Do not buy here, they are unprofessional and shady. I inquired about a gold certified used car I wanted and my trade in. I had 2 different salespeople texting and emailing and asking when I was coming in and surprise neither was there after I confirmed when I was coming. So I met with a third salesperson who took me for the test drive but could not negotiate prices, so a fourth person slapped the price on a piece of paper and said that was what it was going to be. They did give me a little more for my trade in. A sensor went off during the test drive, the salesman said "it's just a sensor, it will be fixed under warranty". This is my third edge and yes, sensors are faulty. I left with the car, big mistake. 2 weeks later the sensor was still going off, there is a vibration rattle and the seat ac/heat wasn't working. I made an appt with my local dealer since Gary Yeomans is an hour and a half away. They looked at the car, ordered the part for the seat but could not fix the other issues due to it being caused by collision damage. The repair bill would be $3000, I left with the car and contacted Gary Yeomans and for an appt. A week goes by and I didn't hear from them, so I called again and they gave me an appt for a week later. I took the car to them and picked up a loaner. A week later, they called and said that I caused the damage and offered to fix it for $1700. I said no, and I would report them to the better business bureau. Which I did, their response was they have proof that the car did not have damage, but will not provide proof. I opened a case with Ford customer care and a certified letter to the manager of Gary Yeomans, TJ Ayo, he responded in an email, not even the professional courtesy of a phone call. He said it was damage after the sale and they were not going to do anything, the "pre-collision sensor" going off during the test drive had nothing to do with the damage. I never heard another thing from them or Ford customer care. I cancelled all additional warranties with them and did receive a check back. I will have the car fixed at Mullinax Ford. My advice is don't buy here and if you do, take a mechanic to look over the car. read more

Poor Communication and Misrepresentation Regarding EV Tax Credit My experience with Gary Yeoman's Palm Bay Ford was disappointing, primarily because of a lack of communication and coordination between the sales and finance departments regarding the federal EV tax credit. Before purchasing my Ford F-150 Lightning, I specifically discussed the federal EV tax credit with salesperson Luis and the sales manager. I was told that I needed to complete the purchase before September 30, 2025, to qualify and that the vehicle qualified for the credit. Based on those representations, and after confirming that my income met the applicable AGI requirements, I moved forward with the purchase. Luis further advised me that the finance department would complete and submit the necessary paperwork after the sale and that the process could take up to a month. However, no paperwork was ever filed. When I later followed up, Ahmed in the finance department informed me that the vehicle's MSRP exceeded the IRS eligibility threshold and therefore the paperwork would not be submitted. This was the first time I was made aware of any MSRP issue. Throughout the sales process, I was never shown or advised of the MSRP that would determine eligibility. Instead, I was focused on the negotiated purchase price, which was below the limits that had been discussed and publicly advertised. My frustration is not necessarily that I did not qualify for the tax credit, but rather that I received conflicting information from dealership personnel. Had I been correctly informed at the outset that the vehicle did not qualify based on MSRP, I could have made a fully informed purchasing decision. I would encourage Gary Yeoman's Palm Bay Ford to improve communication between sales and finance personnel and ensure that customers receive accurate information regarding tax incentives before making significant purchasing decisions. read more

Had 8:30AM appointment is Service for charging system error msg on F150 system. They suggested I ride their shuttle home to await repair. About an hour later said it needs new alternator and they would have to oder it. Repair cost $1,500+! I said no repair. I would do myself. They said low mileage/newer vehicle, they would check with Ford to cover replacement cost. Service Mgr said part not in on Friday but replacement would be finished by 6:00PM Monday. I called Monday to get update. Told to wait 10 minutes so he could get update from "technician", (mechanic). I calked back 3 times, Service Mgr not available. Called again about 3:30PM left msg on Service Mgr voicemail I was on my way to get my pickup. Got there 4:30. My pickup hadn't been worked on. 30 minute job! 2 bolts, belt tensioner release, 1 electrical plug, 1 main electrical wire connection hex nut removal. Alternator on front of engine LOTS of room to get to it. 5 high output original new alternator available at local Autozone & Advance Auto parts stores $400-$500 new. Service Mgr said alternator already off my truck, needs new belt. He would personal deliver my pickup first thing Tuesday morning. Tuesday morning calked and said as soon as I paid invoice: almost $500, he would have pickup delivered by 9:30. It is now 11;00 and no pickup delivery! DO NOT TRUST Gary Yeoman Palm Bay Ford! They are unreliable LIARS. IF I could rate ZERO or MINUS numbers .... I will NEVER go back to Palm Bay Ford for ANY REASON. I recommend everyone avoid them. read more

