Long, long overdue updated review (previous review was from a tenant that quickly wrote it after…read morebeing requested to when the job was done): Absolutely atrocious installation, and very, very unprofessional. The garage door installed was not the one that was negotiated during our call, which had a few other additions to it. The installer even FORGOT TO BRING one with a MAIL SLOT!! Unbelievable!! After realizing a garage door does indeed need a mail slot, he said "Oh, well, don't worry, this one is on the house, it's on me man!" like it was some kind of favor or nice thing to do, then expressed "I have to go all the way to Home Depot to get it, but since I'm a nice guy I'll do this for you this one time." I couldn't believe what I was hearing, he seriously thought it wasn't his fault.
He then proceeded to install the most ghetto mail slot, it wasn't even straight or aligned correctly, not stainless steel, and when inserting your hand through the top part of the metal that he cut snags the top of your hand and can cut you. The metal part he cut even covers at least 1/3 of the insert hole! He also did not install the new chain that came with the garage door opener and kept saying it's not needed and is an "extra job" to do. Anything that was said that wasn't satisfactory he kept saying "it's fine, it's fine, don't worry about it" and "you don't have to care so much about it, why do you care about these things? I think it's fine and nobody can see it anyway," while there were some dents on the "new" garage door after he installed it when it was pointed out. Even when asked "if you installed it like this at your place, would you be fine with it?" He replied, "I don't really think it's a big deal." So unprofessional. He also tried to upsell me on railings and wheels, and other things I didn't need. Furthermore, when he was contacted about everything, he told my tenant "I'm not the main installer guy, the other guys that work at this company are way better and they can install them 100% correctly, but since they weren't available I had to go out and do it." I can't believe this kind logic and all these excuses, and still expected to be paid fully like nothing was wrong or weird. Very dishonest company and will try to use any excuse to half-ass their job or laziness, as well as using ways and saying things in a way to make the customer "feel bad" or "uncomfortable" to not speak up to them or mention something off.
Ever since then, the garage does not properly close, having to get out and hold down the button from the inside since the sensors think there is something in the way or wrong with the rail alignment, the door is super loud, even making a really big "bang" sound each time it goes opens and closes. The garage door hasn't been able to close normally for quite a long, long time now, by garage door remote or normal wall button, often times having to manually close it by hand as well!
Also reading other reviews, I was also told that there was tax and was charged for it when maintenance and service labor isn't taxable. Stay away from this company, please! The low star ratings are here for a reason!