I recently purchased a Kia EV9 from Kia Garden Grove, and while there were some disappointing issues with the vehicle itself, the service and staff have been outstanding. After taking delivery, we discovered that the AC was not working, there was a significant dent in the fender that had been missed, and the vehicle was not as clean as I would have expected. Needless to say, that was frustrating and took away from the excitement of getting the car. That said, Kia Garden Grove has gone above and beyond to make things right. They provided a loaner vehicle, arranged to have the dent repaired, fixed the AC issue, and even delivered the EV9 back to me while picking up the loaner on the return trip. The staff has been professional, responsive, and genuinely helpful throughout the process. I am still bummed about the initial condition of the EV9, but I really appreciate how they handled the situation and stood behind the customer experience. Overall, amazing service and a great team. I would just hope the vehicle inspection and delivery prep process improves so future customers don't run into the same issues. read more

I am writing this review to warn other customers, especially people who are new to the United States, about my experience with Garden Grove Kia. On June 13, 2026, I went to Garden Grove Kia intending to purchase a brand-new vehicle. After reviewing my credit, I was told that because I was new to the U.S. and had a limited credit history, they would not sell or finance a new vehicle for me. Instead, they strongly pushed me toward purchasing a used vehicle with a very high interest rate. The vehicle they recommended already had a brake problem. I was repeatedly told that it was only a minor issue, that there was nothing to worry about, and that the vehicle would be repaired and ready for delivery by Monday. I trusted what I was told. Monday came, then Tuesday, Wednesday, and even Thursday, yet the vehicle was still not repaired and could not be delivered. That was the moment I realized the problem was probably much more serious than I had been told. While waiting, I carefully reviewed my contract and was shocked to discover that I had been charged approximately $3,500 for an extended warranty. During the sales process, I was led to believe the vehicle was covered up to 100,000 miles. I did not understand that I was actually purchasing a separate warranty costing thousands of dollars. As someone who is new to the United States, I trusted the people at this dealership. I honestly believed they were trying to help me. Instead, I now feel that my lack of experience with the U.S. car-buying process was used against me. When I told them I no longer wanted the vehicle and asked to cancel the transaction, I was first told that cancellation was impossible because I had already signed the contract. Only after I insisted and told them I would file legal complaints did the sales manager finally agree to cancel the deal. Then something happened that made me even more uncomfortable. The sales manager brought me additional paperwork and asked me to sign before all the information and checkboxes had even been completed. I signed because I believed the cancellation was finally being processed. After that, I was told my $1,000 down payment would be refunded. First I was told a check would be mailed to me. Later I was told the money would instead be refunded to my card. As of today, I am still waiting for my money. I have called multiple times, and every time I receive a different answer or no meaningful response at all. This has been the worst car-buying experience of my life. I feel that because I was a first-time buyer in the United States with limited credit history, I was treated as an easy customer to pressure into signing documents I did not fully understand. Instead of honesty and transparency, I experienced broken promises, changing explanations, delays, and a complete lack of accountability. I have completely lost trust in this dealership. In my opinion, they care more about getting customers to sign contracts than about treating them fairly and honestly. If my refund is not returned by tomorrow, I will file formal complaints with my bank, the California Department of Motor Vehicles, the California Department of Consumer Affairs, the California Attorney General's Office, and every other appropriate consumer protection agency. I will also continue updating this review until my refund is returned and this matter is fully resolved. Please learn from my experience: never rely on verbal promises, read every page of every contract carefully, and do not sign any document that has not been fully completed. I hope no one else has to go through what I experienced. read more

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## Review for Kia of Garden Grove **Rating: ** I strongly advise anyone looking for a vehicle to steer clear of Kia of Garden Grove. They are the textbook definition of "bait and switch" and "predatory dealer markups." I went in to look at a used **2024 Kia Sorento** listed online for **$27,696**. While the initial sales associate was pleasant, the experience soured the moment we sat down to talk numbers. Despite telling them upfront that I would pay the sticker price plus standard taxes and DMV fees--and absolutely no dealer add-ons--the finance manager presented an "out-the-door" price of **over $40,000**. They attempted to tack on nearly **$10,000 in markups and useless add-ons**. When I challenged this, the manager's "best offer" was to remove most items except for a **$1,500 LoJack fee**. This car already comes equipped with onboard tracking services; charging $1,500 for a redundant system is a blatant cash grab. When I refused to pay for something I didn't want or need, the manager became incredibly rude. I ended up walking out, and he continued to make unprofessional comments as I left the building. It is a complete waste of time to negotiate with people who don't respect your boundaries or your intelligence. If you want a transparent buying experience without the "market adjustment" games, take your business elsewhere--places like Carmax prove you don't have to deal with these ridiculous tactics. **Avoid this dealership at all costs.** read more

