I have to give this business 5 stars just on the sales/buying experience alone. Now that I'm retired, I was downsizing from 5 vehicles to two, as my newest auto/truck was a 2006 model. Everything had low mileage and was well maintained. After I sold my immaculate 2004 Mercury Marauder to a very motivated buyer in Louisiana, I wanted a similar car, but more modern. The new 300S filled the bill, with more of everything. I searched the SE US, Mid Atlantic and Mid South looking for the right car - deal - financing - trade. I was trading a low mileage, well kept 2005 Mustang GT that I rarely drove anymore. I found the 300S (right color, price and equipment) I wanted at Gary Matthews, with very good numbers also offered for the trade and financing. Close to 500 miles each way from my house, with a hotel stay in each direction. Sales person and finance rep were great. New car cleanup prep wasn't the best but I had 300 properly cleaned after I arrived home. Gary Matthews sales manager offered to pay but 300 had to be cleaned up anyway after the trip home through inclement weather. 300S has been trouble free and also came with a limited lifetime powertrain warranty provided by the dealer. Coming up on its first anniversary with us - have learned much about the 300S in general and the 5.7L 'Eagle' motor in particular. The dealer has stayed in touch, a good sign. Using a local dealer for warranty work (none yet) and service (first service). Was a rough start unfortunately. Gary Matthews gets my vote! read more

Gary Mathews Motors - After a recent cleanup.... - Car Dealers Near Me - Clarksville, Tennessee

In my opinion, these guys are crooks. At least when you look at a used car purchase. My recent purchase started falling apart on the same day that I drove it off the lot. I was flat out lied to when I asked the simple question of when the car would be due for service. The answer from the salesman was in approx. 5,000 miles. The service light on the car lite up the next week and the manufacture said the vehicle had not been serviced in over one year. Now due for an extensive repair. Other issues arose the very same day and were not highlighted by the salesman. My recommendation is that you avoid doing business with these people at all costs. read more

My rating for your dealership is a 0. Instead of parking my truck by the front door, your worker parked my truck behind a fire hydrant that could not be seen in any of my mirrors. The hydrant was not even marked with a flag, and the tire barriers were so close to it that my bumper hit the hydrant before the tires could even hit the barriers. Despite violating these 3 safety concerns, the general manager and the sales manager refused to fix my bumper. They are truly evil people. read more

We recently purchased an OUTSTANDING 2024 Pathfinder from the used car side. Richard Hesser (our salesman) and Bobby Kingston (Sales manager) did an outstanding job from start to finish. Annette and I couldn't have had a more pleasurable experience from these two gentlemen. read more

Gary Mathews Motors - Car Dealers Near Me - Clarksville, Tennessee

I would give zero stars if that was an option. Went to the service appointment on 18 Dec with an electrical issue with my 2025 Ram 2500. It was determined that an electrical trailer control module needed to be ordered and we would be notified when it came in to make another appointment to have the truck repaired. We had to cancel our holiday plans due to the fact the truck would not be safe to tow our camper with the electrical issue of no operable lights. Called the service department today 2 Jan only to find out the part has been in for TEN DAYS and we were not notified. This is totally unacceptable! They gave us an appointment next Tuesday 6 Jan, so another 4 day wait. What ever happened to customer curtesy? Apparently it is not one of Gary Mathew's standard operating procedures...... read more

We bought a 2025 Dodge Durango from them and the experience was excellent. Everyone was polite and easy to work with. We worked with Will Simpson and if in the market for a Dodge or a Jeep, I would definitely look him up. read more

The dealer was super shady in a bad position and they took advantage instead of helping me. Would never recommend this place to any one.

