3/24/2026. Serviceman showed up to make repairs. Parts wrong that they ordered months ago. Still no repair. over 4 months now. Chair useless. Will try contacting GW as repair company not answering calls. read more

I bought a living room set and a chair October 2025 for $12,000 Was very hesitant to buy it because I have a puppy and was worried about the leather and the power cord being destroyed. He assured me that is was covered in the $1000 paws and claws insurance policy he sold us. The following spring my puppy ate the cord. I called for service and told them I have the paws and claws insurance policy and they told me no I didn't because it wasn't available in 2025 when I purchased it, it became available in 2026, making me feel like a liar. So I ordered a motor for the couch( it was stuck open in reclining position for many months). I was told it would take 4-6 weeks and I paid for it to be delivered to my home. Many weeks passed so I called and they told me it takes 8-12 weeks. I called again a few weeks later and was told it was there, so she said she would fed ex it to me( I paid $28 for shipping) .2 weeks later I still didn't get it so I called. They put me on hold over a half hour,so I hung up. They called back telling me it was sent to the Auburn Hills store and that I can go pick it up there. WTF, Really??? I PAID for shipping and got the run around for 2 1/2 months. I asked to speak with a manager, never got one. Went online to the chat , they said i would get a call back within an hour. I waited And never received a call from anyone. I've been a customer for 40 years, or should I say I WAS a customer for 40 year, and this is how long time returning customers are treated. No respect, no common decency and definitely no integrity at all. They got my money that's all they care about. Customers service went out the door. Coincidentally , the salesman that lied to me about the insurance policy so he could make the sale doesn't work at that location anymore. Hmmmm. Oh , did I mention how terribly uncomfortable the furniture set is? I won't even sit on it because the back position and padding push you forward giving you a headache becpause it hits you in the back of the neck and head. I tried to give it away, no one wants it. Also, they say you'll get the insurance money back if you don't use it- never received anything back in 40 years btw.Thanks Gardiner White for the waste of money,lies and the run around given by your great customer service team and salesman. After all this, still no call from a manager or supervisor, I think that alone speaks volumes!! They still havent posted my brutally HONEST review. read more

The service was great not so much on the quality of the products. They have a good selection of furniture. I recently purchased a living room set from Gardner White. Very nice set in the store. I had it delivered & set up. I called them within 3 days to let them know that the recliners are clunking and shifting. The fabric is loose and wrinkled. One are rest is shorter than the others. They sent someone out and I didn't hear back from them in over a week. I called them just for them to tell me it is not a defect. The value is way too expensive for Temu quality. read more

gardner white called and said our furniture was in and to set up a delivery. They chose saturday 11/29 and said I would be called with a delivery window. I received a text saying my time was 2:30 to 5:30. I never received any further texts and no one answered the phone around 10:30 pm I received a text saying there were still 5 people ahead of me and did I want to reschedule. I answered no as they had already wasted my whole day. at 11:30 the driver called and wanted to reschedule if I wanted to. I again answered no. He said they should be there in 45 minutes. I called him back at 12:30 and he said we were next. They arrived at 12:45AM, the drivers were very polite and did a great job! customer service on the other hand is NON RESPONSIVE!!! 1st and only purchase that I will make at a store that has NO respect for my time or their reputation!!!!!! read more

Shop at La-Z-Boy, NOT at Gardner-White! We bought a sofa from G-W that was delivered with defective fabric. Their solution was to cut off the the threads from the fabric. More threads keep coming loose. They won't replace or accept a return. I will never shop at G-W again! read more

Gardner-White Furniture - Defective Fabric - Furniture Stores Near Me - Warren, Michigan

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Read the reviews and stay away. First, when my product was delivered it was in poor condition and discolored in some areas. Next, the real hell started when dealing with their financing company Synchrony. On my first and last payment, they magically were unable to process it and I incurred two late fees, even though there was MORE than enough funds in my account. Their customer service is non existent and you will not get any answers. read more

Gardner-White Furniture - Showing first and last payment magically didn't go through - Furniture Stores Near Me - Warren, Michigan

Stay away from GW. They are one of the phonies companies around. They will bombard you with followup calls and emails and texts asking how your experience was but if you bring up any issues they will do absolutely nothing. Go with smaller local stores and chains. We are stuck with a busted recliner after only 2 months from purchase. Their "white glove" delivery service is trash and all their delivery drivers are contracted our, not their own guys so they do not care. read more

Gardner-White Furniture - Electric recliner busted after less than 2 months. It's stuck like this - Furniture Stores Near Me - Warren, Michigan

