My experience was similar to the other 5-star reviews. We found Frankie to be prompt, honest, and communicative. We thought his quote was fair and thorough. We had gutters that were freezing and causing water to back up into our walls. He identified the problem, cleared the snow and ice, installed a gutter heating system to prevent it from happening again, and sealed the gaps that allowed water to enter the wall. Would definitely hire again. read more

The chimney job they did for me was great! They kept me informed with every detail. Very nice to work with people who are genuine! Thanks

I had some water come in my property a couple of weeks ago, they tried to do an inspection without me being there, when my husband arrived they tried to leave without a full inspection, we called the company and sent them pictures of water pouring in, when they came out to do the work they didn't contact us yet again trying to do work without us being there, you can't trust this company, always trying to sneak and do things without the customer approval. The communication is horrible my tenants have damage and damage to my property and I am still waiting on an answer on how I will be compensated for these damages. read more

This company is absolutely awful - use them at your own peril. If I could give them negative 5 stars, I would. My HOA is still in litigation with the owner Frankie, and he continues to try and dodge us at every turn. Chicago Premier Roofing doesn't have a valid business license, which makes sense, given everything we've been through with them. My husband and I live in the top floor unit of a 3-unit condo building and in the spring of 2020, our HOA had multiple contractors come and take a look at our flat roof to see if it was the reason water was getting into the building during rainy weather. Frankie, owner of Chicago Premier Roofing, said our issues could be solved by putting down a new layer of roof on top of the existing one. When he came out to look at the property, we discussed what would be happening with our existing 400 square foot natural wood roof deck, as he said they would pull up the decking and then put it back down when they were done. I told him that wouldn't be necessary as we were planning to use this opportunity to put down new composite wood decking across the entire roof. After Frankie and his team put down a new layer of roof, my husband and I had our deck contractor come out to assess the area and begin making plans to put down our new composite roof deck. During this visit, he flagged some soft spots that needed to be checked before installing heavy decking on top of them. I contacted Chicago Premier Roofing and asked Frankie to come back and take a look. It took him quite a while to come by, even though I told him we couldn't start the work on our deck until he did. When he did finally make it over, he was very dismissive of our concerns. I explained that we couldn't move forward with the installation of our new roof deck until the soft spots were addressed and finally asked him if a new layer on top of them would help and he said: "You want me to put down another layer on top of these? I can do that." I thought it was strange that I had to suggest a potential fix. One of his team members finally came by to do this, and as he was leaving, we noticed he hadn't put any of the silver protective coating over the new patches, so we asked about it and he said, "Oh, Frankie said the other contractor was going to do that." When we told him that didn't make any sense and that he should do the coating - just as they did with the rest of the roof - he begrudgingly went back up to the roof and put the coating down. When our deck contractor came over to install the deck, he said the soft spots were still really concerning and he couldn't in good conscience build a deck on a roof unless he was sure the structure was sound enough to hold the weight. So, we peeled up a layer to peek at what was underneath and immediately saw a lot of moisture. Further investigation revealed LOTS of moisture and mold, as well as joists that were crumbling apart (see attached pics and videos). Bottom line, when Frankie and his team removed our deck, they should have noticed the soft spots and recommended a complete tear-off and replacement instead of putting down a new layer on top of the existing roof, which added unnecessary weight and sealed in a new layer of moisture. There were also several areas where water was pooling and standing, which should never happen on a brand-new flat roof - further indication of the shoddy job Frankie and his team did. We tried to give Frankie the chance to come and make good on our roof (even though we no longer trusted his work), but it took him forever to respond. At one point, he said he would come by on a specific day and time, but never showed up. I tried to contact him several times and he never responded. After repeated attempts, our HOA ended up paying American Superior $14,900 to tear off our entire roof and install a new one. The $10,300 we paid to Frankie was just money in the garbage. We essentially paid to have Chicago Premier Roofing put down a new roof layer that was unsafe and poorly done. We are still in litigation with him and he continues to dodge us at every turn. He is a liar and a crook and should not be trusted to work on anyone's roof. read more

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Good quick communication. Was able to work around my schedule and get the repairs to my roof done quickly and efficiently. Prices were fair. No nonsense and a joy to work with for someone busy like myself. Would definitely hire again. Repairs have been done for several months with no further issues. read more

