Have seen Mark and Gary Feldman for almost 20 years, and they are like family. Mark is exceptionally knowledgeable and his bedside manner is perfect. I have been through some very traumatic life experiences with this group, and feel like they have been right by my side. This is not something you find in many medical offices these days. From emergencies (I remember calling on a Saturday and getting Dr. Feldman to call me back within 30 minutes and fixed a problem at my pharmacy right from home), And Mark has never not been engaging. May and Cynthia are extremely sweet and provide a smile with great customer service. I will be with them as long as their doors are open. read more

Dr. Feldman has been my doctor for several years now and he is absolutely wonderful. One of the few doctors out there who actually cares about the well-being of his patients. I couldn't ask for a better HIV doctor as well. I highly recommend him! read more

I never read reviews but read these when I lost all my contacts in my phone and needed to get Dr. Feldman's contact info. Quite frankly I am shocked about all the negative reviews. I have been going to Dr. Feldman for years. I needed a primary care physician, he was close to my house, perfect....I will agree years ago it was sometimes hard to get in for minor things. It was probably because he was overloaded. All that has changed, he has a wonderful physician assistant as well as a couple of NP. They are all GREAT. I have no problem going to anyone on his staff when I cannot see Dr. Feldman. Although he does (and his staff) specialize in HIV, anyone can go to him with confidence...I am a woman, HIV - and feel I get top notch care. read more

Dr. Feldman, is one of the most caring, compassionate doctors in the medical profession. I lament losing my health insurance and now being in the Healthy San Francisco Plan. I only wish I had him back as a doctor. I have a chronice health condition and he didn't blink in providing me the care I needed. General practioners that take an interest in you are a dying breed. read more

I joined Yelp in order to say that Dr. Feldman is terrific. Rosalinda, his new front desk girl is also terrific. If Cynthia is still there, it's even more of a winning team. I became a patient of his about 2 years ago and I think he, along with my ENT Daniel Hartman, has given me the most outstanding attention that I have ever received from a doctor. The office got me in immediately for an urgent bronchial issue. It may be a problem for new patients, I don't know. I do know that if I am ever referred to a professional, I make sure that EVERYONE from the front desk to the one I'm seeing knows who my primary care physician is... twice. read more

I have been a patient of Dr. Gary Feldman for at least 5 years and if it were possible to give he and his office 6 stars that would be MY rating. He is incredibly caring, thoughtful and funny as well. I just don't have enough superlatives to describe how lucky I feel to be a patient of his. And when's the last time you heard another doctor apologize to a patient for keeping you waiting 15 minutes, Well, that's the kind of physician he is, because I received an apology when I was kept waiting in a room for 15 minutes. I am gay and have been HIV+ for 30 years, but I've also referred straight friends (and their children) who have all been equally happy with the care they received. I can't imagine it being better than this. read more

After reading the reviews, being refered to Dr. Feldman by a friend. I decided to contact the office for my first visit, as I moved to SF from LA and needed a new doctor. I was not happy with the results of the first call. I explained my medical situation and that I was refered and was told sorry nothing until March. I guess all the negative reviews were right. read more

I LOVE Dr. Feldman! His office is new, pleasant, clean and tidy. He has the most polite and caring bedside manner. He never makes you feel like you came in for nothing, he always listens very carefully to your problems, he takes his time talking with and examining you instead of rushing you out the door and he always makes you feel comfortable and at ease. The receptionists are super-helpful and very sweet. One or two may seem a bit uptight, but they are just trying to get you all the help you need for your insurance payments, prescriptions, etc. Everytime I get a prescription there, they sign me up for 10 refills (so I don't have to keep going back to the doctor) and when those run out they automatically call the Walgreen's near my office and tell them to continue them. They then call me back to let me know that they have done this. Walgreen's then calls ME to tell me that my refill is ready and that I can come by at anytime to pick it up. TALK ABOUT SERVICE!!!! They always ask me if I want to give my co-pay at the desk or if I'd like a bill to be sent to my house. They never chase me for payments, even if I sometimes forget and they are running late. They always settle everything with my insurance company so I don't have to make 100 phone calls. Also, one time I had to get a small procedure done which took the doctor at least an hour to do and they charged me for a regular visit. The ground floor of the office building has this cute little shop in it with all sorts of yummy smelling creams, oils, incense as well as natural foods, vitamins, supplements, books, etc. There is no pressure to buy, you can browse around forever and it's a nice beginning or ending for your doctor's visit experience. Dr. Feldman is THE best doctor I've ever had and, even though I moved across town, I will continue to visit him for many years to come. P.S. They always have the newest magazines and an internet kiosk so I can check my e-mail if the doctor is running late. You would think this would make the doctor charge more or be less helpful, but it is quite the opposite. read more