I bought a certified used vehicle on my way back from vacation. My check engine light came on after 11pm at night. They had a 3-day no questions asked return policy and I asked for my car back when they towed back my car the next morning. They fixed it and said if I had any problems on my way back home to take it to another dealership. Long story short my car had to have three deductibles paid to have my check engine light turned out but nothing fixed the problem. I had to return the car back to Florida but they never offered to put me in another vehicle. My car was recalled and I was stuck in Florida nearly a year waiting for the recall part. My car part never came in and I asked them to repossess my car because I was unable to make any car payments after continuing to make car repairs for something they could never fix. Unfortunately a lemon law does not cover a used vehicle with more than demonstrator miles. read more

I recently bought a 2015 Toyota Highlander. Salesperson ,Tevin was very helpful. My only disapoinment is the tires are worn out. For the amount of money we had to put down, better tires should have been installed. I plan on followimg up directly with this issue. read more

The sales team wasted hours of my time lying about their prices and even tried to take my trade in for free back in September 2025 when I was looking for a Mustang GT. My trade in had 12-13k trade in cash value but they tried to shame me for trading in my vehicle saying they were "taking on my debt" aside from that they brought me a sales invoice to show me what we would be working with before the trade in value was applied. A little over 41k. So they took my trade in information and came back with a sales invoice that changed so minimally I thought they brought back the original. It was a difference of about $20. Essentially they worked their numbers in a way that made them get my trade in for FREE and still pay 41K after my trade was applied. I legitimately thought maybe it was a mistake or a joke even. Be cautious when shopping at this dealership the sales manager made it seem like he was doing me a favor for "taking my debt" (trade) and tried explaining how the sales process works when I'm already keen on their lies. THEY WILL TRY TO ROB YOU. BUYER BEWARE. Later that evening the same day as I was making my way back down to Broward where I live and I ended up closing a deal at Greico Ford in Delray. The Mustang GT I got was optioned with active exhaust (about $1500+ option) for close to $9k less than Palm Bay out the door with my trade. Keep in mind both dealerships are considered high volume. I only remembered to post my review now since they left me a voicemail a couple days ago asking if I was still interested in trading in my car for a Mustang GT because their used car inventory is low. I said I was going to close a deal that day in September and I was not lying. read more

