So I still have a iphone 6s, (such a rich history) the only surprise is that my battery lasted as…read morelong as it has, well I can no longer put it off and started looking for a battery replacement. (Don't worry I'll be upgrading soon enough) I've replaced a battery before successfully on another phone but After digging into all the options I find buying batteries off Amazon or eBay is a crapshoot at best. There's more truth in "if it's too good to be true it probably isn't" than in any of the hype and advertising for all the aftermarket batteries. Next I could take it to the Genius Bar but I'd be detached from my Apple crack 3-5 days too long. Now I'm speculating that might cost me $70 min there, so I opted to splurge another $30 to have it done while waiting. If it was only $70 I would have given them 5 stars but even at that premium cost I'm still pleased by the professionalism and speed of service. While we were told it would take an hour, I left them with my wife's number to call or text if it's done sooner. So we had sushi three stores down and just as we were paying the bill we got the call right around 30 minutes; which is kinda what I was expecting/hoping for, So the battery comes with a 6 month service warranty and while I have no expectation it will last as long as the original battery if I get a year or two more maybe that should be fine..... if not I'll be sure to update this review.

I called ahead and was quoted $100 for a screen repair, including the fee for the technician to…read moretake a deeper look at the phone. I mistakenly told them I had an iPhone X when it was actually my boyfriend's iPhone 14. When I arrived, the price jumped to $191. I understand newer phones cost more to repair, but I was surprised that the price nearly doubled. The repair was completed, but the unexpected increase was disappointing.

Took 3 weeks to fix my laptop and now my keyboard is flexing. My model is rigid and not supposed to…read moredo that. Next time I will fix my own computer as I do have years of experience in that going back to 1999. I just figured I would give it to someone who does it for a living so that I could focus on other things. Silly me!

The main technician, Ted, was incredibly rude -- he spoke over me, ignored that I have a stutter,…read moreand even yelled at me to hang up because he "might lose two other calls." That's completely unacceptable behavior toward a paying customer. They never mentioned repairs would take 2-3 days. I was clearly told it would be done overnight or the next day, which I have in writing. Once they had my laptop, the story suddenly changed. The communication was chaotic and inconsistent. They also pressured me for my password even after I explained that my computer contains sensitive client banking data, then backtracked and said they didn't need it. For that, they charged almost $300 for a basic cleaning and repaste. Their Google page doesn't even list a proper address, which is concerning for a repair shop. Unprofessional, disorganized, overpriced, disrespectful, and completely lacking in understanding for people with disabilities. I would never recommend this place to anyone. I'd rather trash the laptop than hand it back to Ted -- that says everything about how much I trust his shop.

Competent, personable and helpful! Allison and the others have a wide range of experience across…read moreplatforms and have been very helpful for a customer who uses a variety of Google, Apple, and Microsoft hardware and software.

I spent two separate two-hour sessions with Apple support and another two-hour session with…read moredifferent IT consultant I use--six hours total--in a futile attempt to solve a problem with the disappearance of one entire email account. All three consultations failed to fix a crippling condition. I spent 27 minutes with Peter at Technician X during which he not only solved my problem but also another problem I didn't even know I had. What a shame I can give him and Technician X only five stars. I'd dump an entire constellation on them if I could! I almost wish I had a new problem to take to them just for the fun of watching genuine experts do their thing...