After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.

they sold a car which broke in less than 1000 miles. IT had less than 2k miles to start with and…read morethey told its a great car

Great Cust service. Went in with bent rim, left with a y Toyota hybrid van and love it! Go see…read moreDevin.

Please, please don't bring your business here. For your own sake. They markup cars ridiculously…read more(200% of the car's value) and get you stuck in a loop paying for a junker. I genuinely think these people are predatory with all the crap they get you to sign to highly discourage you from taking legal action. They will harass too. They know people who have to resort to these "BHPH" dealerships usually don't have the means for their outrageous demands on payments, and they don't mind stepping on you! Thanks

Interstate Auto just hooked me up with an awesome deal on this 07 Nissan Murano. Everyone here is…read moreabsolutely great, friendly, and respectful. It's a very chill and layed back environment. I highly recommend anyone wanting to purchase a vehicle to come here for fast, friendly, and efficient service. Thanks so much guys!!!

An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

Received a recall for a defective emergency brake harness plus need a 7500 mile service on a new…read moreChevy Blazer EV RS Made an appointment, which was cancelled after the dealership said they did not have the parts required for the recall... Didn't they know that when an appointment was initially confirmed the first time? ‍ Made a new appointment! Upon arriving ON-Time my Blazer EV RS vehicle sat in the service lobby for an hour before being serviced.... I mean, why bother agreeing to an appointment when it is not going be honored by the dealership? It took approximately an hour for the vehicle to be serviced, which again, involved a recall on the emergency brake harness and tire rotation. I hand washed my blazer the next day, and discovered that the tires had not been rotated. WTF ‍ what a waste of my time.. With a lot of searching, I finally found my service rep's email and sent him a question regarding the procedure for rotating tires. acabrera@jackburford.com No response - was not surprised. And then contacted the general manager via email; jcornelison@jackburford.com No response Now I have zero confidence that the emergency brake harness recall work was actually done. So much for my safety! I will never bring my vehicle to this dealership nor recommend it to anybody and will be posting these comments on other related consumer sites.

Can't schedule and keep appointments for service. I booked an appointment to have my car serviced…read moreweeks in advance, received a text 3 days before asking me to change my time due to double bookings. I changed it to another day/time and then received another text saying that time had already been taken and asking me to change again. All I can say is wow, would I really let you work on my car if you can't even do something as simple as make and keep an appointment. Never had this problem with Dan Cummins in Paris, just take my business back there, sucks to drive from Richmond to Paris but at least they can make appointment's.

If I could give zero stars, I would. This has been the worst dealership experience I've ever had. I…read morepurchased a Jeep from them on 8/13/2025, paid in full, and as of 10/28/2025, I still do not have the title. They sold me a vehicle and accepted full payment before they even had the title in their possession. Throughout this entire process, they have been extremely difficult to work with. Do yourself a favor and purchase from another dealership.

I scheduled my Hi-top pro master camper van for service at Mann today and it was an amazing…read moreexperience. Scheduling was easy and precise. I arrived early and they took me right away. The price was fair and better than other local dealerships. I interacted with several representatives in the service department, who all communicated extremely well, kept me updated, were professional, articulate and generally cared for the welfare of its customers. I was pleasantly impressed and enjoyed hanging out there today. I look forward to my next service appointment and my compliments to the superlative staff at Mann. I'm taking all of my business here. Thanks guys!