I researched on the internet for a good company to service my unit. I left an email with the best time to call me and received a call within the hour that evening. I compared their prices with other companies and found them to be comparable in cost but what set them apart is that they had MANY great Yelp reviews. I spoke to Karen and set up the appointment. She was very thorough and explained everything to me and the discounts I get for getting a service contract with them. She also told me who would be there and when they would be there. I requested a call from the servicer, Chad a half hour before he was to arrive. Chad called me, started servicing the unit immediately, checked on it inside and out and told me what to expect in the future with my unit (it's getting towards the end of its life). I usually watch servicers when they are at my house. He was the only one to ever open and check two other areas in which I was unaware SHOULD be checked. Karen and Chad were both really nice, really professional, and extremely helpful. I found the best septic guy and have been with him for years, and now I've found the best A/C company - I'm sure I'll be with them for as long as I own the house. read more

Wow these guys are awesome. My wife and I could not be happier with Garner Heating and Air Conditioning. Doug Garner and his wife Karen are really a joy to talk to and be around and their workers are truly personal and faithful in their performance of their duties. Garner Heating and Air Conditioning services our air conditioner when the summer season begins and they service our heater in the beginning of winter. We pay one small fee per year and they do their duty to maintain our units and our AC and heater function perfectly even though our home is 8 years old our units work like they are brand new. My wife and I highly recommend Garner Heating and Air Conditioning especially their annual service and maintenance plan. Give them a call and rest assured that you too will be satisfied with their service. Thank you Doug, Karen and all your faithful employees! Also if you need a unit replaced you will not be able to find a more honest and trustworthy air conditioning or heating company in the Kyle and surrounding area. read more

I had e-mailed last week in need of heating repair. I was contacted fairly quickly, next day & I e-mailed a request the night before. I was given an appt for first thing Monday morning between 8:00 AM & 8:30 AM. Jordon was our service person & he called to let me know he was in the neighborhood & would arrive w/in a few minutes that day. I really appreciated that. He got here at 8:17 AM. He came in, looked at the unit, told me what it needed. After telling me what it would cost & I gave approval, he quickly got to work. He was very polite & professional.I use all web reviews & have found Yelp to be the most accurate. I'm glad I stumbled onto reviews for Garner's because I found their service to be exceptional & their rates fair. I will definitely use these guys again! I HIGHLY RECOMMEND GARNER HEATING & A/C. read more

Garner Heating and AC replied within an hour of my e-mail stating that I was having AC problems, even though it was after regular office hours. Max and Zach came out the next day to diagnose the problem. The existing AC was beyond repair and I was put on the schedule the next business day for a replacement. An entire new Carrier system was installed in less than a day by the team of Ryan, Zach, Alvin and Cody. Ryan and Alvin came out the following day to fix an AC drain issue I had with the previous unit with a new solution. Every step of the way, there was communication of the process and times. Speedy, Awesome and Professional work!!! Thank you to the entire Garner Team!!! read more

I had Garner Heating & A/C install a new Carrier Infinity heat pump. The installation went smoothly but after a few weeks, it seemed that the new thermostat was not functioning properly. Ryan was assigned to review the problem and troubleshoot it with me. Customer (me) and vendor (Garner) worked together to ensure the problem was found and corrected to my satisfaction. It was determined that, after a few weeks of testing, the original thermostat was malfunctioning and a new one was installed. No future problems resulted from the new thermostat. Customer service like this is hard to find and Garner seems to have perfected it. Great job guys! read more

I came home from work in 100 degree heat to a dead AC. I called Garner and they sent Don and Ethan the next day to check on the issue. They came promptly and were very courteous, friendly and professional. After checking the system thoroughaly, Don found an electrical short in the outside unit, caused by another company's bad installation when my home was build. They rewired the unit to correct the problem. The bill was a lot less than I expected! I have a contract with a home warranty company that covers AC issues, but I'll continue to use Garner because I've always been very pleased with their service. read more

Garner Heating and Air installed a new HVAC system in our home on January 17th. The work was done the day promised, everyone showed up at their appointed time and the work was done exactly when they said it would be. We needed some follow up items taken care of and those were also done without delay. We initially found Garner when they were recommended by 5 out of 7 people we asked about AC service. They came and fixed our old HVAC system the same day we called, even though we were a new customer. We intend to us them for our service from now on and I highly recommend them. read more