1/4/2025: Update to the original review... A little back story here: The vehicle I bought was a "DEMO" vehicle; it had 866 miles put on it by an employee at the company. We bought 2 other brand new vehicles from this dealer within 2 weeks of me buying the Escape ST-Line (over $100,000 combined). About three weeks after owning the brand new Vapor Blue 2024 Ford Escape ST-Line (bought on 10/5/2024), I left work and saw that there was paint damage and cracks on the front left bumper. After doing some investigating trying to figure out when this (what I thought was a) hit and run happened, I made it to October 6th in my Snapchat history, less than 24 hours after I bought the vehicle. The paint damage to the bumper is visible with a time stamp on the video! I also discovered that if you really knew what to look for, you could vaguely see the damage in the pictures we took with the vehicle before leaving the dealership on October the 5th. The dealership received this video documentation from the first day I notified them of this on November 2nd. I reached out to the dealer on November 2nd with what I discovered to notify them that they sold me a brand new vehicle with undisclosed damage present. Who would think to look a vehicle head to toe that is being advertised as brand new?! The salesman I had also agreed with that statement. It's brand new, there hasn't been a previous owner who could have done any damage. They said they submitted a claim and they would reach out when they had more information as to what was next. Around 2.5 weeks went by and I still hadn't heard anything, so I gave another call. Three calls in two days to be exact, because every single time I asked the front desk to speak to Soto (my salesman who submitted the damage claim), he was busy and I wasn't getting my calls returned. At the start of the third call, the front desk gave me to Colton to speak to (a sales manager I believe). That was the first time he had heard of the issue...in two and a half weeks of time. I told Colton that the longer I had to think about it, I no longer wanted the vehicle because I bought brand new to avoid any type of undisclosed damage. He started to state the bumper can either be fixed by them (aka replaced, because it was cracked!!) or I could trade the vehicle in but I would not be getting what I paid for it. They would not give me my money back for selling it with undisclosed damage. (One of their employees (I was told a sales manager when I bought it) drove the vehicle for 866 miles. The vehicle got detailed at their detail department while I was filling out the paperwork for the vehicle. You're going to tell me that NOBODY noticed the damage?! Yeah, right. When this was mentioned on the phone, they quite literally had nothing to say.) I told him I would not be taking any type of depreciation because this whole situation is their fault and I would not be punished for damage that they caused while the vehicle was in their possession. This led into people playing hot potato with this issue, not returning phone calls, and one of the employees essentially calling me a liar stating that time stamps can easily be altered on photos and videos; not on Snapchat they can't (where the video came from with the damage present less than 24 hours after buying the vehicle). At one point, they told us on the phone that they've fixed damage like this before and that other customers were fine with it just being fixed. Great. I'm not other customers. I'm not going to settle for something unacceptable. They also offered me to trade the vehicle in for $22,000; I spent almost $36,000 on it less than two months prior. These people are out of their minds. After over a month of being ignored, phone calls not being returned, and employees being blatantly rude whenever we could get them to answer the phone (Colton and George), we reported Gary Yeomans Ford Palm Bay to Ford corporate. About a week and a half later, we were notified through Gary Yeomans Ford Palm Bay that they would be purchasing the vehicle back from us, but that I was not going to be getting the sales tax back from the purchase. I ended up losing around $3,500 due to this (I don't know the exact amount). We found out that the big boss TJ knew nothing about this incident. George had told us previously that he was the furthest up the chain and that there was nobody above him to speak to at the dealership, so, we were quite annoyed to discover that on top of the rudeness from this dealer, we were also being lied to. All in all, I no longer own the 2024 Ford Escape ST in Vapor Blue. As of a couple days ago, they have it listed for sale as a Ford Gold Certified Pre-Owned Vehicle (it has about 5,000 miles, WATCH OUT!). This has been quite a DISGUSTING experience. I know dealerships have a bad reputation, but I NEVER expected something to this extent. read more

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"Stuart personifies what a Service Advisor should be: professional, informative, and caring. He listened to my concerns regarding my vehicle and answered every concern before and after service was completed. In addition, he provided very important and timely advice on how to maintain my 2024 Bronco Sport. As a plus, my vehicle was washed. Customer service that was 5+. Thank you Gary Yeomans Ford for employing this great Service Advisor." read more

Service department, Chris Hartt was very disrespectful and not helpful at all completely unprofessional and I've tried to get ahold of a manager to clarify issues. Zero response and sent to a voicemail every time. Finally got David on the phone the manager and he was even worse than Chris, these guys are so unprofessional and not anyone I would recommend to deal with. Also we have previously purchased a truck from them in 2022 with cash and are treated like this is crazy. read more

Bought a car here last month. I've had it for a whole 30 days and the car is already magically having issues. The check engine sensor is on and they said it's because the spark plugs are dirty. Now they want me to pay another $800 out of pocket for something they should've checked before selling the car. I paid the car cash , it's absurd to have issues on a car you've only had for a month. I won't buy a car here ever again. (Update) went back to the dealer they still haven't fixed anything and they still want me to pay more money out of pocket when they sold me a car that has issues. The spark plugs are damaged and the engine light went on when I was driving on 95 with my 3 kids. The car started shaking and everything. This dealer doesn't care about you or selling you a car you will be safe in. A car that was supposed to be certified and covered has nothing covered after only having it for a month. I paid cash for a broken car. Reached out to corporate and they did nothing. These people are thieves and you're better off buying anywhere else. read more

We had a great experience at this dealership buying our Escape Hybrid. Standouts were our salesman (William Pagan) and our dealership experience person (Kate). Also a good shout out to JD who we closed the deal with final negotiations. My wife and I both felt that the negotiating process was fair and reasonable with both parties coming away happy that we reached a good middle ground. William helped guide us to the right trim, a balance between price and features. After closing the deal Kate took over to make sure our follow on experience went well, which included installing a hitch and vehicle detailing. She continually kept us informed and was VERY proactive. The business/financing end of things could have been better-those folks did not come close to meeting their 90 minute guarantee to close the deal and no follow up from the business office when I was requesting a refund for a certain item. All in all we would definitely return here to buy a car again. read more

