I can't say how pleased I am with this company. Especially our technician, Ben. After experiencing extreme freezing temperatures we had a pipe burst and had an excessive amount of water spraying out like crazy. We called A LOT of other emergency plumbers and none of them had any availability for several days. It was Saturday (Christmas Eve) and a lot of the other plumbers said they didn't have any appointments for at least 3 days! I called Garrett Mechanical and was given an appointment on Christmas Day! Ben came and saved the day. He was very personable. He was extremely informative and explained everything that he was doing, and what needed to be done. He gave me tips for avoiding this happening again in the future as well. They were life savers in our time of need and I would recommend this company to anyone that needs plumbing services. read more

Their quotes are super inflated. Get a quote from a different contractor. It will be 40-50% cheaper.

I hired GARRETT MECHANICAL to come replace my hot water tank they lied saying they was going to fix it that day when they did come it wasn't fix properly it flooded my kitchen and my laundry room. Then they lied about the guy coming to fix it was in a meeting when in fact he was at a new customer they had my money so the H with me. The owner call saying he was going to take money off my bill for the inconvenience never did. Just a lying company & unprofessional read more

I paid $695 to have a drain line scoped and cleaned. I paid another $395 for line discovery because they said the line had roots and was broken at some point. I was told by the 2nd plumber who came, the one who did the "discovery", that after tracing the drain pipe from its start in the laundry room, that it went down into the concrete pad and ground and then went to the left under the house into the crawl space where it connected to the main drain pipe. His recommendation was to then bore out a hole through the back wall of the laundry room, run the new pipe on the exterior of the house and then bore another hole into the crawl space and connect it to another existing drain line for $3600. I questioned this as the first plumber they had out, that I paid to snake the line told me he went 75' through and then hit tree roots he couldn't get through. 75' seemed too far to be just under the crawl space and there are no trees under the house. Regardless, I had two other plumbers come out and give me an estimate, ones I've used before. They quickly discovered the pipe ran down into the concrete pad and then went straight out into the backyard, through the backyard, where it connected to a hub with 3 other houses. Which makes much more sense as there are trees in the back yard. One repaired a small broken section of the pipe and cleaned the whole length out and was done. He also told me he very much doubted the other guy traced the line because it goes nowhere near the crawl space. Not to mention the fact that three different people from this company collected my credit card information over the course of this whole thing because they said they needed to have it on file, and then no one ever seemed to have it on file. I sent 3 emails asking for a refund of the $395 for the line "discovery"/trace - and they ignored me - yet when they couldn't find my credit card info and wanted that money they couldn't answer me fast enough. read more

Turn around ending! I had Garrett Mechanical replace my waterline from the street to my house, and the appearance of the inside garage was nowhere near the pre-repair look of my garage. So, I asked a manager "what can be done at no cost to bring my garage back to its pre-repair appearance", and he assured me after viewing the pictures that they would rectify my garage's appearance. I sent attached pictures comparing what it previously looked like to its' current state to no avail... etc. As I previously elaborated on my dissatisfaction, the owner eventually found out about my dilemma, he immediately contacted me expressing disappointment in how my situation was handled and gave me multiple options on restoring the aesthetics of my garage, and I chose the best suited one for me, and Tommy did come through! Thank you for backing up what you say!! read more

Where do I begin?? This company has gone ABOVE AND BEYOND to help accommodate me and my daughter have running water again. Marley in office saw that I needed a plumber ASAP and jumped right on getting me taken care of. Working late night hours from home on call, she set me up on the schedule to have somebody out before lunch the next day. Today! I got to shake the hand of Mr. James Leeds as he arrived at my home. When he pulled in the driveway I was busy inside getting my daughter down for a nap. I saw him on my ring camera pulling up and immediately told him through the camera that I would be right out there for at that moment my daughter was asleep in my arms and I needed to go lay her down without the dog barking or him ringing the door bell and waking her up. He patiently waited at his truck until I could get out there. I walked Mr. Leeds to the water meter and anywhere he needed to inspect inside and outside the home so he could analyze the situation. I explained to him what the water company had determined and confirmed that it was a leak on my end but we knew it wasn't inside the house. He found the leak immediately and got right to work. Not only was he quick but his professionalism was on par! He described what work needed to be done first, wrote up the quote, I agreed to it and he got right on it! I checked on him a couple times, brought a cold drink for him to share my appreciation and hope he was staying hydrated, and he continued to walk me through the work he was doing to educate me. I may not be a plumber, but this is what most companies really miss out on! As a customer I want to hear and see exactly what work you are doing for a piece of mind and to just be over all educated. As Mr. Leeds finished up the job and got cleaned up, he called me while I was inside the house to let me know the work was completed and that my garage door was still open. I'm glad he did, because I would have forgotten all about that garage door! My overall take from this: If you need a perfect plumber, call Garrett Mechanical! Also special shout out to Tommy, the supervisor, for accommodating me and my daughter in this time of need! I am truly blessed to have had this company take such great care of me and my daughter today! 10 out 10 would definitely recommend! Thank y'all so much! read more

