Ilia has been my car insurance agent since 2011. His quality of service is unsurpassed! He always…read morefinds me the best deal, is incredibly responsive, and is an all-around nice person as well! I cannot recommend his services highly enough. If you're looking for somebody who will take great care of you and get you the best possible coverage at the best price you need to contact Ilia.

Excellent customer service, communication, answers all questions & smooth transactions my family…read moremembers are happy customers as well, ver highly recommended!!!!

This is a review for Shawn Pirnia a rep of Mercury. Shawn worked all weekend during a holiday to…read moremake sure we received insurance so we could close escrow, The escrow date got moved up 3 weeks and he went into action. If you need someone to help get things done quickly and is pleasant, call Shawn )310) 533-6000.

Brianna Balaja is the best! I'm genuinely happy to be writing this note to say how great my recent…read moreexperience was with Mercury - especially with Brianna as my claims agent. My car was stolen, and it easily could have turned into a nightmare. Instead, Brianna took exceptional care of me. She truly went above and beyond, and if this is the Mercury way, that says a lot about the company. After the first body shop completely dropped the ball, costing me ten days of rental coverage while they held my car and did nothing. Brianna stepped in and immediately reassured me that this would not be my experience going forward. She connected me with a Mercury-authorized body shop in Pasadena that was, honestly, an excellent, wonderful 'unicorn' of a shop. In other words, they did a perfect job. She handled all the details with Mercury and helped me in ways I didn't even expect. Throughout the entire process, Brianna was consistently kind, calm, and steady - never flustered, always clear, always supportive. Last year, when a friend's car was stolen in Canoga Park, Mercury handled that situation beautifully as well. I'm really grateful to be a Mercury customer, and especially grateful that Brianna was handling my case.

We are so grateful we found Wendy! We reached out to several insurance brokers while searching for…read morethe right coverage for our new business, and choosing to work with Wendy was absolutely the right decision. From the very beginning, she was thorough, knowledgeable, responsive, friendly, and incredibly easy to work with. She took the time to understand exactly what we needed, helped us navigate our options, and ultimately secured the coverage we were looking for at the best rates we had been offered. What has impressed us just as much is that her excellent service didn't end once the policies were in place. We've had a couple of follow up questions since then, and Wendy has continued to be right there; quick to respond, happy to help, and able to provide the answers we needed. It is such a pleasure working with someone who combines professionalism and expertise with genuine kindness and outstanding customer service. We truly appreciate everything Wendy has done for us and wouldn't hesitate to recommend her to anyone looking for an insurance agent who will take great care of them. Thank you, Wendy! We are so happy to be working with you!

Avery G. went above and beyond to help me with my auto insurance renewal, she made a somewhat…read moreunclear process extremely simple and saved me a couple hundred bucks :) thank you Avery !!

Home and auto insurance renewal came around and both policies went up for a few hundred dollars…read moreeach. So I contacted Olson Duncan for some help finding new policies. Being in Southern California, it's becoming more and more difficult to find any insurance company that would write new policies. Thank you Nedi for making the process so easy!

Olson Duncan Insurance has been servicing our homes for decades and we couldn't be happier with…read moretheir service. We are in California and with so many insurance companies opting out of the area, we were extremely concerned about our renewal. I can't say enough good things about our agent, Desiree who went above and beyond our expectations to help us out. She is kind, thorough, patient, caring, knowlegable, professional, and just so wonderful. No need to shop around, you can't beat their service !

Oh my god what a wonderful agency I've been coming here for 15 years. It says the best customer…read moreservice and the easiest ways before I'm transactions not only allowed you get great bundle discounts, including auto home and other rentals but they really go the extra mile to make sure you have the lowest rates with the easiest transactional activity they also speak

Jennifer P. helped me get the best auto quote for my budget. She was very friendly, offered…read moredifferent prices and was patient with me while I made decisions. I highly recommend contacting them for auto insurance.

