I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

Absolute waste of time, Open 1.5 hours a day @ 3:30pm-5:00pm How the F* do U fix anything ???…read more Response was, Oh I'm a One person show ! Thanks for the Heads up / Waste of time.

I've used them for over 30 years. They use only the best components and always completely back…read moretheir stuff and take care of their customers.

I have 24 hours experience with CTS -but--Prompt service of a new customer. Very friendly, came to…read morethe house, fixed the issue by cleaning up a phished and hacked OS on an iMac. Focused on problem and provided good advice going forward. Price reasonable for the service If this works as I expect iIwill use CTS in preference to other options.

Great service, super friendly and helpful. Prices are also extremely reasonable. I've gone in a…read morefew times with various old computers and they have been great. Highly recommend!

I contacted the computer company yesterday for a problem I was having with my laptop…read more Singh came this morning, did an assessment and quickly resolved the issue. I highly recommend their quick and professional services!

Nice guys who are plenty smart, but they do not have an adequate repair bench for complex computer…read moreproblems, and they don't do a great job of listening to customers. Additionally, they are not diligent enough in diagnosis. The result in my case was that I paid them $50 diagnostic fee without actually receiving a diagnostic and with them asking me to buy RAM so they could test out my computer with new RAM (because they didn't have sufficient parts on hand). I would go to this shop to buy a PC or for basic support. I would not go to this shop for support on truly complex PC problems. I brought in a home-built PC with stability issues. I didn't have the time or interchangable parts to diagnose the PC myself, but needed it diagnosed and fixed as I used it for statistical analysis work. I ran the guy who checked me in through the steps I had taken (chkdisk and related), but he did not take adequate notes at check in. As a result, they held on to my computer for two weeks running the same checks. As I found this out, I informed the other guy who ran diagnosis on the computer I had completed all these checks. At this point, he insisted I needed to buy RAM so the computer shop could evaluate the issue with new RAM. This is a very strange request. Any shop worth it's own salt should have the interchangable parts and testing bench necessary to diagnose things without requiring the customer buy parts for the shop to do so. As he had been telling me inaccuracies about my hardware such as (1) MB can't handle the RAM I have in it because it is wrong speed (MB can handle it, it just has to be set to OC in bios) and (2) that my RAM was only 16 gb (wrong, it is clearly 4 sticks of 8 gb per stick), I decided to take the computer to a big box tech store nearby (who also failed to diagnose correctly). Upon pickup, the guys at the shop told me they believed I had a failed graphics card and RAM issue. I ended up doing the diagnosis myself a month later when my time freed up and figured out that I had (1) a corrupt windows install, and (2) a corrupted bios that was causing very strange MB behavior. I replaced no parts, just did a clean bios flash and a clean install of Windows. I am writing this review on the exact same PC, same parts, completely stable. However, I am sore that I paid $50 bucks and lost my home desktop for several weeks for nothing, and that I then solved the issue in about 2 days of my own work.

Great service at a very reasonable fee. Took my laptop in thinking it had a major issue. They got…read moreback letting me know it is due to a broken charger and charged me a very reasonable fee for their service. Appreciate it!

Was connected with SCS via Allstate via Home Depot protection plan on a dishwasher. Allstate…read morescheduled it for 2 days after my call to them; SCS said they couldn't meet that timeline and gave me a day 10 days outs. Day of appointment (window 9a-11a): Running too late; wouldn't arrive until at least 1; decided to reschedule for 2 days later. Day of that appointment (window 12p-4p): No-call no-show. I had to reach out to them multiple times the next two business days to get an update. Their offer to reschedule was *another* 10 days later. And this was just for a diagnostic. Not even to repair. Cancelled my claim with them. I encourage others to seeks services elsewhere. Disappointed by the lack of professionalism and accountability.

Avoid at all costs. They are apparently working with Home Depot warranty services. But they are too…read morebusy to actually do the work. It's been over a month and it's not fixed. When I called to complain about a missed appointment the woman actually yelled at me.

I would give Richard Dopazo a double thumbs up rating for the rapidity, professionalism, and…read moretechnical skills with which he remedied my Corsair 64 GB flash drive and with which he went all out in his heroic attempts to restore my Western Digital Passport external HD (clean room, third party, and all). And his costs were 'below modest' (I have NO COMPLAINTS - though I was sad that his best efforts - even his expert referral to a DriveSavers in California - could not save precious family data and photos). He succeeded most of the time at jobs thought to be hopeless; his prices are low, his speed very fast, his courtesy heart-warming, and his thoroughness and professionalism are impressive!

to be concise: Positives:…read more * fix laptop hardware *fair price * decent communication Negatives: * took much longer than expected. To be long winded: my 1.5 year old gateway laptop decided it did not want to turn on, - after calling many repair shops I discovered many places do not even work with laptop hardware issues- iTech did! so Plus 1 for them. I took my computer here and Rich diagnosed it with a faulty motherboard. If you chose to get the work done with them, the diagnostic fee is waived which is good, and the labor/parts were fairly priced. Rich was good at staying on top of communicating with me about where my laptop stood on the repair, unfortunately I kept being told it would be done friday... then on friday... o no, maybe Monday. Then once the motherboard was fixed, it turned out the touch pad had also somehow went- In the end it took 2 months to fix! And was a lot more money than the initial estimate. To be fair- that was not their fault, there were unforeseen problems that kept delaying things, and most of the hold up was waiting on parts. Rich did discount some labor in lieu of making me wait so long. and now here I am typing on my once-again-wonderfully functioning laptop! and restored some needed data for school before the fix for free. Just a warning if you go: the Office is in a house. Its a white house, on a random side street with a red door, you have to go to the side door and press the doorbell labeled "B", which I didn't figure out until I got there.

Beware. I urge anyone considering this service to carefully…read moreexamine ii's online reviews. I booked a service for 10/4/25 and waited 4 hours for a no show, no call. Like a fool was willing to offer a second chance and rescheduled for 10/5. one hour prior to service was informed of cancellation. I'll find a company that delivers. Beware.

This is a zero star review! A technician confirmed an appointment then calls me 2 minutes later…read moresaying there is a conflict of schedule and tried to reschedule me for a different day. When I called the technician out for confirming the appointment even though there was a scheduled conflict he got defensive, gave me attitude and hung up on me. He then cancelled the appointment on me. Why would they confirm the appointment if he couldn't make it? It doesn't make any sense. I cancelled the service due to my experience and they tried to charge me a $50 cancellation fee. This company is a complete joke. I would never recommend anyone to use this company. Sony the technician you should do better and be more professional. Please stay away from Hellotech!

I had a wonderful interaction with Mohammed earlier today - I brought in my glitchy iMac and he…read morediagnosed the issue within 4-5 minutes - sadly, the Mac hardware is failing - and he wouldn't accept any payment for this very valuable consultation. I would have spent weeks trying to decide whether this was a software or a hardware issue. I will be bringing our family's computing and technology to Mac & PC Guys going forward.

they charged my card seven times. they did not repair anything on my phone as i reqested. horrible…read morequality and value of service. i went to Local Tech Pros Boston instead.