Dropped my phone on the pavement while walking my dog and needed to fix the broken glass back. The…read moreApple Store in the Topanga Mall told me it would be several hundred dollars and recommended I get it fixed by a third party. Went to Airtech and they got it fixed for a reasonable amount in a few hours. Really appreciate this store. There are two mall kiosks that can fix a phone but I'd prefer to go here. Friendly service and got what I wanted.

Excellent and competitive prices and they have stellar customer service. Go see Mr Yani he and his…read moreteam will hook you all up with whatever your cellular needs are . They replaced my battery and charging port and have extended my phones for another 2 plus years easily especially now . They sell brand name accessories and cell phones new /used and repair your phone .4 locations. One stop shop

This is a great T mobile store to go to for any type of help! Joseph L assisted me when I came in…read morefor a phone change and was very patient and helpful! Last time I came in I was attended by Liam, who is also a delightful worker! Thank you for answering any and all questions I had when switching!

They lied to us about a deal in which you we give an old phone for a new one. They took are old…read morephone, charged us for the new one and said that they cannot give us our old phone back because we didn't follow specific directions!!!! Thiefs and scammers stay clear from this store the staff are liars. Business with them cost me about $1500 and a headache. They also gave us " FREE APPLE WATCHES" then charged us a line for each. When we cancelled the line they asked for the watches back.

Customer service is way below par! Sub-zero customer service!…read more I purchased an iPhone on November 20, 2025. When I went to the store to pick up my new phone and do the media transfer and turn in the old phone, I went there because the manager, Joshua, who sold me the phone, said I would be helped by one of the associates if he (Joshua) was not there. I received an email from AT&T saying my phone was delivered to their store. The associate, whose name is ANDRES, said he couldn't find the phone. He looked in the back and said my phone didn't arrive at the store. The phone was sitting in a shopping bag with my name on it. He did not seem to want to help me, and he was extremely short, curt and rude. The other associate, Oswaldo, actually found the phone. It was sitting in the back in a small shopping bag, affixed with a sticky note with my name on it. Photo attached. ANDRES began arguing with me, and his anger began to escalate, since I told him that he didn't know what he was doing. It was obvious that he had no idea what he was doing, and that he wasn't willing to look for my phone. I asked ANDRES for his name, and he sarcastically told me to take a picture of him. I took a photo of him since he asked me to do so. Then he became enraged after I took the photo of him, and he tried to throw me out of the store. I asked Oswaldo to help me with the installation. It was obvious ANDRES was not going to help. Oswaldo also refused to help me at that point, and suggested I go to another store. Then, ANDRES picked up my shopping bag and violently tossed the shopping bag on a table, and he told me to "get out of the store." He told me "never to show my face in the store again." I had to go to the Encino store to get the help I needed to set up my phone. The associates in the Encino store were very polite and accommodating, and did a great job. In my honest opinion, the customer service in the Woodland Hills store is atrocious! I have never been treated so rudely by a sales associate anywhere. I have been upgrading my iPhones there for many years. ANDRES is not suited for a customer service position with AT&T. I will pursue the matter further and report the incident to the District Manager. I will also never return to Woodland Hills and give them my business. In the future, I will take my business to the Encino store. Interestingly enough, no one in either the Woodland Hills store or the Encino store was willing to give me the email address for the District Manager in order that I may write and report the incident with ANDRES and his lack of professionalism. When I called today, November 26, ANDRES hung up on me 3 times when I asked to speak to Joshua, whom I was told would be in the store after 11AM today. ANDRES recognized my voice, and kept hanging up. Once again, he threatened me about returning to the store. And once again, ANDRES demonstrated rudeness and a poor sense of business acumen by telling me to "stay out of his store"! I would rate this customer service less than 1 star if at all possible. ANDRES must be removed from his position at once. I come from a generation where "the customer is always right ". Why does this not apply in this day and age? EDITED TO ADD -- I just spoke to Joshua, the store manager. Today is Friday, November 28, 2025. Joshua was not only unhelpful, but he took the side of ANDRES. He wasn't supportive regarding my treatment in his store, and said Yelp is a waste of time! He brushed my phone call off! Never give the Woodland Hills branch of AT&T your business. I hope the District Manager reads this review, because Joshua did not want to give me the information to send an email to their District Manager. Does anyone know if the Better Business Bureau takes these situations seriously?

I was at this branch today with my daughter on my day off. I needed to sort out a few things, not…read morejust buy a phone but also switch a couple of lines since I'm a business customer, and I expected good service. I waited about 20 minutes in line, and when it was finally my turn, I found out the guy there was completely unprofessional and had no idea how to operate the computer or do basic tasks. I just asked for some simple things, like moving a prepaid line to a regular line. In the end, he sent me to another branch because he didn't know how to do anything. I have no idea why they opened this store if they put someone there who can't help at all. Now I'm on my way to another store in the rain, just wasting my whole day.