Not even one star, if I could rate as negative 100000 stars, I would do it. The WORST dealership. Do not waste your time on these NOT professional people. It looks like they hire people who know NOTHING... We got a ticket from police while taking a test drive because the salesman did not have the license plate... So the customer, who is driving, is responsible for salesman's mistake. And this is not even the end, we still wanted to purchase the vehicle. We declared that we wanted to purchase the vehicle, the salesman took all the necessary information from us, confirmed the price, everything seemed to be good and after an hour salesman came back saying that the vehicle was already sold... Sooooo disappointed!!!! Stay away from that place! They will waste your time, your energy and you will leave with a ticket from police because in that dealership "work" the dumbest people!!!! read more

Thx again Matthew Caudill for your service. Matt went over and beyond of satifying my needs and wants on selling me my dream Truck. Matt was very patient and very helpful. If anyone is shopping for a new or used vehicle definitely go see Matthew Caudill at Gary Yeomans Ford in Palm Bay. He will definitely get you right! read more

Stopped in for some help with a mechanical issue. Stuart (Service) took care of my problem quickly and satisfactorily. He took care of the issue professionally and helpfully. Five stars to Palm Bay Ford and Stuart for providing excellent, kind service. Thanks!!! read more

Just had a great experience in purchasing our new truck! Erik was outstanding! Actually all of the staff from the GM to the Finance Manager provided exceptional customer service and that's hard to find in today's setting! Erik was knowledgeable, personable and accommodating! If you in the market for a new ride stop by Gary Yeomans Ford in Palm Bay and ask for Erik. You won't be disappointed!! read more

This was one of the WORST vehicle purchases I have ever made in the 30 yours of purchasing. I expressed up front and in detail, I was looking for an all-terrain vehicle so that I could traverse my acreage without getting my car stuck in SUGAR sand and a huge reservoir that must be driven through to cross to other side. NOT only did the sales agent offer up the Bronco Sport but the SALES managers (yes plural) offered the same and stated that a "lift kit" could be installed so that I could get the clearance needed on the vehicle. NOT only did they NOT deliver on the lift kit installation, but we were charged for it and were repeatedly going back and forth on bogus charges that were added to the final purchase price. AT the end, I felt jilted and felt that I DEFINITELY did NOT get the vehicle I wanted!! These guys work a con and I feel that they are very accustomed to doing so. read more

We took our brand new Ford Edge in for a simple "rattle" in the center console cup holder area. Visit #1 went smoothly. They applied tape on the backside of the console and the rattle was gone. A week later, it came back. I know interior rattles can be a pain to find/fix so I wasn't to mad. Visit #2: took the car back for the same reason. Dropped the car off at 8:00am and got a call at 5pm saying they couldn't duplicate the issue. I asked what they did and was told by the service advisor that they took the car on an extensive test drive and over multiple bumps and no rattle. Again, I wasn't to mad but after reviewing the dash cam footage, we were lied to. They NEVER drove the car except to the lift where they did an oil change. Then back to a parking spot where it sat from 11am - 5pm. Visit #3: took the car back at 10:30am. Spoke to another service advisor about the issue and told him EVERYTHING about them lying to us and that we have dash cam footage to prove it. I also told him the dash cam is still in the car so nows the time to make it right. Well, guess what... We called the dealership at 4pm after hearing nothing ALL DAY. Was told "oh yeah, we've been meaning to call you. Your car is ready and they couldn't duplicate the issue". This time, dash cam video proves it was taken on a test drive and you can also hear the "rattle" on the video. The technician was caught saying "yeah I hear it but there's nothing I can do to fix this". Then stopped to try to diagnose the tattle on a side street. He was tapping and hitting the center console and even confirmed the noise... The car was parked at 11:45am and sat there till WE called and showed up after 5pm. Bottom line is, Palm Bay Ford service department lied continuously and never made an effort to make things right. I'm beyond disappointed in the lack of service and lack of professionalism. read more