Worst car dealership EVER! I had a meeting set up with Kevin Elvira to test drive a Kia Soul on Saturday, August 1st, 2026. Before driving the 2 hour drive to Garden Grove, I checked their website and realized that the car I wanted to see had already been sold - no longer available! On Saturday morning, I called up the dealership and asked them if the car I was interested in was still available. Their response: "No sir, it's no longer available." My response: "So no-one at your dealership - especially not Kevin Elvira ever thought to call me to ket me know that the car was no longer available?" Their response: "No sir." Please DO NOT trust this dealership! They are dishonest, and will not tell you the truth! read more

Super easy and quick process with Zury!! Spoke with her that day, she was clear and to the point. She was patient while I looked at another car before deciding on the one we were discussing. I appreciate them for getting me in and out!! read more

Garden Grove Kia - 2027 Kia Seltos! - Car Dealers Near Me - Garden Grove, California

Our check engine light came on and we realized that our car wasn't charging properly, so I scheduled a next-day appointment at the Kia service department. There were a lot of timeslots available online and it was quick and simple to book. I was there on a Monday afternoon and they were not busy, so I was helped right away, which was great. It was my first time at the service department and I was assigned to Mitch Levasseur as a service advisor. I'm really glad because he was so helpful at explaining everything. I hadn't realized that a full diagnostic can take 4-6 hours, but Mitch told me he could call me a Lyft if I live within 5 miles, which was great. I opted to work at the Kia customer lounge while waiting. There was an odd smell in the area and no popcorn, but it has all the basics needed - wifi, outlets, water, coffee, clean restroom. After 3 hours, I got an update that it was an issue with a component of the computer relating to charging, which is covered in Kia's 60k or 5 yr new car warranty. Therefore the diagnostic fees were waived and I didn't have pay anything for the replacement. I was quoted that the fix would be done by 2 pm the next day, and if it were longer to be able to get a courtesy car. Happily, by 9:30 am the next morning, I got a call that my car was already done and a Lyft was called for me, which arrived within 6 minutes of the call. I was in and out quickly and able to get on with the rest of my day. I'm happy that it was a great first experience with the service department and that Kia honors their warranty and makes the process simple and efficient! read more

