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    1 year ago

    Great! From the initial phone call to the assistance selecting the proper wood, customer service was great.

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    American Pools & Spas - Residential Spa, Pool, Paver Deck and Screening System - American Pools and Spas - Orlando, FL

    American Pools & Spas

    (48 reviews)

    Orlando International Airport

    The reply from AP&S is more BS from them. They were even saying the circuit breaker panel on the…read moreside of the house was one they installed. No it wasn't, the home builder installed it. I have pictures and them saying the panel was installed by them. Then they blamed the issue on solar panels being installed after the pool was completed. The panel they installed had a loose hot wire and that caused a SHORT which back-feed power to the main circuit breaker panel on the side of the house and that caught on fire. Look at all the yelp ratings, most are one star for a reason.

    Absolutely terrible experience with American Pools & Spas. My salt chlorinator and pool light…read morefailed, both under warranty. I scheduled service in April 2025, and despite multiple confirmations, no one showed up -- not once, but twice. When I followed up, they admitted they forgot to log the repair. Seriously? After weeks of delays and zero accountability, my pool turned completely green and unusable. I've spent over $300 out of pocket trying to keep it under control with chemicals -- all because they couldn't be bothered to do their job. Then, after I left a polite but honest review, their rep told me they would no longer help and that I should call the manufacturer myself, saying they had "other things to do." They blamed their technician, the equipment, and even me -- anyone but themselves. This company clearly doesn't stand behind their work or care about customers once the sale is done. Avoid at all costs.

    Rock City Gardens - Garden grounds

    Rock City Gardens

    (31 reviews)

    $$

    I could not have asked for a more perfect day! My husband…read moreand I decided to get married quickly after being engaged. We only had 6 weeks from when we wanted it to be. We knew we wanted a beautiful place, intimate and where we could just show up. We researched top places for a small wedding and Rock city popped up in a top 20. After seeing the photos and being the only place with prices online, we called and they were able to meet us and show us the grounds the same day. First thing is first; not only does Vicki Green have a perfect name for her job but she also a perfect personality and love for what she does. Just walking around the garden with her and listening to her, we knew that she would be the perfect person to help us. Vicki helped us from start till literally the moment we got into our car, married. She helped with color ideas, made all the bouquets, boutonnières and corsages. She was there for the rehearsal and the day of. Helped with the music, escorting people to the bathroom and making sure people weren't walking into the bridal suite before I was ready. After the wedding she helped with making sure we had the best locations for photos. My day was stress free because of her. I honestly would not change a thing about that day. If you're on the fence, go and ask for Vicki! It was an hour away from our home, and I would have driven 2 hours.

    True, the ground are nice but buying there is another story. Unlike big box stores and many local…read moreprivately owned nurseries, Rock City Gardens does NOT stand by its inventory under new owners (who purchased in 2022) -- yet they charge significantly more than their competitors. Within six weeks of purchasing a Meyer lemon tree, its leaves turned yellow and leaves dropped, despite getting adequate water and overall care. (We're experienced gardeners) Tried to get an exchange, credit or refund -- or even an explanation -- but after several days of unanswered phone and email msgs, we finally heard back from nursery manager Stephanie who blew off our concerns and refused any assistance, citing "it's not our concern once it leaves the property." Over the years, we were devoted customers but things have steadily gone downhill with the new owners and staff.

    Gator Building Supply - hardware - Updated June 2026

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