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    Garden Grove Kia

    3.4 (1.2k reviews)
    Closed • 9:00 am - 7:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    Hee L.

    It was a great shopping experience for me! I bought 2027 Telluride this week with sales manager Najwa. She listened to me and answered all questions thoughtfully. Financial manager Andres was really great and it was very easy to work with him. I was planning to shop around other Kias but just made final decision there thanks to her help! I would go back here if I buy another Kia.

    Alireza F.

    I am writing this review to warn other customers, especially people who are new to the United States, about my experience with Garden Grove Kia. On June 13, 2026, I went to Garden Grove Kia intending to purchase a brand-new vehicle. After reviewing my credit, I was told that because I was new to the U.S. and had a limited credit history, they would not sell or finance a new vehicle for me. Instead, they strongly pushed me toward purchasing a used vehicle with a very high interest rate. The vehicle they recommended already had a brake problem. I was repeatedly told that it was only a minor issue, that there was nothing to worry about, and that the vehicle would be repaired and ready for delivery by Monday. I trusted what I was told. Monday came, then Tuesday, Wednesday, and even Thursday, yet the vehicle was still not repaired and could not be delivered. That was the moment I realized the problem was probably much more serious than I had been told. While waiting, I carefully reviewed my contract and was shocked to discover that I had been charged approximately $3,500 for an extended warranty. During the sales process, I was led to believe the vehicle was covered up to 100,000 miles. I did not understand that I was actually purchasing a separate warranty costing thousands of dollars. As someone who is new to the United States, I trusted the people at this dealership. I honestly believed they were trying to help me. Instead, I now feel that my lack of experience with the U.S. car-buying process was used against me. When I told them I no longer wanted the vehicle and asked to cancel the transaction, I was first told that cancellation was impossible because I had already signed the contract. Only after I insisted and told them I would file legal complaints did the sales manager finally agree to cancel the deal. Then something happened that made me even more uncomfortable. The sales manager brought me additional paperwork and asked me to sign before all the information and checkboxes had even been completed. I signed because I believed the cancellation was finally being processed. After that, I was told my $1,000 down payment would be refunded. First I was told a check would be mailed to me. Later I was told the money would instead be refunded to my card. As of today, I am still waiting for my money. I have called multiple times, and every time I receive a different answer or no meaningful response at all. This has been the worst car-buying experience of my life. I feel that because I was a first-time buyer in the United States with limited credit history, I was treated as an easy customer to pressure into signing documents I did not fully understand. Instead of honesty and transparency, I experienced broken promises, changing explanations, delays, and a complete lack of accountability. I have completely lost trust in this dealership. In my opinion, they care more about getting customers to sign contracts than about treating them fairly and honestly. If my refund is not returned by tomorrow, I will file formal complaints with my bank, the California Department of Motor Vehicles, the California Department of Consumer Affairs, the California Attorney General's Office, and every other appropriate consumer protection agency. I will also continue updating this review until my refund is returned and this matter is fully resolved. Please learn from my experience: never rely on verbal promises, read every page of every contract carefully, and do not sign any document that has not been fully completed. I hope no one else has to go through what I experienced.

    2027 Kia Seltos!

    Super easy and quick process with Zury!! Spoke with her that day, she was clear and to the point. She was patient while I looked at another car before deciding on the one we were discussing. I appreciate them for getting me in and out!!

    Adrian V.

