Great first time experience today. I was very pleased with the care and attention of the whole…read morestaff, I made an appointment for a routine cleaning in 6 months

Words cannot express how much I love this office! I'm a complete dental-phobe after some bad…read moredentist experiences as a child and always have had a lot of anxiety surrounding dental visits. Dr. Haynie and his fabulous team of hygienists put me right at ease. It was the most calm, gentle and thorough cleaning I've ever had (in my 30 years of life). I've seen several hygienists in the office and they are all equally amazing. They are great at fitting you in for emergencies or last-minute concerns as well.

2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

Oh my goodness. I should have read all the other reviews before making my first (and last!)…read more appointment. X rays were taken with a camera, the teeth cleaning was not much more than a regular toothbrush cleaning and the front office staff were unprofessional. I paid out of pocket to redo cleaning, x rays and exam with another dentist who offered the standard of care I am used to shortly after this visit.

I would recommend people stay away from this dentist office. I've seen many dentists across 4…read moredifferent states and this one is definitely the worst. The oral hygienist didn't appear to know what she was doing. I sat down in the chair and she brushed and flossed my teeth as normal. The dentist then came in and looked at my teeth for all of about 7 seconds and said "you have very good oral hygiene" and left. The hygienist then said "ok, you're good to go!" Except I wasn't good to go, because neither of them scraped any of the plaque off my teeth (which is a very standard part of a regular cleaning). I literally had to ask the hygienist to do this, and she went to get the dentist who rushed in, picked two of my bottom teeth in about 30 seconds, and then said I was good to go. I know that I had more than that (I always do), but they clearly just wanted to usher me out the door ASAP. Side note: the place is dingy. Missing ceiling tiles, outdated equipment, generally sketchy feeling. Pair that with horrendous service and I will never return. I will explicitly tell others to avoid them as well.

This is my 2nd review. 1st was in December 2025. I had my full (lower and upper) dentures made by…read moreAspen a few years ago. The lower cracked on Dec and Aspen reloaded it quickly (within an hour). The lower broke again yesterday and again they repaired it in a hour after evaluation. They also have ordered a spare / replacement be made, no charge. I have not had the negative experience that some have posted but anything is possible. Perhaps personnel changes have made a difference; their facility replaced the former Ruby Tuesday location a few years ago. I found the staff at Aspen personable and responsive, a far cry from other experiences with others in the past (not local to Winchester). I do highly recommend them.

Horrible. I called on 5-26 and was told my consultation told be 29 99. On 5 27 I called to…read moreconfirm this and was told it was correct. Both calls acknowledged i was a former patient. Two hours later I was called to confirm that I understood that I was a returning patient and it would be 165.00. The supervisor i asked for hung up on me. I have reported them to the state.

I really like Dr. Grecko for my ortho appointments but the dentistry side seems to only want to…read moremake money. My fillings and dental work have not been anything amazing and I simply go here now due to my insurance. I will look elsewhere for cleanings if my dental insurance changes.

Received the best care from Dr. Leskiv and his assistant. They The front desk is very helpful and…read moreknowledgeable

This guy broke one of my front teeth while trying to pull a molar!!! Never offered any means to…read morecorrect the broken tooth! I will never go back and never reccomend anyone to go to this dentist!!!!

Dr. Jeffrey Davis has been my dentist for more than ten years and I am happy to say that his…read moreservices along with that of his two RDS assistants have been superb. Now that I am becoming elderly my dental problems are becoming more complex to fix and I appreciate that Dr. Davis walks the extra mile to ensure a quality job. They deserve to enjoy a great thanksgiving

Have been going to this clinic for many years and they always do a good job with my teeth. Today, I…read morewas treated by Megan who did a great job with cleaning. Light hands, very careful with instruments in my mouth, pleasant personality. six stars! Highly recommend this practice.

I've been coming to Dr. Sobieh since last year. It had been a long time since I'd been to a…read moredentist, and I was nervous. I've had to have deep cleanings, fillings and a tooth pulled, and the results have been practically painless. Times surely have changed! Dr. Sobieh is wonderful as is her staff. I highly recommend them to anyone in need of dental care.

Dr Neumann is the very best. And anyone who says otherwise has never felt real dental and needed…read morehelp in a pinch. He has come my rescue at least 3-4 times over 10 years. My fault for not keeping up with cleanings. And repairs. I trust him with my own and my family's teeth.

The hygienist was awesome and took good care of me during cleaning on my first visit. However, they…read morecould not finish my cleaning so they reschedule me for a second day in which they rushed and were very rough. Then I find out they charged me additional charges on a cleaning that I get every 6 month. My insurance always covers my cleanings and they over charged for a cleaning. Also horrible, horrible front desk staff. Miss quoted insurance coverage and what insurance they accept. Do your own research because they will not help you.

I've had only wonderful experiences here-every member of the team is so compassionate and the…read moreservices are truly top-notch. If you are looking for a dentist who truly cares about your overall well-being, go see Dr. Sheri! My first experience here was incredibly comprehensive. Dr. Sheri looked at my dental health through a holistic lens, teaching me how things like nutrients and airway health connect to my teeth in a very personalized way. Every experience here has been stellar. I had an excellent cleaning, as well as a completely pain-free experience getting deep fillings. Everyone at this office really does their best to provide the most comfortable experience. They offered me a weighted blanket before getting my fillings and it really helped! I've previously suffered from intense nerve pain while getting fillings at other dental offices, so I was amazed by how comfortable and wonderful this procedure was. Special thank you also to Jasmine who wonderfully assisted during my fillings appointment! Everything was communicated so well and I was given a personalized care plan that goes way beyond just "brush and floss;" it's truly holistic and focuses on overall health.

Grateful for Dr. Sheri! I appreciate the naturalistic approach and frame for dental care.read more