If I could give this place zero stars, I would. This was not just a bad experience -- it was months of frustration, stress, and feeling completely taken advantage of. In July 2025, I brought my 2014 Kia Cadenza in for an overheating issue. They inspected it and told me it needed a radiator and hoses -- about $1,600. I trusted them. I approved the repair. I picked up the car and drove maybe four miles. When I got home, I popped the hood just to double-check everything. The coolant reservoir was boiling and bubbling over, spilling coolant all over the engine bay. The car was overheating again -- immediately. I called them, but they were already closed. The next morning, I missed work to take it back. They kept it, then called to say they "couldn't find anything wrong" and told me to pick it up. I drove it about eight miles. Same thing. Overheating again. Back it went. After more days of waiting, they finally told me the car qualified for an extended warranty for a known overheating issue -- and that it needed a new engine. So let me get this straight: there was a known engine-related overheating issue, but somehow I was first charged $1,600 for a radiator repair that didn't fix anything? That doesn't sit right with me at all. The car was there for about three weeks total. When they called to say it was ready, they told me the battery was dead and I needed to buy a new one from them for around $400 before I could even take the car. The battery was fine before I dropped it off. At that point I was exhausted from the whole situation, but I refused to buy one from them. I went to a parts store and bought one for almost half the price. When I came back with my own battery, they tried to charge me $100 just to install it. After I said I'd go buy tools and do it myself, suddenly they could install it "no problem." It took them five minutes. That moment really made me question how many people just say yes and pay. Then I walked to the back lot to get my car. It had clearly been sitting there for weeks. It was filthy -- inside and out. Plastic seat covers were thrown on the floor. No effort to clean it, no care whatsoever. They even tried to take my old battery (which I needed for the core return), and they had lost the battery terminal covers. But the worst part hadn't even happened yet. I drove off the lot and about halfway home, the front end started feeling loose. Then came the metal-on-metal noises. Loud. Scary. Something was very wrong. This car had just had an engine replaced. I drove slowly and carefully and made it home. When I looked underneath the car, I couldn't believe what I saw. The driver-side brake caliper was missing a bolt and sliding side to side. Steering components were loose and missing hardware. Missing bolts. On brakes and steering. This is my family's car. My wife and son ride in this car. They admitted they removed brake and steering components during the engine replacement and confirmed they never test drove the vehicle because the battery was dead. So they replaced an engine and never test drove it? And released it with loose brake and steering hardware? I had it towed back. They later admitted they found more loose hardware and apologized. At that point, it had been over a month of dealing with this mess. As a "goodwill" gesture, they replaced my rear calipers because of an electronic parking brake issue. That doesn't undo the stress or the safety risk. Fast forward to February 2026. The car starts making noise again when braking. I take it to an independent mechanic. He finds the passenger-side caliper bracket has stripped threads, the wrong bolts installed, and the bolt backing out. This is from improper hardware and over-torquing -- on a component they had removed and reinstalled multiple times. It's incredibly disappointing and honestly upsetting. From the unnecessary radiator repair, to the battery situation, to releasing my vehicle in an unsafe condition, to now finding more brake-related issues -- this has been a pattern of carelessness. I understand dealerships are businesses. But this felt like money first, safety second. And when it comes to brakes and steering, that's not acceptable. I would not trust this service department with my vehicle again. read more

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I tried really hard to buy a CPO car from these guys after a test drive. I wanted to check out a couple other vehicles and then couldn't get a call back. I agreed to pay the sticker price and didn't need financing but no one could handle the sale. Finally after 2 weeks the sales manager called and said he could do it for $6k OVER sticker because it had dealer add ons. Is this really how they sell cars now? Instead, I bought a brand new 2026 model, same package, etc for the same price at HB Car Pros who were helpful, removed the dealer add ons and treated me like any paying customer should be treated. I would avoid GG Kia. Be aware the sticker price is NOT the price and if this is how they handle a sale, I can't imagine how bad the Service is. read more

I love love love this location! I know it's crazy that anyone would love a dealership, but if you've had so many bad experiences with dealerships in the past, it's just nice to find a place where you don't have to question what you're being told or worry you're being taken advantage of with extra repairs. They really just do what needs to be done and do it at what I believe is a reasonable cost. Plus, the location is so clean and I know that shouldn't really matter, but it does for me. Today I'm being helped by Mitch, but all the advisors I've interacted with have been great. They always try to get me the best deal. For example, I had a coupon today and Mitch found a better deal for me! Who does that???!!! read more

I had a great experience at Kia Garden Grove, especially working with Rebecca. She was professional, honest and made the entire buying process smooth and stress-free. She took the time to answer all my questions and helped me find the perfect Kia Carnival without any pressure. read more

We had a very frustrating experience at Garden Grove Kia and I want to share it so other buyers can be careful. Before coming in, we received an email from the gm that listed pricing misleading. Based on that information, my wife and I drove to the dealership fully prepared to purchase the vehicle that day. Once we arrived, we were told that the price in the email was actually just the normal online price and that taxes and registration would still be added on top. In other words, the numbers we were given beforehand were not accurate to the actual out-the-door price. The staff member we met with was polite, but the overall situation felt misleading and ended up wasting a significant amount of our time. We came in ready to buy and left very disappointed. For comparison, we ended up purchasing a vehicle the next day from another Kia dealership in Cerritos that was straightforward and transparent about their pricing from the beginning. My advice to anyone considering Garden Grove Kia strongly consider other dealerships that practice some ethical business. read more

