Outstanding service from Palms Garage Doors! After I asked for garage service through yelp a few businesses started reaching out to me about my garage door issue. After comparing reviews I decided to hire Palms Garage Doors. I provided all of the pertinent information regarding my garage door issue. Then they proceeded to set up a time slot based off my preference. I requested for the 1-3pm slot. The technician, Geva, arrived close to 230pm which met the 1-3pm slot I requested for. After meeting w/Geva who I learned was also a veteran of the armed forces like myself ...but from another country which was impressive after sharing his combat experience w/me. He proceeded to troubleshoot & diagnose the issue after I advised him of the issue (not opening/closing). After he was done...he advised me that the driver belt & motor were bad...he even showed me the worn out driver belt. The motor we currently have didn't have a backup battery(outdated system) & wasn't properly working even after Geva adjusted the setting. So after discussing my options w/Geva I decided to have the motor & driver belt replaced. So I opted for the standard smart lift master w/the driver belt as opposed to the chain linked one. He then proceeded to work (disassembly & installation). After Geva completed w/the installation he went on & started testing the garage. As soon as he closed it using the opener I was impressed w/the slower speed & closed smoothly. He then opened it & it was the same result. He then proceeded to instruct me to download the app which will enable me to control the garage door ...which I've never done before. It's definitely advanced from what I'm use to since now it not only allows me to open it from my phone but there's a built in video camera which will sense anyone in the garage while the garage opens & closes. Overall, I was impressed with everything that Geva provided w/his outstanding service. It feels like a brand new garage door even though the motor, drive belt, & track were the only ones replaced. Thank you Geva for the job well done. I highly recommend Palms Garage Doors for any garage doors needs! read more

I'm not usually the review leaving type. But in this instance I feel like it's necessary. The spring for our garage door busted last night and it was just another addition to our list of house whoas. Searching through my texts, trying to find the repair company that helped us last. But sadly it could not be found. I was hesitant but decided to jump on Yelp request for some quotes. Literally 10-20 seconds later about 7 companies tried contacting me. Its was a bit overwhelming but reassuring at the same time. I began engaging with these companies through text. Sent the pictures of damage, gave garage details, and requested a quote. There was a lot of run around but 1 company stood out. Palms Garage Doors. They were able to provide a solid quote and got a technician out to the house in about 2 hours. To our surprise a 6'10 technician Illiya pulls up. Sorry if I butchered the spelling of your name. He looked at the damage and assured that this would be the same price they provided through text and proceeded to fix. It took him about 30-45 min to change which was super fast and at that he provided great customer service. At the end of the service he offered to give a free estimate for replacing the whole garage. He gave it a look provided a price and proceeded to thank us and go about his day. All around great experience. Good price, fast service, and great customer communication. Thank you! read more

One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs. read more

Palms Garage Doors - The old roller had come off track - Garage Door Services Near Me - San Jose, California

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A 4.9 rating with 604 reviews pretty much says it all. Ihad my backup battery go out the other day. I found my Palm business card from several years ago when the spring on my door went. I called this morning and Bryan came this afternoon, yes, same day service. He was friendly and knowledgeable. Within a half hour I had my battery fixed and the wall switch fixed. This is my second 5 star review and I plant keep that business card for any future garage door problems. It is comforting to know there are still businesses committed to quality and value! Thank you, Bryan. read more

Thank you to Brian! For coming out this way to fix our garage he showed up on time very efficient and very professional explained everything very well to my father who is aging, so it's hard sometimes for my dad to comprehend things. Nonetheless Brian was done in a timely manner excellent work, also, exceeding our expectations we had a little ding on the bottom panel of the garage door, he brought out his rubber mallet removed the styrofoam knocked the panel back into place put the styrofoam back in, you could barely tell it was damaged. We are more than satisfied with the service and equipment, it's so quiet. We are relieved that it's fixed. Thank you Brian and Thank you Palms Garage Doors. Keep up the excellent work. read more

Our garage door completely stopped working yesterday. We were going back and forth on repairing ourselves or just calling a professional. We decided to call, and I am so happy we did. I called around 11am, someone was here by 12pm, and he was leaving around 1pm, having completely replaced the motor and programmed a new remote and wall mount button. He even got us setup with an app on our phone that controls opening and closing the door. And this was all on a Sunday! As soon as the technician arrived, he asked me what was going on. We tried a couple of quick things, then he told us a new motor was needed, which was inline with my expectations. He gave us 3 options, answered all of our questions, and then immediately pulled a new unit out of his truck and got to work. I can't believe how quick this all got taken care of, especially on a Sunday. I am so happy I called Palms Garage Doors! read more

