Garnett Lewis Cleaners

Rick's is an Austin institution and has been cleaning clothes for years. They are conveniently…read morelocated and offer quick, reliable service. The staff is helpful and I feel like prices are fair.

I had to get a wool coat cleaned after a trip and I had borrowed it. Rick's did a great job for a…read moresuper fair price. The staff were helpful and the turn around was inside of a week. The service on the jacket and it look brand new. Open parking lot and easy access off Burnet make this cleaners a must for people in central austin.

ZIPS Cleaners

2.8

(36 reviews)

Only good for simple dry cleaning. Sometimes they add unexplained charges for no reason.read more

Zips is still efficient and does quality work. My items are ready when promised. They are in great…read morecondition. I'm treated respectfully at drop-off and pick-up. Due to these things, I continue to patronize this location.

Ian's Dry Cleaning & Laundry Delivery

(74 reviews)

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

Tailor Fit Cleaners

4.2

(60 reviews)

Pleasantly surprised by this place! I am weary of several others in the area but I will come back!…read morePricing is extremely reasonable and their turn around time was quick! I took in a jumpsuit that was all lace (a serious pain to hem at home) and it was done in less than a week. The stitching exceeded my expectations! Parking is tricky because there are several businesses and a gas station with just a few spots! Not an issue I would just be cautious!

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

EcoClean Green Dry Cleaner & Laundry

2.7

(48 reviews)

•$$$

I dropped off a new comforter after acquiring an unfortunate pet stain. The drop off process was…read moresimple and the lady up front was very helpful. She broke down the two services I was between and helped me decide what was best for my situation, I left happy. She told me it would be a few days to be ready which was fine. Upon picking up my order, I was definitely satisfied with the product. The faint stain and strong smell were gone. However the price was about $10 more than what I was quoted a few days prior, which is the reason for a deducted star. I wasn't going to argue over it so I just paid and left, it just was a little disappointing. Overall I'd recommend them, they offer cleaning without all the chemicals which I think is very appealing. Hopefully I won't run into another charge discrepancy, that would be the only thing keeping me from coming back a third time.

I brought blackout-lined linen drapes to EcoClean Austin for professional cleaning. The drapes…read moreoriginally cost approximately $733 and were sent in specifically for dry cleaning. After the service, the linen face fabric had shrunk significantly (approximately 5" in length and 3" in width per panel). The shrinkage was severe enough that the blackout liner now extends below and beyond the face fabric across multiple panels, making the drapes unusable as intended. After I raised the issue, I was told by the manager via voicemail that the drapes were "washed," despite them being submitted for dry cleaning. EcoClean offered only a refund of the cleaning fee and maintained that their employee followed proper procedure. I was also told that if the drapes meant so much to me, I should not have brought them in and agreed to the waiver. The representative additionally shared a personal story about shrinking their own drapes during the conversation, which felt dismissive given the extent of the damage. I understand textile cleaning carries some risk, and I expected that going in. However, this level of shrinkage on blackout-lined linen drapes--combined with the mismatch between requested dry cleaning and what was communicated afterward--is something I would want other customers with specialty window treatments to be aware of before using this service.

Tide Cleaners

2.5

(8 reviews)

Every time I go into this cleaners there is no one sitting at the front. They are always in the…read moreback and they to wait for a minute. I stand there and I wait and I wait so today when I went in, I left and I went to cleaners. I took a cover lid in there a year ago and they had it for three weeks. That was unacceptable. They really need to work on their customer service.

BEWARE: they do NOT open at 7AM even though their posted hours are 7AM. I called and a lady from…read moreanother location (Far West) said because this location is not busy, sometimes they do not open until 8AM.. that's AWFUl. At my job, just because we are not busy at certain hours, I still have to be open. DO NOT go to this location if you expect promptness.

Press Cleaners

3.8

(113 reviews)

I get my comforters washed using this service and I'm never disappointed. They're quick and timely…read more If you have a requirement, they listen. Customer service is great too! Recommend this service!