Gary Yeomans Palm Bay Ford - Car Dealers Near Me - Palm Bay, Florida

I had a bad experience looking for a new car at Gary Yeomans Ford Palm Bay. I spoke to Matthew over the phone over a 2023 Ford Maverick listed at $31,465. I inquired and asked if the price was accurate, which they confirmed and gave a final price of $35,333 after fees. After arriving at the dealership, John Nikki and a bald-headed sales manager (who did not introduce himself) marked up the price by $3,000 and the new listed price became $34,465 (before any fees). When I showed some concern, the bald-headed manager became rude and dismissive. He made it seem as though a $3,000 markup was negligible and belittled me for not wanting to pay it and for not being aware of the "market." They left no room to negotiate or even provide other options and I left shortly afterwards. Take your business elsewhere. You can find more welcoming dealerships elsewhere that don't charge unfair markups and hidden fees. These people are rude and greedy. read more

Great service department. That's it. Ask for ford flex financing. Otherwise if you don't qualify for that good luck

Absolutely the best experience I've had with a Ford dealership so far. Being a female in this type of situation at the moment was about the hardest trial I've been against for a while. To no knowledge of anything being wrong with my car on a very hot afternoon, all of a sudden my car was shaking out of my reach and in the middle of 5 o'clock traffic it didn't want to go any further. I pulled over and took a breather after getting out of hectic traffic ( very dangerous intersection) New Heaven and US 1) standing along with a lot of homeless peeps and strangers? no one to stop and ask for help and tow trucks that would take 1 hour and a half to get to me I decided to try to make it to my favorite mechanic shop! Thank God my Ford Escape made it "barely "He told me after diagnosis my transmission was shot. He encouraged for me to take it to where I purchased my car (Good ol Kelly Ford!!) welp this was on a Wednesday. My mechanic had diagnosed it by Friday wich was no problem.. every one is backed up. Background of this car .. at 54 thousand miles Kelly Ford had to put a brand new motor in it in the past. I went back shortly after that and had a horrific experience with there fabulous staff about the fuel sensor quoting me over 1,000 dollars wich I right away called my mechanic and he did the work for less than half of the dealers quote. When they quoted me a shocked sticker price about it ? I declined to the service advisor and told him I would take to my mechanic. He then called several times harassing me , I told him to stop calling me and he continued. I blocked him. Even when I picked up car to transfer and spoke to manager? They were more than happy to see me go! Very happy! Back to my experience now with my transmission... I literally called Mr Collins Kelly Ford) on his personal cell phone wich in google he asks his customers to call him with any problems? And he was quick to address he only had 2 transmission mechanics, no loaners,and pretty much no time to work with me even a two week out for a diagnostic?Even questioning me the entire time how was I so sure it was my transmission? How was I expecting for them ? Or dare ask anything at all from them ? (Pretty much his attitude) much less listen to any of my concerns ...and I was so insulted by his words and misdemeanor uhm , Rudest person ever! I went with that ....and called Palm Bay Ford ..and it was a blessing sent from God all mighty!! Jason rite away suggested to bring the car in and the rest is history... my car was under extended warranty , he had no doubt at any point and time within our conversation he had it all figured out by the time I got there! At least he was very heart felt with my situation. My car was fixed in 2 days!! I have nothing but thank fullness and lots of admiration on the entire staff in Palm Bay Ford!!! I'll be taking my car there for ever. Please be aware of the treatment you receive after you buy a car at Kelly Ford. The salesman only like you when they get there money, then you are at the mercy of negligence and poor service at Kelly Ford. read more

Purchased a 2020 Ecosport 4 Dr TTM from Yeomans on 26 May 2020. Also purchased a maintenance plan for $1910 plus tax and a service contract for $1470 plus tax. Unfortunately, on 21 Sept 2020, we totaled the car. We have been trying to get a refund on both the maintenance and service plan. We took all the required paperwork to the dealer on 21 Oct 2020 and completed a Plam Bay Ford cancellation Form. The individual that did the paperwork stated that we'd have to wait 60 days before receiving the refund. 21 Dec was the end of the 60 days. Last week I called the dealership and was connected to someone that the receptionist said would help. Voice mail. I left a detailed message that included name and phone number. No return call. I called again two days ago. No one answers phone, voice mail. Left another message. No return call. Called again yesterday. Explained my situation again to the receptionist. She said she would find someone to help me. She returned and said the person that could help was in a meeting but she, or someone would call be back that afternoon. As I write this review, I still haven't heard anything from anyone at Gary Yeomans Ford Plam Bay. Terrible way of doing business. I guess we'll just have to try and find some other means of getting their attention. While one person's issue shouldn't necessarily reflect negatively on the dealership, it should be a cause of concern for any future customers. They could be in the same position at any time. read more