We took our jeep here for the first service and I have to say our experience was outstanding. We were finished in 30 min and had an oil change and tire rotation performed. We will definitely be coming here for all our service needs. read more

I called the dealership about an hour before I arrived and was pleased to see the car I had called about was waiting for me right next to customer parking. It was literally 3 minutes from the time I pulled up to the time I was test driving. Seamless. While I test drove theirs, they took my trade out for a spin. When we both got back, they were ready with a very fair offer on my trade just a hair above KBB value and no haggling. My truck needed a new windshield and tailgate, but had some extras (wheels, tires, running boards, WeatherTech mats) that balanced out the damages. It was great to be taken seriously! Through no fault of the dealer, I wasn't interested in the car I test drove. It was well-cleaned, clearly had been serviced thoroughly, and an OK price (not a steal, but not a ripoff). Even WITHOUT the trade, the offer on my truck remained without losing a penny. So many dealers only buy if you trade or reduce their offer if you don't trade. That was NOT the case at Gary Mathews. After discussing things with my salesman, I had the opportunity to chat with the finance managers. They were bending over backward to help me get into a vehicle that was right for me at a price I could handle. And even though they want my truck, they were willing to let their offer hold for awhile until I find the right car to buy (even if it's not from their lot). I was a human being. Finally, Mr. Mathews himself followed up with me after we couldn't make things work that day. He just wanted to make sure my needs had been met. They've consistently communicated to ensure I have every opportunity to get into a vehicle and are clearly doing their best to get me the equity from my truck while hoping to acquaint me with a great replacement at a fair price. As you look at the 2-star reviews, remember more angry people write reviews than happy people. Take it all with a grain of salt and know this FAMILY dealership is run by family-oriented people. read more

I took my vehicle into Gary Mathew Motor, 3 TIMES! For a cracking noise when I turn the steering wheel. In June, they diagnosed my vehicle with bad calipers (I just had them replaced!) Problem still there. Took it back and now diagnosed with needing new struts. Replaced those and after a couple days the problem continued!! Now, they want to charge me 600.00 to fix it a third time!! NOW saying bad ball joint complete guesses?! I had this issue raised up the ladder to corporate and was ONLY offered a waived diagnostic fee. They feel that this is a "new" issue since it's been 90 days. Nevermind a current pandemic and no available appointments for 30 days!!! My issue has the SAME..exact...presentation!! So because their mechanics suck I have to pay to have this fixed (somewhere else!!) AGAIN!! HORRIBLE MECHANICS AND ADMINISTRATION!!! read more

If I could give Gary Matthews no stars, I would do it. I was involved in a wreck and my insurance dropped it off. It sat in the parking lot for 5 WEEKS with nothing being done to it. Just walked in this morning and was told that the manager quit and that everything is a crap storm around there. Not professional, no response. DO NOT USE!!! read more

I bought a new Chrysler 200c and have had a lot of issues with it. First I'll start by saying the process of getting the car into the shop took weeks. The work itself took even longer. The body shop had to take my bumper off to repair paint and its alignment. They had my car for over a week. Yesterday I went to get it and the bumper looked worse-- paint bubbled and the corner damaged as if someone dropped it onto the cement. The shop manager was extremely unprofessional and jumped into my car and drove off with the emergency brake engaged. He was swearing (not at me) and told me he felt the world was out to get him. He kept requesting another 24 hours but decided I needed to talk with management. In the end he got his 24 hours because management wouldn't do anything because it was not mechanical. I have yet to get my car back. An update will be provided. Update: I got the car back and it isn't in any better condition. The body shop manager was unaware of me in the waiting room and was talking crap about the lady outside complaining about scratches. I freaked out and him and he was sent home. Additionally, the dealership didn't resolve the issues and told me to contact the BBB and Chrysler to pursue any further action. The head guy did tell me he was going to contact Chrysler himself. I have a meeting with the general manager on Friday. read more

Gary Mathews Motors - Chips on new car. - Car Dealers Near Me - Clarksville, Tennessee

Good deal worked with us and we got a nice Jeep. Only 12 K miles. And good warranty on it. Also we got financing there on the spot that was very quick. I was then able to go and redo it with ALTRA and bring the rate down even more to like 3.5. Wow!! read more

Most wonderful experience! Thank you for helping a single mother out ! I highly recommend this dealership!