I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

EcoClean Green Dry Cleaner & Laundry

3.0

(54 reviews)

PSA BRIDES: I strongly recommend against taking your wedding dress here for cleaning…read more I dropped off my wedding dress in September 2025 and paid $350 for cleaning. I was told it would be ready for pickup in November. After following up in December, I was told they needed a few additional weeks due to extra cleaning required. As mid-January 2026 approached, I reached out again for an update and contacted them 4 separate times with no response. I eventually went to the store in person, where they told me it would be "a few more weeks." In February 2026, I finally picked up my dress -- and it had the exact same stains as when I dropped it off, plus new rust stains that were not there before. I immediately pointed this out. The cashier told me, "it's because you only paid for cleaning." I responded that the dress clearly wasn't clean and I didn't understand how it could look worse after being in their possession for nearly five months. I was then brushed off so they could help the next customer, denied a refund, and not allowed to speak with a supervisor. Terrible experience. Please learn from my mistake and avoid this business. Based on other reviews, I'm clearly not the only one who has had issues with their poor service and communication.

Have you ever had your dry cleaner steal a wedding dress? Have you ever had to sue them to get it…read moreback? That's exactly what happened to my wife and I. More than a year after this business stole, destroyed, or lost my wife's wedding dress, valued at a four-figure amount, we won the small claims case against them. Of course they have not paid, but that's okay. Interested accrues on a monthly basis. I'm here to make it easier for you to get your property money back when they inevitably steal from you as well! This business is shielded behind its real name Waterloo Cleaners, Inc, based out of Dallas. It's purposefully hard to find who owns it because they make it a habit to steal from and defraud their customers. Their business records are out of date almost everywhere - illegal by the way, but no one seems to care because Texas. But it is owned by Kevin Gary Bonfield and Mark Hess. This is all the key information you need to know to file a small claims case. You will want to find their out-of-date registered agent with the secretary of state to serve them the lawsuit. It will not work. Have the secretary of state certify your effort, and that's good enough to move forward with the lawsuit. They have some useless managers working for them who will pay lip service and yank your chain. Don't bother with them at all. It's a waste of your time. Their frontline employees know even less. If you check these reviews carefully - as well as Yelp and BBB - you'll see that these people have a long history of destroying, damaging, and stealing from their customers, especially wedding attire and expensive items. If we lived in a state that gave a crap about consumers, they would have been run out of it by now or tossed into the Gulf. Alas, we live in Texas, and they take full advantage of that, at your expense as a consumer. If you have a garment that's worth more than $10, I advise you to stay very, very, very far away from this business. If, on the other hand, you do business with them and enjoy small claims court - keep every receipt and communication you get. You will need it for the legal battle that will come later. I wonder how much they have stolen from their customers? I suppose we may never know. I just advise you not to become another one of us.

The Laundry Spot

(119 reviews)

Friendly staff! But COIN ONLY, just a heads up! :-) yelp is making me say more to fulfill the 85…read morecharacter requirement...

new owners. now charge $3 fee for a laundry card. no app. old app not working. prices increased…read more you just lost me and my circle who USED to come here to laundry large bulk itens (blankets/confortera, etc). TERRIBLE WAY TO TO BUSINESS.

Michael A Laundromat

4.9

(322 reviews)

We were traveling through Austin and needed laundry done. We've never used a laundromat before and…read morewent to this laundromat because Yelp reviews and we were very pleased. Top level service and comfortable, friendly atmosphere.

I've used them several times over the past few weeks, and the service has consistently been fast,…read morereliable, and convenient. Their same-day wash-and-fold service is a huge plus, and they even managed to get the lingering sulfur smell out of my clothes after I'd been struggling with it through several washes. Adel is also extremely personable and makes the whole experience feel welcoming. Highly recommend.

Sara Tailoring & Alterations

4.8

(116 reviews)

Sara's Alterations did not disappoint! I contacted her in…read moreJanuary for my vow renewal in March after four other alteration shops told me they couldn't work on my dress because of the pearl embellishments. Sara looked at it and immediately said she could do it. My dress was originally a pearl maxi dress, but I had a vision of adding tulle with a long train for my beach vow renewal in Hawaii. Sara brought that vision to life beautifully. I had several fittings, and she was always professional, patient, and attentive to what I wanted while also giving helpful professional advice. She made my $200 something dollar Maxi dress look like a $1,000 dress. I highly recommend Sara's Alterations -- 10/10! I'll be posting pictures once my photographer sends them.

I had such a wonderful experience here! I brought in a wedding dress I had purchased second hand,…read morewhich was too large on me, had some minor staining, and hadn't been dry cleaned since it was worn 15 years ago. Sara's kindness and professionalism immediately put me at ease, and I am so pleased with the final product! The stains are gone by some miracle and the dress looks brand new. I also brought in a bridesmaid dress, which now fits me perfectly. I truly can't recommend Sara enough!