    If I could give this place zero stars, I would. This was not just a bad experience -- it was months of frustration, stress, and feeling completely taken advantage of. In July 2025, I brought my 2014 Kia Cadenza in for an overheating issue. They inspected it and told me it needed a radiator and hoses -- about $1,600. I trusted them. I approved the repair. I picked up the car and drove maybe four miles. When I got home, I popped the hood just to double-check everything. The coolant reservoir was boiling and bubbling over, spilling coolant all over the engine bay. The car was overheating again -- immediately. I called them, but they were already closed. The next morning, I missed work to take it back. They kept it, then called to say they "couldn't find anything wrong" and told me to pick it up. I drove it about eight miles. Same thing. Overheating again. Back it went. After more days of waiting, they finally told me the car qualified for an extended warranty for a known overheating issue -- and that it needed a new engine. So let me get this straight: there was a known engine-related overheating issue, but somehow I was first charged $1,600 for a radiator repair that didn't fix anything? That doesn't sit right with me at all. The car was there for about three weeks total. When they called to say it was ready, they told me the battery was dead and I needed to buy a new one from them for around $400 before I could even take the car. The battery was fine before I dropped it off. At that point I was exhausted from the whole situation, but I refused to buy one from them. I went to a parts store and bought one for almost half the price. When I came back with my own battery, they tried to charge me $100 just to install it. After I said I'd go buy tools and do it myself, suddenly they could install it "no problem." It took them five minutes. That moment really made me question how many people just say yes and pay. Then I walked to the back lot to get my car. It had clearly been sitting there for weeks. It was filthy -- inside and out. Plastic seat covers were thrown on the floor. No effort to clean it, no care whatsoever. They even tried to take my old battery (which I needed for the core return), and they had lost the battery terminal covers. But the worst part hadn't even happened yet. I drove off the lot and about halfway home, the front end started feeling loose. Then came the metal-on-metal noises. Loud. Scary. Something was very wrong. This car had just had an engine replaced. I drove slowly and carefully and made it home. When I looked underneath the car, I couldn't believe what I saw. The driver-side brake caliper was missing a bolt and sliding side to side. Steering components were loose and missing hardware. Missing bolts. On brakes and steering. This is my family's car. My wife and son ride in this car. They admitted they removed brake and steering components during the engine replacement and confirmed they never test drove the vehicle because the battery was dead. So they replaced an engine and never test drove it? And released it with loose brake and steering hardware? I had it towed back. They later admitted they found more loose hardware and apologized. At that point, it had been over a month of dealing with this mess. As a "goodwill" gesture, they replaced my rear calipers because of an electronic parking brake issue. That doesn't undo the stress or the safety risk. Fast forward to February 2026. The car starts making noise again when braking. I take it to an independent mechanic. He finds the passenger-side caliper bracket has stripped threads, the wrong bolts installed, and the bolt backing out. This is from improper hardware and over-torquing -- on a component they had removed and reinstalled multiple times. It's incredibly disappointing and honestly upsetting. From the unnecessary radiator repair, to the battery situation, to releasing my vehicle in an unsafe condition, to now finding more brake-related issues -- this has been a pattern of carelessness. I understand dealerships are businesses. But this felt like money first, safety second. And when it comes to brakes and steering, that's not acceptable. I would not trust this service department with my vehicle again.

    This is by far the worst car service company I have ever dealt with. The employees are unprofessional
    Abdullah H.

    This is by far the worst car service company I have ever dealt with. The employees are unprofessional, rude, and show no respect for customers. Service is extremely slow, communication is terrible, and they make the whole experience frustrating instead of helpful. I would never recommend Kia Services in Southern California to anyone. They are the worst staff and service provider I have ever seen.

    2026 Kia K4 GT Line - Interstellar Gray
    Geovanni R.

    I had a great experience working with Alexis Ortiz who helped me when purchasing my 2026 Kia K4 GT-Line. He was extremely professional, helpful, and genuinely transparent throughout the entire process. Whenever I asked for numbers, he provided them clearly and without pressure, which made everything feel straightforward and stress-free. He made the car buying experience efficient, friendly, and honestly one of the easiest I've had. I'd absolutely recommend working with him if you're looking for a smooth and honest purchase experience.

    My experience with Garden Grove Kia started well. Najwa, the sales rep who helped me was really great and I ended up purchasing the 2024 Kia Niro EV that was sold as a "Certified Pre-Owned" vehicle. This is where it goes from good to really, really bad. An hour after I left the dealership to go home, the car suffered a mechanical/electrical failure when I stopped by to do an errand. The vehicle failed to open with the one fob key they gave me. I had to call road side assistance to open the car. Beyond this failure, I discovered the dealership violated Kia CPO standards by providing only one aftermarket key and no mechanical emergency key when I went back to the dealership first thing the following morning. The dealership charged me $750 in restocking and cancellation fees -- the only way they would take the car back. I had lost trust in the car, I did not feel safe so I under duress I signed and paid the amount. When I filed a complaint with the GM, Herbie Weston, and requested a full refund of the $750, his written response admitted to the vehicle's non-conforming state at delivery. He stated: * "In the unfortunate case of yours the remote died after you took delivery" * "The car was fixed and back to CPO working standards within an hour after the vehicle was brought back to the dealership" (admitting this was not up to standard when sold) Despite admitting the car was defective, Mr. Weston would only offer to "split" what they charged me stating: "I will split the $750 with you, please let me know so we can handle repayment of the $375 back to you." I declined this "settlement offer". I had done some research and per California Vehicle Code 11713.21(b), the $250 cancellation fee should have been credited toward the restocking fee. By charging both, they overcharged me. And most importantly, charging a consumer a penalty for returning the vehicle that failed on Day 1 is a violation of the Implied Warranty of Merchantability (CA Civil Code 1792). Technically, it failed on Day 0. I would have preferred to settle this directly with the dealership but since the offer was only to give me back half of the $750, I have filed a formal complaint with the California DMV Investigations District Office (Complaint # PC-0000053549). If you value transparency and consumer protection laws, I strongly suggest you take your business elsewhere. If I could give this place 0 stars, I would.

