shelves, stacks of comics on top of the long boxes...nearly unshoppable. I made a couple passes through the place, I tried to look at the glass cases up front but there was too much stuff piled on top of them to see into it. What prompted me to write the review however, is the conversation that I overheard between the employees. A young man, clearly a "manager" that was on his way out of the business for good was essentially telling the other two that despite his best efforts to get the powers that be to give one of them a shot at running the store, the decision has been made to bring someone else in that was being trained at another store...and that was the right decision. I have 16 years in retail, 9 of those years as a General Manager, and the way that store looked, no wonder they didn't want the next manager to learn from the person in charge there. I was in that store for nearly 20 minutes, aside from the greeting, I was never again acknowledged, despite being within earshot of their conversation for the last 7-10 minutes I was there. When I decided to make a purchase (something to resell, believe it or not I did find a deal at a vintage stock) I stood at the counter for appx 90 seconds waiting for one of them to get me outta there, which feels like an eternity when you're waiting to give a business money...I then asked "why is the store so dirty?" The response was "we've been really busy." I'm sorry, but I don't believe you couldn't find a few minutes during your shift to tidy up a bit...like maybe the last 20 minutes or so? Now for starters, i feel bad for whoever is paying that crew to literally do nothing...for days...because the way that store looked, it hadn't been properly walked or reset in days if not weeks. Additionally, I feel bad for whoever is coming into that situation to turn it around...looks like it's gunna be a month of 60 hour work weeks to get that one ready for Black Friday weekend. Finally, to the young man who wanted to get a shot at running the store but didn't even get the chance to talk to upper management about it...you didn't get a shot because you don't care about your store. You may not be the manager, but you also let it look like that. Talent evaluators and decision makers know who has the passion for running a business. It's the person cleaning the aisles, vacuuming the floors and creating nice displays for the shoppers to enjoy. It's the one person NOT standing behind the counter negatively portraying the ownership in earshot of a customer. It's the person offering to help the only customer in the store. Nothing is given without being earned...I'm sorry you had a poor mentor, but perhaps the next one will set a better example for you to learn from. I look forward to my next visit to see if there is any improvement.

Great customer service. I see Jeff every weekend when I can for my comics. They always have what…read moreI am looking for and have a subscription pull box so that I don't miss my favorite titles.

As a huge fan of comic books I've seen a lot of different comic stores. This one is not the best…read morebut far from the worst. Comic selection and organization is excellent. Not of lot of omnibuses though. Not really any outrageous prices but don't come here looking for a good deal. Got dark knights metal for base price. Cool place and nice cashier.

Came in to get a disc cleaned (resurfaced), which is a service I know is offered because I've had…read moreit done here before. However, when I asked if they could resurface my disc, the girl at the counter said, "no not really." Like what kind of response was that... so either she didn't know how to do it or was too lazy to. I hadn't even opened my case or shown the disc to her and was denied that service instantly. What a joke.

They have everything! The manager Evelyn is amazing as well as the rest of the staff. Elijah is…read morethe hardest working guy ever and will help with anything.

Great employees, well staffed at a busy time! Great selection of music at decent prices…read more It was my first visit and I was surprised to find myself there for over an hour! Fun place!

It's a good store. I wish the trade back cash value was more, I've been to game stores where they…read moreoffer closer to what the game costs. I know they need to make a profit as a retail store. It's kinda ridiculous the prices though. Staff is helpful. 4/5

Closest store located to me (oklahoma) that had the item I needed! Jordan was an absolute Rockstar…read morefor helping me order my movie they had in stock and answered ALL my questions over the phone! Great customer service Jordan!! Very pleased! Keep being a Rockstar!

I spent $146 here on games and they didn't even have the decency to sell me a controller that…read moreworked. I asked the guy at the counter for a used controller. He sold me his most expensive used controller ($60) and it has insane drift on the right analog stick which cannot be fixed. $60 in the garbage. These guys are scammers. Do not go here

Terrible customer service! My son waited 2 hours for them to ring his stuff up that he brought in…read more I went in to see what the hold up was and was told by the rude young man at the register that they get really busy on weekends. They were not that busy and I do not appreciate snarky brats! Will never come back to this location! Not good business practices at all. Shameful! This happened on Saturday, March 28th in the afternoon,

The "Blind Bags" are full of unwanted VHS and DVD content. I assumed they would be actual movies…read morebut the bag I bought was full of workout videos from the 80s and 90s.

What is the best experience ever got a DSi for cheaper than anything else and it worked perfect…read more They have a Nintendo products super Mario Bros three my favorite game of all time and they have literally every retro thing I can think of they got comics and everything in that you need if you're a collector or you just wanna play some old video games anyway, it's my opinion and I love it.

Many years ago, I sold a collection of cards without any problem. This last week I stopped by with…read moreanother collection of cards and a totally different experience. The square peg girl behind the counter assumed she knew the cards I had and gave me the impression that she would offer me a good deal. She never once gave me an indication of what she would pay. Presumably she took my entire box and proceeded with the help of her other square peg coworker to fill small boxes and mess through the well organized box that I had brought in. After they rummaged through and placed all cards into small boxes she had the audacity to offer me $5! I told her that next time she should tell the person how much they may anticipate before doing such a thing. Overall, the store, with regards to purchasing items seems mismanaged. I would caution anyone who has collectible cards to seek elsewhere.

If you want games that never work than look no further, this is the place. The service isn't great…read moreeither, would it kill someone to wear a smile. Their is alot in the place, but like I said nothing works unless it's a book or something that's not technology. Prices are low, but this is why, cause it's not a guarantee that anything works!!

The Pros: Fantastic selection of items. I got a great deal…read moreon some DVD box sets and all were in new condition. Many people are usually skeptical on buying used but I can tell you that they examine their merch pretty darn well. I like the simplicity of their bins, displays and easy to find stuff. The variety they carry is nice. The Cons: I personally wouldn't sell my stuff here. They will essentially give you next to nothing for your stuff. Yes, I know, they have to make money to resell and they have to base it off of what's popular and all that. I know how this works. However, when you bring in some AMAZING new condition Criterion blu-rays (11 total) and they offer you $3.87... um, no. Highway robbery at that point. You might as well sell your stuff online. I also think some of their new DVDs are ridiculously overpriced. A brand new DVD for like $25? You're insane. You can buy most brand new DVDs online for $12.

Don't say you open at 10 if you don't open til noon. The lady that was already there for some…read morereason too to tell me that it was closed was rude as hell too. Go anywhere else but this worthless store with rude employees

Not being able to return a poor product that you stock. I bought a brand new ps5 headset. It did…read morenot work good at all. So I returned it with receipt. And was told to pick another one. I didn't want to pick another one. I wanted my money back. You only carry one style of headset for the ps5. And it's trash, and cheaply made. I was told no refund and have to get the same one or store credit. I didn't want store credit. Waste of my time. I will never buy any electronics from you again, because of this reason. Other stores have better products and no hassle on getting your money back with receipt.