I am writing to formally report a complaint about a bus driver, operating Route 10 bus number 4511…read moreon Friday, March 20, 2026. Approximately 1500 hours (3:00 pm), the driver approached bus stop at Rivers Ave/Remount NB where my husband and I were awaiting pickup according to the transit app. The driver's behavior was unprofessional, disrespectful, and discriminatory and caused discomfort to my husband and I. My husband is a Retired VA 100 percent disabled U.S. Veteran. "On 20 March at approximately 1500 hours the driver responded rudely and dismissively: "I am not picking up passengers, only dropping off". I approached the entrance with full busfare in hand. I understood her refusing to allow my husband and I on the transit. Respectfully I greeted the driver and entered our fare into the register. She then sarcastically asks my husband to disassemble our small carryon wagon holding a bag of dogfood for our service dogs at home. As we unloaded before entering fully onto the bus the driver raised her voice at me demanding " help him I'm in a hurry, you should have already taken that out". Several passengers sitting near the back began yelling slanders at my husband and I. The driver took No action to maintain control of her passengers conduct. We, my husband and I took our seat at the front right and continued the route in a composed and respectful manner to reach our destination. We feel the said driver's conduct was rude and unprofessional and even Unconstitutional. We are asking for a formal investigation into the driver's conduct; additional driver training on safety and customer service and an apology or compensation for those effected.

The older gentleman who drove the bus was super nice. During our short trip somehow we got on the…read moresubject of investment strageties: real-estate, buying precious metals, TSP, LLCs, ect. This was his third career and slowing building generational wealth and he had his pensions from his two previous careers. What a gem to have so much knowledge and to share it with me! The four star rating is only because the bus was late. But that is only because the bus was having some mechanical issues. If your traveling, the public bus system is great to use. Your smart phone will help you navigate where to walk, what bus stop to wait at and what bus number you should be on. Save money by using the bus. Fares are only $2.00.

These guys really suck! Unreliable, regularly late, change their schedules without notice......then…read morehorrid customer service! I hope you can use a different company! You've had fair warning!

From the owner: Launched in 2011, SchoolWheels Direct is dedicated to providing parents and school districts across…read moreNorth America with safe, secure and reliable transportation and innovative technology services that improve performance, communication and safety on the way to and from school every day. This cost effective, fee-based student transportation service allows busy parents to continue sending their children to and from school every day in the safety of a school bus operated by a highly trained and licensed driver. SchoolWheels Direct leverages the core competencies of its parent company Student Transportation Inc.(STI) to create a new business model in which we market our transportation, safety and security services directly to parents. SchoolWheels Direct partners with some of the most trusted service providers in transportation, security and technology to make a child's travel to and from school a one-of-a-kind, safe experience. Parents can sign up, manage their account, choose routes and pay for service on the schoolwheels.com website. The SchoolWheels Direct SafeStop mobile app is a perfect example of a service provided that allows parents, students and schools to securely pinpoint the location of a vehicle on its route to and from school. It's accessible from any device connected to the Internet, and updates stop and arrival information in real time.

Recently in South Carolina for family reunion. Our driver was Cliff and he was fantastic. He was…read moredressed professionally and acted even more so. It was a large group of 25 and yet he was able see us individually. He drove well, was sensitive and able to meet our needs.

We booked two vintage buses for my daughter's wedding to be used as shuttles for our guests…read more Apparently one of the buses needed a mechanical overhaul, so they substituted it with a charter bus. I told them I didn't want two different kinds of buses b/c that wasn't what we paid for, but they refused to return the $950 deposit for the one vintage bus that wasn't having mechanical issues. We are going with a different company to have two matching trolleys, and LCV refuses to give us a refund despite the fact that they aren't giving us what we paid for. Horrible customer service.

On time, actually arrived early, takes the anxiety out of it. A real gentleman driver in an…read moreimpeccable vehicle.

Booked the day before to the airport and had Jerry as a driver in the morning. Pleasant and timely…read moreservice. Got my confirmation email and text messages regarding driver information and location all the way till arrival at the driveway. I truly enjoyed Mt.Pleasant and can't wait to visit again. I'll be calling this shuttle service when I return.

local resident for 50 years and even with tourist season is in order!!!!!!…read more Cheers!!!!!! Merrill

From the owner: At Twin Tours & Travel, we are dedicated to providing exceptional bus charter services, ensuring…read moreyour journey is as smooth and comfortable as your destination is exciting. Whether you're organizing a corporate outing, a school trip, or a family event, our fleet of modern, spacious buses is equipped to handle all your group travel needs. Are you planning a group outing, corporate event, or special occasion? Twin Tours & Travel is here to provide you with exceptional bus charter services designed to meet all your transportation needs.

I am coach a part of a collegiate university and we partner with Coastal Limo during the season as…read moreour chartered traveling company! We send in our schedule for the season to the company and within a week of traveling, we send an itinerary for what the traveling day will look like! Our most recent trip with Coastal Limo was for conference tournament. Our scheduled day was Thursday - Sunday. We had our driver for the time being but then was switched last minute! Our new driver was Mr. Al! Upon arrival, Mr. Al was informed that the schedule would fluctuate due to weather and outcomes of games! He had no issue with being super available and flexible for us! The first day of the tournament was canceled due to inclement weather which caused an additional day to our stay and Mr. Al was on standby for us most of the day. He was excited, patient and happy to do what was asked! He would take us to all the places and help with load/unload the bus. He encouraged our players and ensured we would come out the tournaments as winners! He would come watch the games and celebrate the smalls wins with us! We ended us winning the conference tournament and we want to thank Mr. Al for being our driver! He helped our trip go smoothly and his encouragement was very much felt! I highly recommend Mr. Al for your future trips with this company!

DO NOT USE THIS COMPANY FOR TRANSPORTATION. We used coastal limo for transportation during my…read morewedding last week and our driver was down right disrespectful...not just to me, but my mom, the best man, and several others in our wedding party. The driver refused to turn the radio on because he said he would not be able to hear if police officers were trying to pull him over...meanwhile, he was speeding the entire ride where 1 guest actually fell off her seat going around a turn. When I told him I paid a hefty price and wanted music to celebrate my wedding, he gave me a rude response while throwing an "F" bomb at me. After the wedding, we had guests going downtown to an after party and he refused transportation for any guests carrying alcohol (South Carolina allows opened containers on "hired charter vehicles" so this isn't true). We unfortunately needed to uber downtown instead. When I asked for a refund, I did not receive a timely response from the company. When I asked if they could return our belongings that were left on the bus, I was told twice (5 days apart) that they are looking into it and needed to await a response from the driver which had not been given. There are plenty of other companies in the area. Please go with someone else.

DASH is a free public bus service operated by CARTA to many of Charleston's attractions. There are…read morethree different DASH bus routes that operate daily with frequent service on the 210 and 211, with buses running every 15 minutes for most of the day. The 213 is less frequent, running about every 45 minutes. While I stayed in the heart of Charleston, I was only able to use it once on my trip as I preferred to walk around most of the time since the city is very walkable. Also, DASH does not operate south of Broad Street, so it is not that convenient if you are trying to visit The Battery. I will say the buses are too big to operate on those narrow streets, anyway. Still, it is nice to know that this bus service is available, particularly on hot sunny days or when you do not feel like walking too far.