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    “We would like to give William Ryee for going above & beyond with helping us getting Our Newest Addition!”

    Mentioned in 69 reviews

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    Old Grove Auto - '80S theme vision for the saddle

    Old Grove Auto

    (70 reviews)

    I have worked with Carlos in the past restoring a vintage 1930s model A truck rim. It came out…read moreabsolutely amazing that's why I chose to use him for this sentimental restoration of a vintage carousel horse off the original Merry-Go-Round on the Santa Monica Pier. Carlos gave me the idea to paint it black with white feet and a white stripe on its nose. My house is black and white so it seemed like it would be a perfect fit he also knew that it would work well with the colors of the house. He sprayed all but the saddle with an amazing gloss black and hand-painted the feet and face and then his sister Joanna went absolutely bonkers with a free hand acrylic paint. I've attached pictures of my vision with my wife's favorite Swatch watch and she went to work. I am absolutely blown away by the results. You truly have to look through all the pictures to realize how it transformed into something that I can't even describe in words. They made it truly one of the greatest gifts I've ever given my wife and she is over the moon! Could not recommend them more for all of your automotive needs and he gladly takes on special projects like this. The pictures speak for themselves. Then to top it off a couple of his workers and his sister came over and helped me set it up on the porch it is very heavy and I definitely needed their help. Also he did it at a very fair price and I offered more than he charged just because they totally deserved it. Very accommodating and very professional and so chill to work with. Thank you so much Carlos and Joanna and the shop guys for making this so special!

    Got rear ended and Old Grove Auto repaired the damaged area. It took about a week for it to be…read morerepaired. When I came to pick up my vehicle, I was in shock with the transformation! It looks like a brand new car! The service and communication were great! I'll be recommending this place to friends and family! Thank you Old Grove Auto

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    Six Stars Auto Dealership and Services…read more We bought a Porsche Panamera Turbo Executive here. The Owner, Vincent, and his staff provided first class services. The entire purchasing process was very professional,plesant, quick, and smooth. highly recommended. will buy again. Thanks Mr. Vincent Ho and his Team.

    Sam and Bassam helped us get an amazing deal on my 2018 toyota tacoma trd pro and made sure I left…read morewith it fully detailed! He offered amazing service and made the entire experience a breeze. If you want to feel good about buying your vehicle Sam and his team at OC AUTOHAUS are the guyS to go too! When I called the dealership and spoke to Sam about a truck that I was interested in and came in a few hours later, he greeted me with kindness and immediately made me feel like he wasn't just trying to make another sale. He asked us questions about myself on the test drive and it felt like I was talking to a genuine friend and not a salesman. He was patient, understanding, and helpful through the whole process of what my end goal was and was very transparent about the whole process/vehicle and again didn't make me feel pressured or like i was just somebody he was trying to get a sale out of and get in and get out and it made me want to sign the papers even more. The main point that sold me was the honesty and transparency of the vehicle. He has told me what maintenancewas done n wasnt done.. other dealership would just say what a customer would wanna hear n lies about how good the car was but they had told me the background n history of the car. It meant so much to me and his words were very heartfelt and genuine. Everything else went extremely smooth and I will recommend him to everyone from now on who is looking to buy a vehicle. I am extremely grateful for all that he did, thank you Sam n team autohaus

    Garden Grove Nissan - Don't ignore the "Warning"

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    My EV warning light came on several times and I was having issues with the charging on my Ariya…read moregoing offline. After having a horrible experience at Carson Nissan the week prior, I made my appointment at GG Nissan. The Service Advisor, Kaleb, listened to my concerns and kept me informed in a timely manner. I was relieved to hear that they had two EV Service Techs on site. Turned out that my battery failed the load test and had a bad cell. Luckily, the 12 volt battery was still under warranty so it was replaced. I also appreciated Justin, who was approachable & answered my questions regarding service authorization. Victoria, the cashier, was professional and explained my bill to me. Big thanks to Ace who made everything run smoothly. GG Nissan valued my time, so I felt the team went above & beyond to ensure that I was a satisfied customer unlike the other location. Moving forward, I look forward to giving them my business.

    Bring your car to another Nissan dealership. This service center charges me for services and "found…read morenothing wrong" when I brought it in for a system error. They told me they ran diagnostics and just needed to jump my car. Less than 24hrs later the same issue happened again. I brought it to another mechanic and they were able to find the issue in less than 30 minutes and clearly articulate the issue to me. AGAIN, DO NOT BEING YOUR VEHICLE TO FET SERVICED BY THIS NISSAN DEALERSHIP. The service was less than courteous, I'm not expecting to make a new friend but they could at least act like they cared.

    Garden Grove Kia - car_dealers - Updated September 2026

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