Let me clarify that, though, Dr. Gary Feldman is an excellent MD, he is much more known and respected for his expertise in HIV treatment. I've had nothing but great experience with Dr. Feldman. As all personal or business relationships go, trust is important to me -- and I trust Dr. Feldman 100%. As a responsible and self respecting patient, I made a list of questions to ask Dr. Feldman on my first visit and got all of them answered in a timely manner. He was patient and thorough each and every time. Honestly, I don't know where all the negative reviews for him came from but I'm guessing they were from the same people who saw nothing but thorns in their roses. Sure, there may be more other HIV specialists out there in SF but for me Dr. Feldman gets five stars! read more

This is more about Mark Illeman as I've never actually met my doctor. Anyhow, I've been with Mark since I moved to San Francisco in 2006. I even followed him when he moved from THAT Place that now is MM (Nightmare). He has always been very accommodating and very professional and supportive. It's been over a year since I've seen him and way past due for a routine ck up. I emailed him recently and he promptly got back to me and the ball is rolling again. If it weren't for Labs I'd see him more often, I just hate needles. Keep up the good work! read more

Love the Feldman medical group! I've been a patient since literally the day I moved to San Francisco almost a year now! The reception are wonderful making appointments and dropping messages with the providers! Mark Illeman is my provider and he's wonderful, such a great compassionate man and really invested in his patients. Great bedside manner and tons of great experience in the bay area! Highly recommend becoming a patient to anyone that's considering a new provider! read more

Dr. Feldman is great. Helpful, patient, and kind. NP's Matt Freeman and Mark Illeman are fantastic as well.

I ABSOLUTELY THINK DR. FELDMAN IS THE GREATEST!! I am 66 years old and I receive really excellent care from Dr. F. He has addressed issues of my wellness (like not smoking) and given me tips to make my life easy with age. I was blown away the first time I called to make about an ailment, don't remember what don't get sick often, and almost fell off the chair when, after I described what was wrong, he said he would call in a prescription for me! Most docs want that office visit fee, but Dr. F. knew it wasn't necessary for me to come in and he did the right thing to save me a trip to the office. I HAVE NEVER, EVER HAD HIM NOT CALL ME BACK...EVEN IF IT'S LATE. I HAVE ALWAYS BEEN ABLE TO SEE HIM IN AN EMERGENCY, usually on a moments notice. Yes, I might have to wait for him to be able to work me in but he does so quickly. If you have trouble scheduling an appointment for an annual or first time exam, allow time and call ahead. I think it's the sign of a good doctor if he/she has a full appts. schedule. Respectfully, all you grousers, sometime no matter how efficient the office or the doctor, things fall through the cracks...get over it! The front office staff is superb, and Matt is a great new asset. Don't like Dr. F, don't go to him. It makes it much easier for those of us who know what he's worth to our health and wellbeing. Mary Matvy read more

He has moved to the 3rd floor since their database has been updated. His new number 415-202-1550 in Suite 306. And his office is located at the corner California and Webster. read more