Took the time to set up an appointment with a salesman only to be disappointed. Came with a timeline and set price point. What I was shown was a vehicle at double the monthly payment and two hours of wasted time. They didn't attempt to find a more reasonable vehicle or contact me about used inventory that I inquired about. Needless to say I found the vehicle I was looking for, just not here. read more

Zero support after purchase- Bought a new truck, had a Mopar 5th Wheel Hitch installed prior to delivery- Hitch failed to function properly causing $7k damage on a two-month-old truck. The call center said to go to the dealer, which I did. They took the hitch out of the truck and still possess the hitch. They said I have to go through the call center for return/reimbursement (this is the start of the merry-go-round). The call center said to go through the dealer, who then restated to go through the call center. On the third go around they both said to go through insurance. I used my insurance to fix the damage, but both still contend to go through insurance who is not in the position to refund me for a defective part supposedly under warranty? No returned phone calls, hung up on during transfers, and "we'll call you back" have been the storyline over the past 8-months. If you go to the store to return a defective part, they give you your money back or exchange it for a good part- not at this dealer, here they take your part, then provide you with a run-around hoping to exhaust you and you will just go away. Shop here only if you want to be on your own! read more

The stars are awarded specifically to Dodge vehicles themselves and boss man, Elvis. Elvis was willing to work to help the customers in unique scenarios. Dodge makes beautiful products; powerful trucks and sleek cars. Now for the downside. Finance personnel are limited and often out of the office, which means purchasing could take hours to complete. Sales reps are very friendly and helpful, often promising the world... until you complete their survey. You see, in the survey (if the reps receive a 10/10) they will receive a bonus. So... much of their hospitality is purpose-driven at best. Buyer-beware! Once the ink is on the contracts, those empty promises fade away and you're on your own figuring out the confusing payment account process. My biggest advice to you ALL, be HONEST on your Chrysler surveys! read more

Sales staff blatantly lied about the pricing history of a vehicle and offered far below book value for my vehicle. I went to this dealership on 2/29/2020 to try to purchase a vehicle that I had previously driven on Dec. 21st, 2019 and was still in inventory. I had been watching the price decrease over time on CarGurus.com. When I drove the car, I was told that the price was $19,200, exactly what was advertised on CarGurus. On Feb. 12th, the price of the car reached $17,700 so I decided to take another look at it, but the 29th was the earliest that I could get there. When I got there, I told the salesperson that I was aware that the vehicle had been priced as low as $17,700. He told me that there was no way that the car had ever been priced that low and that CarGurus was a 3rd party website that could not be trusted. They offered the car to me at $19,400. While it is true that CarGurus is a 3rd party site, the dealership has a dashboard that they use to set the prices. They control all prices. To add insult to injury, the salesperson showed me an "audit sheet" that showed that they gave around $24k for that car or (according to the sheet) 105% of retail value. While it is possible that they "allowed" someone that much on a deal, there is no way that they gave full retail for a trade-in. This is just a bookkeeping trick to take advantage of the unwary. In addition, that deal took place in July of 2019, so the car is almost a whole year older and therefore worth substantially less than whatever they gave for it. (according to CarFax, about $6200 less). Then they offered me $3500 trade-in for my 2011 BMW 335d with 127k miles stating that they were "afraid of the mileage". Per NADA, that car is worth approximately $5300 after accounting for a $575 adjustment for the mileage. Edmunds and KBB both concur. There are 6 other BMW 335d's for sale at dealers currently in the southeastern region of the US. They average 120k miles and a retail price of $9243. While they can ask whatever they want to for their car and offer whatever they want to for mine, it is these deceptive pricing practices that suggest a culture of corruption. Just as I cannot force them to deal in an honest and forthright manner, they cannot stop me from sharing my experience with others. They control the price of the cars that they advertise on the website. The price of the car was $17,700 and to say that it was not is simply a dishonest business practice. To show me a doctored up document suggesting that they paid more for the vehicle than they did is dishonest, if not illegal. read more

Gary Mathews Motors - CarGurus pricing history - Car Dealers Near Me - Clarksville, Tennessee

Bought a pre owned 2017 Maxima Platinum. Great looking car. Took it back 3 times because of the bummer & senor. Said they fixed all 3 times. Now the bummer is coming off & senor is off is again. Nissan will never get a dollar from. Don't go there. JUST DON'T DO IT!! Very unhappy customer. read more

I tried to schedule a service appointment for a safety recall. The next available was 2 months out. Called a competitor in another city and will be taken care of by the end of the week. Had looked at a truck years ago and they would not give our keys back until we threatened to call the police. My baby was screaming. Drive to Springfiled or Nashville. read more

