"Quick Service but Left Without Answers"…read more I visited Gateway Urgent Care to get tested for the flu after returning home from a cruise where most passengers tested positive. The staff was very nice, and I was seen quickly, which I appreciated. Both my flu and COVID tests came back negative, but unfortunately, I left the visit without any answers about why I was feeling unwell. While the overall experience was efficient, I wish more effort had been made to help me determine the cause of my symptoms.

They don't actually look you over, take your last $100 just to tell you nothing is wrong. Go…read moreANYWHERE else.

Good Dr office unfortunately they are no longer open on Saturday wish they notified patients before…read morethey try to come there I lived 30 min away was just a waste of time for me to come there now looks like I'll have to call to make an appointment during the week

I began using Hometown Medical several months ago after going without a primary care doctor for a…read morecouple of years. I have been very happy with all of the services that have been provided to me. The remainder of my has also begun using Hometown Medical based upon my recommendation. I found the previous review to be the exact opposite of my interactions with Mendy Hicks N.P she has listened to all of my complaints, made referrals where appropriate. My only complaint is that I would like to meet the supervising physician just to get the opportunity to see the person that is ultimately responsible for my medical care.

Worst place ever they charge you. Tell you to go to the emergency room. They need to put a sign up…read more No pain medicine for people that's in pain. Majority of people going to urgent care. It's having some kind of a pain problem. So let's blow your liver out with antibiotics. They don't tell you that. Stay away

We've been sitting here now for 3 hours past my mother's appointment time, they claim to be busy…read morebut they are not! If you're sick or hurt do not come here or you will wait forever for no reason!

I don't usually write reviews but I must in this instance. If you are white -- stay away! I have…read morehad a bad cold and just needed some antibiotics so I spent a lot of time booking an appointment etc online. I was not welcomed when I entered the lobby but instead the front desk clerk said, "Our computers are down so I cannot check you in." with a frown and a grunt. I waited and waited, observing that indeed their system was back up. I approached the desk with my ID and insurance card but she flatly told me "you have to complete all the forms online and you did not do that..." No, I did not do that because I would rather fill out the forms with old fashioned pen and ink. When I stated that she went in the back to get the Nurse Practitioner who told me I was being 'rude and obnoxious'? Huh? I am 60 years old, I have numerous advanced educational degrees and was not feeling too great. No other clients were in the lobby. I said "I did not come here to fight with you, I just want to be seen..." She didn't care. I was told to behave better or I would be ejected from their facilities! Well, I filled out the form, gave my payment to the clerk and clicked the pen on the counter. Wrong thing to do! Apparently I clicked the pen rudely. Those 2 whispered and huddled together and I was told to leave! I have been previously to this same facility with no problems. Staff and management change? I went over the the Ascension Urgent Care on Memorial Blvd and had a very pleasant experience, which greatly improved my day. Oh, by the way, they thought I was very sweet!

Booked my visit online for the Covid test yesterday evening…read more It was not busy but it took a full hour for them to finally take me to the back. One nurse took my blood pressure, about 5 minutes later about nurse came in to give me the test. She was very nice, asked a few questions.. swabbed the inside of my nose and checked the back of my throat. She said results should come back about 48 hours. I know it was already about 7:30pm when I finished. Their office closes at 8pm. The lady at the front desk did not give an invoice when I left. I give this location 3 stars for overall experience. It was a very clean lobby area but it did not feel welcoming.

I received care for a urinary tract infection. The care I received was quickly provided and…read moreexcellent. It was a Sunday and my standard provider was unavailable. What a relief to receive quick and thorough care. The receptionist was efficient and warm. I staff and practitioners were excellent.

I came in as a walk-in and the wait wasn't long . all the ladies were sweet as can be . I was…read morefeeling super awful and they treated me so nicely and made me feel important and cared for . definitely will be going back if I'm ever sick again I loved my visit .

Had to go to this location Friday due to possible ankle sprain. Everyone was very nice and…read moreunderstanding. Took X-rays and provided me with immidate care as well a referral to Ortho. I want to sincerely thank Ann Marie, Cindy, Ryann and Susan, who was hurt herself but still taking care of patients like me. We all limping!!! lol...thank you CareNow Medical Center Parkway!!!!!

