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    Advance Auto Parts

    2.7 (3 reviews)
    Open 7:00 am - 9:00 pm

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    Ask the Community - Advance Auto Parts

    Mathews Nissan - The new ride!

    Mathews Nissan

    (72 reviews)

    Have been coming here for years and have had nothing but good experiences here! From the sales…read moreteam, to bringing my vehicle in for routine service or repairs, Mathews Nissan has always been top notch! For sales David Foster is the best! Seneca B. along with all the service advisors and technicians always explain everything and get the job done right and in a timely manner! I highly recommend!

    My experience at Matthews Nissan was very disappointing. Unfortunately, it was the worst service…read moreexperience I have had there. From the beginning with my service advisor Allan,I felt that my primary concerns were not taken seriously. I clearly explained the issue during check-in, yet I had to repeat those same concerns later because they appeared to have been overlooked. Instead of focusing on the problem I originally brought the vehicle in for, I was encouraged to authorize a repair that was not my immediate priority. While I understand the repair may have been necessary, I was not financially prepared to complete it at this time and had not intended to move forward with it during this visit. Initially, the technician made it seem as though that repair(the brake light), was the reason for my concern with my vehicle. If I had not spoken up and insisted that my original concern be addressed, I would have left with the actual problem unresolved. When I did advocate for myself, I felt as though I was inconveniencing the technician, which made the interaction uncomfortable. Only after the vehicle was sent back for further inspection was the true issue identified. I would have appreciated having my original concerns taken seriously from the start instead of focusing on secondary repairs before diagnosing the problem I came in to address. Good customer service includes listening carefully to customers and addressing their primary concerns. Overall, I did not feel valued as a customer during this visit. If there were another Nissan dealership in the area, I would likely choose to take my business elsewhere. Unfortunately, Matthews Nissan is my only local option in Clarksville.

    Advance Auto Parts - autopartssupplies - Updated September 2026

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