I went to Gary Yeomans last night for my sons first purchase and hands down these people are all awesome. They treat you like family, they meet your needs match the perfect fit, price and car for you. No pressure at all they push hard to help you not leave without a nice ride. So thank you Thomas for helping my son with his Hyundai Tuscon, thank you Hunter for referring Thomas to us and many thanks to the team that made it possible for my sons purchase. Highly recommend you to come to this Ford dealer for your purchase you won't regret it. read more

Gary Yeomans Palm Bay Ford - Car Dealers Near Me - Palm Bay, Florida

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Egor was a wonderful salesman. Showed me what was available and was very courteous and pleasant. Nickolai in Finance was great to work with too. read more

I made an appointment last Friday to drop my Transit off on Monday. They determined that it needed a fuel injector. This is a van that has been in their shop a dozen time over the last year and a half. Today is Thursday and they do not know when they will have it repaired. I was told on Wednesday by Chris that it would be ready Thursday afternoon. This is a commercial vehicle that works a full schedule on Friday, Saturday & Sunday. I have commitments for Friday that I will not be able to complete. Look for the one star reviews on my company because of this. I have bought a number of Fords at Gary Yeomans Palm Bay Ford. I will not buy anymore vehicles from them. The service department at Gary Yeomans has just been terrible. I will not be bringing any of my vehicle to Gary Yeomans Palm Bay Ford for service. This will be the last time. read more

Do not buy a car from this location. They are frauds. They put my mother in law in a car with electrical problems. When we brought the car back, they traded it in for a brand new car. 3 weeks go by and they call her saying she had to bring the new car back because her old one was fixed. We never signed an agreement for a loaner car. We have finance papers. Not a rental car agreement. Then they tried to drop the old car off with no tag, insurance or registration to my mother in law's house but we caught it and sent it back. We are acquiring an attorney and starting a lawsuit. If there is anyone out there who has been messed up by this dealership let me know because I'm all for a larger lawsuit to take these people down. read more

Gary Yeomans Palm Bay Ford - Car Dealers Near Me - Palm Bay, Florida

I would definitely buy another vehicle from them in a near future, specially from Samuel (our salesman). Very well spoken people and the energy when buying a car is amazing. read more

Erik was the salesman. Got along with him over the phone well. Things were great. He was off one day, yet the next 2 days after he returned to work, he never answered one text or phone call and I had tried a few times. His lack of communication was the reason I am buying elsewhere. Mullinax Ford had a much, much better price and NO DEALER FEES. I will be getting my new truck at Mullinax Ford instead of Gary Yeomans Palm Bay Ford. One more thing management. Please don't send me a standard reply asking me to call you. If you need to talk, Erik has my number. Get it from him ! read more

Tom Cox is 10 star!! We really enjoyed his professional manner, his caring attitude and his humor on our ride along. Thank you! And a shout out to Colton. Great dealership!! read more

I worked with a sales man named Luis and he was absolutely incredible. Honestly, he is the only reason the deal got done. He went above and beyond for me and communicated with me the whole time. One of the best experiences I've had buying a car. read more

2 months ago we purchased our second car from Palm Bay Ford. It was the 5th purchase in 5 years in my immediate family from here. I'm going to help you out here... ask for Paul Mikhail for a salesperson. Trust me. I don't know him personally. I had never met him before that day. But you bet that was the nicest and most genuine salesperson I have ever met. The service from him was outstanding and the follow up has been great. It's a car dealership so of course you play those back and forth games but we drove away that day pretty much getting exactly what we had wanted with our brand new 2018 Escape. We have regularly had our cars serviced here. In fact, I'd rather drive 3 hours to come here for service than the one close to me. At one point we needed new tires on our previous car and this place beat the prices of everywhere else I called and I felt like I could trust this place over the chain tire places. read more

Gary Yeomans Palm Bay Ford - Car Dealers Near Me - Palm Bay, Florida

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My wife and I purchased a 2017 Subaru Forester from Gary Youmans Ford in Palm Bay. "Tall Tom"was the salesman, George the Sales Manager. A few days after the purchased we made a visit as we had noticed a few cosmetic issues. Both Tom and George addressed our concerns and examined the vehicle and took pictures for their service team. they scheduled an appointment a few weeks later to bring the vehicle in for repair. The vehicle was repaired with new parts. We were also informed that the Used Car Inspection fee provided an unlimited mileage power train warrant. Somehow I hadn't remembered that. We are very satisfied customers!! Based on experience we will be back to the Palm Bay Gary Youmans dealership. Jimmy & Caren read more

