Big shout out to John for letting me borrow tools to get my clutch lever back on so I can get back…read moreon the road.

Everything from the perspective of a new rider buying my 1st bike was top notch from sales service…read moreand parts.

Cliff's is the very best! They are extremely knowledgable about KTM motorcycles. They're also…read morehonest, thorough and have very reasonable pricing. HIGHLY RECOMMENDED!!

Shysters and opportunist. I dropped off my KTM 250 because…read moreit wouldn't start. They said it was a ground wire under the fuel tank. Turns out it was just a spark plug. It's been a few years since I've ridden a 2 stroke so I forgot how fast spark plugs can foul out. So rather than offer to re-jet the carb and change the plug, they lied and took my money. Bike was brand new only had an hour or 2 on it. That pretty much sums up that business don't you think ?

Great communication, second time visiting for service and sticker…read more Supporting local businesses!

Great place - honest and ready. They will pick up and drop off your ride. Look no further…read more Friendly people.

My second time going to the shop to get an inspection sticker. In and out quickly!…read more Plus they mentioned a couple of things I should consider, no over selling. Friendly guys!

Very Knowledgeable with honest personal service - I've been taking my Golding here for service and…read moreinspections since 2006 ( Saxonville) and since they moved to Tripp street. Highly recommend. If you ride a bike near metro west boston - Carlton's shop is the best.

I have been having Billy Service all of my vehicles for almost 30 years and think he is the most…read morehonest and fair garage owner I have ever used for any automotive service. From my numerous motorcycles to my work trucks and personal vehicles as well. Where else can you go to have so many different vehicles service under one roof and with reliable work for fair rates??? Highly recommend this shop to anyone with virtually any type of vehicle. He has even helped me out during hours he was not even open. 5 Stars from me!!!

One of the worst transactions ever. Owner is very unreliable and confrontational. Had him put a new…read morerear tire on the bike and several small items and it took 4 days after making an appointment. The tire was put on mis-alligned and caused the belt to grind into the fuel tank (my tank is under the seat and next to the belt) and puncture the tank and causing major repair issue,. Luckily it happened at the gas station and not on the road or it could have slicked the tire and I could have had a more serious issue. The Owner Bill could have cared less for the safety of the bike or individual and thinks after 30,000 miles this is just a coincidence to occur within 2 weeks and 100 miles of me receiving the bike back. Feels he didn't do anything wrong and is not responsible, nor can he point to any issue around the obvious belt rubbing and we'll just have to "google it" and told me to get my friends to come down and tell me what he did wrong....... He is the person I paid to repair the bike. They charge a premium, horrible and dangerous service. Stay away from this business

Finally got Dante CVO fixed better than new. Changed out my entire clutch system , switching…read morefactory cable clutch to factory hydraulic clutch ( i don't give s shit about your opinion on hydraulic ) adding Rekluse clutch slave easy pull. Had to travel to https://www.facebook.com/share/191mKzwXPw/?mibextid=wwXIfr. These guys are on point. Traveling 4 hours each way to Rhode Island to leave my bike was not in the plans but believe me it was worth it. these guys can build engines and do technical work than no other dealer can. Richie the owner and master mechanic with Vic service supervisor top notch engineer (way over qualified to work at Harley but its his passion) were on point. If get there tell em Sean from New York sent you

Nice folks, they treat you better than family! Warm smile,…read morecare and concern about how and what you are doing. Who could ask for more from a dealership? Stop by to gear up or fix up it will be time well spent!

