We had an issue with our Carrier AC where the core had gone bad. They were able to get this fixed fast and were very professional. On top of that they were the best price in town. Very easy to work with and I'd highly recommend working with them. You won't be disappointed. read more

William and his team have been taking care of my AC and heating systems for years now. They always address any issues I have in a timely fashion. Also, you can't beat their prices either. I highly recommend them. read more

Came back from a week long trip and we started having issues with our heater and our house was reaching 55 degrees inside. I called on a Sunday and William came out about an hour and a half later. He was very professional and courteous as well as knowledgeable. He was fairly priced and gave recommendations without being pushy on sales. He resolved our heating issue and explained thoroughly what was causing the issue. I would highly recommend them especially if your in the country like me. They were the best experience I've had so far with an AC company! read more

Not sure if my review was accepted on Yelp so re submitting... We've been using AB&B for quite a few years, great service! They always provide prompt and high quality service. We will continue to use AB&B for our regular maintenance and tune ups for our system. read more

I had a similar issue as another reviewer. I called AB&B earlier today because I am having issues with my AC and they installed the system years ago. I mentioned to the technician that i had the outside unit cleaned earlier this week, but i still needed someone to come out and check it. Thats when i was aggressively asked "Who cleaned the unit?" "I suggest you call them to come out and look at it. I dont know what they did to MY unit!" I calmy explained he just cleaned the outside condenser coils, thats when i was asked "Why didnt you call us...blah blah blah. The bottom line is he told me to get someone else to look at it because he basically wasnt interested in taking the service call. No problem at all with me. Immediately called another local company who was more than happy to come out and get paid. I only used this company because they were recommended by a family member. After hearing about this incident, they will no longer be using AB&B ever again either. Last I looked, it was me that paid for this AC unit, but i guess this company thinks they own it and only they can service it. This is just my experience, but i would look elsewhere for all of your AC needs Just a update to this company's response. I did call after 5pm but on a Thursday not a Friday. I never said I had someone else "working on" my AC unit, they only cleaned the outside unit, that was it, which I explained to you in detail. My point is there is a more professional way to decline offering service then the way you did. Especially to someone who spent 5k with your company by having you do the install. I have no problem with someone that is not interested in a job, I just expect the same politeness that I give to them. But looking at other other reviews, I guess poor customer service is normal and I am more then happy with the service I received elsewhere. read more

I love these guys. They are always on the spot, and have never failed to give same day service when needed. They are fast, effecieint, professional, friendly, and saved me a TON of money on my last air conditioning purchase when 'the other guys' were all set to rip me off. I can not recommend them enough, and encourage you to get a quote from them for any air conditioning or heating needs. This is a company that really cares about your satisfaction and not just how much money they can get out of you. They are a company I enjoy doing business with, and think you will also. read more

We had an office that was in the back of our house that really was hot and couldnt really be adjusted so I called Donna at AB&B to come out. We ended up replacing the complete system at the price of replacing just a room. There are companies out there that are all about the money and there are companies that care what your name is, Red was obsessed with our satisfaction and they went the extra mile to make sure we were happy. They showed up and got it done in a timely manner as expected. My office is perfect and my new system has been flawless~ Highly recommend! read more

Pertains to AB&B Austin number/location. Good work but poor customer service. Did work for us 3 years ago and service tech/owner chastised my husband for us trying to bargain shop our AC repair. Regardless, I was happy with the work and thought it was a fair price so I called them again this afternoon when our conductor went out. We were on our way to San Antonio for an appointment that I couldn't reschedule but we told the guy we would do our best to be home by 8 but that it might be a few minutes after. At first he was like I will be there at 8 then he said to call him when we got home. At 8 I called the main number and was told that "we didn't commit" and that they were now booked tonight and tomorrow. I told the lady that answered the phone that we talked to the owner and he said to call when we got home. She reiterated that we didn't confirm so she booked all of her techs. My husband then tried called to express his frustration at what happened since he was the one who had actually talked to the owner. He was hung up on the first time he called and was treated very rudely and constantly interrupted by the lady on his subsequent call. She tried to tell him that they didn't want to come out because we had already said that we had someone out there to do the diagnostic and they felt we were shopping. This was not the case at all. We had a friend who is well educated on all types of electric devices help us over the phone to narrow down what the issue was so that we could ascertain whether it was something we could fix or not. This was explained to the owner but he obviously did not pay attention to what he was being told. So long story short, I would NEVER call this company again and I would not recommend them because of how we were treated by them. The poor customer service is inexcusable. read more

