My experience with Motorcars International was horrible, and I feel compelled to share so others…read moredon't make the same mistake I did. So better late than never.
On 10/25, I brought my 2011 Audi A4 with 115K miles to Motorcars International because my engine coolant light came on. My go-to mechanic (German Car Repair) was too far away, and Motorcars International had decent reviews--clearly misleading.
After dropping off my car, I was contacted with a list of "necessary repairs": replacing the coolant pipe, upper timing cover, and upper control arms, totaling over $1,700. Trusting their "expertise," I approved the repairs.
The moment I picked up the car and drove the short 1.7 miles home, red flags started flying. When I turned off the car in my garage, I noticed a bizarre running noise, something I had NEVER experienced before. Concerned, I called the shop, and the front desk guy told me it was "normal"--some absolute nonsense about it stopping after five minutes. Spoiler alert: it wasn't normal.
Later that SAME day, I drove 4.4 miles, and guess what? The engine coolant light came back on! I just picked the car up only a few hours ago. How is this possible after just spending over $1K? When I called the shop again, front desk dude was, unsurprisingly, smug and useless. His "maybe you should bring it back" response was annoying. Ya think?! He even admitted they "might not have driven the car long enough" after the repair. What kind of shop doesn't properly test a car after repairs?!
Afraid to risk the highway, I spent two hours crawling 4.4 miles back home, pulling over repeatedly as the engine coolant light kept coming on and giving my car time to cool off. It was a nerve-wracking ordeal that could have been avoided if they had done their job right the first time.
The next day, I took the car back, only to be told that the water pump--the real culprit--needed replacing. This repair cost me an additional $1,164.92.
When I asked why they didn't catch this the first time, I got some ridiculous excuse about it "not showing up." Newsflash: a thorough diagnostic should have uncovered this issue in the first place. Where is the subject matter expertise.
I argued they should at least cover part of the cost since their negligence led to this fiasco, but they refused. This shop's lack of thoroughness, laziness, and poor communication could have cost me my safety. What if my engine had failed while on the highway?
In total, I spent nearly $3,000, most of which could have been avoided had they done their job properly the first time. I will never return to Motorcars International and strongly urge anyone reading this to look elsewhere.
For quality, professional, and thorough service, go to German Car Repair on 6070 Atlanta Hwy in Alpharetta. They have master Audi technicians, fair prices, and won't risk your safety with half-baked repairs.