Terrible. Salespeople follow you around and harass you to engage. Don't think I've ever had a worst buying experience. They actually had the mattress at the price I wanted but chose to take my business elsewhere given this store's questionable sales tactics. Take your business literally anywhere else read more

Bought a mattress Memorial Day. The wrong mattress was delivered twice before getting what I ordered the third time. Lived without a bed for 3 days while they left a king mattress in the middle of my living room! Have reached out to numerous people at Gardner White to no avail Never received pillows that were included with purchase or any gesture of incentives for what was a disastrous experience. The only positive is the salesperson was great to work with but I believe her hands are tied by corporate management. Oh did I mention this was a $4200 mattress?! read more

Gardner-White Furniture - Had to live 3days with the wrong mattress in the living room! - Furniture Stores Near Me - Warren, Michigan

I am extremely dissatisfied with a couch I purchased from Gardner-White Furniture. After 3 months, the fabric started "wearing" on the seat and arm. Although I bought an extended warranty, they said that "wear and tear" is not covered. In other words, I have to live with this defect (although they said it was not a defect) in the material. This was not a cheap loveseat. Needless to say, I will NEVER purchase furniture from GARDNER WHITE. They do not stand by the products they sell. PS: when they sold me the warranty, they said all this type of issues were covered. What they didn't tell me is that it is after the 1st year when this kicks in. So, I'm screwed. read more

Gardner-White Furniture - Fabric color is wearing off after 3 months. - Furniture Stores Near Me - Warren, Michigan

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I recently purchased a mattress from GW through Affirm because of the interest-free financing. Shortly after, Ron from Gardner White called as a follow-up and encouraged me to add a mattress protector. I agreed under the reasonable assumption that I was buying an accessory. Only later, when I attempted to return it, after discovering my mattress already had one, did I learn that I had not been sold a protector at all, but rather a warranty, with the protector functioning as an incidental add-on. That distinction was never disclosed at the time of sale, not was the non-return policy. I'm someone who genuinely appreciates a skilled salesperson. I'm easily upsold when the pitch is honest. What I'm not is indifferent to misrepresentation. And based on my experience, Ron's approach wasn't an oversight; it was a textbook example of why people distrust retail furniture chains: selling one product while quietly charging for another. Customer service only reinforced the pattern. I was promised three separate call-backs, none of which materialized. When I mentioned the possibility of small claims court, I was told, with startling nonchalance, "Go ahead and take us to court." The implication is obvious: this situation happens often enough that they've grown comfortable assuming customers won't pursue $180 on principle. To the one rep I was short with: you didn't create this problem, and I'm sorry for taking my frustration out on you. What makes the entire experience almost surreal is the disconnect between Gardner White's public persona and its actual practices. I live across the street from the new GW Home store in downtown Detroit. I'm a local artist. Gardner White has recently made a very loud effort to align itself with Detroit's creative community. But there's a noticeable gap between the brand they perform and the behavior they exhibit. Community partnership is easy to advertise; ethical conduct requires follow-through. The mattress deal itself was great. The lack of transparency, accountability, and basic follow-up was not. After this experience, I have zero interest in setting foot in the new store, despite literally living steps away from it. If Gardner White wants to position itself as a community-minded Detroit institution, it might start by treating individual customers with the same care it puts into its marketing campaigns. read more

I am disabled and the recliner I purchased in 2022 broke 3 times same spring so the furniture warranty company issued me a reselection voucher. I picked a chair online I had it delivered last Saturday. The chair doesn't stay reclined unless you fight with it and the chair doesn't sit level so my feet are always at a downward angle and I can't put the footrest down by myself. The chair was only here 5 days and I asked them to switch it out with a lazy boy chair 100.00 less than this one. They won't do it. A tech came out today April 4th 2025 told me he couldn't do anything for me and that it would get worse as it was broken in So what am I supposed to do with a chair I can't use? read more

My other purchased mattresses for $3,000 and was told she would get a $300 gift certificate which has never happened. We called and emailed the so friendly sales rep at the time of service and crickets. Gardner-White promise we will receive a $300 gift certificate in four to five weeks. As of today, I will no longer shop at Gardner White or tell others to patronize them. read more

Wrong love seat ordered / delivered . TV console delivered damaged . Upon contact with sales rep . Claimed love seat was ordered correctly and I specifically requested it that way . LIE !!! . NEVER REQUESTED THE WAY IT WAS ORDERED/ DELIVERED. HUGE INTEGRITY ISSUE. Now GW claims we're subject to a restock fee . This is unacceptable business practice . Reorder the correct furniture GW and be truthful. read more