I'm giving these guys a top score for price, customer service, and follow-through. Our 12-year old AC was failing fast. We called five companies including this one. AB&B quoted us the best price by far, provided us with model numbers for research, answered all our questions without sugarcoating or hedging, and then actually followed through. It was not an easy install and there were a few hidden surprises but everything was handled with ease - on the hottest day of the summer so far. Very hard-working, exceptional workmanship....we are very very pleased. AB&B is a factory-authorized Carrier dealer (one of only five in the area), they quoted us a price for the best of the "best" (Infinity series) that was less than all the other "good" model (Comfort series) quotes we had received. We're very cynical consumers and we were watching for any little red flag that would indicate we're getting screwed. Nope - we're very satisfied, very comfortable in our purchase and choice, and very glad we chose AB&B. read more

I do not take reviews lightly and this is going to be long to give all the details. There are good and bad parts to this scenario. My A/C went out late, Friday night and I google searched for all companies that service 24/7, bc I need someone quickly. I have two 7 month old infants and waiting until morning wasn't an option for me. I ended up leaving 5 messages and not one called me back until they opened on Saturday. AB & B called first thing, 7:02. They told me they weren't 24/7. He gave me a quote and asked for my word that I will use him, yes. He was at our house around 9:30 or 10 and looked at the AC, he needed a part from a closed warehouse; he went and picked it up for an additional fee (which he split with me, he paid $50 and i paid $100). He came back and installed the new motor and fan. My bill was $575. I thanked him, he was kind, they were quick, and they came out on a Saturday morning (although, I will still say I only called them because they said they were 24/7). He told me they looked at the site and couldn't find it so they weren't sure where I got that information. I had to literally pull up on my phone their site and show them where it says "Our happy customers in Pfville, TX rave about our 24/7 service. We'll provide service and repair at any time of the day or night." - okay? Throughout all of Saturday I kept getting call backs and quotes from the others companies. I also found out a few people had the same thing happen to them, in our neighborhood, and got their quotes. I received quotes for as low as $200 and as high as $375 (for the same thing). Yes, AB & B came out first, but eventually someone would have. I called today, Tuesday, to get an explanation as to why it was so high. He went OFF on me and said I was rude to complain now, when I am nice and cool when I was happy and well taken care of on Saturday when NO ONE else would come out (yet!). I said i only wanted an explanation, that I wasn't arguing or asking for a refund. He mentioned if I had told him how unhappy I was he wouldn't have charged me the fee to come out (okay - that seems like overcharging to me if you can remove it on a whim). Bill then ended the conversation with, "i am sorry we were there to help you on Saturday and that we won't be there for you in the future." I had no intention of complaining and would have put more stars, but after this morning's conversation it put a very bad taste in my mouth - that is not the customer service I want, especially if I have to pay that much for it (in retrospect, I should have stayed with my parents for 2 nights, waited for Christianson to come out on Monday, and saved almost $400). I appreciate their help and if someone is in a pinch I would recommend them, I will preface they are a bit more, but they will come out. However, by what he told me, I am not welcome to call him anymore. I appreciate the service provided, I don't appreciate being taken advantage of. I didn't realize I was at the time, until I received quotes throughout the day. read more

The system they installed has held up well in its first two years. They gave me discounts for cash and shepherded me through the paperwork for City of Austin and federal tax rebates. I would recommend their services. read more