This is an update to an 8-year-old review. My first interaction with Kennon was when I was trying to purchase my first home, and I requested an evaluation of the HVAC system in the home I was interested in. That evaluation was part of several issues that led me to run away from a money-trap property. Eventually, I found a home to purchase and have used Kennon for HVAC work since. My AC decided it was time for a stunt in the middle of the hottest week of the summer on July 3rd. Kennon was running holiday hours and staff for the weekend, not surprisingly, but they still managed to work me in and quickly replaced the capacitor. Christopher was quick and very kind. read more

I paid for AC servicing and afterward noticed a dining room chair was missing. I sent the company a photo of the chair with details. The company initially told me they'd reimburse me $500 directly, but later said I'd only get the value credited toward purchasing a new AC unit - which I felt was overpriced. They said the employee involved was no longer with the company but never compensated me as originally stated. I would not use them again. read more

Technician visited and upsell began. Minimal testing of unit and did not clean coils with coil cleaner, only water from my house. Tried to upsell on two items not needed for unit. Once great service struck down again after local owner sold out to large investment group. read more

The technician that serviced my HVAC was professional and well trained. However, in my opinion, their prices are shockingly high. They charged $662.00 to replace two home thermostats and their membership fee, which includes 2 semi-annual furnace inspections and a water heater/plumbing inspection is about $180.00. That is more than double other HVAC businesses. read more

They continually draft their monthly payments, but seem to overlook seasonal service. When r3mind3d they don't show up. You ask for a call from a manager and you are ignored. read more

I've used Kennon for years - on three separate properties. They were the only company that I would let touch my HVAC or plumbing. I'm not sure what's going on, but the service has gone WAY down. Customer service double books technicians and then lies to me telling me that I'm on the schedule for the day (when I'm not so the techs don't show). When that's not happening, I schedule a service for a specific time block and when I call to find out where the tech is, they tell me that they changed my time block WITHOUT TELLING ME, so it's day wasted, because I have other appointments and can't sit around waiting to see if they're going to show up then. I've tried to cancel my membership, and was told that someone would call me back to handle. I never received a call. This is beyond disappointing. The membership price is great, but I'd rather pay more elsewhere to have consistency and honesty. read more

These guys are great. Had them install a full HVAC system and they did it in a few hours. Also great plumbing team as they installed a new water line for my fridge. Great price on HVAC beat Costco pricing. read more

They installed a new AC/Heat system and did an excellent job. Communications was great and they arrived when scheduled. The technicians were knowledgeable and friendly. I have used this company in the past and I have always been satisfied. Good name brand equipment, good installation, good service, and very competitive price. read more

Kennon has consistently provided professional, knowledgeable, affordable service. CJ arrived on time this morning for a plumbing service. He was able to quickly tell me the source of the issue. Once we concluded, he gave me options to prevent the problem in the future. Let me also mention that this was on a holiday. The service level is top tier and I will continue to use Kennon for my HVAC and plumbing needs. read more

I have used Kennon AC for years. I call plumbing for knocking pipes. Rick Sosobee came. He added things that I didn't need. Charged $900. My pipes are still knocking. This is not acceptable. read more

e-edit and review for 10/2023 (Plumbing Review 1 star) I am not happy with their plumbing "one man" team. If there is one thing I despise from contractors, is being lied too, and their only plumber Richard Demerit is dishonest and badly planned. I have texts attached of the correspondence we had. This guy came in to check a tiny leak we were having from our pressure relief valve. We were trying to have the whole water heater system replaced, because it was outdated. We tried to get it done 2 weeks out to give time for them to get their materials ready and everyone can have time to plan. But nooooooo Mr Demerit insisted on getting it done asap (next day) When he failed to keep his word, I asked for another tech to come and fix it. Funny thing is this guy is the only plumber they have. I empathize with the CSR team because it is stressful to solve a problem and not have a clear back up plan when your only plumber isn't being wanted for a job, so I understand your frustration with me. Either way they sent out the manager ,Bill Buckner, which I'm still skeptical about, because he was an HVAC person installing my water heater. He had to come back a week later to fix the water pressure, after I called and complained about it. The guy didn't have a water meter key either FFS. He had to use the one I bought for my new home. I personally would like to know if this man was licensed to be doing plumbing work. I did not get a clear answer to this. Please email me his plumbing credentials and a copy of his license to: jchavez054239@gmail.com This plumbing team service doesn't equate anywhere near the service I got from your HVAC team. They make the rest of your team look bad. The HVAC team actually cleaned up after themselves. I had to pick up all the leftover metal filings, slag,and water spilled by your "plumbing tech" or else he would have just placed the water heater pan over it. For AC: 5 stars They have phenomenal customer service. I kid you not these guys came and diagnosed the issue with logic not assumptions. This man came in and began running test around the house then provided me with a conclusion from his finds. He gave great advice. Thank you for our new ac system we are very happy. Edit: The HVAC pros that helped me out were Zachary Henderson and Mike Scrimo. Zach and his partner worked great as a team. Very focused on his job. He did all he could to not ding my walls while moving the ac unit which was amazing. Thank you so much for cleaning up after yourself too. This means the most to me. It shows integrity and pride in your work. Mr Mike Scrimo was the initial technician that ran his test around the home and gave us advice regarding our ac. I like that he relies on logic and not assumptions. Thanks for sharing your findings with me and taking time to explain in layman terms what the issue was in the system. I appreciate you using logic from your test to come to a conclusion. Thanks Kennon team! I will recommend your ac team. read more