100/100 DO NOT GO here for any kind of business. This car dealership wants to make maximum profits on your trade in and leave you buried on your new car loan. read more

take advantage of the elderly especially widowed females. They do not want to fix issues presented to them and are rude. They made my elderly feel like the problem with the vehicle was due to to her and do not listen to her problem. They don't fix the vehicle which has left her stranded for hours waiting for help. Not only that, they keep the vehicle with no loaner and "can't replicate the problem," missing doctor appointments. Do not buy a vehicle from here and especially do not get it serviced. read more

The only reasons I give one star is because you can't give negative stars and there is one person there, Colton, who is a gentleman and did the best he could to make this situation resolve to the good of all. But his efforts, which were above and beyond, to fix a terrible situation my husband and I had with Gary Yeoman's Ford, Palm Bay were thwarted by the decision makers who just don't care about anything but making the sale. Monday 7/17/23 we went to Gary Yeoman's Ford and spoke with a salesperson telling them we don't know if they deal with used vehicles in our price range and if they don't could they perhaps recommend where we should try. They had a car that worked, at the highest end of our budget of course, sold it to us, I had to go to the bank and get a cashiers check so they didn't lose the processing fee of running it on my debit card (yet they have no problem stalling on returning the funds), we purchased the extended warranty and the first payment was already deducted from our account that day. 7/18/23 Robert, a sames manager, called me and said he was sorry but the car didn't pass inspection and they couldn't sell it to us. I asked if they had anything else and he said he'd check. I agreed to a day then we'd ask for our funds back. I tried to call him again to add information but he hasn't set up his voicemail, he never returned my call. When I called the next day I was told both Robert and my salesperson were off, I was transferred to Cindy to resolve the issue of the warranty payment since we weren't getting the vehicle. Got her voice mail, she never returned my call (neither her or Robert ever did return the call). A call to accounting indicated they had to make sure the check I gave them had been deposited and cleared ( it was a cashiers check and if it wasn't deposited yet they should have just returned it to me). They liked to twist my words, or make up their version of facts, we didn't "change our mind" they sold us a car that they legally couldn't sell because it didn't pass inspection. Colton stepped in and did what he could but couldn't come up with another vehicle that worked for us. When he told me I'd get my money back and the amount of time I was upset. I had to get a bank check for them but they couldn't get a check to me because they needed two signatures and other excuses. Having been a finance person I know full well if you want to clear up an unfortunate situation so as to not make matters worse you can get a check whenever needed or wire the funds, that would have created good will and halt the situation getting worse. The GM there, Brent, told me that I could cash the check today at their bank-the bank said he should know better because of the amount. The bank was quite sure Brent should have known that information. So the car we found to replace the one they sold us, then took back, we may lose out on because they wouldn't do anything to expedite the refund. Banks hold checks over a certain amount and the accounting department knew this too. So I would give them a minus 50 stars if able. We are senior citizens, my husband's a disabled Vietnam Veteran, they must have gotten a big kick out of how they could just use our funds and make me chase all over the place trying to get a resolution so we could buy another vehicle. (check out Pags 3's post - they like making fun of people) and because they are a big company they don't give one hoot about our needs to have a vehicle. I have the contracts, they gave me a registration, I had the car added to my insurance but to them it's just business-it's not, it's BAD business. I wasn't asking for anything I don't know for a fact they could do, they just didn't want to because they would have to go out of their way. I will be sending in a complaint to the Florida Department of Consumer Affairs, and the Florida government agency that deals with how businesses treat senior citizens. If you deal with them, and have issues, don't tell Brent that you'll contact the Attorney General's office because he said "as soon as you mention attorney I don't have to talk to you" and hung up. They never should have sold us that vehicle if it hadn't been inspected as yet, the proper and ethical thing to do would have been to ask for a deposit and the balance upon the vehicle passing inspection. Reading Pags 3's review about how the salespeople made fun of the wife making the decision is exactly what I think they did about me after I would call. I pray to God they never have a family member treated the way they treated us. read more

