If you never need a scheduled appointment with an irrigation company and are ok with minimal care given to your property, then this is the company for you. Otherwise, proceed with caution. Garden Irrigation recently installed a new irrigation system at my home. During the initial appointment with Gregg, I shared plans to install a porch and a pool. Because I brought this up, he showed me where the plumbing access would be located so it could be reached each spring and fall. However, he never mentioned the placement of large plates on the ground as access panels in the front and back yards. I'll get back to this later in this story... About two weeks after the initial appointment, I receive a call from their office at 4pm stating that someone would be at my home the next morning to work on the plumbing and I had to be home so they could access inside the house. Really? I can afford an irrigation system because I work a full-time job, so giving less than 24 hours notice is unacceptable so it was rescheduled. A few days later, I see a man walking around my property with no notice. As I was about to talk to this person, I get a call from the office that Gregg is at my home. He forgot that I rescheduled the plumbing and came out to put flags up to mark the sprinkler heads. This is supposed to be done just before the sprinkler install but since Gregg didn't want to come back after the plumbing was completed, he told me to cancel my landscapers that week so they didn't move the flags. No regard for my time or the inconvenience that caused me but fine... I mowed my own lawn that week around the flags to accommodate Gregg's schedule. A week later, two people came out to install the plumbing. The office told me it would take a couple of hours for the install. I specifically asked how long it would take because I had to let my job know when I would be available to work. They arrived at 8:30am and left at almost 1pm! After they left, I called the office to see when the sprinkler heads would be installed. After several calls because no one was calling me back, I finally received a date/time. The day of the install, which was a Monday, they were supposed to arrive first thing in the morning. By 10am, they still weren't here so I called the office. I was told that they didn't finish a different job on Friday, they had to go their first to complete it, and they would be at my property by 1pm. Seriously... No communication, even though they knew on Friday that they were going to be hours late to my property. They finally arrive to start work. All of a sudden, I see the men in my backyard with an axe and a nupla... pulling roots out of the ground from an old and gorgeous birch tree in my yard!! I called the office to talk to Gregg about it and they said Gregg would call me back. I ran outside to talk to the men about this, and they said a few roots wouldn't hurt the tree. Are they arborists? Do they know this for sure? Once they left my property, I examined the yard and it was a mess. I had to put top soil all over that entire section of the yard where they were pulling roots, along with new grass seed. Then at 9pm that same night, my doorbell rings. One of the men lost his keys and they wanted to walk through my yard to see if they could find it. I even had a neighbor stop by because he was concerned that it was late and I was alone with strangers around my yard. The next morning, the office calls me to say someone was coming out in a couple of hours to walk me through the system and to pick up the remainder of my balance. WHAT??!?!? I WORK A FULL-TIME JOB! And the first time I get a call from them is for payment, but they can't call to schedule appointments and show that they respect their clients' schedules? I told the woman on the phone that I wanted to speak to Gregg because he never returned my call. He got on the phone and I mentioned the big plates on the ground. He told me if I watched the video they sent me, that would have solved a lot of the problems. Seriously? He was with me for the sales call. As the owner and salesperson, he should discuss all aspects of the job so there aren't any surprises. That's HIS job. And when I told him about the roots of the birch tree, his response was, "Well, you signed a contract stating that we aren't responsible for any damage done to trees, shrubs, lawn, etc." Gregg then told me he would come to my house on the following Monday, almost a week later, to inspect the work that was done. Shocker... he never called and never came to my home. The job is done and the sprinklers work, but I will NEVER recommend this company to anyone. Horrible customer service and I'm praying that my tree survives. read more