Hey people of Southern Mass and RI, if you are looking for anything motor sports related, you…read moreshould give Poole Motor Sports at least the chance to earn you're business. Here's my story: I was looking to purchase a new 2011 Yamaha Stryker. The 2013 models were due out in a few months so this an older version, but a few dealers still had some kicking around the shop. I also wanted to test ride it, as I was doubling the CC's from my previous bike. I live in Boston where no one in a 35 mile radius would even think about letting you take one out. So I made a few phone calls: Dealer 1: " I don't "exactly" allow test rides. First we negotiate the price of the bike and if all goes well, then I'll let you take it out for a spin before you sign." Dealer 2: "The manager is out today and no one can make that decision. Call back tomorrow or Wed" Poole Motor sports: "Sure, come down today. Just give me three hours to prep a demo" STAR 1! After a hassle free jaunt around the block, I could have just put the keys on the counter and walked away. There was no pressure, no sales pitch. In fact, I had to approach Ted and express interest in making a purchase. STAR 2! Ted and I start talking numbers. He honestly admits that he's motivated to move this older model off his lot. No BS about how its a popular model that everyone is looking for and that's why he got extras (Got that line of crap from another dealership) Also, not once does he have to take my offer to a sales manager or a back office. Why you ask? Oh yeah..Ted is the owner of Poole Motor sports. I'm dealing with the top guy. STAR 3! We can't agree on a number and I'd like to do a bit of shopping around, but at this point, Ted has earned my respect and I want to do business with him, so I promise him, I'd at least give him the chance to match any offer I get. And I walk out the door with no pressure and a hand shake. Later that day, I call him back with some of my offers and he matches the best one I got. The next day, I drive the 50 miles back to Poole Motor sports with my old bike to trade in and a bank check, just in case we can throw together a package. His guys take my old motorcycle for a quick ride and an inspection and within 15 minutes, Ted offers me top dollar for my trade. With the Yamaha trade-in incentive going on, I end up getting an extra $500 on top of that for a number that I was more than comfortable with STAR 4! During the closing process, Ted and I finalize the numbers and never once does he even mention extended warranty or pre-paid service agreements. None of that extra crap that a dealer usually tries to add on. In short, I ride off into the sunset with my brand new bike. STAR 5! The only negative thing I can say about Poole Motor sports is that it is too far from my house. Not that anyone can fix that. I can't write about his service dept or parts/accessories, but if he was closer to Boston, I would definitely give Ted and his team a chance to impress me with those as well. In short, if you are within 20 mile radius of his shop, you should consider Poole Motor Sports for any of your sporting needs. I doubt you'll be disappointed.

I didn't realize I forgot to review Poole back in April. I would've likely given them 4 or even 5…read morestars then. I only realized I never reviewed them now as I intended to revise my comments and lower their rating. So here's my story.. In early April, I discovered that Poole still had a leftover 2010 Kawasaki Ninja 250R in blue. I had just signed up for the CCRI beginner rider's course, but I bought the bike anyway; Kawasaki discontinued the beautiful color for 2011 and the price was good. My experience at Poole then on that day of purchase was great. The two men working the shop were friendly and I didn't feel shunned or looked down upon for being a novice to motorcycles. They helped me get everything set up and I was on my way. They even installed a fender delete kit for me before delivering the bike to my home. Then we fast forward. At this point, I don't see myself going to Poole for anything. They have been sporadic and lukewarm to my email questions, at one point simply replying to a question with a one-word answer, "No." Does that sounds friendly or professional to you? Not to me. Just a week or two ago, I finally got to start the bike up and practice in my neighbood with my newly-acquired permit. The bike wasn't starting properly. An email inquiry to Poole was met with them saying it might not be a warranty-covered issue and they dragged their feet at the prospect of coming to pick up my bike. Don't worry, Poole. If you even bother contacting me back with a pickup time as you stated you would days ago (but haven't), I'm going to decline. Thankfully, one of my coworkers is very handy with machines and is going to take care of it for me. Should I need anything in the future, I think I'll be going to a closer (and hopefully more enjoyable to work with) competitor.

I have trusted this shop with my auto repairs since I moved to Franklin 9 years ago. I totally…read moretrust them with my vehicle. They are always honest and straightforward and they have such a love for what they do, and it shows. I will be a customer as long as I live in this area!!

I have been a fan of Grove Street ever since I moved to the area. I was looking for a place to…read moreservice my cars and was thrilled to find one so close by. Then I experienced their service and quality. Making an appointment is ridiculously easy. There's constant communication from them when your car is being worked on. They give you everything not only in writing but in an email that you can say if so you can plan future work. They help you know what needs to be done immediately and what can be deferred to another visit. That is almost unheard of. I'm so used to getting a high pressure sales pitch every time my car goes in. That doesn't happen at Grove Street. You're given a list and almost like a to-do list you receive things that are immediate concerns, things that can be deferred and things that are acceptable and already being worked on. They have loaner cars if you need them and they even offer shuttle service to and from your house. Everything is explained in advance and their prices are incredible. It's a great value. I've not had a bad experience and I've been there at least 20 times between my two cars. I can't recommend them enough