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    Master Cars

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    6 years ago

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    Tri-City Motors

    Tri-City Motors

    1.0
    (3 reviews)

    I'm sorry it had came to this...BUT...I purchased TWO cars from John Clark with CASH within ONE…read moreWEEK. Gave me a great deal for $17k for both. Beautiful vehicles (13' Kia Optima was first, then 16' Ford Edge...both very clean with reasonable miles). VERY surprised that he held the Edge on a "handshake". Should have known at that moment somethi g was going on!! I understand what "no warranty" means, I understand they are used cars, I even understand people trade in their vehicles for various reasons, however, within ONE WEEK of having the Edge...had to replace the battery (not a big deal, it's normal maintenance), BUT when the vibration started from the rear, only from a stopped position, I called him, we couldn't figure out why or where it was coming from. I called John (he has a mechanic on location), explained what was going on, he says confusingly, "oh I don't know". I asked if I could PAY his mechanic to look at it to give me an idea of where to start for repairs. He says, "I have a customer in front of me, I will call you back". Waited and waited...ALL day for the phone call. Nothing! I tried to call him back, of course there was no answer. WTF? It has cost me $1550 to replace the Viscous Coupler, something my mechanic said someone could have seen/noticed if they did a proper "used cars inspection", which I'm sure he did but probably didnt want to sink the money into it. Could have eventually caused problems with my Teansmission if I kept driving it. Bulls**t!! He got his money...cash money, he no longer gave a f**k!! YES, I should have taken the car to get an inspection, lessoned learned on SO many levels. Thankfully my son's car is doing great, hope it stays that way!! I even sent someone his way for another vehicle, another Optima...no Sir, I told her not to even waste her time, not worth it!! AGAIN...I offered to PAY his mechanic for guidance!! BUYER BEWARE and, do your due diligence when buying a used cars, no matter where you purchase it from!! I didn't want to give them one star but Yelp made me do choose. ZERO, ZERO, ZERO stars!!

    I hate that it has came to this. I met John Sr when he called my business wanting a new floor in…read morehis basement. I have since bought 3 trucks off him, bought my daughter's mother a car from him, referred numerous people and my last purchase was a 2019 Dodge Challenger. We have had problems with every vehicle, but the trucks are work trucks so wasn't a big deal. The 2013 truck that we bought last year, it won't pass emissions, will have to take it in shop. The Dodge Challenger this morning just paid $7300 from dealership due to the vehicle was wrecked and John Jr never mentioned such. He said he would help resolve the issue, but ignore calls and texts. But it maybe explains why he wouldn't let me drive it before he pushed the loan and said he was trying to make the car perfect. I would not recommend Tri Ctity Motors to any one again. He might says he's helping, but you will end up getting screwed by the vehicle. The Acadia that i bought my daughter's mother has the same issue.

    Weber Ford

    Weber Ford

    2.8
    (18 reviews)

    Wanted to post an update to let people know the head of Customer Service called me, and we spoke…read more I was not thrilled with his outlook on service for older Ford branded cars ... nor his attitude but we did work it out toward the end of the call. I did take my car there and they did a great job on it. They still are NOT giving any consideration to letting their customer know how long they will need the car... you are just supposed to guess... They know what needs to be done and their workload... but giving you a time frame and hinting at how long you might need to use Enterprise is just an afterthought to them or they just do not care... oh we will call you at the end of the day... well that is too late to get a rental.... from my first experience of being without a car for 3 days... with NO WARNING... I reserve a rental with Enterprise automatically.... I have never had car service like that before Weber. Their question is always "Do you need this back by the end of the day?" Uh, well, OF COURSE, then you call, and it is not ready until tomorrow or the next day.... Just look people in the EYE and tell them when to expect the vehicle SO THEY CAN PLAN! The mechanics deserve knowledgeable and empathetic assistants because the mechanics are great. I base future buys on current service.

