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    Garner Heating & Air Conditioning

    3.8 (54 reviews)
    Closed 7:00 am - 6:00 pm

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    Services - Garner Heating & Air Conditioning

    Air duct cleaning

    Air duct sanitization

    HVAC installation or replacement

    3 More Services

    HVAC system repair

    HVAC system maintenance

    Insulation installation

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    Peace of mind..
    Steward Tony P.

    Since my first instance meeting Don on the initial service call, to the actual gold service coil replacement and additional preventative maintenance performed by a "Best in Class" team, we have no doubt about choosing Garner for our AC delema. My home is now freezing cold, and my wife is no longer suffering from heat anxiety (which make me a happy guy). Its been a month now, so as a former tech myself, thats all peaches for me. Checking prices with other companies in the area and speaking with local service people, I had to go with a team which had a 5 star rating. If I have to pay for quality, these guys are worth it. Happy to finally have people on our side.

    Rhett H.

    Not sure how we arrived to this point of complete disappointment and frustration going from an amazing 5 star rating to now this 1 star rating. We unfortunately have had several issues with our Air Conditioning System not properly working since we first had it installed 4 years ago and you always send a technician out and they end up repairing or replacing defective non working parts. One big reoccurring problem we have several different times was installation of the drip line that runs from the inside to the outside. This drip line was a big problem due to how it was apparently improperly installed causing it not to function which shutting off the compressor every time there was a backup. This past hot summer in June our AC of course decides to completely shutdown and not cool which was a nightmare. Matt was the technician that comes out this time and did his check list inspections and testing to check all of the different areas of our unit inside and out. When he was finished he explained that he had 2 options available for me to decide to resolve this matter one was to either pay $3600.00 plus tax for replacement of new parts basically almost the same price as a new system or he could add some refrigerant for $900.00 to the system that has a 50/50 chance of even working. Well I ended up doing the $900 option of adding refrigerant. Before adding the refrigerant He said he checked the unit inside and outside plus he did some spray test to show if I had any leaks in the coils which he did not see any. After he added the the coolant he said it would take several hours for the temperature to get down to my normal setting. It was 91 degrees when he left and of course as the sun went down the temperature dropped down to the 80s but unfortunately the $900 was a complete waste not working at all. I didn't know what to do especially with my disability that has being severely affected by this whole situation and experience I just felt defeated. I started to look at the inside unit to see if it was freezing up like he said could happen sometimes and what I discovered was unbelievable. Definitely this was found to be main problem from the list of problems that was causing my ac not to work or even cool properly. The coils located underneath where the return air vent filter is located I discovered the nastiest dirtiest backup of mold, dirt and what looked like algae surrounding the whole bottom of the coils causing it not to flow properly and then backing up the drip line. I was in complete shock so I took pictures of it all of this to show my family what was discovered after their concern for well being. With the help of YouTube, and lots of reading and research, I found a cleaner that would help and getting it back into a clean working condition. Also, upon checking out other possibilities I discovered that a fuse located on the inside of the unit was blown so I changed it. Well I did it, my Air Conditioner started to cool off my house and finally getting it to a comfortable temperature. My family said I needed to call Garner to inform the manager of everything. He apologized for everything and sent out Ryan to come take a look and inspect everything once again. To make up for all the loss of money and time and frustration that I've encountered he offered some expensive courtesy prevention services that included many different things, first was to professionally re-clean all the quails and to make sure to seal off all cracks to make sure I had no leaking any air out. He said they would call me within the next few days to schedule a technician that would come out to do this project. Well that was around mid July and I have yet to hear a peep from anyone to complete what I was guaranteed. My unit has now suffered even more neglect due to all these mistakes that have been made taking off many good years I potentially did have of an efficient effectively working air conditioning. I'm left with a unreliable AC unit in spending all that money for nothing.

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    9 years ago

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    9 years ago

    Bleh...Wish I could renege on the good review i made on a rep a few months ago. He's a jerk.

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    8 years ago

    Business owner information

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    Justin S.

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    Page 2 of 2

    Ask the Community - Garner Heating & Air Conditioning

    Review Highlights - Garner Heating & Air Conditioning

    Ryan said they would be back Thursday morning at 7:30am with his crew and they would get it all done.

    Mentioned in 8 reviews

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    Had an issue with the air handling leaking water anytime the ac turned off. Water was leaking from…read morethe unit into the second pan. I had cleared out the lines but unit still leaked. My fear was that there was a clog somewhere in the air handler itself. AC guys came highly recommended in our neighborhood and gave them a call late Saturday evening to schedule an appointment. Talking through tje issue, they helped me troubleshoot some things and when those didn't work, the appointment was set for the next morning. Chris swing by promptly at the scheduled time and quickly diagnosed the issue. There was a clog and he was able to resolve it rather quickly and added a section of pipe to resolve future issues faster. I appreciated Chris' efficiency, thoroughness, professionalism and educating me on symptoms and resolutions. Thanks AC guys!

    Most homeowners have dealt with AC repair outfits that see customers as walking ATMs - overselling…read moreservices, underdelivering results, and stretching the truth while charging premium prices for mediocre work. The AC Guys are a refreshing exception. They're thorough, competent, and provide comprehensive solutions when the situation calls for it. As the original owner of a Milburn home in Plum Creek, we endured more than 20 years of inadequate ventilation and heating from the builder's substandard installation. The AC Guys performed detailed airflow calculations and discovered that many ducts were severely undersized and all needed replacement to properly serve the home. They replaced the entire duct system along with new central air and heat. The improvement in balanced cooling and heating has been substantial. Brett's pricing was fair and straightforward; no nickel-and-diming, no surprise charges. You can't go wrong with The AC Guys. Give them a call for all your AC and heating needs.

    Garner Heating & Air Conditioning - hvac - Updated June 2026

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