Gary Mathews dodge/jeep are very friendly up front. I took my 2014 Ram in for a airbag error. Service airbag msg showed up repeatedly I told them i had the platinum warranty they said it would be a $115 diagnostic fee. But it could be applied to the repair charges. I was told that i needed a new airbag and wiring harness at a charge of $701 it was not covered by my warranty. I told them to put it back together i didnt have the money for that. I received an email from the service manager asking about my experience. I told him I was an electronics technician in the Navy for 20 years and didnt agree with the technicians diagnosis. He did not respond to my reply. It has been over 2 weeks the error has not returned I feel sorry for the elderly that are taken advantage of at this dealership. They want a 10 on their customer survey if you dont give them one they ignore you. read more

I have owned 8 Jeeps so I understand and enjoy them. I took my Wrangler to Matthews while still on warranty and advised them of a strange sound in the gears. They said nothing was wrong but they had made a record. I returned again just before the warranty expired and was told the same. A few months later (and after warranty) I took it back and this time asked a tech to ride with me. The sound was heard without leaving the parking lot, I was told it was common and could be fixed. I got a call that the repair would be $6,000 and Jeep advised "no warranty coverage". I left and called Jeep directly. They were very accommodating and acknowledged my previous Jeep ownership. They suggested a different dealership. That dealership kept my Jeep for 2 days and completely repaired at NO COST. They said Jeep covered the cost. Matthews determined a $6,000 fix in a couple hours while another dealer reviewed for 2 days and worked with Jeep to cover all costs. Bottomline I'm done with Matthews. read more

Absolute worst service I've ever encountered on safety recalls. Get recall notice. Call and make appointment. Show up the 1st time and the airbags needed were given out the day before and not even given a courtesy call. 2nd time around, the service department didn't even have us on the schedule. Today, second recall in less than a year. Call and make an appointment. Show up and once again, service department didn't have us on the schedule AGAIN. Damnit, is this how you would treat your own 85 year old mother? Never, ever again will we purchase a Chrysler product. You should be ashamed of what your so called service department does. Unacceptable. Boo read more

Went to sell a truck to them so they gave me a number on it, which we were 2k apart no biggie. Went back to speak on a different matter while driving my 2 door jeep they offered to buy it in which I gave a price on it and I DID NOT change my price when selling to them. On the other hand they did change their price when I asked to sell the truck but there was a payoff on it; the new offer was 6k difference which brought the price $500 bucks above my payoff. read more

I don't know about their sales department but as far as their service department goes it's hogwash. We dropped off the car on Wednesday night being told it would be worked on Thursday and completed by Thursday evening, well they forgot to order a part. Five days later.......now Monday we still have not been notified that the car is done being worked on. The oil pan was cracked and a few other things in the car amounting to a few thousand dollars....all covered under the warranty I believe. The part that gets me is that they didn't even offer my mother in law a loaner car, or to drop the car off when it's done. She has had to use my car the last 4 days to go to work. Very disappointed in this businesses business ethics......not to mention we haven't even got the car yet to see if they did a good job on it or not. read more

I will never, ever come here again. I came in for service and was told over the phone the week prior the recall I have on my Jeep could be taken care of when I came in for my oil change. Wrong! I got the service desk and was told I need to make an appointment. That would have been no problem if I had not taken off work for the morning for this to be done. I was given wrong information and this costs me money. Never again. read more

We've taken our Grand Cherokee to Gary Matthews for three years. We recently moved to Raleigh, NC and had a terrible, terrible experience with a Jeep dealership here. So I contacted the Gary Matthews Service/Parts department for trusted advice. Halbert helped me with everything, and I mean everything. He went above and beyond, over a period of 48 hours, helping us to solve the problem, and without question. I continue to be impressed with Gary Matthews Service Department, and stellar customer service, even from another state! Thank you so much for being one of the most genuine, honest Service Departments I have ever been to! Pricing is up front, questions are answered directly and honestly, and services have always been completed in a professional, timely manner. I appreciate you very much! read more

Been to Gary Mathews a few times and never had an issue. Service is always quick, of course depending on what the issue is. Staff is very knowledgeable and fast paced. However, communication/miscommunication amongst staff members and customers seemed to be lacking. While I was being helped, there was a lady checking in her vehicle and asked about transportation. The staff member recommended that she go rent a vehicle when she only needed a ride home. Crazy because they have a shuttle! Other than that, yes, I would recommend Gary Mathews! read more