I have been shopping at Gardner White for over 20 years and their Furniture Care Protection is the worst thing you can ever buy. The last few pieces of furniture have taken several months to get repaired and Gardner White claims no responsibility in helping to get the furniture they sell, back to the standard they so highly praise. I will never shop there again!! read more

I recently bought some furniture in mid October 2024 from them; a kitchen table, 4 chairs and a bookshelf. Quality is ok, the delivery service and customer support are horrendous. Do not believe their estimates of delivery - we were told 1-2 weeks and now 9 weeks later we still don't know when the bookshelf will arrive (the rest arrived last week). Family thanksgiving was rough without the chairs we'd purchased 5 weeks beforehand This wasn't told to us until after we had purchased either - otherwise we certainly would have bought the furniture somewhere else. Finally, they seem unaware they haven't delivered the furniture, texting us if "there is anything else we need," somewhat infuriating. Do not purchase from them if you want you furniture in a timely fashion. read more

Do not buy the extended warranty ever, it's a JOKE. Overall, purchasing in store and delivery was fine. The items were fine. But when you need to make a claim be sure to get the "contract" first. The claim on my kitchen table was denied because the issue wasn't "big enough" to warrant a claim. Never again will we shop here. read more

I purchased a mattress from Gardner White - 14 Mile Rd, Warren. They gave a 6 month guarantee. If I don't like the mattress, I'm able to exchange the mattress for something else. So I came into Gardner White, spoke to my sales person; spent hours finding another mattress. I selected the one I wanted. I was then told I had to do a virtual visit to check the other mattress. I did that. I contacted my sales person to let her know and that I was ready for my new mattress. They now want to charge me $2599 for a mattress that was $1999. The promotion was get a king for a queen and they pay the sales tax. Now they want me to pay a restocking fee, a handling fee and $600. read more

Don't buy furniture here!! I have been waiting for 6 months for electrical parts for a power reclining couch. This is the scam they sell ya. The 4 yr warranty is only honored by GW for 1 yr. Then they sell it off to companies who order parts from China (seriously) and nobody cares. It's absolutely ridiculous read more

I did not get the chair I ordered and when I requested a refund I was told I had to give them a 25% restocking fee. And, if I wanted them to pick the chair up, I had to give them another $50. I wish I'd read reviews for this terrible company before I purchased the chair. Now I'm stuck w/a useless piece of furniture because I refuse to give them anymore money than what they've already scammed me out of. STEER CLEAR OF THIS COMPANY. YOU WILL ABSOLUTELY REGRET IT unless you're one of the extremely rare few who don't. Don't believe me? Read not only the other reviews here but also those on Reddit. This company needs to be shut down. I'm lodging a complaint with the Attorney General's Office since the BBB is useless. read more

We purchased a beautiful couch along with an area rug and special order pillows . This review is on the area rug. We told it was one size but when it was delivered it was larger than we were told. We immediately contacted the store when the delivery guys left and told them it was not the size we were told and we needed to return it. It was then we learner they have a 25% restocking fee. We never opened it and it was returned as delivered. If we would have been told about the restocking charge we would never have bought it. We were given wrong information when purchased. Poor business communication from the store and from Gardner White management. read more

We purchased a marble top table and dining room set from them just over a year ago. That set has been amazing and the delivery team was great. A few months back we purchased a power reclining and vibration couch and matching power and vibration recliner from them. The delivery was not good, we have had to fix the springs in the center seat of the couch twice, have had to fix faulty wiring in the couch twice, and have had to fix the bent frame from delivery twice. I also won a $500 gift certificate and used it to get 2 computer chairs from there less than a month ago. Those are terrific, however obtaining them was a fiasco. We were told we had to go to the Auburn Hills store to pick them up. Once there, we were told that our paperwork was done incorrectly, the dock worker acted like finding the missing chair wasn't his issue, and 3 hours later, it took office people going into the warehouse, hunting down our missing chair, and apologizing profusely to us. I have no plans to ever purchase anything from them again. read more