I would shop around before scheduling an appt. with this place. I had a shut off valve replaced on a Saturday that cost me $625 and that was with a 10% discount. I asked the tech why it was so expensive when I had the exact same job and same parts performed by another plumbing company 8 months prior that only cost me $350. He told me it was because it was Saturday. I couldn't remember the name of the other plumbing company that only charged me $350 and I would've had to pay $289 for the Garrett tech to come out so I left him do the work. So, Monday rolls around and I call the office to see if I could get a breakdown of the invoice. I asked the lady if they charge extra on a Saturday and she tells me no. I said huh, that's odd because the tech said that's why the price was so high. She was suppose to get with some sort of manager and call me back. Surprise, surprise...no call back! I gave 3 stars because the tech did a good job. However, so did the $350 tech. read more

We had to move some plumbing around in our 100 yr old home which ended up uncovering a number of issues with the existing plumbing. Tommy was wonderful from beginning to end. I think he and his team member, James, did their best to balance being both thorough and efficient (and keeping costs to a minimum). They were kind, I trust the work they did and they were fair with their pricing. read more

My sink was clogged and I tried everything to unclog it. After a rough month of bills, refrigerator, AC, and dishwasher all needed repairs or replacement, I really couldn't add another bill to the mix. The gentlemen at Garrett gave me some tips over the phone for me to try before bringing them in. They were so helpful, and I was able to unclog it. I will be calling them for the next job I have for a plumber. Great Customer service! read more

First off I want to just say that I live at the same residence that Deborah S does . She is my wife..and the review that she did is a load of sh*t.. let's start out by saying after she called garrett mechinal we were quoted one price and when the technician came out the price changed..we had a water pipe bust under our house their technician looked at the pipe then crawled back out and left . A few minutes later he came back with supplies crawled under the house and said it was fixed.. I got home from work walked in the house and heard water running.. so I go under the house another the same pipe that the technician had supposedly fixed was leaking.. so I turn the water off and tell my wife to call Tommy Garrett and let them know..while she was calling I inspected the work they had did.. and all the technician did was buy 2 shark bites @ 8.59 cents and replace 3 foot of PVC pipe and Garrett mechinical was charging us $900.00 dollars. My wife had called Tommy Garrett and told him what was going on he said he would come out and have a look. When he got here needless to say I was livid..I asked him please crawl up under the house with me and show me 900.00 dollars worth of work. We looked together and he couldn't find 900.00 worth of work..so I asked does your technician make 800.00 dollars an hour cause he was here no longer than 45 minutes all together ..he said he would take care of it..the next morning...needless to say me and my wife argued about her review she wrote before the work was even started.. The next morning no technician no Tommy Garrett not a word..all day Long that night my wife texts him and tells him that we still have the leak and asks if he had spoken to me because she was going to stay out of it that he needed to speak to me from here on out..he told her that he would call me right now.. I get a text at 11:43 at night saying Deborah said that your house still has a leak I said yes and no water.he said he would have a technician out first thing in the morning and that he would call me in the morning I told him I don't get service here let me give you my Google number to call me on that to ensure I get his call..I told him I leave for work at 7:30 am he assured me he was going to call and have a technician here in the morning . Well the next morning came and I called my boss and told them I would be late cause of plumbing problems needless to say there was no phone call from Tommy Garrett not did a technician show up.for 2 days we heard nothing so I called the person that loaned us the $900.00 and told them to put a stop payment on the $900.00 dollar check he had..I told them all they did was buy 2 shark bites for 8 dollars and 3 feet of pipe... Once they found out we were gonna put a stop payment on the check then and only then did he call me.. but by then it was to late. I didn't want them back at our house...for one trying to rip us off for another you don't continually text somebody's wife after they have told you to talk to their husband and you damn sure don't text someone's wife at 11,12,1,or 2 clock in the morning We paid them for the work they did the 2 shark bites and 3 foot of pipe we got $600.00 back out of the $900.00 in which I still believe that was to much to pay them..so if you like being ripped off... And someone texting your wife at 11,12,1,2 o'clock in the morning and lying about what they did to fix the problem this is the company to call.. Deborah S shame on you for the review you left for Garrett mechinical wonder if your review would have been the same if the money came from your pocket read more