I'm a long time customer and this is my 2nd AC unit with Garner. Max, Ryan, and Zach were very professional and their attention to detail shows in their work. Comparable price, quality of work, and courteous employees. This is what sets Garner above the rest. I have always utilized their maintenance plan and it's been very beneficial, units last longer and I'm confident each time it comes on, it will work flawlessly. I would recommend this hometown business to anyone who needs heating and AC service. Thank you - keep up the quality and courteous work you all do. read more

Just had a new system installed by Garner and they are the most professional and expert HVAC team I've ever experienced. They gave us a fair quote for the equipment and then completely updated the duct work that was a mess from previous installations by other firms. Other firms quoted us higher prices without the duct replacement. An added plus was the cleanup these guys did -- there wasn't a speck of dirt, old insulation or wiring left behind. We look forward to having them maintain our new system and know they'll do a great job with this as well. read more

I have been a customer of Garner for 10 years. They have always given me prompt, professional service. Today I could not get my air conditioner or heating element to go off. I called and A service tech, Ryan, came out within 2 hours. He solved the problem immediately--I had accidentally turned the fan on so the motor couldn't turn off. I know that a service call is $59.00 but Ryan went out to his truck, called his boss and came back to tell me that the fee had been waived. Terriffic company and terriffic employee--thank you both!! read more

Doug,Ryan,Reagan, After Doug Accessed our AC in Kyle, It was time for a new unit, Very informative, great communication ( Hard to find sometimes). The next morning these guys Ryan, and Reagan called me with their ETA, Introduced themselves before working, covered and protected all working areas. Very Thorough, efficient, knowledgeable. A trustworthy company as Garner is, I would recommend them to anyone and everyone. Used them several times over the years. Thank you Garner Heating and Air conditioning, Sincerely, Doug Fisher read more

I had a new a/c system installed in my home on 4/10/17. Service techs were Ryan, Zach and Alvin. They completed it in 5 hours and the system works perfectly, just as advertised. Max later came out and inspected the work, as did the City of Kyle. No problems with quality control or City inspections. All in all, I would recommend this company to anyone. I have been a service maintenance customer of Garner for several years and have come to know and trust them completely. H. J. P. read more

Another good service call by Garner AC. From the office staff to the technicians that come to your home , they are professional and friendly. Benn dealing with them since we moved to Texas 7 years ago and could not be happier with the service.Jordan was our technician today, and like everyone else at Garner he was clean, neat and thorough. If I'm around for another seven years Garner will be my heating and air-conditioning company...'red' A read more

Everyone from Garner was wonderful to deal with. Kelly and Karen are always prompt and friendly and courteous on the phone, Doug is an honest and straight forward guy and the crew doing the install were professional, friendly and efficient. The new A/C "blows" my old one out of the water, we used to have odd hot and cold spots in the upstairs but now everything is perfect. Will definitely use Garner again in the future. read more

Outstanding company. Jordan, Max, Ryan and Zach were awesome. Professional and courteous. They came for a service call and found major problems. A bid was prepared and we scheduled a new unit to be installed two days later. We did not even obtain a second bid because we felt what they prepared was fair and reasonable. Very highly recommend Garner. read more

In my former position with Amana Refrigeration Inc. I interacted with hundreds and hundreds of HVAC dealers across 12 western states. I have seen a few companies as good as Garner:but, very few. They are as good as it gets! Ken Kellogg (former Regional Service Manager, Amana Refrigeration Inc. Amana Iowa. P.S. I'm really enjoying my new Carrier! read more

Quick, honest and fair. We called this morning and Doug was out by this afternoon. Even though our issue ended up being the "fan on" switch being left on (duh!!), he did some servicing and had a ton of useful information - including telling me that the repair another company suggested was bogus. We'll definitely recommend them! read more

My AC stopped working and I needed service ASAP. I called Garner Heating & AC and they came out very quickly and got my system working. After he got my system working he checked they entire system to make sure there were no other issues. He cleaned up after he was done. I would highly recommend Garner Heating & AC in the future. read more

Locally-owned and operated by people who really care about their customers. Technicians are extremely well trained and service-oriented. They always take the time to explain the work they have done and anything I should be doing to take care of my AC. You can tell how much they care about their customers. read more