I really like Dr. Grecko for my ortho appointments but the dentistry side seems to only want to…read moremake money. My fillings and dental work have not been anything amazing and I simply go here now due to my insurance. I will look elsewhere for cleanings if my dental insurance changes.

Received the best care from Dr. Leskiv and his assistant. They The front desk is very helpful and…read moreknowledgeable

Have been going to this clinic for many years and they always do a good job with my teeth. Today, I…read morewas treated by Megan who did a great job with cleaning. Light hands, very careful with instruments in my mouth, pleasant personality. six stars! Highly recommend this practice.

I've been coming to Dr. Sobieh since last year. It had been a long time since I'd been to a…read moredentist, and I was nervous. I've had to have deep cleanings, fillings and a tooth pulled, and the results have been practically painless. Times surely have changed! Dr. Sobieh is wonderful as is her staff. I highly recommend them to anyone in need of dental care.

One of the most unprofessional dental practices I've ever encountered. I changed insurance…read moreproviders the first of the year and when I went to see the dentist, they recommended numerous procedures for me. Three of these procedures required prior approval, which I had informed them of at my first appointment. They assured me they would get the prior approvals for all three procedures and it was not a problem. I agreed to have the work done based on their assurance of obtaining the prior approvals that were needed. After each procedure, they showed me what my insurance would pay and what I was responsible for. I found out later that they showed me their full cost for the procedures and not the cost agreed to with my insurance company since they are in network, which makes those costs significantly lower. They then required that I pay the inflated out-of-pocket costs before the insurance payments were made to them. When the insurance claims came back three of the procedures were denied due to not obtaining prior approval. Meanwhile, they had over $2500 of my money which I should not have been required to pay due to their mistake. They have since been filing numerous appeals with my insurance company to no avail. The claims are repeatedly denied yet they continue to file appeals and refuse to refund any of my money. I filed a grievance with my insurance company, which apparently does not do a whole lot of good since even though they denied the claims, they still seem to be on the side of the dental office. They apparently have no authority to require the practice to refund any money. I advise you to avoid this dental office at all costs, since they seem to only care about getting as much money out of a person as they possibly can, then accept no responsibility for their costly mistakes. I have switched dental offices and will never give Winchester Dental Care the opportunity to rip me off again. Don't let them do the same to you!

I really appreciate everything that they have done for me. I…read morehave my smile back The entire office staff are very friendly and very professional

I booked my appointment for dental cleaning, they called about getting my insurance to authorized…read moremy cleaning, gave them my information, and stated if there was an issue they would call back. Didn't receive a call; so I arrived at my appointment. While in the waiting room, the front desk stated that I wasn't on the dental insurance. I asked about this was looked into earlier and the person stated I'd there was an issue they would notify me before the appointment. So I had to decline my appointment. Front desk person seemed perplexed. I told her I am not going to pay for a cleaning when I have insurance. I asked why I wasn't notified if my insurance wasn't accepted. She didn't have an answer. Super disappointed.

Wow Jade and the other staff are super awesome! What a great experience and it was hassle free. You…read moreneed to see them and really experience a great dental treatment.

2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

Dr. Gibson is a terrific dentist. She is very sensitive to her patient's comfort, and she is…read moreskilled at resolving the most complicated dental issues. Her reputation is impeccable - she is professional, keeps well abreast of evolving dental technologies and she runs a very good business. Every contact with Dr. Gibson's office is pleasurable and re-assures her patients that we are in good hands. She has taken great care in selecting her staff, each of whom exudes their own confidence and always with your benefit and care as their foremost consideration. Sarah is a wonderful office administrator who keeps things running smoothly and is very helpful and accommodating; and my dental hygienist (Cindy) is a veteran of the United States Air Force and a skilled professional with a gentle touch. I'm in my 70's, and I've had many dentist and been to many dental offices. Dr. Gibson ranks on top of them all, and I unhesitatingly and highly recommend her for your dental care as well as the care of your entire family.

Excellent gentle dentist. I am like everyone else and i just dread seeing the dentist. Dr. Heather…read moreGibson reassure me and makes me feel very relaxed and at ease. She is definatly the one to call for your family dental care. My 3 yr old grand daughter even sees her and loves Dr. Heather Gibson. The office staff is also top notch , friendly and always helpful. Mary Sanders

My husband has been having really bad tooth pain for about a week now , and this morning it just…read moregot super unbearable , Cedar Creek Dental was amazing and was able to get him in and out THE SAME DAY. This is my regular dentist as well and I have had nothing but good experiences. Thank you guys for getting my husband in asap !

Cedar Creek Dental is great at keeping my gum disease in check with maintenance cleanings. Always…read morepainless! Appreciate the well trained and friendly staff!

Each of our younger daughters have now had office visits and/or dental work performed within the…read moreoffice. Our experience each visit has been great. The front end process was handled professionally each staff member we encountered seemed to enjoy their positions. The culture is welcoming and calming to children and parents. Our family looks forward to this new dental relationship.

Dr. As office is absolutely wonderful. we drove 2 and a half hours just to see him. We currently…read morelive in WV, but used to live in Winchester and a good friend of ours used to work for Dr. A. We were with a different practice out of Morgantown and it was a nightmare. They were going to charge us $13-15k for my daughter dental surgery at Christmas time. It took 8 months to even get in for the surgery and by the time it was time for surgery they told us it would be $14k and my poor daughters teeth were getting worse. Dr. A got us in within days for the consolutation and a week later, my daughter went into surgery with Dr. Norbo who was absolutely wonderful, caring, and did amazing work on my daughter! we could not of been treated with more love and respect at this practice and we are telling everyone!!! thank you to Valley Pediatric Dentistry of Winchester for all you did for us!!

Great first time experience today. I was very pleased with the care and attention of the whole…read morestaff, I made an appointment for a routine cleaning in 6 months

Words cannot express how much I love this office! I'm a complete dental-phobe after some bad…read moredentist experiences as a child and always have had a lot of anxiety surrounding dental visits. Dr. Haynie and his fabulous team of hygienists put me right at ease. It was the most calm, gentle and thorough cleaning I've ever had (in my 30 years of life). I've seen several hygienists in the office and they are all equally amazing. They are great at fitting you in for emergencies or last-minute concerns as well.

This is my 2nd review. 1st was in December 2025. I had my full (lower and upper) dentures made by…read moreAspen a few years ago. The lower cracked on Dec and Aspen reloaded it quickly (within an hour). The lower broke again yesterday and again they repaired it in a hour after evaluation. They also have ordered a spare / replacement be made, no charge. I have not had the negative experience that some have posted but anything is possible. Perhaps personnel changes have made a difference; their facility replaced the former Ruby Tuesday location a few years ago. I found the staff at Aspen personable and responsive, a far cry from other experiences with others in the past (not local to Winchester). I do highly recommend them.

Horrible. I called on 5-26 and was told my consultation told be 29 99. On 5 27 I called to…read moreconfirm this and was told it was correct. Both calls acknowledged i was a former patient. Two hours later I was called to confirm that I understood that I was a returning patient and it would be 165.00. The supervisor i asked for hung up on me. I have reported them to the state.