Kennon Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Cumming, Georgia

We recently had an issue with our air conditioning. Kennon installed a new system for our house. We had a problem with it a week or two later which was not their fault. They spent a good amount of time addressing the problem. While they were waiting for the part they made sure we were comfortable with a room a/c for our bedroom. That thing was awesome. They got us back up and running. We would recommend them definitely. Their prices were also along the same as others for the system and they made the whole process simple read more

Their plumber Richard didn't have a good attitude at my house and acted on edge with me. He was pushy about pricing. When I asked questions he started acting like I was an annoyance. Is he a master plumber? The customer service was sub par. Try another plumbing company. I don't recommend. read more

I purchased six units from this company some time ago. I used the service for several years, but something has changed. I went to schedule a service and had to renew my membership. Before I did that, I asked how soon they could come to do the service. The scheduler told me she could not give me a date until I renewed my service membership after she charged my card. The date she gave me was three months out, "three months out" for a semiannual service. Obviously misleading to get a charge on my card! I asked her to refund my card because I could not wait that long. She told me she could not do that and had to check with John Claud. John Claud was supposed to call me right away. I have been waiting for an hour. I called back and got the same person who told me John Claude was on lunch break and would call me as soon as he returned. Remember, all I want is the charge on my card to be reversed since they could not provide the service in a relatively timely manner. Be careful dealing with them. I finally reached a supervisor (Alison). She told me it may take several days for them to process a refund to American Express! I called another HVAC company I use on another property. They will do the service two days from now. Kennon may have a shortage of technicians. Why are there such differences in service dates? Something is not right. One note: The new company charges me $172 less than Kennon for the same service membership. It was frustrating, but now I feel better. read more

Friendly service, quick, arrived on time, solved the problem and AC is cooling again!

They came out very quickly and charged me a fair amount. They fixed my issue and I was very happy with the service.

Cost and service were great. Quick appointments too. The salesperson Blake was very helpful.

I was in a situation where I had to replace my HVAC unit in a houseboat and it was 93+ outside. The estimate was done quickly, but the install was delayed two days because they didn't take all the necessary measurements. I did get a newer model unit for the same price though (plus for Kennon). The install took 12 hours mainly because the installers didn't have everything they needed. I even had to loan a cart to haul the unit/equipment back/forth. So, there were many hours waiting for people to pick up items and I had to wait in the heat all day. The primary reason for a low score was I had specifically reminded them to plug my condensation pump in after the installation. When they were leaving, I asked if it was plugged in and they said yes. I then asked if they would double check. The guy went down in the hull and quickly came back up saying it was plugged in. Many days later, I needed to go into the hull and while down there saw water at the bottom (not a good thing). I climbed over the duct work, and sure enough, the pump was not plugged in. I then spent the next several hours pumping and cleaning up the water/mess all because the guy lied to me and was too lazy to really check. I called their office and was told a manager would be calling. It's been 6 days and no call. read more

Just to let you know this company will not tell you everything there is to know about any maintenace agreement until you pay and then find out when the come to your home and tell you everything is an extra charge if needed. Who needs that kind of maintenance, especially when it come to the plumbing. Actually the same thing goes with the AC like filters or any of that. After spending 31000.00 you would think you can be treated fairly with another amount paid for a plan. Make sure they tell you everything before you give them any more money! read more

Great people to deal with, super responsive and friendly. I've had nothing but positive interactions with their team.