I purchased a Kia Carnival in March with bumper to bumper warranty. I came in for an oil change and since I was already there I told them about a broken handle in the trunk. The first thing out of the service persons mouth was that's not covered by warranty you're going to have to pay if you want that fixed. A few weeks later the check engine light comes on so I take it in for service. Webb the service person helping me says that a wire was crushed and the rear tire covering is missing that's why the light is on. Once again that issue was not covered by warranty and that I would have to pay. Then he started accusing me having a blow out and that I damaged the vehicle so that's why they are not fixing it. I've done no damage to the vehicle, either they clearly sold me a faulty vehicle or someone came magically in the night and took off the wheel cover and smashed wires (makes no logical sense). Also why would the vehicle have a blow out only being 3 months old. I can't believe these people are so desperate for sales that they would put a family in danger selling vehicles with mechanical issues. read more

It's totally disappointing They supposed to pick me up and after I called them they told me there is no way to they can send me a shuttle Worst customer service read more

I had a great experience working with Alexis Ortiz who helped me when purchasing my 2026 Kia K4 GT-Line. He was extremely professional, helpful, and genuinely transparent throughout the entire process. Whenever I asked for numbers, he provided them clearly and without pressure, which made everything feel straightforward and stress-free. He made the car buying experience efficient, friendly, and honestly one of the easiest I've had. I'd absolutely recommend working with him if you're looking for a smooth and honest purchase experience. read more

Garden Grove Kia - 2026 Kia K4 GT Line - Interstellar Gray - Car Dealers Near Me - Garden Grove, California

This is by far the worst car service company I have ever dealt with. The employees are unprofessional, rude, and show no respect for customers. Service is extremely slow, communication is terrible, and they make the whole experience frustrating instead of helpful. I would never recommend Kia Services in Southern California to anyone. They are the worst staff and service provider I have ever seen. read more

Garden Grove Kia - This is by far the worst car service company I have ever dealt with. The employees are unprofessional - Car Dealers Near Me - Garden Grove, California

My experience with Garden Grove Kia started well. Najwa, the sales rep who helped me was really great and I ended up purchasing the 2024 Kia Niro EV that was sold as a "Certified Pre-Owned" vehicle. This is where it goes from good to really, really bad. An hour after I left the dealership to go home, the car suffered a mechanical/electrical failure when I stopped by to do an errand. The vehicle failed to open with the one fob key they gave me. I had to call road side assistance to open the car. Beyond this failure, I discovered the dealership violated Kia CPO standards by providing only one aftermarket key and no mechanical emergency key when I went back to the dealership first thing the following morning. The dealership charged me $750 in restocking and cancellation fees -- the only way they would take the car back. I had lost trust in the car, I did not feel safe so I under duress I signed and paid the amount. When I filed a complaint with the GM, Herbie Weston, and requested a full refund of the $750, his written response admitted to the vehicle's non-conforming state at delivery. He stated: * "In the unfortunate case of yours the remote died after you took delivery" * "The car was fixed and back to CPO working standards within an hour after the vehicle was brought back to the dealership" (admitting this was not up to standard when sold) Despite admitting the car was defective, Mr. Weston would only offer to "split" what they charged me stating: "I will split the $750 with you, please let me know so we can handle repayment of the $375 back to you." I declined this "settlement offer". I had done some research and per California Vehicle Code 11713.21(b), the $250 cancellation fee should have been credited toward the restocking fee. By charging both, they overcharged me. And most importantly, charging a consumer a penalty for returning the vehicle that failed on Day 1 is a violation of the Implied Warranty of Merchantability (CA Civil Code 1792). Technically, it failed on Day 0. I would have preferred to settle this directly with the dealership but since the offer was only to give me back half of the $750, I have filed a formal complaint with the California DMV Investigations District Office (Complaint # PC-0000053549). If you value transparency and consumer protection laws, I strongly suggest you take your business elsewhere. If I could give this place 0 stars, I would. read more

Garden Grove Kia - Car Dealers Near Me - Garden Grove, California

Shout out to Arturo and Kevin at Garden Grove Kia!I I had a great experience here, and I owe a huge thank you to Arturo and Kevin. They were extremely professional, knowledgeable, and genuinely helpful from start to finish. They made the whole process smooth and stress-free. If you're coming to this location, definitely ask for them! read more

