There online services sucks, made my order for in-store pickup, and they didn't even have the order on their system , I called the customer support and complaint, but they didn't solve anything, just told me "there's nothing we can do rn, sorry for the inconvenience, we understand your frustration" bad experience read more

The shop keepers are always really kind and have lots of tips and recommendations and are always very fun.

Came to buy "steam card". I have no clue what it is and I haven't owned a gaming device in over a decade so it's not a part of my generation. I bought it cause a girl told me to get it for her kids when I was visiting her. We ended up postponing hanging out so I had no use for the card. I came back to return it, but Dannell explained the policy of it being a currency card and there's no telling if I had redeemed it. It made no sense, but it dawned on me that she didn't state there were no returns prior to buying. I brought this to her awareness and she claimed something like "It's not up to me to assume what you do or do not know. I can't assume you knew what you were buying. You should've asked" ... Cruddy company policy, failed attempt to leave a customer happy, overall a disappointing experience with a desire never to return. read more

House of gems. I got my first cod copy here and it just changed everything. I love this store

If you like to pre-order Funko Pops, make sure you never do it at this store. I pre-ordered a pop back in August 2021, and I was patient to receive it because I know there's been a lot of issues with inventory and with shipping. I finally got a call last Friday (it is now March 2022, a whole seven months later) telling me that my pop had arrived and to come in or call back if I planned to pick it up. I was unable to go over the weekend due to work so I went in the following Monday, three days after the store called me, and was told that my preorder had been purchased because I didn't pick it up in time. I was never told that I only had a certain amount of time to pick it up, and I never received any kind of courtesy call that my item had been purchased. I know for a fact that GameStop's policy is to hold a preorder for seven days, so I figure one of the employees probably bought it and I was lied to. Thank God I'm moving so I never have to step foot in this location again. In fact it left such a bad taste in my mouth, I never want to shop at GameStop again. read more

ALEX you the man came by at 6pm you said you were closed he said nobody was coming in for second shift. I said I just got my PlayStation five in the mail from UPS and I needed a card so my son could play online tonight you said that all you need is a card I said that's it. You had me come in and I was able to purchase that card tonight made my son's eyes open big with a huge cheeser on his face. You have no idea. How happy you made my son tonight thank you so much. read more

Michael was kind and very helpful. The shop appeared well organized. Highly recommend visiting this location.

I just visited the Ventura Gateway Center GameStop to get joycons because of the drift I have on my current ones and I spoke to Kasia and Gabriel about my dissatisfaction with the previous controllers and they were so knowledgeable about everything and helped me get what I needed quickly, but also took some time to explain why a warrantee would be beneficial for me and also explained about the benefits of getting the yearly membership with GameStop, and I was sold. They were so sweet, kind, attentive, and personable which made my experience so much better. I've never had such a great experience going into a GameStop than today with Kasia and Gabriel there. They deserve a big raise! read more

Bought a used Ps4 pro that came with a defective controller charging cable. Went back in with just the cable, and Michael was able to help me immediately. Super friendly guy, great customer service, awesome experience. read more

I bought something from GameStop online and then showed up to their door where it said to call their number for assistance. They were supposed to close at 6pm. They were closed though with no explanation at all. They called me and said it was due to the riots. The employee did not sound polite at all to me. Yeah right! Ventura riots hahaha. Nothing happened in Ventura. There is no excuse to not communicate properly with your customers. It's not surprising that GameStop is going under anyway. It's only a matter of time before they become a ghost. read more

They didn't have duck dynasty, but they did have Corey In The House on ds. My son loves that game!!! Superb service It's a 10! Woo woo woo woo woo read more

Worst customer service call and Alex picked up the phone I asked him how much I can get for my Xbox series s he said 280 if you have pro membership. I go to the store and get ready to return it and only says 150 with pro membership. DONT SHOP HERE WORST CUSTOMER SERVICE! read more