Very nice guy. The office could be a little nicer. And he doesn't seem to want to spend too much time with me, most visits are like 3-5 minutes. Sometimes there are long delays before I can be seen. Also once he misdiagnosed something simple, when I questioned him on it 6 months later he claimed he would have never given the original diagnosis. Definitely an experienced doctor, but I've been to ones who spend more time with you. If you're looking for a quickie visit, he's the one. read more

After just one visit, I can confidently say Dr. Feldman is the best doctor I have ever had. From the moment I stepped in to his office, I knew he wasn't like the other doctors I've had in the past. His waiting room is a peaceful oasis with soothing fountains and zen plants. I arrived early because I knew I would have to fill out new patient information, and Dr. Feldman stepped out from an exam room to personally let me know someone would be with me promptly. I waited for just a few minutes before his receptionist appeared and greeted me and started the check in process. Before I was finished with the paperwork she was already ushering me down the hall to get weight and blood pressure measurements. That was very much appreciated since I was taking up work time for the appointment. The receptionist/nurse set me up in an exam room and told me the Dr. would be in shortly. There was not the requisite 20 minute wait in the exam room like I've experienced in every other doctor's office; Dr. Feldman appeared within in a few minutes and greeted me warmly. He sat down and took the time to go over my medical history as well as my family's medical history to determine any issues that might relate to me. I immediately felt welcome and comfortable with him and it was apparent he genuinely cared about my well being and not the money my insurance company was paying him. He talked in detail about the few medical issues in my family, and his in depth knowledge about every subject was highly impressive. The rest of the exam floated by and before I knew it he was shaking my hand and wishing me well. He is an excellent, caring, intelligent doctor and I'll say I look forward to visiting him again even though I try to stay out of the doctor's office as much as possible. As for the front desk complaints I've seen from other reviewers, I had no problems with the attention I received there. In comparison to Dr. Feldman's hospitality, the front desk isn't as friendly as he is, but they easily processed my insurance and checked me in and out promptly. I understand the front desk acts as the gatekeeper to see Dr. Feldman, but any small issue you might have with them is well worth working through to receive the excellent care Dr. Feldman gives. read more

Thank you Gary, Cynthia, Mark and the rest of the staff for years of comfort, support and consistency. You are all thoroughly appreciated.

I spent many years going from doctor to doctor never quite satisfied with the care I was receiving...then I found Dr. Feldman. I'm so glad to finally find a doctor that takes the term "compassionate health care" seriously. The time and attention he gives provides me with a confidence that I'd been missing in my past experiences. Thank you Dr. Feldman...I don't just consider you my doctor I also count you as a friend. read more

Wow, I too am shocked by some of the negative reviews but I can sympathize if that is their experience because I have run into that other places. I found Dr. Feldman's office when I first moved back to SF in 2011. I have never actually met Dr. Feldman because I fell in love with the NP, Sally, who, sadly, relocated to NY a few months ago. I still go to this office however, namely because of the awesome staff, especially one of the nurses, Jaylene, who couldn't have a better, kinder bedside manner. I did have one negative experience with one Dr (or NP?) about a year ago but he was subbing in for Sally that day and I wrote it off as one bad experience out of many good ones. Re: Nurse Jaylene (sp?), I will never forget following an accident that left me with stitches on my head how sweetly she went about taking them out. The ER had tried to be nice by putting almost invisible stitches in and she had the arduous task of finding and removing them from a patient that almost reverted to toddler like reactions, lol. She is the best!!! read more

I have to disgree with what other people have said about Dr. Feldman. I found it very difficult to get messages to him, and when I did manage to talk to him it was as if he had never seen me before. He hands out antibiotics without determining if you actually have a bacterial infection, a practice that can lead to creating antibiotic-resistant germs. He also gave another member of my family outdated medical information. He is friendly and personable and probably a good physician for routine care of people with obvious diagnoses. read more

Love the Feldman group, epecially matt freeman great person Friend doctor, thanks so much for all you beautiful help, cynthia thank you for all your support lol I will miss you guys, Jose Cortez read more