    Probably the worst experience I've ever had working with a car dealership. Top to bottom horrible…read moreservice. Where to even begin... First we waited hours for the business mgr to finalize the transaction (2023 Nissan Altima 50,000 miles), only to drive home in the dark and discover the car hadn't been cleaned out - let alone detailed - after being told it would be. Also absent was the extended warranty document, which we were also assured we'd be given. I had to call multiple times to finally have that sent. Multiple issues with the car were then discovered over the next couple days - this after being assured by the salesman that it had passed a rigorous certification process/inspection and that the dealership "wouldn't sell a car that wasn't safe, road ready, or in need of a bunch of work." It was like I was an idiot for even asking. Well, low and behold, the following issues were all identified by two separate mechanics days after bringing it home: 1) Dead battery (which I unfortunately discovered while out running errands:() , 2) Completely Shot brakes on front and back, 3) bent front left axle causing bumping sound, 4) back passenger sensor/electronics failure. 5) On top of all of this, they sold the car with 4 mismatched tires, which was something my mechanic said should never be done on modern cars other than as a very short term fix. I didn't realize it at the time. When I called the dealer with these concerns, the salesman mainly wanted to argue with me, saying most of these were "wear and tear" issues the dealer wasn't responsible for. On the brakes, he quoted some supposed internal initial inspection report, saying there was still 6-8 mm or something left on the brake pads - this despite the fact that I sent him video from another dealer/mechanic showing there was no pad left. Fortunately, the car came with the Ford Blue Choice 3 month warranty, so I felt I had at least some kind of recourse/protection. Anyway, the salesman eventually told me to bring the car back so they could look at it. The repair supervisor then called me back that afternoon with a quote of around $2000+ to replace the front and back brakes and battery. The "good news " was the bent front axle would be covered under the extended warranty. Yeah! I, of course, would still have to pay the $100 warranty deductible. When I demanded that the brakes and battery be replaced without additional cost to me, the matter was escalated to the manager (whom I had unsuccessfully attempted to contact previously by the way.) I was then told by the service coordinator that the mgr had agreed to replace the battery and back brakes only, insisting that the front brakes were still ok...(Really? So then why were you going to have me pay to replace them?!) .As far as the mismatched tires were concerned, the salesperson scoffed and said a 2023 car was perfectly safe with 4 mismatched tires, and the different tread patterns etc., would have zero impact on the cars internal components or drivability. Both of them acted like they had done me some kind of favor and I should be grateful. I asked to talk directly to the manager. There was of course no one to be found, but I was assured he would call me back asap. I was so pissed off at the whole crappy experience that I paid the $100 warranty deductible and left. I, then, over the next month tried to get in contact with the manager. He finally called one afternoon while I was in a meeting and left a message, stating that he was on his way out the door but would get back to me asap. Yeah right. Nothing. I called multiple times after, always being assured by whomever I spoke with that the mgr would call me back pronto. Never happened. During all of this, I was still able to text with the sales person, who would answer eventually and also told me repeatedly the the mgr would call me. When I asked the salesperson about still needing the back passenger sensor replaced, he stated, "there is no way you would know that it went out." I said, "it shows right on the front dash!" He then gave me the 800 number for the blue choice warranty program and told me to take it to a Nissan dealer for the repair... Anyway, I've given up on this place. Terrible. Embarrassing. Sad. I'd never go back there. Ever.

    Weber Chevrolet Granite City

    Weber Chevrolet Granite City

    2.9
    (40 reviews)

    I would like to give Jeff Kohler and the whole team at Granite City's Weber FORD Dealership, a big…read moreshout out for going above and beyond for the huge savings we received on our beautiful brand new Ford Expedition. No other dealership offered a savings compared to what Larry & I received at Weber. Also a Very Special thank you to our Salesman, Mr. Chris Phillips!! Chris proved to be the best at making sure we were well taken care of. He worked very hard to see that we received top dollar for our trade-in and made our purchasing process run as smooth as honey! I personally would like to also express a huge attaboy to FORD and thank them for honoring our Military and showing appreciation with special discounts on their new purchases. Our Military Men and Women take great pride in serving our Country and I take great pride in FORD for showing them the appreciation they've earned. I feel confident knowing I have Ford taking care of any and all of our needs during our travels coast to coast!! I will continue to be a lifetime Ford customer in years to come and again, Thank You Weber Ford Dealership Team! NaynLarry Tudor

    Very unprofessional as we had a deal on a car finished and then I received a call they are "selling…read moreit as we speak". I had the financing all done and everything was packed to go pick it up. As I was getting ready to make the drive down to pick it up Trey calls me to tell me that the vehicle is sold and there is nothing that he can do to fix it. I try to talk to the manager, Jim McKechan, to see if there was anything to do to fix the situation and Trey wouldn't let me talk to him. I definitely won't be going there again as they can't be trusted to work with.

