This is another mall that I don't actually feel bad visiting (a.k.a. Dead Mall Syndrome). This one…read moreis still mostly full with a lot of folks bustling around - at least on the Saturday I visited. There also businesses ringed around the periphery, meaning that this is a busy area - if you're nostalgic and/or like your retail all in on place, the Valley Mall is for you! Recommended!

Today, 12/23/25, I visited this store to pick up a customer order. The counter clerk was unpleasant…read moreand unhelpful. She was also outright rude, acting as if she did not want to retrieve the customer's order. I asked for a manager; she resisted calling one and displayed an unnecessary attitude. When the manager finally came to the front, she was not helpful either. She did not look for the customer's order and simply told me it was not there. To justify not checking, she stated that she had already told the customer the store did not have the item they ordered. This store has EXTREMELY POOR customer service, and as an African American woman, I was led to believe that the behavior I experienced was prejudiced.

Nice casual clothes at good prices. I buy all my girls clothes here for everyday wear.read more

This was a pretty well stocked Old Navy, though not one of their "Old Navy Outlet" stores. Still…read morequite a bit of stuff for the winter season, considering that it's the beginning of December so this was helpful. I did spot a few things in my size and picked up a decent hoodie at a nice price.

Ugh, if I didn't have to, I would not have stopped here. Before my trip I needed to stop and grab…read morean extra power cord. I had did that the day prior and when I got home and opened the package to pack the cord noticed that it was damaged to the point that it was not usable. I figured that I would just stop along my travel and exchange the broken one for a new one. GPS will show you where to go when you don't know the area. Exactly what happened here. I wish now that I would have went elsewhere. I walked in and went to the area they had setup for customer service. Told them that all I wanted to do was exchange it for exactly what I had. They kept the item and I went back to the electronics department to find my replacement. I searched and searched and searched for a replacement. I wasn't seeing what I needed. I went to look for an associate to see if I am just blind or if they were indeed out of the item. When I saw an associate I went over and asked if I could get some help. It was a bit funny, I had asked one and had two come to help me. When I pointed out the item that I needed she used her little scanner thing and scanned the peg. Her database was telling her that there were two of them in stock. But not on the peg. We looked through every peg as a just in case. Nothing. Walked the department to make sure there wasn't a display with them on, nothing. Then the truth comes out. They had no one with knowledge of the department currently working. So even though the associate was answering my questions, her knowledge of the department was nil. She was just giving a blanket answer. Working retail prior in my life I would have gone to the back to check and see if it was just sitting on a shelf waiting to be placed on the floor. Or at least that's what I used to do when working. We would constantly pull items from the back to see if they could go out, if they didn't, they just went back to the back. I ended up just buying the charging cord that was shorter because it was needed and I didn't have any other time to stop elsewhere before reaching my destination. Went to the front and told the associate I was dealing with what the situation is. This is the irritating part. For me exchanging an item that was damaged to no fault of my own and having to get an item that was similar but not exact, I could receive the difference back to me via put back on my debit card (which is my money and basically cash in these days) or I could receive it back as store credit. For real, you think I want to carry around a gift card with like two dollars on it. I guess I'll just wait the three to five business days for it to show back up in my banking account.

Neat, tidy and well stocked, even if they didn't have a paid of dress slacks in my size…read more It's the same exact layout that I've seen in other Target stores and that includes the wide aisles, the same clothing in women's and men's and kidswear, plus electronics and food (limited produce and meat) and personal care. Open late, too. The sign said 10 pm!

I haven't been to a JCPenney in a long time. I forgot how packed one of these can be. And not…read morealways with items that you necessarily need. I came in here looking for gifts only to find disappointment. Being one of the anchor stores at the mall you would expect it to be packed with a lot of what you may need. I ended up walking around in here looking for a good amount of time. I was surprised that I did find some items. What was a bit off putting were the lines at the registers. That is when you could find a register that was open. When you did find a register that was open you had to wait in extremely long lines. I mean it's one thing to pick up an item in one department but have to traverse to a completely different department in the store to pay for that item. I will say, the service here from the staff was impeccable. The lady that helped me had just delt with three difficult customers when it was my turn. That didn't bother her, she was still a gem to deal with. She was chatty and had a happy demeanor. I would go back to just interact with her.

LOVEEEEEEEEEEEE!!! I had been a HUGE JcP shopper as a young adult, then I kinds got into some…read moredifferent retailers, but getting my hair done at the JcP salon brought me back in. They have a great selection of everything--clothes, shoes, formal dresses, salon products etc. My girls love to come here for cute and trendy school clothes. The store is always clean, organized and stocked. This is what all JcP should be to keep their company afloat!

I have never had such bad service in my life. We walked in and asked about a pair of Vans in size…read more10. The guy working there said that he would have to check. After 15 minutes of waiting he came out and proceeded to help another woman. He never alerted us to our status but brought out 7 pairs of shoes for her to try on and then proceeded to stock shelves. We decided to leave and gave our business to another store. Never again

From the owner: Express yourself when you dress yourself with Journeys! Our store offers the latest styles of skate…read moreshoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It's the one-stop for carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, adidas, and more. Our friendly staff will walk you through current trends and help you every step of the way to define your personal look. We can't wait to see you in store!"

Hi this is Sheryl. I am a mother of 2 and in this store a middle aged man followed my two…read moredaughters. Saying they looked suspicious and then continued to follow them and they tried running and he said "why are you running" even though he was just following them not saying anything. This is a terrible place.After they left he was outside watching them. Please don't go here if you have children and don't support them. Love, Sheryl

This particular Dicks has a nice variety of sporting equipment, shoes, socks, balls, hunting gear,…read morekayaks, coolers, chairs, clothing and more. They work with the local schools and little leagues offering discounts and coupons. So make sure you see if they have coupons before paying full price.

If you got busted shop lifting baby formula and Newport 100s from Walmart and now can't work there…read more You probably work at rue 21 now. I get it 3 kids at 18 and no baby daddy to pay the bills and trying to pay off your nursing school tuition at the local community college. If mumble rap and watermelon four-loco and crushed xany bars and a jail bait all had a 4 some at the local motel 6 the Hagerstown and Frederick rue 21 would be the "on the spectrum" child from that night. Stop being concerned on what older man you might meet at last call at the buffalo wild wing on a Tuesday night and fold your clothes on the shelves or maybe greet or help a customer your not just trying to bang on lunch break in your moms 90s Ford Taurus. Look, again I get it it's a job and your trying your best. If it don't work out I hear the Wendy's in Martinsburg might be hiring. I'm sure you will fit in there just perfect.

Went to this toss after grand reopening for Covid and hardly anything was marked down. Not even…read moreEaster ! I don't know if it was lazy management or what but it was a total waste of time

This particular location is just ok at best. Not a very large selection of items, a lot of items…read moreare overpriced, extremely small shoe selection and just not much to choose from. It is never busy in the store, so that is a clear indication of how bad the selection is.

I really enjoyed shopping in this store. I was able to find what I was looking for and something…read moreI'd about given up on finding. The store was clean and well organized and the staff was friendly. I paid more than I'm used to for some of the items (a pair of ladies black shorts for my MMA class) but I was glad to find them. Finding ladies athletic shorts that are long enough to meet my schools requirements turned out to be much harder than I would have thought. I wanted to mention my cashier by name but I forgot to write it down and it's not on the receipt. She was extremely helpful.

Great service, great selections, at a great price. I was blown away by the super service today…read morewhen I had to buy a new dress shirt for a friend's father's viewing. I was personally taken to where I could find the shirts and shown several options. Awesome!!! Great store!!!