I can't say enough great things about Dr. Feldman and the personal, respectful, knowledgeable, and caring manner in which he and his office run. He's busy like any other GOOD physician, but also recognizes that you probably are, too. Notwithstanding his busy schedule, he doesn't rush you. He listens and asks unassuming questions to sincerely understand what's going on in a kind, nonjudgmental way. He really wants to help - imagine that! He returns your calls promptly and, overall, the staff is cordial and responsive as well. If it's urgent, he makes every attempt to see you asap. He's a gem! read more

Dr Feldman has tremendously been an amazing physician! He is non judgemental, very willing to listen and has gone beyond for clients like me. I strongly recommend him and his associates if you need someone who can address your medical issues and give clarity and great info if you need it! read more

I have been a patient of Dr. Feldman's for 5 years. He is kind. He spends time listening to me. However, I don't think he actually catches what I'm saying. I have several chronic illnesses requiring a variety of medications. He does not seem to be able to connect the dots and recommend strategies to maximize my wellness & reduce side effects. Instead, he addresses only what I happen to highlight during that appointment. Also, since adding Matt Freeman the office has become more bureaucratic. For example, when the pharmacy requests refills of routine medications he'll only authorize one month instead of the standard four. This creates more work for me, more work for the pharmacy, and more work for Dr. Feldman's office for no reason at all. Finally, the office seems very revenue-oriented these days. I don't have lots of cash to pay my huge copays. I try to combine as much into one appointment as possible. However, instead of handling things as efficiently as possible, the office tries recommending as many new visits as possible. For example, I want to see Dr. Feldman and instead they route me to Matt Freeman. Matt can't take care of the issue so then he asks me to make another appointment to see Dr. Feldman. This doubles the cost of treating one issue. Seeing Matt is frustrating on another level: He has this super-placid expression on his face but it always feels like he is condescending to me. read more

Horrible practice and front office. Kept canceling appointments the day before with no explanation. One day I called and was no longer a patient with absolutely no explanation. I travel extensively for work and was left high and dry on a critical Rx that they refused to authorize. Scary and irresponsible considering my serious medical condition. I hope no one ever has as horrible of an experience as I had with this terrible practice. read more

I haven't actually been to Dr. Feldman yet, but I already have a bone to pick with his incompetent reception staff. They messed up my appointment schedule and then, after I canceled way ahead of time, still billed me $40 for being a no-show. read more

I feel so much better that other people feel the same way I do about his practice. I especially agree with Louise Z. Dr. F is very nice but it was very difficult to get appointments, even for emergencies. The worst part was the receptionist! She was extremely rude, unpleasant and unhelpful. I have changed Dr's now because I don't want to deal with her anymore. read more

Feldman - he's probably not so bad as a doctor (even somewhat pleasant I might add) but the fact that he's chosen to take on so many patients that he's unable to actually see his patients in any normal time frame nor is he able to respond to phone calls when his patients need medical advice (without my calling back in and freaking out on his staff), compelled me to write this review. Although I've been his patient for over 5 years, I have never had a positive experience. I think the highlight of our relationship was when he agreed to see me for an emergency visit and I waited in one of his patient rooms on one of those patient beds for over 2 hours before getting up and asking for my 20 dollar copay back and walking out the door. Yes that sucked. read more

I also think that Feldman and his staff are the best there is, and the best I have been subjected to. Criticisms like "Felman doesn't know how to treat the ederly" are moronic and ilogical. Come up with something real to complain about or don't complain at all. This isn't a populatiry contest, this is a man's practice we are talking about. I think when you think about it and look around you, you'll be hard pressed to find another who measures up to the Feldman group. Aewsome doctor in every aspect. read more

I have been going to this office for almost two years. The first person I saw was a nurse practitioner whom I liked very much. Unfortunately he left the practice after a year and the office never bothered to tell me. I only found out about it when I called to schedule an appointment, well after he had left. I was next seen by a physician's assistant, another person I liked. Exactly the same thing happened again - she left the practice but no one bothered to notify me. I find this behavior to be very unprofessional and at odds with how I believe a physician's office should treat its patients. I have no choice but to find another practice that treats its patients with more respect. And I also wonder why the staff doesnt seem to stay around for very long. read more