I had a very disappointing experience with Kia Garden Grove, both with their service department and their sales team. I brought my car in on April 9th for a serious safety issue that was ultimately covered under the Kia drivetrain warranty. My vehicle ended up sitting at the dealership for a month, and throughout that entire time, there was a clear lack of urgency. Even after Kia specifically requested that the dealership inspect the transmission, the service department held onto my car for an additional two days before even looking at it. During this period, I was left paying out of pocket for a rental car with no proactive communication or support from the dealership. Not once was I offered a loaner vehicle while my car sat there waiting to be diagnosed. Ironically, the moment the warranty repair was officially approved weeks later--they suddenly rushed to get me into a rental so they could bill Kia for it. By then, I had already been covering the cost myself. What makes this even more frustrating is that my husband and I are loyal Kia customers--we've owned three Kia vehicles, two of which were purchased from this very dealership. This is not the level of service we expected or deserved. On top of the service issues, we also had a negative experience with their sales team. While my car was still in the shop, we explored trading it in. A salesperson told us they would honor a specific trade-in value and even provided it in writing after appraising the vehicle (without driving it). However, when we showed up to move forward with the deal, they completely backtracked on that offer. It felt like a bait-and-switch, and ultimately, it wasted our time and trust. After finally getting our car back, we chose to take our business elsewhere and successfully traded it in at another Kia dealership. I ended up buying a beautiful 2026 Ev6 GT-LINE. Based on our experience, I cannot recommend this dealership for either service or sales. The lack of communication, urgency, and follow-through--especially toward repeat customers--is extremely disappointing. read more

Omg I don't know where to start with this. too many red flags. Let's say this DO NOT BUY any car from this place. If you do please take someone who knows about cars. My sister in law went to buy a car without asking for any advice and she signed to buy as it is. She thought cause was buying from a big dealership. 22 dodge charger with 32k miles she was getting her dream car. Not until she brought car to get it inspect where I work and found so many issues. Let's start mention them: cabin air filter super dirty, both wipers torn blade, brake fluid dirty, all 4 tires which I posted pictures of how bad them were, also you guys can see alignment(driving with steering off was normal she thought) and worse part was engine had engine noise ( hemi tick) yes engine lifters problems. She call them to see if she can get help and dealer told her that they don't have dodge mechanic to take it to a dodge dealership. Car was at dodge dealership for engine warranty for 30 days. She paid for a month car payment without getting a rental o a refund. Good thing dodge dealership offer to replace engine under dodge warranty at no charge. Who ever buy car in Garden Grove Kia make sure to go over paperwork too. Cause she never got offer GAP insurance but they sold her a maintenance package that cost $1795. And a theft alarm for about $1500. Super overprice. We called to get a refund at least on maintenance package and Garden Grove Kia reps ask us to drive over to do paperwork. We lived 2 hours away from this dealership. When she went to do the paperwork, I offered to go with her. So when we went the finance guy name Frank was so rude and didn't seem he was interested in helping us. Due to we didn't had her car with us. Frank gave us the form and give us a bunch of B/S. Of how can be void our warranty if we cancel it. Frank service was so rude. I won't recommend this dealership for anything or anyone. Dream car became a nightmare read more

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I brought my car in because the A/C was making a hissing sound and was only blowing warm air. The team inspected it, added a fluorescent dye to check for any leaks, and recharged the A/C system. No leaks were found, and now the air is blowing cold and strong again! Big thanks to Eric Martinez for the excellent service -- he was professional, thorough, and made sure everything was clearly explained. I really appreciate the honest work and quick turnaround. Highly recommend! read more

Still haven't heard from the sales manager we spoke with. We've purchased a KIA from here before and thought maybe they would provide the same level of service again. I think they're just waiting for the fools to come in so they can scam them. We purchased a 2023 Telluride from GG KIA and always took our car here for service. I would take pictures of your car when you come here for service too, our car has left this place with unexplained damages. FYI we spoke with a 3rd party dealer and they said GG KIA is very difficult to work with. That they are no very responsive and don't negotiate well. read more

Please do not go to this location. Especially for service. I've had nothing but issues with this department. First of all I have had several recalls in the two years I've owned my telluride. I believe this is my 4th. The service advisors are a JOKE. They don't know what is happening. They say they have parts the don't. I had to take my car in 3 times just to get a door handle fixed. But the reason for this review is because Monday March 30 2026 my car was in for a recall for the door belts and like I said this was the second time I was there in the last two weeks because they are NEVER able to fix it when you originally take it in. When my car was ready I came to pick it up and they informed me that the driver hit my car with something and that there was a "SCRATCH" this was not a scratch it is a huge dent. You can see by the pictures. This was quickly dismissed and said they would be doing the repairs. A manager did not talk to me. They sent me off with a loaner. KIA THIS IS TOTALLY UNACCEPTABLE AND I AM BEYOND UPSET ABOUT MY CAR THAT HAS NEVER BEEN IN AN ACCIDENT LOOKS LIKE THIS FOR A RECALL REPAIR... please don't buy a Kia and don't go to GG Kia. NO STARS! read more