Horrible customer service. They gave me a number that someone just had disconnected. I get…read morenumerous texts and calls from people I don't know in another state. I was told to go to any t-mobile store and buy a new simcard and I would get a new #. The guy finally hung up on me. T-mobile had no idea why I was sent there, they sent me to Att, they knew nothing. I called Airtalk back again, connected again overseas. The girl knew more, but it was a hassle to change #. They won't give a new simcard with new #. Really disgusting

My experience with AirTalk Wireless has been unacceptable.I received a defective Lifeline device in…read moreApril and followed every step they required -- IMEI, ICCID, photos, troubleshooting, documentation. Instead of honoring the warranty, AirTalk demanded I mail in my only phone and go without service for up to 30 days, even though I rely on my phone for employment, transportation, verification codes, and safety. When I filed an FCC complaint, AirTalk responded with contradictions, misinformation, and shifting instructions. They later mailed me a SIM card instead of a replacement device, even though my complaint was about a broken phone. The FCC requested a supplemental response from AirTalk months ago, and AirTalk simply ignored it. Three months later, I still have no working device, no continuity of service, and no resolution. This has been one of the worst customer experiences I've ever had. If you're considering AirTalk Wireless, be aware of how they treat Lifeline customers who need reliable service.

I've gone to this shop multiple times for my devices and the experience is consistent and…read morepredictable, the service is prompt clear professional and very reassuring. Shadi is great knows his customers and just leaves you feeling you're in good hands. I went in to have the battery of my iPhone and screen repaired/replaced and it was done really quick and of such quality all my enthusiasm of getting a new iPhone 17 from the Apple Store vanished entirely. I felt like I had a brand new phone. Shout out to Shadi. More power to you and your biz. Shukran

I had a phone which had a broken screen. They repair my iphone which was in bad shape at a great…read moreprice. Great customer service and my phone repair was done in like 20-30 mins and would be free if it had worked. Great customer service and an expert in repair of phones and other accessories. Thank you guys

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

Rich the cell phone Doctor can fix your cell phone & treat you as a family member with great…read morepricing fast repairs with quality workmanship..

Okay, I can easily and accurately compare my past visits to the Verizon store to that of purchasing…read morea car! Long, tons of waiting, ultimately expensive, and a contstant sales pitch that could give you hives! NOT THIS TIME! I had the BEST Verizon staff help me today (Anthony). I want to add, I have been a Verizon customer for almost 30 years!! I have been to the storefront MANY times for many reasons! Anthony was the best! Professional, courteous, SUPER knowledgeable, pleasant AND "present" and overall just wicked efficient! My issue was complicated (porting lines, upgrades, business vs personal accounts, etc.). It took a while! He made my visit painless! THANK YOU! Now, someone give that kid a promotion and a riase!!

Pretty pissed off. Came into the store for an iPad that I had to finance. While the rep…read moreWho was helping me was quickly explaining going thru everything and saying sign here sign here, didn't explain anything and rushed thru everything. He went to the back to get the iPad and came out with a SIM card as well too. He said it was a gift from Verizon for being such a loyal customer and it's a sim that I can just put into any phone and be charged $5 per month for if I decide to use it. I thought this was odd. He then told me to sign something else, and quickly rushed me out. Then my bill came ... I'm being charged for another phone line I NEVER AUTHORIZED, being charged for an iPhone SE that I DO NOT OWN. This is fraud!!!!!!! Stay away.

1 year later and I'm still blown away by their custom service and quality work. The last time I was…read morehere was for a clean the charging port on my IPhone 15 and since I have the 16 it's time to get another cleaning. I'm 100% sure I'll come here after a couple months of use when I get the 17. A couple weeks ago I was telling a co worker about this place and tomorrow when I get to work I'm going to remind them about it. Thank you so much to the technician on 5th of August 2025 2pm

Went in to see if I could get my daughter's iPhone screen fixed. Yanni was available to help. He…read morewas super kind and friendly. Price was reasonable. Daughter happy with her phone again. Thank you Airtech Communications

This dude Nelson is the biggest scammer. Charged me $180 for screen replacement and broke the back…read moreof my phone. When I told him he decided to not respond. Touch screen also lags. Would not recommend this place going to his store after work.

Be careful with this place. Nelson Diaz charged me $250 for a phone screen, telling me it was "high…read morequality." Today, I went to another technician and had the screen checked in front of me. He showed me everything and explained that the screen installed was actually a very cheap replacement screen. Most good-quality replacement screens usually cost around $140-$160, and even the cheaper ones are around $100-$130. Charging $250 for the cheapest quality screen is insane. I would understand if it was an original screen, but it wasn't. After the repair, my phone started overheating and the battery started draining much faster than before. Now I understand why. If you don't believe this review, just compare prices yourself at other repair shops -- but don't go to the places he recommends. Ask around independently and you'll quickly realize how overpriced this guy is. He talks very nicely at first, but in my experience, he completely ripped me off. Be careful.

Well... I'm happy to say that my experience was better than the others. I switched cell phones but…read moremy new phone wasn't connected to a network thus it wouldn't make any calls. The guy that helped me at this location was fine. He told me he could help me for $27 or I could call customer support and they could help resolve it for free and they did. Btw: the number for customer support is 611. I asked for the number and felt like dolt when he gave it to me. But, they resolved the issue and I wasn't charged, so I'm happy.

Unpleasant attitude. I came in with a problem they could solve 100% but they sent me to customer…read moresupport line. Didn't even get the phone number