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This place is a joke. I purchased $3000 sectional in 2021. Hot the 5 year extended warranty. 265.00. Both sales pro on e said if I don't use it I would get a full refund. I hinted the store December the customer service rep said I needed to contact them in may 2025 for my refund. Ok do I call today. Wtf. They couldn't find me by name or number. Luckily I have my paperwork. She found it. Said It was under another name. Hmm. Surprise I live alone. How's that happen. Oh wait it gets better. They don't give refunds a gift certificate for 198. lol. Yes I went ballistic. Asked for a manager never got one was told that's their policy. I told her mY paperwork says full refund nothing about a gift certificate only to be told it doesn't say cash refund either. What a BI$$$ I'm thinking then the f bomb came luck for her it was on the phone I apologized for my vulgarity. Not her fault. Stores screwed policy and sakes people who lie to make the sale. I would have probably needed bail money Will never step foot in that pitiful excuse of a store again. They don't honor their own paperwork. If I could give a zero star or less that would work Sorry piece of crap read more

Bought a new leather sectional in January, and within one week, one of the sections sunk in and is very uncomfortable. I asked for a replacement but was only offered a replacement of the bottom of the sectional. I was promised the replacement part would be in by the end of March or the 1st week of April. When it didn't come, I called the store and informed them of the difficulties but never received a return call. I called my salesman, and he checked and said it would be in sometime in June! Meanwhile, I'm uncomfortable and the store profits! I will not shop at Gardner White again, having spent over $10,000 in the last few years and being treated like this. read more

On 7/5/25 I went to Gardner White Furniture Store in Warren MI in hopes of seeing a living room set that I was interested in. I had seen it online but wanted to verify the color. The store did not have one in stock but an associate went on the computer and we ordered the set anyways. I was told that it would be delivered on 7/11/25. I got a call the next week to verify that I had ordered 2 living room sets. One from my online order and one the associate ordered online. I cancelled one and expected my delivery on 7/11/25. I got a notice that it was out of stock and I should have it by the end of July. I was not happy about waiting, but I wanted my furniture. It seems that it was still out of stock at the end of July and they would let me know when it was available. I finally got an appointment notification that my delivery was scheduled for Sunday August 31st between 11:00 am and 2:00 pm. which was Labor Day weekend. I cancelled a vacation I had planned and my old furniture was taken away. Sunday morning August 31th at 9:30 am I got a notice that my living room set was out of stock and would not be delivered. I tried to call my associate but he had been let go. At this point, on August 31th I called a manager at the Warren store and canceled my order and asked to have my financing account closed. I was told that if I financed the purchase I would get free delivery. So they opened an account with Synchrony Bank for me.This should have been the end of my story. But NO. On Monday Oct. 20th I got an email that they are charging me a 25% restocking fee for the order I placed on 7/5/25. THAT HAS BEEN OUT OF STOCK FOR MONTHS. I called Synchrony Bank and was told that my account was still open. I closed the account on 10/20/25 and have a letter to confirm that there was no balance on the account and my account was closed (which should have been done on 8/31/25). Yesterday I got a bill from Gardener White -Synchrony Bank that on 10/22/25 (two days after the account was closed) that there is a restocking fee of $337.21 plus a $1.99 paper statement fee. I disputed the charge with the bank. I will never deal with Gardner White Furniture Store again and I have made it my personal goal to tell anyone that will listen what a horrible experience that I had while trying to spend almost $2000.00 for a living room set. read more

6/18/2022 we bought a bed room set from there. Irresponsible service. The salesman said I got approved for my total amount and we good to go. Than when I finally got my synchrony credit card it says I got approved for $7500 and $8250(total). He charged on the account multiple times. At first $79xx and the rest on couple more different transactions. When I tried to get help through customer service they trying to put the blame on credit company that credit card give a room of 10% to go over n that's why I got approved for the total. And they said salesman should have informed me about the credit card situation and when I said he didn't inform me about it they like, I have to talk to salesman. Nothing they can do about it . ridiculous I don't recommend this place at all unless you willing screw up credit score read more

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They've lost a 10-year, loyal customer over a $149 delivery fee! Over the years I've spent thousands, upon thousands of dollars purchasing bedroom sets, a living room set, and a dining room table + chairs from here, so Gardner White was the place I went to purchase 2 mattresses this past Wednesday night. You can buy a mattress on sale for $99 online and get free, contactless delivery but Gardner White refuses to delivery another item to the same exact location (11 miles from their store / warehouse) unless I pay $149 delivery fee because it's a clearance item. They must not want your business or care about loyal customer because I wanted to spend an extra $340 to purchase another mattress, but they will only deliver the $99 mattress for free.... Both mattresses would come from the same store / warehouse location and be delivered on the same day. Never shopping here if they can't offer free delivery to a customer on their second mattress when the delivery truck would already be going to the customers home with 1 item to deliver. read more