Called them up for a second opinion and they came in much lower and actually went on the roof for a quote vs a drone. They found a few other minor issues on the roof and took care of them for no charge. Very friendly, direct, and super prompt. Did the work within 24 hours of first contacting them. read more

We are really pleased with the work from Frankie and his crew repairing our flat roof. Frankie was super quick to respond to set up an estimate, prompt and on time for the estimate and great with clear information and pricing based on what we needed done. I was hoping to get some work done on my leaking roof before our first major snow- temps unfortunately went too low for them to get to work immediately, but on the first day it was warm enough to get up on the roof, their crew was here and ready to get things done. Super pleased with the work done and service therein, will be happy to use them again in the future. read more

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Frankie was super responsive, quick to get the work done and was an overall great guy to deal with. He and his team is honest, up-front and efficient with his work and I couldn't have asked for a better experience with my roof repair. He even found another spot that needed to be patched and did it at no cost. I would highly recommend this company and will be using them for all my roofing and tuck pointing needs for my other properties. read more

I called and someone was out within a couple of hours, and quickly accessed the leak in ceiling from outside. I had a second floor added a couple of years ago, which I didn't make the connection the roof was new. He advised me to run water to locate the leak and take it from there. I thought it was great he didn't attempt to make a bigger issue and charge. Thank God there are still honest people aroung read more

Frankie and his crew came out during a snowstorm for an emergency repair, were super professional, gave a good price, and repaired the leak expertly read more

If I could give them negative stars, I would. Our roof was leaking and our HOA hired Chicago Premier Roofing to evaluate and repair our roof. We mentioned that there were soft spots under the roof that were concerning as well. Frankie said it was no problem, all we needed was a new roof layer. We believed him because we are not roofing experts. Frankie laid down a new layer of roof over the old one. The first time it rained afterwards, it leaked and pooled like he'd never done any work - in fact, it was worse than before. His solution was to come back and put another layer over the soft, wet spots we pointed out to him, and even getting him to do that was difficult. It leaked again, of course. We asked him to come out again to talk about a better solution, and that's when he started giving us excuses about why he couldn't. Ultimately, while we were waiting for Frankie to respond, another set of contractors came out to install a roof deck shortly thereafter, and refused to do so because they were concerned about the moisture and soft spots and felt the roof was too unstable to take on more weight from a deck. Imagine our surprise. They lifted up a small area of the work Frankie did, and it revealed not only that Frankie had put down the new roof layer over an old layer that was soaked through with moisture, but that the roof based was rotted through entirely underneath (picture attached). The roof was at serious risk of collapse - and instead of checking before he did his work, Frankie added more weight with a new layer to an unstable roof! The whole roof needed to be torn up and redone because it was a hazard - something Frankie missed entirely in his "evaluation." His recommendation to add another layer was downright dangerous. We got photos and videos and tried to show Frankie and discuss the issues, and he continued to be unresponsive. We wanted to know why he never checked under the existing roof layer to be sure all we needed was another layer. He did not respond to that question, either. Since Frankie would not respond, and even if he did we did not trust him to do the work correctly at this point, we had no choice but to pay another contractor to come in and redo the roof correctly. The new contractor felt so bad for us being shafted by Frankie and his shoddy work that he actually gave us a discount. It was THAT bad. After the work was done correctly and the issues were documented, we asked Frankie nicely to refund us the money we paid for his dangerously bad work. He did not respond. We then hired a lawyer and had him served. He has since spent over a year trying to evade the lawyer and refusing to refund us, honor his guarantee or anything else. At this point, I doubt he ever will make what he did right. So we are left with no choice but posting our business experience online, and filing complaints with the BBB and the IL Attorney General's office. Hire Chicago Premier Roofing at your own risk. read more

Chicago Premier Roofing - Roofing Near Me

Chicago Premier repair our slanted gutters, cleaned them and also fixed several leaks. Frankie was incredibly responsive, offered a decent price, and got the job done quickly. Which was a huge relief prior to the rainy season. Will definitely work with Chicago Premier Roofing again. read more

They gave a reasonable estimate did good work. Finished a head of schedule. Kept me posted on progress. They kept the area clean. I used them for tuck pointing, roof and garage repair. read more

Frankie and his crew came out quickly and did a great job on fixing my roof after a bad storm. Thank you Chicago Premier Roofing! read more