    Chuck's Car Care

    Chuck's Car Care

    2.6
    (5 reviews)

    I took my car here for an alternator replacement. After picking it up, I drove it home and the car…read morenever started again. I had to pay to tow it back to the shop, where they kept it for over a month and ultimately told me they could not find the problem. I then had the vehicle towed to a second garage. Their diagnosis was that the vehicle's electrical system had been severely damaged, almost like it had been hit by lightning. They stated the alternator had not been properly grounded during installation, which allegedly caused major damage to the vehicle's computer systems while I drove it home after the repair. I ended up spending thousands of dollars in additional repairs, including dealership-installed computer modules and electrical work. Even after all of that, the car was never the same again. I bought this vehicle brand new and have been the only owner since it had 0 miles. Prior to this repair, I never had any major electrical issues. Very disappointing experience and extremely costly.

    Took my 2016 Honda Odyssey for a rear brake job. Explained that it made a growling noise when the…read moreemergency brake was set. They said $350.00 to $400.00. I ask when they could do it they said tomorrow morning. I took it in the next day. They called later that day and said the parts didn't come in. It ended up being three days. The bill was $600.00 When I picked it up I was very busy with family matters and didn't check the emergency brake. To my surprise about a week later when I tried it it didn't work. I called and told them about it on a Thursday they said bring it in next Tuesday at 7:00am. I asked about it getting done that day. They said no way earliest would be Thursday. I asked to talk to Chuck. He said sorry they have people already scheduled and they would get to it when they could. I said all it needs is the emergency brake shoes adjustment. He said no its more than that. I asked was it adjusted when installed he said he didn't know. I asked who repaired it? He again said he didn't know. I left didn't have much faith in the facility Not going to bad mouth anyone there just state my experience. Today I adjusted the shoes and the emergency brake works now. Remember this when you use Chucks Car Care.

    Beckham Automotive Group

    Beckham Automotive Group

    1.0
    (1 review)

    Bought a car, air didn't work so we almost walked away. We were given a 30 day warranty on the air,…read moreso we gave it a chance. Day 1- Dealer Filled Freon Day 2 - Found and *fixed* leak. No air on driver side Day 3 - Brake line broke in the middle of driving, scared the heck out of us. (fixed it at our own cost at another service) Day 5 - Got a quote from another place to fix our air. Beckham assured us "We will take care of it". Day 6 - Called to check on parts with the general manager. He assured me they'd be in by the next day, just call and check in on them. Day 7 - 2 calls to GM, always told "He'll call you right back" Day 8 - 2 more calls, same response, no call back Day 9 - 2 more calls, second one just put on hold until it was dropped at 15 minutes. Day 11 - 2 more calls, always told "He'll be in soon". We got a hold of another "manager", and our concerns were brushed off. Day 12- We finally got ahold of the service manager. We spoke, and things got a little heated. I called back and apologized, and the manager apologized as well. We asked to sell the vehicle back, and the manager appeared to be very understanding, and said that he would contact us by 9:30 the next day with a fair offer. No call at all, and when we called in at 1pm, we were told that the manager was off that day and wasn't even in the office. Lied to again. Would not buy from this dealer again, and suggest you don't either.

    From the owner: We have quality pre-owned cars, trucks, suv's, and minivans. What separates us from other dealers…read moreis our prices, and experienced staff that is easy to with. You will not experience high pressure sales tactics in the decision making process of the 2nd biggest purchase you can make. We offer financing for any credit situation, and we also have a first time buyers program.

    Master Cars - car_dealers - Updated June 2026

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