Cedar Creek Dental is great at keeping my gum disease in check with maintenance cleanings. Always…read morepainless! Appreciate the well trained and friendly staff!

It's been almost over 12 years since I went to the dentist. Long time I know. Finally getting my…read morelife back on track and taking care of myself like I should. So when I was looking for a dentist in the area I had no clue where to go since I just recently moved to this area. Searched on my dental insurance app and found this place and set everything up online. Skeptical because I'd never been there before and don't know anyone to ask about it. Went to my appointment and really didn't have to wait long at all to be seen which was nice. I liked the technology that they had and how they make sure that they have a record of where you started out at. It was a very comprehensive examination of my teeth and what will be needed to get them back on track after the years of neglect. They really seemed to care and to make sure that I knew everything that was going on. Everything was presented right in front of me on a screen and I could see everything happening. I was seen by 3 different people. The first lady was there the whole time and she took my medical history and all the xrays/pictures that was needed. Then another lady checked my gums to see if there was anything wrong along the gum line. Then finally I met the dentist. She looked at my teeth and noted any trouble spots to the first lady. She told me what was going on in my mouth and what would be needed to repair and clean everything. So for a first dental appointment in over 12 years this wasn't nearly as bad as I thought it was going to be. There wasn't any actual cleaning of my teeth at this time. It was just a comprehensive check of where my teeth are right now and I've got another appointment set in 2 weeks to get started on my teeth. Long review I know, but wanted to give an overview of my first experience with a very awesome dental office. They also have a comfort dog there if needed!

I went in for a routine cleaning and had such a great experience. Cameron (the hygienist) was…read moreawesome. He talked me through everything he was doing and made sure I was comfortable the whole time, which I really appreciated. Dr. Greg and Farah were amazing too. They walked me through options to help with some sensitivity I've been having without making it feel overwhelming or pushy. Honestly, I feel like I've finally found my dentist in Winchester. Highly recommend!

Omg this place is a treasure. The staff is absolutely incredible and the quality of the care is…read moreamazing. Best dentist I've ever been to.

Great first time experience today. I was very pleased with the care and attention of the whole…read morestaff, I made an appointment for a routine cleaning in 6 months

Words cannot express how much I love this office! I'm a complete dental-phobe after some bad…read moredentist experiences as a child and always have had a lot of anxiety surrounding dental visits. Dr. Haynie and his fabulous team of hygienists put me right at ease. It was the most calm, gentle and thorough cleaning I've ever had (in my 30 years of life). I've seen several hygienists in the office and they are all equally amazing. They are great at fitting you in for emergencies or last-minute concerns as well.

2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

I booked my appointment for dental cleaning, they called about getting my insurance to authorized…read moremy cleaning, gave them my information, and stated if there was an issue they would call back. Didn't receive a call; so I arrived at my appointment. While in the waiting room, the front desk stated that I wasn't on the dental insurance. I asked about this was looked into earlier and the person stated I'd there was an issue they would notify me before the appointment. So I had to decline my appointment. Front desk person seemed perplexed. I told her I am not going to pay for a cleaning when I have insurance. I asked why I wasn't notified if my insurance wasn't accepted. She didn't have an answer. Super disappointed.

Wow Jade and the other staff are super awesome! What a great experience and it was hassle free. You…read moreneed to see them and really experience a great dental treatment.

This is my 2nd review. 1st was in December 2025. I had my full (lower and upper) dentures made by…read moreAspen a few years ago. The lower cracked on Dec and Aspen reloaded it quickly (within an hour). The lower broke again yesterday and again they repaired it in a hour after evaluation. They also have ordered a spare / replacement be made, no charge. I have not had the negative experience that some have posted but anything is possible. Perhaps personnel changes have made a difference; their facility replaced the former Ruby Tuesday location a few years ago. I found the staff at Aspen personable and responsive, a far cry from other experiences with others in the past (not local to Winchester). I do highly recommend them.

Horrible. I called on 5-26 and was told my consultation told be 29 99. On 5 27 I called to…read moreconfirm this and was told it was correct. Both calls acknowledged i was a former patient. Two hours later I was called to confirm that I understood that I was a returning patient and it would be 165.00. The supervisor i asked for hung up on me. I have reported them to the state.

