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    Gateway Masonry Construction

    1.0 (3 reviews)
    Open Open 24 hours

    Services - Gateway Masonry Construction

    Moisture control installation

    Moisture control repair

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    3 years ago

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    U S Waterproofing & Foundation Repair - us waterproofing.com

    U S Waterproofing & Foundation Repair

    (252 reviews)

    I am incredibly impressed with the team that completed the work to waterproof our basement. From…read morethe moment they arrived, they have been exceptionally professional, courteous, and hardworking. It is evident that they are highly knowledgeable and experienced, and watching their progress has only reinforced that impression. I also have to mention how pleasantly surprised I have been by the care they have taken throughout the process. Given the nature of the work, I expected there would be a high level of disruption or mess, but the work area has remained remarkably clean and organized. The craftsmanship and attention to detail are outstanding, and the work looks beautiful. We are so grateful that we were referred to US Waterproofing. I keep finding myself commenting on how impressed I am with the quality of the work and how happy I am that we chose your company for this project.

    I've used U.S. Waterproofing several times over the past 18 months -- sump pump installation, crack…read moreinjections, gutter cleaning -- and spent thousands with them. Unfortunately, my most recent experience was the worst. In June 2026, a sales rep diagnosed a suspected basement wall crack and required a 50% deposit ($800) before scheduling the work. On 8/4, two technicians opened the wall and found no interior crack. They confirmed the issue was outside and that no crack repair could be done. They were in and out in under 30 minutes. The sales rep told me verbally that my deposit would be refunded in full. Instead, the company kept almost the entire amount and claimed nearly $700 was a "drywall/exploratory fee" for removing and replacing a small section of drywall. Two union carpenters I consulted said this charge is far above industry norms. I sent a certified letter to management on 9/3, which was delivered on 9/9. The refund amount they emailed me (only $130.55) had already been processed on 9/4 -- before they even received my letter -- and no one contacted me to discuss it. I'm now out $800 for a crack repair that was never performed and drywall work that does not justify the cost. I'm sharing this so future customers understand the exploratory fee and refund policy before signing anything. This is no longer a company I recommend doing business with.

    Gateway Masonry Construction - masonry_concrete - Updated September 2026

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