So I bought this truck from Gary Yeomans Ford Palm Bay on February 14 2024 . The truck was suppose to be ready next day but had to wait until the 19th of Feb to pick it up when it was supposedly ready. When we pick up the truck it still had several issues, was told they were waiting on parts should be fine to drive locally. After a month after of having truck I was promised a loaner super duty truck until all the issues were fixed with truck. I had a big haul out of town that I needed a Dually for they said it should be fine for that and to bring it right back. Truck did okay on way up but on way back truck went from a shake to death wobble at 65 mph. The truck has been back at ford since 3-19-2024 to 4-18-2024 and then again since 4-23-24 to currently still there! We have thousands in lost work as we can not pull campers or any enclosed goosenecks with this truck down! We have ask for our money back or for them to take it back and we would have bought a brand new truck they had at asking price to just move on. We were told the dealer can't lose money but they expect us to continue to lose money! Now I'm told they want the loaner back and the truck is still not fixed! They promised this would be fix when we bought it and then promised we have a loaner super duty until it was fixed now they trying to screw us even more ! This is how they said they making it right after selling the truck we ordered to someone else in January! Don't buy here! They will promise you everything and expect you to take the loss! Lifetime warranty and purchased service plan and bumper to warranty only to still have a broken truck that we can't use to provide for our family! read more

Sold us a 2020 Explorer with a "branded title." Flipped through the Carfax so fast stating that "it's in good condition, you can see that" then said "sign here." BAD business read more

at first they were great. I was turned down saying I needed more money etc which I understood. so I spoke to my salesman, who was great and I still appreciate, and told him I only have a certain amount. he told me to come in. I asked was he sure because I don't want to be let down or upset. he promised me I would be okay. I went got in a car. y'all I swear two weeks later I got a call saying come in to speak to finance. I went yesterday (5/21/24) and was told I wasn't approved by the bank for that car but coukd get into something else. I rejected because I did not want what they were trying to give (2017 traverse when I first left in a 3019 explorer) even tho the mileage is why the bank did not approve I said ok they continued to show me two cars that I stated I did not want and/or need and I asked for my money back. yes i understand it's a finance but why even let me drive off. I'm extremely hurt and disappointed. they also did the same to my aunt. if you're still going to go please make sure you have the ok all across the board! ps my aunt and I got our car a week apart and took a week apart lol not funny but read more

Good things come to those who wait ! I went in in November to buy a used truck spoke with Matt and Tom my sales men traded in my F 350 super duty because of the price of diesel fuel I have bought four other trucks in the past from palm bay ford so bought a 2018 F150 limited edition truck with 44,000 miles on it very clean. bought the extended warranty then realized the extended warranty wasn't worth it they had the three day love it or leave it policy so I left it. my sales men said for a few dollars more a month I can put you in a brand new truck well it was a little rocky in the beginning because I really didn't want an XL or an XLT after driving the limited edition for a few days . A friend of mine from an other ford dealership called me about a brand new F150 Platinum edition truck in there new color "Antimatter blue" coming in on Dec 27th I gave them the vin # they said no problem we will be able to get you in it great !!!!! I waited and waited the truck came in on Jan 27th 2023 gorgeous truck loved it then ford motor company denied the loan after I drove it. told me it was to much truck for me . I was furious after I was promised this truck spoke to Tom Smith my sales men then Jorge Lopez. who spoke to the head manager TJ Ayo who really made this happen with his finance manager Nikolai Alfred believe me I probably wasn't the easiest guy to work with after that run around but all the gentle men I mentioned above went above and beyond even gave me some really nice upgrades on my truck for my aggravation all in all I am super happy with my truck and the deal these fellas gave me thanks again TJ , Tom , Jorge and Nick I will be back to do more business with you guys at Gary Yeomens Ford sincerely Tony Bastone read more

I was trying to get a hild of their service department left a voice mail with a service advisor also had their chat service was said they were going to have the service department call me and 2 days no call no response. read more

Service department has no "service". Vehicle suppose to be done yesterday and can not get any answers. Leave messages or phone just rings with no returned calls. Suppose to be done today at noon and again no answer for the last 20 minutes. Talked to main receptionist and she can't get in touch with anyone in service. A simple two second call or answering phone would solve problems Was lookimg for trade on my F150. Will be going to Melbourne now. Update: not fixed. Was waiting on call from extended insurance company. Took me 30 seconds to find out by calling. This will also cost me another $100 deductible. 2 days to fix electric window when parts were ordered and appointment made. read more