This guy broke one of my front teeth while trying to pull a molar!!! Never offered any means to…read morecorrect the broken tooth! I will never go back and never reccomend anyone to go to this dentist!!!!

Dr. Jeffrey Davis has been my dentist for more than ten years and I am happy to say that his…read moreservices along with that of his two RDS assistants have been superb. Now that I am becoming elderly my dental problems are becoming more complex to fix and I appreciate that Dr. Davis walks the extra mile to ensure a quality job. They deserve to enjoy a great thanksgiving

For everyone who is interested in coming here makes sure there's no hidden fee in advance…read more One of the ladies (dental assistant?) at the front desk typed something on her phone and showed it to one of receptionists. And then the receptionist told us (We felt she was afraid to say it. Because the first paperwork she asked us to sign with $0 cost) that they would charge us $75 as consulting fee. The consulting fee can be waived if we choose to have our treatment done. However we had been told that they have no time to do the treatment. They had next appointment coming soon. When we made the appointment, we clearly told the front desk what we need: quote for making two small teeth bigger (Veneer or Resin Filling). The front desk told us that we needed to see a doctor in order to give us a quote. No one told us that if you want to get this so-called quote, it would cost $75. The receptionist who made the appointment didn't tell us. The receptionist who confirmed the appointment didn't tell us. The dental assistant who welcomed us in didn't tell us. I think the money was charged when my wife said she wanted to consider when the next appointment would be and gave them call back. The reason why we were there is because my wife's orthodontist (from the other institution) only offered Invisalign and braces. My wife wants to have her teeth filling before going back to the orthodontist so that he can order retainer for her. Her appointment with the orthodontist is two weeks later. She thought it would be better to have teeth done the day before seeing the orthodontist. That was why we did not decide to have teeth done right after they gave us quotes. Because they were going to charge for "consulting fee", we chose to have teeth resin ($333 for one tooth resin, $1000 or so for one tooth veneer) instead. Then they said they had no time! When we questioned about $75 (we obviously could tell they came up with the price out of blue: employees communicated with each other through cellphone), they knew it was their mistake not to mention the fee before we met with dr. Hall. When we told them that we felt uncomfortable with paying the fee in which they didn't notify us in advance. The receptionist reported our concern to dr. Hall. When the receptionist came back, she said we had been given a discount on the resin filling fee ($333 for per tooth resin). It supposed to be $1000. Before we visited here, my wife's orthodontist already told her resin fillings for each tooth probably cost $300. Does this so-called discount have anything to do with the $75 they charged? We paid it anyway at the end. Basically we paid it for the dentist's precious 10-15 minutes for quotes. If they let us know in the first place and didn't give us excuses, we wouldn't be so upset.

Their receptionist is profoundly rude. The office is difficult to find & is near sketchy apartment…read morecomplex. They clearly have fake reviews on google & yelp.

One of the most unprofessional dental practices I've ever encountered. I changed insurance…read moreproviders the first of the year and when I went to see the dentist, they recommended numerous procedures for me. Three of these procedures required prior approval, which I had informed them of at my first appointment. They assured me they would get the prior approvals for all three procedures and it was not a problem. I agreed to have the work done based on their assurance of obtaining the prior approvals that were needed. After each procedure, they showed me what my insurance would pay and what I was responsible for. I found out later that they showed me their full cost for the procedures and not the cost agreed to with my insurance company since they are in network, which makes those costs significantly lower. They then required that I pay the inflated out-of-pocket costs before the insurance payments were made to them. When the insurance claims came back three of the procedures were denied due to not obtaining prior approval. Meanwhile, they had over $2500 of my money which I should not have been required to pay due to their mistake. They have since been filing numerous appeals with my insurance company to no avail. The claims are repeatedly denied yet they continue to file appeals and refuse to refund any of my money. I filed a grievance with my insurance company, which apparently does not do a whole lot of good since even though they denied the claims, they still seem to be on the side of the dental office. They apparently have no authority to require the practice to refund any money. I advise you to avoid this dental office at all costs, since they seem to only care about getting as much money out of a person as they possibly can, then accept no responsibility for their costly mistakes. I have switched dental offices and will never give Winchester Dental Care the opportunity to rip me off again. Don't let them do the same to you!

I really appreciate everything that they have done for me. I…read morehave my smile back The entire office staff are very friendly and very professional