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I have a long, frustrating story with GG Kia that I will try to trim down as much as possible: I had a good enough experience during the test drive, and thinking over my decision with ET the sales guy. He was friendly enough. But when it came to the final sale, it was horrible. After negotiating on the floor, and deciding between what color to choose: ET lied about the costs of each car, lied about the MSRP on the car, lied about the optional items that were included on the car, and misled me every step of the way. When presenting an offer sheet on the price of the car, it was way too high, and I told him that a different dealer had offered me an *out the door* price that was $11,000 lower. He asked me if he could get the price down to MSRP if I would purchase it that day, so I said ok. The MSRP was $59,380 (I still have the sticker that says that price) So he came back with another offer sheet that was much lower, but didn't mention that he had subtracted my trade-in value to make the cost appear lower... He also said that the white color was only $500 more expensive than the wolf gray that I was looking at, and he convinced me to go with white because it would have better resale value in the future...it turned out it was $5000 more than the wolf gray. But all of this was still unknown to me because he had told me the price was going to be MSRP +tax and financing After signing multiple parts of the contract, all separately, on the financer's ipad...we finally got to the part where it said the cost of the monthly payment, and it was way higher than I had calculated in my head, so I told him that seemed high. He said the math was correct, so I kept signing, thinking I was getting the deal I was promised. After I got home, I started doing the math, and it was way off, but they didn't give me a physical copy of the contract, so I couldn't verify. I waited to see if they were going to email it to me, but never did. So I called the next morning to ask for the contract. They said I had to drive all the way back to get a USB drive copy of it. I talked to the finance guy and said I had issues with it. He showed me the contract, and I told him all of the ways I had been lied to and deceived. The MSRP on the contract said $65,000 despite the car saying $59,380 and they had added "optional" features that they claimed were already installed on the car that added to another $3,000 End of the day, the total I am paying for the car is over $83,000, which was only shown once on ANY of the 4 separate documents I signed, and was in small writing compared to the other numbers that they made look like the final costs. And you can call me dumb for signing the contract, but you need to understand that they were telling me things to my face as I signed the contract that were 100% false, and that I believed. They have been nothing but unforgiving since I purchased the car. Not returning my phone calls, failing to send me documents that I have requested...the general manager hasn't been there once for me to talk to in person or on the phone... Everything has been a disaster, and I should have gone somewhere else read more

Garden Grove Kia - Proof of the MSRP that was on my car - Car Dealers Near Me - Garden Grove, California

GG Kia Service is truly customer-centered. Most recently, our service representative, Grant, thoroughly inspected our vehicle and clearly explained all of the service that was performed. After completing the inspection, he recommended that we check the oil again after driving another 1,000 miles to make sure there were no additional issues needing attention. We appreciated his professionalism, attention to detail, and proactive approach to customer care. read more

Miserable experience, condescending attitudes. Went to buy a new Kia at sticker less advertised discounts listed. They came back with a sheet with over $10,000 of addons including a $3750 accessory charge that is pure fluff just a grotesque attempt to take advantage of less knowledgeable people. The fact that I drove 2 hrs round trip to be treated so poorly was the topper. Will take my business and families business elsewhere. My advice is to run away unless you want to be treated like sheep for the slaughter! this border on criminal in my opinion. read more

We bought our 2025 Telluride from Garden Grove Kia and couldn't be happier. Herb was our salesman and made the whole process easy. We got the price, rate, and service we wanted without any of the usual back-and-forth headaches. We handled all the negotiating over the phone, so by the time we showed up, it was a quick sign-and-drive before our 7-month-old even had a chance to get bored. Smoothest car buying experience we've ever had. Thanks, Herb! read more