I've been seen at this practice for the past four years. Dr. Feldman always takes the time to review test results with me and answer questions. Plus, he's a nice man. And the front desk is friendly and has its act together. That said, I'm reluctant to write this because it's against my self-interest for the practice to get crowded! read more

It's so hard to find a good GP -- so thank you Yelp!. After reading the reviews here a couple years ago, I started seeing him. I've only had simple medical issues -- sinus infection, basic checkups, and so on -- but he is easy to get an appointment with and treats me as a smart well educated patient. What more can you ask for. He has added NPs to his practice, which I also think is great -- easier to make an appointment with him now. read more

I have been a patient of Dr. Feldman's for (gasp!) 20 years. He has always taken excellent care of me. Cynthia and Holly run his office like the pros they are. You come, wait for two minutes and get your needs taken care of. It doesn't get any better than this, kids. Dr Feldman gives you kind, patient service. read more

Dr. Feldman is the best GP I have ever been to! After being diagnosed with a very serious condition, he and his staff have always made time for me and been incredibly warm and thoughtful as well. Even when my symptoms seemed a bit off, he didn't hesitate to order a battery of tests to either confirm or rule out a problem - which is exactly how he discovered my condition. Kudos to you Dr. Feldman, you restore hope in the medical profession. read more

I've been in San Francisco for over 13 years and have gone from bad doctor to worse. I thought I'd never find a doctor that would be a match for me. But then I found Dr. Feldman! Woohoo! I didn't think I'd ever describe the experience of going to the doctor as a pleasure, lol! read more

Well I have to put in my two cents since everyone seems to have an opinion. For me, Dr Feldman is the best doctor I've ever had. One of the only doctors I've had who will listen to what I have to say even though he is pressed for time. I suspect that the patient load is high for all doctors now due to the horrible state of the healthcare system in general. As for the front desk. I don't have any problems. If they are not bend over backwards friendly at all times its because they have to much work to do and don't get paid nearly enough to do it. Having been in customer service my whole life I know exaclty where they are coming from. People ( the general public) are generally pains in the ass anyway , especially when they don't feel good and many people's expectations are too high. I don't expect the Burger King employees and Muni drivers to be nice to me either because they too have thankless jobs. Imagine having to listen to whiny sick people all day while they breathe all over you while you're making crappy wages. Having said that. Again, I must say the Dr Feldman has a great bedside manner and is very knowledgeable. i won't go anywhere else. he has a nice office too. It doesn't have that low income clinic feel. read more

Just came from my first appt. and I have to say that the facility is clean, staff is warm, and the nurse practitioner was friendly as well. i have yet to meet the Dr. yet because I am a new patient but I can't wait for my next appt. read more

Providers don't get any better in their caring and attentiveness than Mark Illeman. And he listens and takes time. My insurance imposed new limitations and I don't get to see Mark anymore, and that definitely left me feeling like I'd lost a great resource and ally. He is great. read more

I've written a fair share of negative reviews for various service providers. Some would call me discriminating; others would call me a curmudgeon. It's difficult to see any doctor these days. (Try getting an appointment for your pet with a vet and the availability is even less.) Once you do get in to see Dr. Feldman, you may find a pleasant surprise. Unlike my previous MD (Dr. Marjorie Smith), Dr. Feldman listens very carefully and he answers all of my questions to my satisfaction. He exhausts me with questions - a good thing. And he allows me to participate in my healthcare decisions. I have had only one other doctor in 25 years who is as thorough. I rate him 5 stars. read more

I've been with Dr. Feldman and Nurse Cynthia since Dr. F. took over the practice way back when. I moved down to the Peninsula eight years ago and wouldn't even think of changing docs. He's amazing -- thorough, seems to think of everything, follows through, etc. read more