What can I say, she is the best agent around…read more I have been using AAA and was over paying for a service that could be canceled at any moment. I am an uber driver and was worried I was in the grey zone while driving (AAA could decline repairs based on ride sharing). I heard about Vanessa and Farmers coverage from another uber driver. I called her and I am saving $200 a month, and I'm now fully covered while driving for uber (commercial coverage). Vanessa got me the same coverage limits for 60% of the cost! Would highly recommend giving her a call.

Vanessa is an amazing agent, she takes the time to explain to me how payments are charged, when…read morethey are charged, and why they are charged in the order billed. I ask a million questions and she answers a million and one of them! She's actually kind of cute too when I saw her profile on faceobok, but that's besides the point. The best part was that she beat the prices and coverage of the insurance policies I had before, and she put up with my annoying habits of comparing every penny to coverage level. Anyways yeah, I'm happy.

Chelsea is very knowledgeable and always available to assist me with all of my insurance needs! She…read morealso has access to multiple carriers to get you the best deal possible and various price plans. She also speaks Korean which is huge plus if you are looking for a Korean/English speaking broker. Definitely give her a try if you need insurance!

I saw her ad at a Korean market, so I decided to reach out to her; in hopes of saving money for my…read moremom (who is Korean). I told Chelsea my mom's situation and was hoping to save money for her...as I feel that her current car insurance is ripping her off (saying that her home insurance is "free" with her car insurance)...seems pretty fishy. Anyways, Chelsea went the extra mile to try and get a quote for my mom. But in the end, my mom did not want the hassle of switching over (a common Korean thing lol) so we didn't end up switching over ^______^ Chelsea is someone I've known from the past, and from what I know of her she is reliable, detail-oriented, and also she speaks Korean. I have no doubts that my mom would've been taken care of and in good hands!

My bill would constantly fluctuate and the agent seemed very uninterested in helping. He wasn't…read moreclear about the price difference and didn't propose any changes like other agents. I'd often call the office and get a voicemail with no return call. Getting the insurance was quick but I switched because there was very little support.

Since the first day my experience was pretty bad. I was at Honda buying a car for someone else and…read moresince they have the Allstate agency there they offer me their insurance. I accepted for them to give me a quote and they told me they could give me a better price than my current policy. I asked if they're sure about it and they said yes, showing me the price. So I cancel my old insurance and when I got their insurance they said they're sorry, there was a mistake, they could not give me the price they offered me. For sure I got very upset. At the end they gave me some gift cards as credit for the price they could not match. Even when they try to fix it, I wasn't happy with what happened. First, they still lied to me. Second, they wasted my time. And 3rd, the following policy (after 6 months) came without the gift cards so at the end I ended up paying more that what they initially told me. I didn't contact them because I was so sick of that so I decided to pay the extra money for my peace of mind. Now it's time to renew my policy again. I had a minor accident in February. I'll include the pictures so you can see how small was the incident. I just found out they are increasing my policy from $946.34 to $2717.30!!!!! Yes, you read it right. I just contacted the person who managed my accident claim to see if I killed someone (sarcasm). I just don't understand how they can increase my policy from $157.7 to $452.9 PER MONTH. I don't get it. When I received the new policy I was convinced it was a mistake so I called them to ask. And that's absolutely right!! They're charging me $452.9 PER MONTH. Please see the damage of the car in the pictures. So, please do yourself a favor and DO NOT GET ALLSTATE INSURANCE. And of course I cancelled my insurance coverage with them and already got a new insurance for $180.00 per month.

Gotta give it to him. He knows his stuff like the back of his hand and is very no nonsense. I trust…read morehim with my life.

I just started with State Farm and James is wonderful. He's helpful and professional! His…read morepromptness to every inquiries I've made is detailed and honest. He's highly commendable!

I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

Customer is good! They worked on getting me the best rates possible for my business needs,…read moredefinitely would recommend.