In July of 2025, my wife and I purchased a new Kia Niro at Garden Grove Kia. So far we are pleased with the car. Along with the car, we also purchased the service plan. That's another matter altogether, I had my first service appointment last week and was disappointed about a couple of things. Firstly, after dropping off the car, I mentioned having the car washed off when the service was done, I was dismissed casually, and was informed that part of the service plan was no longer available as of December, without being informed previously. Secondly, when I asked how long would it take before my car would be ready and told it would be somewhere between 1.5 to 2 hours, that's reasonable. Since I wouldn't be waiting for it, I would be getting a phone call letting me know when it was ready to be picked up. I had a very busy schedule that morning and so was not looking at the time, but after 4 hours of waiting for the phone call, I gave them a call and they said it had been ready after 2 hours and they tried calling but it must have been a wrong number I gave them. Once I got to the service department at the dealership I asked him to text the number I gave them while I was getting my car and the text came through instantly, again he shrugged his shoulders, and dismissed the fact no one contacted me or followed up but waited until I contacted them. Very poor customer service, as well as the dealership finance department whom I called and inquired about the change to their service plan policy and why I hadn't received any update but was told rudely it was a courtesy that changed and felt they didn't need to inform anyone. I mentioned with that attitude they would receive bad reviews and he said go ahead and post a poor review. So here you go, another poor review to add to all the other poor reviews this dealership seems to regularly receive. read more

If I could give this place zero stars I would. Charged me almost $300 just to look at my car and then said it'll be another $1700 to fix my ac. I'm leaving here with an ac that is still broken as well as a $300 charge on my card just for them to tell me what I already knew was wrong with the card. When I told them how insane this is they just smiled and were like "well, sorry. That's what we charge" Save yourself time and money and take your car elsewhere. Insanely unprofessional, not worth your time, and absolutely terrible customer service. DO NOT COME TO THIS LOCATION read more

I brought my telluride in for recall repairs on the seat and various other parts. The car was fully operational (power seats worked on the day the car was brought in). I came to pick up the car and was told that the connector wires on the passenger seat had been damaged and stripped back. The passenger seat no longer moves. I was then told that they were like that before the recall was performed and there was nothing that could be done except to pay for a diagnostic and repair. It seems fishy that they just happened to be working on my passenger seat near the connector and it happened to be damaged and shorted out when I picked it up. They then blamed me for the damage to the wiring. How I could possible snag and strip the wires is beyond me when they are the only ones to open up the seat since the car was bought brand new. I was hoping they would take responsibility and keep a happy customer. This is the last time I will buy a kia and/or go to the this dealership for any type of service. They want their money and not customer retention. read more

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This pertains to my Service Experience yesterday Nov 15 24 When i called for an appointment, I told the rep I was bringing the car in because of the notification that service was due in X Days and. Informed rep mileage is just over 2k. Also informed that I saw on the App there was a recall. Was my account not noted these comments? Jeremy was very helpful and very pleasant. No complaints on his service. It would have helped him understand what I needed better had the account been noted. As I was ready to leave, I saw the dash notification was not reset so I had to go back in. Lastly, Kia doesn't wash your car after service or give your car complimentary charging? It would be great if upon pickuo, you get a charged up and clean vehicle. read more

This place is shady and their sales guys don't know anything about their own products. I went to buy a used car here that I saw online for much less than they were selling it person. After agreeing to buying the car, they tried to add on MANDATORY ITEMS such as an alarm for $1500 and a "clear guard" paint protectant for $600. The manager then says he will take off $1000 to make up for the items. I then go to the finance manager Frank and he is quiet, not answering anything and kinda combative. Getting upset that we are turning down his bad pitches and items we don't need. I guess this made him mad because I then look at my contract and see that there is an item added on their under a different name and its $1500. I tell him that this item seems fishy and he says that it is a mandatory item. I then google the name of the item and it turns out to be an even better paint protectant than the clear guard that I already HAD TO agree to. DONT BUY A CAR FROM THESE BOZOS. THE SHADIEST BUSINESS PRACTICES, THICK ACCENTS YOU CAN'T UNDERSTAND, PHANTOM FEES, YOU NAME IT, THEY GOT IT. read more

