I was going for a cleaning every 3 months for periodontal disease. When I switched to another…read moredentist, I was told I did not have this disease. Do not trust these people. Avoid at all costs.

Accounting department really blows, over charges you and takes a year to get your money back.read more

I received a treatment for a root canal, under a bridge I had previously put in, back in November…read more2023. I was given an insurance estimate and told that there was a $325.00 scan that would be done of my head that is not covered by the insurance. I told the staff during the call I did not want this. On the day of the visit they did it anyways. They also did numerous x-rays of the tooth. I was billed for the scan and the insurance did not cover it! I received an updated bill for another $190 evaluation amount. I have been gathering my paperwork to refute the $325.00 and received a collection notice. I called the office to discuss. I was told today that if I did not do the scan the DDS would not have treated me!! I asked why was I not told about this on the original call. And, there is an issue with my bridge and I need a new one. So this office is billing patients for a service that is NOT approved by the insurance. If they are doing x-rays why do they need a scan of your whole mouth when they are working on pone tooth? Not happy and will not go here again or recommend this office.

Truly outstanding! I get VERY anxious at the dentist, and this was my first root canal. After the…read moreprocedure was done, it was clear that I had worked myself up for nothing. Outside of getting use to the various smells that the procedure produced, my experience was that this was easier than having a cavity filled. Dr. Philip Cabrera was wonderful; he was thoughtful and clear with his communication. I have a rare sensory disorder that his team attended to with care and compassion. And, from the time the Novocaine wore off to now, I have had NO pain or swelling!! (I saw Dr. Cabrera at 255 Park Ave #700, Worcester, MA).

When I called the office, a representative informed me that I would need to pay out of pocket…read morebecause they only accept MassHealth for patients under 20. Under Massachusetts law, refusing to accept an insurance carrier solely based on a patient's age may constitute unlawful age discrimination. I urge anyone who has experienced this policy to file a complaint with the Massachusetts Commission Against Discrimination (MCAD) or the Office of Medicaid.

Watkin has apparently decided that the best way to maximize their income is to create as many…read morerepeat visits as possible for their patients. Four separate visits to get one Crown done correctly. Went today for a cleaning that THEY scheduled 3 months ago, which they then refused to do because they say I need to have a 'deep cleaning' done that couldn't be done today. This is the same deep cleaning they've proposed several times before, and I've agreed to, but they never follow up with either my insurance or me. I drive almost an hour to get there, and I'm sick of it. No more.

Excellent service, I was nervous about the cleanliness of a dentist's office in a pandemic, but I…read morewas so impressed! They took above and beyond the precautions and made me feel comfortable. Highly recommend it to anyone needing a new dentist!!!

Acqua family dental is great, the new ownership has really transformed the place. The staff is so…read morefriendly and knowledgeable especaily the dental hygenist Jennifer. She really seems to care about your conversation and takes interest in it. She has a very gentle hand and you really don't feel as though you are getting your teeth cleaned. The office is always super clean and they practice extremely good hygiene standards.

My son was told he had an infection in his implant and was given antibiotics. When the antibiotics…read moredidn't work they gave him more and told him via their implant specialist that there was bone loss and his implant was going to fall out. They offered to re due the implant for him. Took him to the periodontist that did the implant and all it was, was a piece of tooth that had been a remnant from an extraction working its way out and not an infection at all. His implant was perfectly fine the Dr. simply plucked the piece of tooth out and all is well. They were either idiots or they wanted us to pay thousands more for another implant. Never go there again.