If there was an option for Zero I would have selected zero and my rating has nothing to do with COVID-19 or being short staffed during this time. On September 17, 2020, my 2 sons met some friends at this GameStop' to wait in line to preorder the new PS5. They waited hours and were so happy when they received the tickets to be able to preorder the PS5 and both were in the store waiting to preorder. When my first son got to his turn the store manager Cassie (sp?) told him he was in a group and therefore could not preorder the PS5. She then allowed his 2 friends (also in "the group") preorder theirs and then came to my second son and told him he could not preorder because he was in a group and sent him out. She then let the 2 people in the group behind him preorder. When my son went in to inquire as to why? She kicked him out of the store and told him there were no more. I have called corporate 6 times and each time told that I had a valid complaint and I would be contacted within 3-5 days. I have not been! It is dispicable and unfair! There is camera footage as I told them but I get no response. They never answer the phones at that store either...there is more but you get the gist. I have tried to contact through their online option also. I've also been told she doesn't like red heads which both of my boys are . Not sure if that is true but wow! The store does not have a good reputation among the nearby GameStops also because I have called them all and spoken to their managers who told me this situation never should have happened and knew nothing about "groups " don't shop there and tell your friends not to shop there unless management changes! read more

Customers should only be allowed to sell back their games etc when there is MORE then one person working the registers. Waited over 30 min in line with 5 people ahead of me and it didn't move ONCE. So we put back our 4 NEW games and left for a different game store. Too bad Game Stop can't figure out how to make sure 6 customers are not inconvenienced at the expense of one person SELLING back their stuff. Not sure how that works for the stores bottom line? Lose customers paying for your games but keep the ones selling you their games.... Note to person working the register.. Communicate with the people waiting in line. Ignoring us does not work... Simply tell us how long the wait will be. It's hard not to be angry at you when your not doing anything to help the situation. But no one can be angry at you for doing your job if your telling us what to expect... Your not the only game stop in town so customer service is the name of the game if you want to get business... read more

I bought a Nintendo 2DS the day before our road trip from Galveston Texas and... We discovered it was not accepting game cartridges on the drive to California. I thought we were going to have to accept it as a loss until I brought it to this location. Surprise, they took it back and my kid is extremely happy. I am so over the top grateful and yes, now I'm forever their loyal customer!!! Thank You Game Stop!!! read more

The person behind the counter told me " We are not allowing browsing right now. He and I were the only ones in the store. The sign outside said 9 people at a time. I've never been to a store that didn't allow shopping at 2:30 in the afternoon on a Thursday. read more

I get we are in a pandemic but this worker was so horrible she was lazy and gave attitude for no reason we were trying to order online and we couldn't because it said we couldn't order online so we told them and asked for two wii controllers the price online was 7.99 and she charged use 34.99 for each controller we were told it was 7.99 on the website and once she charged us we wanted to return them she closed the door and said no we will not return them for you and walked away with out giving us an explanation she needs to be fired for lack of communication and for being disrespectful I work at a hospital and like to have a relaxing time when I'm not working this was not okay her name was Kassie 475130 read more

EXTREMELY POOR SERVICE - TOOK MONEY, CANCELLED ORDER WEEK LATER WITHOUT DUE NOTICE, AND NOT RETURNING MONEY. We brought in an old device for store credit and purchased a new PlayStation 4. We were told it's ordered and would arrive in a few days. Subsequent to promised arrival time, we got a message that the order was cancelled due to high demand. When we called costumer service - we were disconnected twice then third time advised to call the original store. At original store they said they cannot oasis credit and we need to call costumer service. They suggested they can call costumer service but we need to be in the store for that. The store manager Cassandra was less than helpful. Online, phone support and in store were useless. The store took the money, promised but then cancelled the order, and will not resolve the situation. Recommend not to do business with this outlet. read more