Save your time and money -- go somewhere else! I recently sent my daughter to Kia of Garden Grove for scheduled service as instructed by Kia of Santa Monica, where we purchased her car. Kia of SM didn't have the front license plate parts, so they told us to take it to this location to have it installed for free -- something that should've been done at delivery anyway. Not only did Kia of GG refuse the complimentary oil change (which Kia of SM said was covered at ANY Kia dealer as a courtesy), they also said they'd charge for the plate install, even though it was clearly supposed to be done for free. They had the parts -- they just refused. To make matters worse, they returned the car filthy after a $188 service. No car wash, no care, no customer service. Do you treat all your customers this way? Or just teenage girls you think you can take advantage of? Unacceptable, unprofessional, and shameful. I'll never send her back here again. For comparison -- I just bought a Chevy truck from Chino Hills, had it serviced in Orange, and they did the first oil change AND a wash for free -- courtesy and respect. Kia of Garden Grove should take notes. Do better. Respect your customers. Is this how you would treat your family members had them come to your kia to get service done? I dont think so!!! Horrible shame ful!! read more

Darren was very helpful in getting me the car I wanted at the right price, everything was smooth and was in and out of the dealership with a new car in no time. read more

4th purchase here and it keeps getting better. Thank you Javier Santos and crew for helping me protect and provide for my family. I shopped 5 Kia stores and no one came close to the service or offer provided. We've been eyeing the EV9 since it's release and Javier helped our dream become a reality. Easy process Hassle-free Knowledgeable Great selection Convenient location read more

Garden Grove Kia - 2024 Kia EV 9. Love it - Car Dealers Near Me - Garden Grove, California

took my car January 2025 for an open heart surgery as Jeremy Fox the service employee stated I would need, which meant a new engine and I paid $6480.00. 4 months later my car ended up making the same noise I had just took it in for. Now Jeremy Fox is starting I need to pay $4500 and that's including a discount for them to fix the bottom part of the engine. Make it make sense. I did get the BAR involved as well as the KIA CORPORATE. I would not recommend to take your car for services with this company. read more

Thank you for showing me how rude and you unprofessional you guys are. The person that helped us was Art, he was chill and fine, but when we were negotiating another salesperson with a mole btw his eyes came and explained to us that they cannot go lower than what's posted on the internet, which was fine. But he was so rude... after saying that he just walked away. Then Art said to us, I won't call or hassle you... hahahah You guys act like we're begging for a car. No, you need us, customers, not vice versa. Anyways I went and got a TESLA! Thank you! Easy and professional! read more

WORST DEALERSHIP EVER!! LOST LEADER ON CARMAX-LOST SALE$$$ Horrible Sales/ Manager Never Calls BACK. I call d many times spoke to sale person needed manager was trying to Ourxhase car they have in car fax send many text called no response no text or phone call back. I'm writing the owner and I'm writing corporate. Manager needs to be replaced this dealership is probably losing more sales than just me the owner should be alarmed as well as corporate they like numbers $$$$ Benjamin's this managment isn't making the cut!!! Your fired! read more

Garden Grove Kia - Worst dealership zero service lost sales - Car Dealers Near Me - Garden Grove, California

I wish I could give zero stars. I wanted to buy a new car. With cash. The salesman was so condescending it was shocking. I don't know if it is because I did not have a man with me or what, but they lost my business for sure. I'd say go elsewhere but I went to 2 other Kia locations and they were barely better. I gave up on the entire brand. I don't want to deal with people like that for the life of the car. read more

Stopped by the service center as my air tire pressure was low. Wasn't sure if there was anything special to do with the new EV9. Daniel in the service center took amazing care of me. Quick work, no charge, and great advice. Thank you, Kia of Garden Grove. read more

i had driven all over southern california on the search for 1 car specifically. i had my 2 kids with me, and i had been to 2 dealerships thinking they had this vehicle, neither one did. so then i came across garden grove kia, who did have the car in stock, so the kids and drove 2 hours from palm springs, we live in san diego, all to check the car out. i had entered all my info into their system, which provided an offer for my trade in that was $9650-$113,000. i was so exhausted and dehydrated, the salesman told me my car was valued at like $7200, and my car was in better cosmetic shape than the one i purchased. i told the salesman my budget was $250 max, and it was closing time at the dealership, anyway i was pressured to wait an ungodly amount of time for others to sign in front of me. i was ready to just walk out. the car was outside my budget, and i didnt even see the email where he undervalued my trade in. i feel incredibly taken advantage of, and i made a huge mistake. i wish i could take it back. they sent me home with paperwork i dont even know who it was financ ed through this is a nightmare. read more