Extremely responsive and professional. Technician arrived right on time (a bit early even), was friendly and knowledgeable. Was able to inspect the job site, talk through options and have a quote ready within a few minutes. On install day, the installer arrived on time and went straight to work. Install was very well done, job site was cleaned up, and installer even did a bit more than we were expecting. Overall very happy with the service. read more

100% recommend. Brian was very professional and we could tell he was an expert in his art. He was punctual and very communicative. The door was repaired in less than an hour and is working like new. read more

We just had a wonderful experience with Palms. Brian worked with us, quickly repairing our door, while explaining everything as he went. We negotiated a fair price and we were good to go in no time. I highly recommend Palms Garage Doors when you are looking for the best. read more

Fast, professional service at a reasonable price! Palms Garage Doors did a fantastic job, and I would definitely use them again in the future. read more

This is the second time I called on Palms Garage Doors. They are very good about notifying it was a year since the door was serviced. Both times the technician was out within the hour, very pleasant and completed the work to my satisfaction. I expect they will keep in contact for annual maintenance in 2027. Very reliable company. read more

Called for a repair and Brian Pike was sent out the next day. He was professional, friendly, and knowledgeable. They explained the repairs clearly, completed the work in a timely manner, and made sure everything was working properly before he left. I really appreciated their honesty and attention to detail. I would definitely recommend them to anyone looking for reliable and trustworthy garage repair service. read more

UPDATED REVIEW I'm updating my review after Palms Garage Door reached out to me, and I do appreciate the effort to clear things up. I do want to acknowledge Jacinta, who reached out and communicated professionally and respectfully in an effort to make things right. Now, this part is specifically for Zoli, the technician who came to our home. He arrived solo without knowing the condition of our house or the scope of the job -- and still handled everything exceptionally. Our home had some unexpected challenges, which resulted in him not having the right tools and materials (required trips back to the warehouse) yet he stayed very late to ensure everything was done properly and safely. He never complained, never rushed, and never tried to upsell. Zoli went above and beyond with refinements and tune-ups we didn't even ask for. His work was clean, secure, and extremely detail-oriented. Despite our garage not being ideal for a garage work (full of renovation and contractor tools), he made everything work flawlessly. Zoli, this review is for you. As long as you're with Palms Garage Door, you'll have our support -- and honestly, we'd follow you wherever you go. His work ethic and professionalism are rare, and I truly believe he's responsible for many of the 5-star reviews here. Thank you, Zoli, for the outstanding work. read more

My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers. read more

Palms Garage Doors - Illir completed the tune up. - Garage Door Services Near Me - San Jose, California

Geva from Palms Garage Door was punctual, friendly, knowledgeable, and professional! He presented multiple options for me to evaluate when choosing a new garage door opener and answered all my questions! He completed the installation in a timely manner and also left the garage clean after the installation which I really appreciate! read more

I had a great experience with Illia from Palms Garage Doors. He came out to repair my garage door after a spring broke. He assessed the situation, clearly explained the issue along with his recommendation. He got right to work and completed the repair. When the door wouldn't calibrate correctly, he made sure it was still safe and fully usable before he left, then returned promptly the next morning as promised. He replaced the springs with the correct size, calibrated everything perfectly, lubricated the door so it's now much quieter, and even provided a maintenance reminder sticker and a number to call if we need help in the future. Illia did an excellent job and was truly a pleasure to work with. Thank you, Illia! read more

Palms Garage Doors - Illia - Garage Door Services Near Me - San Jose, California

Brian was amazing at replacing the springs on my garage door. He was efficient and detailed in his work. Thank you, Brian!

My garage door spring broke on Sunday evening. I ask for repair estimates on Yelp. Palms Garage Doors gave me a call within 2mins and made an appointment for next day. Will came early Monday and gave me an estimate better than the prior company. He replaced the spring under an hour. The installation went smoothly. Thank you Will!!! read more

I called Palms garage doors at 9pm for an appointment and they scheduled a service visit 8 a.m. the next morning. The broken spring for the garage door was replaced and the rollers were replaced all within an hour. Everything was done quickly, efficiently with high quality work. Highly recommended. read more

Palms Garage did a fantastic job, start to finish. From Peter's quick response and onsite estimate for a new sectional door that had been damaged beyond repair, from the office's response & communication and finally the great workmanship of Edgar (can't say enough about him) and the complete new door installation/rails along with a new motor and remotes in 1 day. Completely satisfied. read more

My garage door was beeping, so I reached out to several contractors through Yelp. Elad from Palms Garage Doors was the quickest to respond and arrived at my home within two hours. He was very professional and honest, and he identified that the issue wasn't with the garage door. He didn't charge me anything for his time. I will definitely call him again in the future if I need anything related to my garage. Highly recommended read more