Hi i had previous ordered the Spiderman bundle for PS4 for 199.99 my package was delivered a week late and damaged. Then I sent it in to be replaces I have called since and they just tell me to wait 5 days before i call again and i have done this twice. But today i just received a refund and no bundle I called in tp explain this and they have told me there is nothing they can do when i call to speak to a supervisor they tell me they are currently on a long call and i cannot speak to them. I have called in a total of six times and have waited patiently and I have not resolved my issue since the customer service has failed me i ordered this back in November and still have not received it. From, Justin Singh read more

Don't even bother shopping here unless you like shitty customer service. We tried to preorder a specific item, but the employee preordered the wrong thing. We had to buy it via their website. That was an ordeal. The order got canceled, the store said they couldn't do anything about it. We were on hold with Gamestop for hours before a rep "guaranteed" that we would get the item. 15 minutes after hanging up, we get an email saying the order was canceled. During the night of the Nintendo Switch midnight release, we waited nearly 30 minutes in line to prepay for our Switch. It wasn't busy. The cashier was just chatting with the couple ahead of us. The "manager" came up to us and asked if we were waiting to be rung up. Why else would we be standing in line? He did not offer to help us, but just said "oh, she'll be right with you." Supposedly, there was a bonus to trade-ins if it went toward a Switch. We did not get any bonuses. It seems like Gamestop likes to waste your time and take your money. This Gamestop used to be staffed with knowledgable people with great customer service skills. Not sure who hired the staff to run it now, but they did a piss poor job in hiring. Avoid this place. read more

We will never buy anything here again. We purchased the new Call of Duty yesterday morning, returned this afternoon to get the game, and were told that we didn't qualify for extras because we didn't pre-order it early enough. Funny, because when we paid for the game, they told us we did. They were disinterested in our explanation. Dishonest people running the store, very poor customer service. We will purchase games from Target and Amazon, in future. They've lost out business for good! read more

I walked into the store and there wasn't anyone there. No employee. I stood in line for a few minutes before I finally went and knocked on the door to see if someone was in the back. The employee came out acting like I was the biggest inconvenience ever. I mentioned that someone could have come in and stolen something. She just said she was in the back watching the camera. Strangest/worst experience ever. Sorry for wasting your time GameStop employee. read more

Me and my roommate went here one day to pick up a game I had reserved online. When we got there we were contacted by two employees which was fine but the guy was not friendly whatsoever. When we finally made our way to the registers to get the game he wound up helping us. He seemed really annoyed that I had done a pick up order for him to do first thing in the morning. He hounded me about my pro membership being expired, if he hadn't hounded so much I would have renewed it. I wanted to used some of my shopkicks to pay for a portion of the game, and he proceeded to act very annoyed that I to use shopkicks. We will never be back to this location because of this particular employee. read more

Rude / Crappy Service! Bring your money elsewhere! Been an on and off customer for years. Recently bought a Xbox One. So came back to burn some money and check out their used / new / upcoming games. Had a discount / member card a couple times over the last couple years. I was the only one in the store. The 2 girls at the back of the store at the counter look up, don't say anything, and go back to talking. I'm browsing and came up with a question but got distracted by another item. Grabbed a couple titles and was reading. Another older guy comes in, and starts liking in the same Xbox One section as me. One girl goes running over immediately and asks him what he needs help with. Is in deep convo with him about game options, what he likes etc. I keep browsing. When done she asks if he needed sometime to think them over. He says yes- she says "I'll be at the corner" Instead of acknowledging me, or asking "How about you? How are you doing? Need any help?" She just walks back to the counter. Me. The customer that was there first, ready to pick up 2 (minimum) titles for my new system. She only spoke to me one time to say "excuse me" to reach over me and grab a title that she was suggesting for the other customer. I turned around and walked out the door after about 5-10 minutes of waiting to see if anyone was going to ask me if I wanted help. So then I left and I went to TARGET; the place that I bought my Xbox one system, and was immediately greeted by one of the only two attendants in a very busy electronics section. I probably paid more money for the games then I would've at Game Stop (if I found them used), but it was worth it to actually be able to ask some questions, feel comfortable with my purchase and also feel appreciated for my time and my money. I won't buy from GameStop again. Date was 2/14/15. Came in about 1:45p. Was out about 2:10p Two girls, the one that came out to not help me was about 5ft 5 inches, darker hair, maybe glasses. Mentioned Diablo, a boyfriend and a friend Andrew to the Customer she actually acknowledged. read more