It all started with my annual Kennon Inspection. Alex located a small leak in my evaporator coil. He provided Excellent service. Blake provided an excellent quote on a Lennox 17 Seer 3 ton heat pump system, Reme Halo purification system, 5 inch filter system, and additional ducts to condition our lower family room.Others said that I would need a $4k mini split system. He also informed us about the $2000 federal tax credit on a 16 seer or higher heat pump, money saved! Rafael and his installation crew did an outstanding job with the installation! The contract was signed on Wednesday and the installation took place 5 days later. Looking forward to the comfort and the utility bill savings! read more

Ac went out during summer. Had another company come out and fix issue. It was a temporary fix because a week later the same issue happened again. They came out for a second time and fixed again. Ac went out again. We had family coming into town and needed to get issue fixed asap. The company who did the originally couldn't come out so I called Kennon. They worked me in and resolved the issue. They replaced the same part the other company installed. Turns out their part was a better product. Haven't had any issues with Ac unit ever since. read more

I have used this company for HVAC and plumbing. Honest, timely, quality and great service. Today, Matt Stewart came out to figure out why we couldn't run the shower and washer at the same time. Matt was early and stated what the problem should be, went downstairs to fix it and the previous owners had turn the knob to almost closed. Matt could have lied and charged us $500 for the "problem", instead he showed us and told us what happen. I noticed the pressure knob started to leak once the other knob was turned open. It was a drip leak and not serious. Matt stated he could adjust it and the problem would stop, but stated the valve was going bad. Since the hot water tank is in our basement apartment, I didn't want an issue in the future. Matt gave us a price to fix and and I had the work completed the same day. Matt cleaned up after himself and ensured we understood everything he completed and why it was done that way. I appreciate the honest and explanation. Will call them in the future for all my HVAC and plumbing needs! read more

Outdated policies. When making an appt for a new HVAC they asked if a "Mister will be present at the appt." I asked for clarification and they said it was their company policy. I informed them it was insulting and discriminatory on all fronts. Why... a.) do I need a "Mister" b.) do I need a spouse c.) why is this US Army Captain/woman/person/homeowner not enough by HERSELF to make a home financial decision? Kennon are your sales practices/screening discriminatory ? or just outdated on archaic practices. UPDATE YOUR POLICIES KENNON. This is 2021!!! read more

Be careful when dealing with this company. Their quotes can and will be changed in the blink of an eye. They provided original quotes that started changing dramatically after the service was scheduled. If I had not been persistent in getting specific agreement I'm sure they would have jacked the prices up at the time of service. read more

I had bought an Ecobee wireless thermostat but the project was a little beyond my capability once I opened the box. I called Kennon on the day that I received the thermostat and it was recommended I try Kennon. I called them on an early Saturday afternoon and they returned my call within 10 minutes. Within 30 minutes they sent over the most polite, courteous, knowledgeable technician. Brandon was such a pleasure to work with and I would trust them with any project. The project only took about 35 to 40 minutes and I was most satisfied. read more

Mike can me to our home as per the schedule service and was efficient and friendly. We asked him questions and he was polite and seemed knowledgeable Thanks for coming out to our house. read more

Do not say you guys reached out. All you said was You Clint the owner opted to go for a rotobrush which is the worst and cheapest duct cleaning in the market! Shame on you don't you try and tell you tried resolving it. The best way to resolve it, is to stop providing duct cleaning and stop scamming people. Absolutely ridiculous of an answer here and in messages,SHAME ON YOU SCAMMERS! read more

Very reasonable,responsive and capable. They did no upselling and had no big company agenda other than what they are hired to do. Best ac repair experience I have had. read more

I have a contract with them which I paid for upfront incase anything happens I was assured I would get priority in service. Well last night my pvc pipe cracked coming into my hot water heater. I called them and got a confirmed appointment for this morning. The girl from Kennon called me at 8am and said she has no one available till the 11th!! I explained my situation and she said sorry and understands if if I need to call someone else. That's what paying upfront does for you with them. NOTHING.. How they got best of Forsyth or any other award is beyond me. read more

So happy I found Kennon HVAC. They were professional, courteous and did a great job. I will use them again and recommend them to anyone looking for a reliable HVAC company. Keep it up! read more

Twice I've contacted Kennon now, the first time was back in Dec for incorrectly installed smart thermostats and just yesterday (on a Saturday) for the furnace not working. Both times someone was dispatched that day. They've been courteous, on time, and got the job done without hassle. Even the office staff are pleasant. It has been an all around great experience so far! read more

Was way too difficult to even get someone to check the work. Need to train your staff better so they know how to communicate with the customer read more

I called and they came out the very next day/morning . The tech was very helpful and went beyond what I called for . I appreciate the entire team for helping me ! read more