Ian's Dry Cleaning & Laundry Delivery

(74 reviews)

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

Gassane Tailors

4.7

(221 reviews)

Very professional and quick service! You can see inside from all the photos how many trusted…read morecustomers they have acquired over the years! Had to come in to take in the sides of a long dress and the whole experience took less than 10 minutes. Price wasn't bad either. Definitely will be back for future tailoring needs!

Love this place, Gassane Tailors is a true Austin gem. It is a husband and wife team, and you can…read morefeel the care and pride they put into their work the second you walk in. Alterations are always spot on, clean, precise, and exactly how I pictured the fit. They even fixed the length on a pair of my Paige jeans perfectly, which is not easy to get just right. Turnaround time is solid, pricing is fair, and they treat you like a regular even on your first visit. I trust them with my best pieces every time, highly recommend.

The Laundry Spot

(119 reviews)

Friendly staff! But COIN ONLY, just a heads up! :-) yelp is making me say more to fulfill the 85…read morecharacter requirement...

new owners. now charge $3 fee for a laundry card. no app. old app not working. prices increased…read more you just lost me and my circle who USED to come here to laundry large bulk itens (blankets/confortera, etc). TERRIBLE WAY TO TO BUSINESS.

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Nahum P.

75

1

0

1 year ago

I've been using Garnett Lewis Cleaners for several months now, and I'm thoroughly impressed with their service. The company is now under new management, and it's clear that the team is dedicated to providing the best possible experience. Every time I've used their services, my clothes come back looking spotless, and the attention to detail is outstanding. I've also had some alterations done, and they were completed perfectly and on time. For anyone who may have experienced issues in the past, I highly encourage you to check them out again. The new team has truly raised the bar, and I'm proud to be a loyal customer! read more

Connor D.

0

1

0

1 year ago

I love Garnett Lewis! I've been coming here since I moved to Austin and they are one of the best cleaners I've ever used, from affordability to quality to service! I would highly recommend using them! read more

Edith E.

0

1

0

1 year ago

Muy buen servicio, mandé mi saco a otra Cleaners y me dejaron mucha pelusa. En Garnett Lewis Cleaners me dejaron mi saco sin pelusas, se vio muy limpio. Muy recomendable y todos muy amables. read more

Jose P.

0

1

0

1 year ago

Fue el mejor servicio que eh recivido en mucho tiempo. Ellos hicieron milagros con mi traje al ultimo minuto!! Los recomiendo a todos. read more

Garnett Lewis Cleaners - dryclean - Updated July 2026

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Ian's Dry Cleaning & Laundry Delivery

(74 reviews)

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

Parkcrest Cleaners

3.2

(30 reviews)

Walked into the cleaners on a Thursday, where two ladies were chatting away...I waited patiently…read moreand finally serviced. Gave them three dresses ( not lined) one short and two mid length. Was told to pick them up on the following Tuesday and was provided a pink slip and told that I could pick them on Tuesday morning. I did not notice that the pink slip they provided, did not have a price . I showed up on Tuesday and they were not ready and I was told to return in the afternoon. I returned in the afternoon and was told that I owed 66.00! Wow! I asked how the price was determined, she replied they are all $20 plus tax. I questioned why the price was never written on my ticket and she could not give me an answer. I also asked why the short dress was the same price as the other two. She could not give me an answer. There was nothing special about these dresses and next time, I will wash them myself or find a more affordable and customer service friendly cleaners.

Not as good as it used to be. I've had several things damaged recently. They did their best to…read morerectify the situation but it's disappointing that they aren't as careful as in the good old days.

GC Cleaners and Laundry

3.1

(50 reviews)

Had an emergency for a last minute event, Brandi was able to help me with 24h turn around…read more Professional and prompt, they know what they're doing! Been a customer for years and many more to come. Peter Larson

BEWARE!! They Ruined My $330 Wool Shirt!…read more I only had one experience here, and it was enough to make sure I never come back. I brought in a No Nationality 100% Wool Overshirt ($330) that they completely ruined. It looks like they threw it into a washer and dryer, it came back misshapen, shrunk, and unwearable. I was understanding at first, hey accidents happen right? Nordstrom still carried the shirt in another color, so I replaced it myself and simply asked the cleaners to reimburse me for the damage. I've now called multiple times over four weeks, and every time I'm told "the manager will call you back." The call never comes. To make matters worse, on one call they forgot to put me on hold, and I overheard someone in the background say, "Ohhhh, it was wool." So they knew they ruined it, but still refuse to take care of it. If you value your clothes or your time, don't risk it here. Their lack of accountability and customer service is unacceptable.