I came in to check out some specific games for my son & grandkids. The staff was very helpful and friendly and found that everything was on sale for a really good price so that was a very nice bonus. I was happy with the customer service I received. read more

Love this place! Every time I visit the staff is helpful and nice. Also, they are gamers, so thy give good opinions. Great place for gamers to go. They even buy your old games, systems, and phones. read more

I Walked in and was not acknowledged! Not even a simple "hi" or "can I help you?" Nothing just a guy and a girl flirting and talking about a concert.... how can small businesses be able to pay 2 employees in a dead location $12+ and hour to just stand there and talk and let customers walk in and out ruining the conversion of the store and leaving empty handed and unhappy with their visit read more

Best game stop ever my only spot to by games. Great staff Patrick was a life savor on xbox launch and had an extra pre order he gave to me. This is my store I will not go anywhere else. If u live in Ventura or surrounding areas I recommend you do the same the staff is that good. read more

Came to trade In some games (ps3, Nintendo ds, wii). Got cash! It took less than 5 minutes for them to take my trade and get me the cash for it. What else is great is that I could've gotten store credit if I wanted more games. But the cash will do! read more

This is my favorite GameStop location. The employees are always friendly and always very helpful. I have never had any problems coming to this GameStop and I appreciate that. Thank you guys and keep up the good work! read more

Come in her quite a bit with my teenage sons and have ALWAYS been greeted with a smile. In a world of gaming where I don't know the first thing, I always appreciate just how patient, knowledgeable and helpful the associates are. I've never felt like they up sold me on anything. read more

Cristal and her co-worker are amazing, patient and helpful. I went to trade in my sons PS4 for a new PS4 pro. It is something I have never done before, so of course I didn't bring all the cables. She walked me through and explained all the options. I had to go back home to get some cables, but it wasn't her fault. I should have asked when I called earlier. In the end we saved some cash and had a great experience at Game Stop. read more

I am an 18 year old who was turned away from buying an M rated game because I didn't look 18. I had my I.D. to prove so but the staff would not accept it. read more

i love game stop, but recently the customer service has been below average. I called every single day this past week for the restock of the switch because they had told me they would get a shipment sometime that week. The lady who I talked to at this location told me over the phone they didn't get any switches in the shipment, I then go in THE NEXT DAY and the same lady told me they got them yesterday and are all sold out! *Also signed up for the SMS alerts, no alert* I know this because she had told me she was the only one working the day prior (when I called).. I then ask can you look up where has it in stock, she rolled her eyes and continued on the computer. She remarked "you know that closest one will probably be like Northridge.. you know that's 3 hours away" LOL.. no it's not and she continued to argue with me? Either way it's my choice if I want to drive over there or not, she had already lied to me about the switches coming in stock, don't need to lie about how far Northridge is?.. lol just amusing.. I then left after she "found" one in van nuys.. I call the van nuys and no luck.. KASSIE OR CASSIE whatever her name is, is a complete compulsive liar and rude. Someone please fire her. The team leader of this store, male with dark hair and glasses, is amazing on the other hand. He is always patient and takes time to look for items or recommendations. read more

Awesome location. I go in frequently and have always got good service, no matter who's at the counter. They give excellent advice and always take time to make sure I'm completely satisfied before I walk out of the door. I recommend this location. read more

This is our home store and I have not had any issues until yesterday. I bought a used wii and a game. After 3 hours we couldn't get either to work. we finally got a friends wii and tried the game which didn't work. I called the Nintendo Helpline and they said the Disc was probably a copy. Apparently, they look like official games but don't play. The wii has a bad reader and I have to return that as well. read more