We had water coming in through our finished attic ceiling over the holiday weekend, causing interior damage. Other companies were closed for the holiday (3rd/4th), but Frankie came himself on the 4th of July to assess as we had more storms coming in. He had his team there the next am to install an emergency tarp while we work with insurance to cover damage. And it poured only a few hours later. It saved us more damage for sure! The team took pictures and explained everything. He provided a detailed invoice for insurance purposes. Has been communicative, kind, and informative. read more

After voicing concern with the deteoriation of original porch work Frankie came back and more than made up by fixing the issues with initial post installed. He was fast and digilent making good on his work and material garauntee by replacing the post at no additional cost. He also reinforced the post with concrete. Happy with the re-done work. read more

our roof leaked with the storm. they came right away and we're very responsive, professional and went above and beyond to help. i am a new loyal customer for anything roofing! read more

Chicago Premier Roofing did a great job replacing a gutter and siding on my home that was damaged from melting ice. Frankie was very responsive to my inquiry and was able to get me scheduled right away. I really appreciated that he kept me posted on the progress of the job throughout the day. I was very satisfied with the entire project and highly recommend them. read more

Frankie and his team were amazing. Here in 2 hours notice and had the roof fixed in 24 hours before the big storm! Can't recommend them enough! read more

Frankie and his guys did a fantastic job. They gave me a very fair estimate to fix the siding, roof, and gutters on a house that I just bought. They completed everything a few days later. Everything looks great. Frankie communicated with me throughout the process and sent pictures to keep me updated. I highly recommend Chicago Premier Roofing. Go Sox! read more

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Frankie and his crew came out to clear my shingle roof of snow within 2 days of calling. They were very professional and completed what was a large job very quickly. I would gladly hire them again. read more

We contacted Chicago Premier roofing co. on Dec 14th after all of the wind and Frankie responded via email and requested my daytime phone number. We had some minor wind damage and missing a few tiles on a 10 year old roof. All communications thereafter were moved by Frankie from email and he started texting me. He scheduled an appointment on Friday the 17th. We have a really tall 2 story row house type home so seeing the roof from the ground is very difficult. We had to use a drone to see the missing tiles. When they arrived I noted the truck did not have a ladder. Frankie was walking around and did not have a drone in order to see the damage. I offered access to the back gate where it could be easier for them to get on the roof, I figured they would need to go and get a ladder or drone? I went back inside to wait and around 2 minutes later I received a text that the cost of repairs was $2250. I said I would be right out and Frankie said he was already gone. Give him the green light and they will come back. I requested a written quote which they did not provide or respond. Never heard from them again when I requested it in writing. These guys just seem to have been out for a money grab looking for any sucker they could find. No idea how 15 out of 15 excellent reviews. All in a year and a half for a company operating since 1995? I have received 2 written quotes from 2 of Frankie's competitors. One at $1500 and another at $850. And, the repairs are done and it took all of around 15 minutes for Company X to complete. I have everything including including the texts on file as needed for any inquiries or the BBB. I would steer clear of this company based on these facts. read more

Frankie and crew were professional and friendly. I hired them to do some siding repair and add gutters to my garage. All the work looks great. Frankie communicated clearly and often during the quote and planning phase, and kept me informed of everything that was going on. They went above and beyond. Frankie really aims to please. read more

We have a single family "flat roofed" home that needed portion of the roof replaced and new down spout. They were very responsive and accommodating. They did a great job! I would highly recommend! read more

After a bit of rough start, Frankie and his crew did a good job. After shoveling the roof and clearing off a small awning over the back door on the first day, they came back a second time to melt the ice dams and completely clear the downspouts - taking them apart to get the solid ice out of them! read more

Phoned for an estimate for a leak in my roof that had been "repaired" a year earlier by another company. I'm a nurse working through the pandemic & Mr. Frankie assessed the roof while I was at work and phoned the same day with an affordable estimate with warranty then scheduled the repair for the next day. Later the day of the repair there was a harsh rainstorm; Mr. Frankie phoned to follow up to ensure the repair withstood the harsh conditions, which it absolutely did! Highly recommended, have already given his info to a coworker. read more

Frankie and his team were quick to repair a leak in my roof, and guaranteed if the leak came back they would amend and fix. They accidently damaged a small part of the stucco on my home. Instead of skirting blame and not repairing, they promptly came out on a weekend and patched the fix. I was very pleased with this service. read more

We were out of town when our interior painter let us know that we had a water leak. I called several roofing companies and Frankie responded immediately. We thought it was probably a minor roofing issue but it turns out we needed a new chimney right away. Frankie and his crew did a very thorough job and the price was extremely fair considering how last-minute it was. They took good care of our neighbor's yard and were very communicative throughout the process. read more

Excellent service . Called and got a quote the next day. Approved the quote which was very reasonable and the job was done that day. Excellent fast quality service. Highly recommended. read more

We had some cracks on the roof and they arrived immediately and fixed everything in just a few hours. Fast, efficient and clean.Great job!