In their usual style Kennon has pulled us through another emergency. After tepid morning showers we placed an emergency call to Kennon to ask for plumbing help. With good cheer they responded the same day. Unfortunately our old hot water heater had to be replaced. That was also achieved same day. The service tech was very knowledgeable and polite, while his work was neat and precise. Very impressive! But that's what we've come to expect after a few years with Kennon. A major plus was that the price was most respectable. read more

I was able to quickly get an appnt using their online scheduling, in fact the very next day. The service guy, Wesley, was very nice and professional. I scheduled an a/c tune-up, but I suspected that the a/c was not cooling enough. Wesley quickly found that the external Condenser unit was not even turning on, due to a faulty capacitor (Which I understand is common). He also recommend a 'Quick-Start" kit, which was supposed to help regualte the voltage coming into the unit, as well as the voltage that the compressor itself is utilizing. Although I thought their pricing was a bit steep (Which is why just the 4 stars), I quickly got my a/c running again and would use them again. (I did not opt for the 'Quick-start kit') read more

Made an appointment a month in advance. I get a call a couple days before informing me they need to reschedule another 2 weeks out. The only tech they have that does the work is going to be out on maternity leave. My question was to the girl that called was.... when I made my appointment and waited a month was your tech pregnant then? I mean it's not like it just happened . No, I don't wanna wait another two weeks for you ineffective ability to schedule jobs!!! Anyways I asked for a refund that I paid up front for the service and the manager approved that refund. UPDATED RESPONSE AFTER CONTACTED... I understand the medical leave side of the situation. What I don't understand is how you'd only have one tech that performs this service with so many customers? I know it was during the busy time of your year and I'm sure you guys are stretched thin. My problem is to have to wait a month and then get a call two days before to reschedule and wait another 2-3 weeks. Sorry but that is unacceptable in my book. It is what it is. I respectfully decline your offer as I called another company that very same day and they were able to work me in two days later. I've also set that same company up to service my employers systems since they did a great job at my home. Yes I got a refund after they had to get approval. I guess the reception thought I'd wait that long. Snooze you loose so they say. I'm just one little customer that gave you a 1 star rating, It happens. I'm just now getting around to doing it. You guys have a super fantastic weekend. read more

Very professional, punctual, excellent communication and outstanding pricing. I really like their membership and the incentives that come with it. Would highly recommend as I have found my AC/Heat service provider! read more

They did a great job cleaning one of my HVAC systems. In time and very courteous. I would definitely recommend them

The technician assigned to check and repair my system on 8/19/2023 was poor on the communication side. After about 15 minutes after checking my system, he immediately returned and advised that they found my system with a bad capacitor, replaced capacitor and added hard start kit to system, checked temp splits and pressures, unit is working properly at this time which was more than $700.00. No explanation why it failed out than this happens. With the following notes - no breakdown of line items and what I paid for parts vs labor (which is the norm, I suppose) HN13C Silver - HN13C Main Voltage Enhancement System Renovation Main Voltage Enhancement System Renovation Upgrade to performance enhancement system Basic system restoration service Renovate electrical terminations Performance and safety testing 1 year limited warranty After installing it, the technician that was with him realized he did not connect some wire correctly and had to return to fix the issue. THEN on 4/10/2023 the same technician came out and after 10 minutes, let's give him 15 minutes, he returned to inform me that the existing fan motor had frozen up and needed to be replaced with a new indoor fan motor. I asked what caused this to happen as I already knew the answer "It just happens, no rhyme or reason". Then he advised the part ranged from $600 to $2800 to replace. After about 15 more minutes he returned to inform me that to replace the fan motor it would be more than $1300.00. I advised I would get a second opinion and requested a copy of the quote. It was sent a few hours later with no breakdown of the cost for the parts and labor. I called the office to inquire about the cost and details of the line items and I still have not received a call about the cost. However, I did see where Caleb disconnected the power to the thermostat to the unit in my room and when I called to inquire what was wrong with it, I was advised they did not know and sent another technician out. At that time, I was advised that Caleb had turned the power off likely to prevent further damage however he failed to tell me this. Early this morning the office manager called and apologized and then proceeded to tell me about their additional plumbing services, I advised her that at this time, there is no need to discuss any further services with her. A neighbor referred me to a different service provider and they asked questions like, which brand would you like a carrier or a universal to replace the part and then came in at $340 under the price Kennon was saying they were charging. This was with a company that I did not receive the "15%" with through the maintenance contract. I also was advised I was overcharged for the capacitor. I can tell you that my faith in this company is very tainted and would not refer them to anyone. It is sad that you place you trust in a company to do their job and this happens. Poor service. I understand that things happen, it is not their fault, but the service expectations are high for what they are charging to receive such poor service. If I could rate a ZERO, I would definitely do that! read more