Single handedly, the service department alone, would keep me from being a patron of this establishment. The service technician I encountered was completely unprofessional, and not only unhelpful but seemed to be entertained by his lack of customer service. He refused to find anyone that could be of help and insisted there was no one in the entire building who could assist with my request, which I very quickly learned he was not only wrong but extremely incompetent as well. Everyone one else other than this specific service technician was very nice and accommodating. read more

I have a 2013 Dodge Avenger that would not start again after stopping at store. I had to have it towed to Gary Matthews. It took a few days to get around to looking at it. They called to say it was the battery - okay got a new battery. Guess what? that was not the problem, of course! Next day I got another to say alternator needed replacing...that fixed it. The bill was $955. I hope I never have to go to them again...I can't afford them. Then they called me the next day after repairs to ask if I wanted to sell my car to them. read more

These guys in the service department took care of an urgent need immediately. I know how busy they were and they were more than happy to help us out. read more

I came in for a recall and my first oil change after buying my car a few months ago and they were very nice they got me in and out. I like that I could make an appointment and not have to wait a long time before they started working on my car. I was told it would be about an hour and sure enough it was. read more

Fantastic customer service, helped me trade in/purchase a new Jeep on the same day. The staff were very respectful to me and my family. Could not recommend these guys more!! read more

We had a great experience at the dealership. Everyone was friendly and made sure my husband and I were taken care of every step of the way. I recommend going to Gary Matthews Motors for a new or used vehicle. They are very military friendly. read more

I purchased a 2019 wrangler from them. It had an opening safety recall on it that they assured me was complete. Turns out it wasn't and it almost caused an accident. Since I purchased this Jeep I've had it in the shop four times with less than 3000 Miles on it. When I asked the dealership about it rather than working with me they got an attitude and hung up on me. read more

If they had an option for no stars I would have used it. Don't take your vehicle to their service department. Had a belt chirp when cold on my new Ram 3500 and was told by the mechanic the truck was supposed to make that noise. One upside was the service rep was nice but still couldn't fix my problem! read more

Landen was very professional. He gave me top dollar for my trade in. He also did it in a timely manner. I don't like the run around, he never made me feel like he was wasting my time. I left there saying, thank you Landen. You now have a new customer for life. Keep up the great work. read more

Great service and very professional! Landon Matthews is knowledgeable and worked with me to find just the right fit, thank you Landon.

We took our daughter shopping for the first car she's ever bought as a grown woman. She wanted a Jeep. After hearing horrible reviews from people in the area, I didn't want to do business at Gary Mathews. However, it was the closest dealership to our home so we went by just to get an idea of what they had and what was available in my daughter's price range. My daughter makes good money, has great credit and knew exactly what she wanted. After spotting a few Jeeps which checked the boxes for her, she decided she wanted to test drive one. The salesman (Jeremy) turned out to be nice and so she wanted to proceed with a deal. Most parts of the deal went well. That is, until we met the finance manager. He was an absolute jerk. He talked down to his fellow workers, he lied and it was obvious he lied to us because he made an about face within 3 1/2 seconds of his lie. He talked down to me, acting as if I didn't have a clue how the car business worked. My wife (who never says anything bad about anybody) said, "He was an arrogant jerk." If we would not have been so far into the deal, I would have walked out and never turned back. In fact, if I thought it wouldn't have broken my daughter's heart after getting that far or if I would have been making this deal for myself, I would have walked out. I will recommend to everybody I know NOT to shop at this place. The obvious lies this fellow was telling makes me believe NOBODY could ever trust this dealership. read more

Great first impression upon meeting the sales person. However everything went down hill from there. To be fair we did show up right about closing (6pm) so that might have instilled more of the "pushiness" attitude as the interaction ensued. We ended up trading in our car for a truck with over 100,000 miles on it. I felt pressured to make a deal that night rather than wait 2 days but the sales person made a snide remark once I suggested that alluding to the fact that we are after hours and that we would be the jerks at that point. Oh and after buying a car from them it was on low fuel and the exterior needed to be cleaned. After spending $20,000 on a used car that's the least they could have done. read more