Kim's Cleaners

3.3

(21 reviews)

•$$$

If I can give 0 start, I will. I took my $2,500 Burberry coat to this place, expecting professional…read morecare, but they damaged the fabric around the buttons and broke a drawstring. When I brought up the issue, the owner refused to take responsibility, claiming the fabric was "too weak" - yet they never warned me before cleaning it. Instead of offering a solution, the owner told me to go elsewhere for cleaning and they had no interest in fixing the damage. His attitude was terrible, showing zero concern on customer. The best they offered was a refund of the cleaning fee, which does nothing to compensate for the damage to an expensive coat. A reputable dry cleaner should stand by their work, not dismiss valid concerns. If you care about your high-end or delicate garments, I would not trust this place with them. They just won't take any responsibility. Extremely disappointed in their lack of professionalism, accountability, and basic customer service.

The employees are unfriendly, especially one of them (she is the one with eye-glasses, short hair)…read more Parking is always a problem because they block it off to prevent people from parking. When you try to park, they rush outside and act rudely as if you're just trying to park there instead of being a customer. When you tell them you're a customer, they give a ridiculous response like, "How was I supposed to know?" The ironing quality is poor; shirts are not properly ironed. They can't remove stains at all. And they are very expensive. I do not recommend this place.

Capitol Cleaners & Tailors

3.8

(52 reviews)

The Capitol Cleaners team is the absolute best, they are quick, friendly, and do amazing work!…read moreHIGHLY recommend.

Initially after bringing a gown here I had an issue with a steam stain and a hook and eye missing…read more I wrote an email to the store and the owner Eddie called me right away. He was apologetic and so quick to fix the issue. When i picked the dress up for the second time it was all fixed and good as new. I feel comfortable and confident taking my items back in here due to the fantastic customer service i received!

Gassane Tailors

4.7

(221 reviews)

Very professional and quick service! You can see inside from all the photos how many trusted…read morecustomers they have acquired over the years! Had to come in to take in the sides of a long dress and the whole experience took less than 10 minutes. Price wasn't bad either. Definitely will be back for future tailoring needs!

Love this place, Gassane Tailors is a true Austin gem. It is a husband and wife team, and you can…read morefeel the care and pride they put into their work the second you walk in. Alterations are always spot on, clean, precise, and exactly how I pictured the fit. They even fixed the length on a pair of my Paige jeans perfectly, which is not easy to get just right. Turnaround time is solid, pricing is fair, and they treat you like a regular even on your first visit. I trust them with my best pieces every time, highly recommend.

Oliva's Tailor Shop

4.4

(71 reviews)

I still really love the alteration quality I always receive on my garments. Mr. Oliva is also very…read morehelpful in determining the best option for the alteration. I recently brought in a formal gown and we discussed two options--one I hadn't realized was available! Needless to say, this is a wonderful shop and I encourage you to support the business.

Perfect alterations on my pants. The wait for them was about 10 days. The cost was reasonable and…read morethey really did a nice job.

J&B Alterations and Cleaners

4.2

(26 reviews)

Glad I found this place. Not only is it convenient to my house, but the tailor charges very…read morereasonable prices and does a great job.

A friend of mine recommended this place and I took a chance with two new dresses that were a bit…read moretoo large. I thought the tailor did a wonderful job. Neither of the dresses were a simple fix. The prices are very reasonable and they were ready when I was told they would. Will return for sure.

The Laundry Spot

(119 reviews)

Friendly staff! But COIN ONLY, just a heads up! :-) yelp is making me say more to fulfill the 85…read morecharacter requirement...

new owners. now charge $3 fee for a laundry card. no app. old app not working. prices increased…read more you just lost me and my circle who USED to come here to laundry large bulk itens (blankets/confortera, etc). TERRIBLE WAY TO TO BUSINESS.

Westbank Dry Cleaning - Casis Village

3.3

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