My previous service call was prompt and fixed the issue, but the garage door needed repair again in 3 weeks time. This time around, the technician (Elad) worked on the fixing the garage door. He was prompt, on time, super quick in what he did to fix the garage door, gave some good suggestions on garage door maintenance. In and out in 15 minutes. read more

Palms Garage Doors quickly communicated with me on the phone today and did suppressing same day service. Peter did nice job, and I have working door again. Spring, wire and baring were replaced. I also enjoyed talking to Pere from the evaluation to fixing. Thanks for teaching me how to tell the manufacturing year of garage door springs. I hope I don't have to fix this door for many years, but I can introduce Peter and Palms Garage doors to my friends. read more

My review is late! But gives me an opportunity to say the weather stripping on my garage door still works perfectly,

They came in promptly and also followed up when I had a tuning issue on the garage door.

I wouldn't recommend this company if you're looking for straightforward service. I felt heavily pressured into upsells I didn't need. I eventually went with a different company that was honest about the repairs required and clearly knew what they were doing. read more

Great experience and reasonable price. Was able to get this installed the same day when I have the appointment and everything works fine

Great quick fix and good work, faster response over the phone call answer as well. Did spring change.

Professional work fast response . Cleaned up after work. We reinstalled weather guard for our garage door. Price was reasonable.

They were quick and efficient . I called them for garage door which started making a weird sound . They responded promptly and came in 30 minutes , did the accurate diagnosis and fixed it . There was an issue with the coil and they took around 35/40 mins to fix the same . The guy who came was very friendly and knowledgeable. I recommend their service read more

Zoli came out and quickly diagnosed the problem Spring broke. He was prepared with parts , and provide quality service from start to finish He did uncover and show us additional damage to the bar and provided recommendations . He resolved it within a couple of hours. He is very knowledgeable easily responded questions with a lot of information . The price was fair , prompt service time , would recommend . The office reception was responsive to my initial request and follow up questions. read more

Palms Garage Doors - Garage Door Services Near Me - San Jose, California

Couldn't open my garage door this morning to go to work, after looking around noticed one of the coils as in 2 pieces. Ask yelp for help and they recommended a few vendors, Palms Garage responded first. Had a brief call and asked for an estimate, thought it was reasonable and so we made an appointment. Elad was able to come out and replaced the coils within 30 minutes. 5 stars, would recommend. read more

Palms Garage Doors - Garage Door Services Near Me - San Jose, California

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From start to finish, The Palms was very responsive and helpful. Oriel gave a great explanation of various offerings when he came out for the initial estimate and helped us pick the right door while staying within our budget. The installer was on time and did a great job with our garage door. Oriel even came back to help us with some setup issues in the app. All in all, we are very happy with the new garage door. read more

Palms Garage Doors - New garage door - Garage Door Services Near Me - San Jose, California

I had an excellent experience with Palms Garage Doors and highly recommend them. I reached out for a quote to replace torsion springs on a double garage door with high-cycle springs. They provided a clear, competitive estimate upfront before visiting. The pricing they quoted was fully in line with the final invoice, which I really appreciated. Elad arrived within an hour after providing the estimate and he inspected the door and surrounding components and walked me through the condition of the parts, explaining what was functioning well, what showed normal wear, and what might need attention in the future. Everything was explained clearly and professionally, with no pressure or upselling. Once I approved the work, the job was completed very quickly and efficiently. The door is now operating smoothly and quietly. Overall, great communication, transparent pricing, fast response, and high-quality workmanship. I would absolutely use Palms Garage Doors again. read more

I submitted a request around 9:50 PM and received a call within 10 minutes. We quickly scheduled an appointment for the very next morning. Elad showed up right on time and did an excellent job resolving all the issues. I received bids from several other companies, but I chose Palms because they offer premium materials at a price that's very comparable to companies using standard-grade parts. read more

Palms Garage Doors - Broken spring - Garage Door Services Near Me - San Jose, California

Calling at 8pm when my garage spring broke. Peter and Will came the next morning and did a full garage retrofit. Garage went from loud and impossible to manually open to smooth and quiet. High quality work. read more

Service was quick and very helpful. The technician, Geva, was super efficient on his visit.

Good fast service. Very responsive. The technician explained the issue in detail. I had a couple of unrelated problems with the garage door later and the service technician came and helped out right away. I will recommend their service read more

The technician came earlier than expected. He inspected the issue. He has the materials on hand and was able to take care of the issue. He was kind enough to staple a cable that didn't require. Highly recommend. Thank you! read more

I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended! read more

Palms Garage Doors - Garage Door Services Near Me - San Jose, California