Rated 1 out of 5 stars Updated just now NEVER EVER AGAIN NEVER EVER AGAIN. BEWARE. If ZERO STARS were selectable I would use. Do your due diligence before pruchasing from this company regardless of the hype you see on TV and in print. We Spent almost $4000 at the Warren store on furniture. $1980 of that was for a Southern Motion power reclining love seat just 9 months ago.We also paid $225 for an "extended warranty" touted to cover any issues. Have had 2 service calls on the fabric pushing out between the attached seat cushion and folding foot rest. Was advised that the construction is prone to this defect. Customer service told us they CANNOT DO ANYTHING that its just "BREAK-IN WEAR", despite the fact that we paid an additional $225 for an warranty and they cannot do a thing except send service out. They have been out twice and the "fix" lasts about a day and it's back to the same. An Obvious design flaw in the construction, so BEWARE of the SOUTHERN MOTION brand and MORE SO OF Gardner White. They are obviously NOT the level of what the Art Van company was. Having been a retail store mgr for 40+ years in two major companies that sold furniture, I have never seen, experienced or dealt with such a LACK of integrity on the TV media, in print, and of said declarations and promises at point of sale and failure to stand behind their "additional income" of worthless warranties. Unfortunately this type of neglect will eventually catch up to their business. A very sad company. read more

I purchased a lamp that I found out that I do not need. It was new and unused. I requested a return of the item and Gardner-White refuses to take the return. I asked to speak to a manager and was told there wasn't a manager available. I will never shop at Gardner-White again. read more

If I could give it a zero I would. i bought a bed and dresser set from here and the bed drawers we're not put together right and the drawer was broken. The bed from also had scratches and it was beaten up. I waited for this bedroom set for 2 to 5 months. I do not recommend buying from Gardner white. The Dresser also had Gauges and scratches on the corners. When they brought the boxes in they scratched up the ceiling and walls. read more

Gardner-White Furniture - Bed frame - Furniture Stores Near Me - Warren, Michigan

I will never buy again any furniture from Gardner White and let everyone know about predatory methods they use with their Synchrony Bank. I was scammed by both Synchrony Bank and Gardner White. I bought my furniture a year ago and the salesperson said I have 2 years interest free. It turned out it was one year promotion that ended in April 2024, so they charged me 34.99% back from the original purchase date, a total of $1600 in interest alone. This is not acceptable at all. Gardner White and Synchrony Bank prey on families and run the biggest scam and with a furniture that is not even worth what we pay for! Synchrony Bank is a bad news. read more

Warren location at ....... 6500 East 14 Mile Rd Warren, Mi 48092 I couldn't write a review unless I gave it a star which it doesn't deserve. This the absolute worst store every. I took my mom who is 80 into the store to purchase a knew recliner chair. Mom feels more comfortable sleeping in her recliner it was definitely time for a new one. The first chair was ripped and they had the audacity to say they would send a repair person. I told them absolutely not service finally says as a one time courtesy they would send a knew chair the chair was close to $2800. So they delivered the second chair it was unbalanced, making noise so they sendout a repair guy who says it's perfectly normal for the chair. I go into the store to get mom a full refund and they charge her $525 handling fee. This store managers Chris, Gina are full of shit. Most of the front desk is rude impersonate customer service is at the top and bottom of the shit list. You have other works commenting in conversations they have no business. Unfortunately, our sales associate Erica works with the evil ones at this location. Erica truly needs to be at another furniture store and definitely not Gardner White they don't deserve her. Her hands was tied in the situation. The stores only saving GRACE is my mom. I let them know before I left the store that they would be blasted all over social media and I would be back wit my family and friends to pick out front on Monday. Mom says NO you are not going to do that. I say mom are you serious. She says God doesn't like the way people handle his children and he will deal with them. Me.... as all outdoors the mere fact the way they handle the situation and charging not only a senior but anyone a restocking fee is SHAMEFUL and DISGRACE. Customer service definitely in non existent. Under NO circumstances please DON'T shop at this store. read more

Bought a mattress and free box spring from Saginaw location. Mattress has no support whatsoever and box spring constantly sliding off Fram. Old box spring never did that. Commercials say they will take old mattress. Delivery people refused to take it so they lie. Mattress has prematurely broken down an I have continual back spasms. These only happen when trying to sleep due to GW poor quality workmanship. Deliveries are only made on their schedule. Refuse to deliver on days a person is actually home. Avoid GW at all cost. read more