Frankie and has team have been very helpful and responsive. I had them come out and do two inspections and they were the most responsive company I reached out to and quickest to respond. In one instance he came out on a Monday morning to look at my roof. They were able to schedule the work quickly and did a great job. Would recommend. read more

I highly recommend Chicago Premier Roofing, and will call them again. Frankie was responsive, professional and flexible. He came to provide an estimate right away to repair a flat roof damaged by an overhanging tree branch. The next day, his crew arrived to repair the damage, and once they got up there, found additional areas of concern where the roofing material had cracked and split open. Frankie showed me pictures and patiently explained how we could run in to future problems. The following day they returned to patch and seal those areas, then reapplied aluminum coating on the entire roof. It now looks fantastic and should last for many years. Overall, I am completely satisfied with their work. read more

Our condo building needed gutter issues diagnosed and fixed. Within 24 hours, Frankie and his team were out & not only defined the scope of the work but included a roof inspection at no cost! Within 48 hours after that, the work was done professionally and efficiently. Frankie and his team are respectful, thorough and kept me in the loop every step of the way. If you're looking for a trusted and reputable roofing company, look no further! read more

We noticed last week that we had a leak coming through our kids bedroom window. I called Frankie and not only did he get back to me within an hour, he actually came out the next day to determine what work we would need done. The following day we had a quote. Just had the work completed and it was done in a spectacular fashion. Cannot say enough about Frankie and his crew. As long as we have a roof over our heads in Chicago, we will never call another company. Thank you Frankie and team for the excellent work, communication, pricing, and most of all, for being amazing people. read more

I got notified by my building tenants that there was a leak in their top floor apartment. I figured it was from the roof and called a few companies to get estimates. Frankie was the most prompt and affordable by far and he said they could get the work done almost immediately. His crew went out in one day and fixed up everything, sending pictures along the way to show the work that they had done. I appreciate how easy it was to get an estimate and get the work done fairly quickly. Frankie is very responsive and concerned with the customer's satisfaction. He was great to work with and I will definitely be calling again if I have any other roof issues. read more

The heavy ice and snow damaged my gutters this winter and I had a crack in some flashing on my roof that was leaking water into my house. Frankie was able to come out the day after I called to give a quote for repairs and was very prompt and thorough explaining everything as he was evaluating the damage. The very next day he was able to send a crew out to complete the work. His crew even patched up a few extra areas for free that we could not see on the roof during the initial estimate. It was a great experience, very quick and easy, and the quality of work looks top notch! I will definitely be calling Frankie in the future for any new issues with my roofs or gutters. read more

Very responsive. I had water entering my house from ice dams when I was away. Frankie took pictures, stayed in touch through the entire process. Excellent customer service. read more

We needed some work done on our gutters and wanted leaf guards installed. We called and Frankie came the next day to give us a quote. He was on time and very professional. He was able to get a full crew here in two days to complete the work. While inspecting the job, his guys found a problem with our chimney. They were able to complete the work the same day. The work was done quickly and they cleaned up after themselves. It was a very great experience and we wouldn't hesitate to have them complete another job. read more

We detected a water behind the drywall condo, top unit of of a 3 flat. Frank was able to come inspect on short notice. He identified the source of the leak and determined that areas on the brick exterior at the top of the building that needed tuck-pointing and the coping and flashing on the top of the doghouse (room that lead to the roof deck) needed to be replaced and sealed. Frank provided a comprehensive and competitive quote for all repairs and scheduled his team to come out the next day. He kept me updated with video and photos throughout. Great company to work with and I highly recommend you call if in need of any roof repairs / brick work. read more

They responded on a Sunday to leaking coming into the 1st floor of our house and put up an emergency tarp. Within a few days they came out, fixed the roof around the vent that was leaking the water, and also fixed where the flat roof was no longer adhered. The 5 stars assumes the flat roof repair lasts (other companies have tried to fix and it comes off every couple of years). read more