This place is a joke. Came in with a broken wrist and left with X-rays confirming broken bone and…read morethey would not give Nothing for pain or to even help sleep. You better off going to the emergency room. At least they will help the patient better. Horrible service with NP but the staff is good. Wow next time I will pass on every going again!!!!!!!

Don't go here. Doctor was very rude and unconcerned about my health. Paid a $70 copay for them to…read moretell me my covid/flu test was negative and to take over the counter meds for my severe headache, even after I told them that's what I was already doing and it wasn't working. Diagnosed with an "unspecified virus". But I knew something was wrong so I went to another clinic the next day. It was mono (with concerning neurological symptoms). Which the other clinic knew from actually listening to me and confirmed with a blood test. This doctor tried to argue with me about my own symptoms, saying "that's not what your chart says" and "every time I say a symptom you say you don't have that". You ever heard those stories about how someone managed to just walk into a hospital, put on a white jacket, and started treating people without getting caught for a while? Pretty sure that's what Marina Samaan did, because there's no way she's been through medical school.

The front desk receptionist was lovely and thanked me for wearing a respirator while getting me…read morechecked in quickly. I was seen almost immediately as the waiting room was empty. The nurse that brought me back was wearing a mask and took my vitals and did my screening. The doctor, however, came in without a mask and was very argumentative when I politely requested that she wear a mask. She claimed that they don't do that anymore and that "masks do not work". I was completely taken aback that a practicing health care provider was spouting off misinformation to me. How am I supposed to feel confident that I am receiving good care when the doctor (who sees sick people all day, apparently unmasked) is combative when asked to take infection control measures during an ongoing pandemic of an airborne virus? That certainly doesn't sounds like "do no harm" and makes me wonder how many patients she has infected due to ignorance and/or just plain negligence. She was completely patronizing to me and even laughed at me. If you or your loved one is medically vulnerable, I would suggest finding other options for urgent care. This was not a good experience left me shaken a bit.

In for a physical/ drug test, for a job. As soon as I came through the door I was met with a smile…read moreand a may I help you. The nurse was great and so was the PA who gave me my physical. Faster than I expected. Kudos

I have been going here now for 4 months. Since we first moved here in April 2012. I see Dr. Eller…read morehere, and I couldn't be happier. He is kind, very understanding, patient, well educated and takes his time with you, listening to all your issues & concerns. I am very lucky to have found him! I think out of ALL the family doctors I have seen in my adult life, he has by far been the best. The staff is kind and really take care of you. Every time I ever called to address a medication concern or refill they get right on it! They are efficient and really provide amazing service!!! The nurses are sweet :) Oh, and when taking blood, they rock! Never hurts...they have magic needles I think. lol! They have a great team here!!! Again, very happy here!!!

WOW! From Danielle's huge smile at the front desk, to Shannon to took my vitals and then Dr Eller's…read moreN.P Krista I was just blown away by the abundantly friendly ladies who make this huge place operate not only smoothly, but heck, I was seen EARLY!!! Never seen any office run ahead, much less one of this size!!! I was beyond comfortable, feeling like they had all known me for years even though I was a first time patient. Pricing was very reasonable, and they seem to make follow ups or a change to an RX as easy as a phone call.

More competent & intelligent staff. Every time I ask questions about my husband's health &…read morecondition, these nurse(s) always respond "I don't know". Why don't you know? They make-up Kakaiexcuses. In addition, I asked the nurses about my husband's vitals, sugar levels and so on. They say "good". What does this mean? I feel like I have to pull these answers out-of-them. They make a deep exhale breath (it's like OMG). I tried to speak with a charge nurse. She told me that I got the wrong side. What?! Then she hanged-up on me. I like going there because they treats my husband's health enough to get him home. They don't get to the root cause: they just bandage the system by medication but not the cause.

I went in to be checked for anemia and seizures. St. Thomas fixed me up. Thank you for being great…read moreHealthcare professionals.