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    GeerdUp Technology

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

    Services - GeerdUp Technology

    Remote access services

    Server services

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    4 years ago

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    Vivint

    Vivint

    1.0
    (11 reviews)

    I've had vivent for 4 years now and have even referred my mom and dad to trust vivent with their…read morehome security. I have been in a 3 week phone battle to get a technician to my home to fix my cameras (which have been down for far longer than comfortable), my smoke detector (they sent me a new one after my first one had a malfunction ((the new one won't connect to my panel))), and my panel (which didn't even alert that my front door was opened when someone broke in). That's right! After playing phone tag to ask for a technician (which they never gave me the option of), someone broke into my house while my family was asleep. All of a sudden, after the break in, they are willing to schedule a technician, but get this: for a $100 fee... I have not only trusted Vivint with my family's safety, but my mother and father's safety too. For them to not even care that they failed me is one thing but to try to BLAME ME FOR NOT FIXING THEIR EQUIPMENT MYSELF should be illegal. They can't even reimburse or cover the costs of their faulty equipment that I have been paying for through a loan. I wouldn't recommend my enemies to vivent after the hell ive been through. DO NOT TRUST VIVINT WITH YOUR SAFETY.

    If I could give them a 0 I would! Do not use VIvint! They seem super helpful the first visit, but…read moreGod forbid something goes wrong. My daughter has not been able to get them to send out a technician without being on hold for multiple hours and then having to go through the same steps over and over again just to have them tell her she's doing something wrong. I have Vivint too, and I regret ever getting it. Plus they make you set up for a credit service to buy all of their equipment, which is overpriced and if you want to cancel their service, then you're stuck with the credit card payment that's through a company that's not affiliated with them. My daughter had somebody break into her house a couple nights ago and the cameras were not working along with her fire system (whole other issue). This is after she's been calling them to get service for the non functioning equipment and they refused to help her with it except for sending her something in the mail that will not connect. When she called to tell them she needs help. They insist on charging her a fee to send out a technician. How about sending out a technician and then charging a fee if it's a technical issue on our part. Highly discourage you from ever using this company they provide the worst Customer Service I have ever dealt with in all of my years.

    Tucson Tech Guy

    Tucson Tech Guy

    4.1
    (49 reviews)

    Ref:…read morehttps://docs.google.com/forms/d/e/1FAIpQLSeIyieoGWCcBWk8ocOdDAkpcrO-wDid4BVPq9ZVehsGkbxa8Q/viewfor Mark Groomer was scheduled after we chatted about security camera project in 85743 just outside his service map. The above link he sent to indicate it was ok and our discussed time was set. To clarify, emails followed so he knew what my use of link meant. Sad part, some KJ reviewer recorded this outcome in 8/2023. But then, TTG turned all wordy about how some evil competitor out there done did him wrong, "but it's suspicious that you may be connected to another company and are trying to bring down my rating for whatever reason. I really hope you find happiness in life and stop trying to find it by maliciously attacking small business owners." So caveat emptor, folks, definitely not professionally behaved. If unlicensed, all he had to do was cancel by email reply, easy peasy. TTG was contacted to estimate outdoor IP camera installation & network re-configuration btw. By phone, he sounded competent and refreshingly slanted in favor of open source architecture, my preference. But in practice, a no show loud & clear.

    The first thing M did when he came to the house was to put booties on to protect the floors ( who…read moredoes that these days?) He worked efficiently, but asked us questions related to positioning etc. how it would look when he outlined it with frog tape on the wall before final mount. He honored all quoted prices when I spoke with him prior to hiring. The TV looks great on the wall, and perfect height for viewing. Will definitely hire again.

    GeerdUp Technology - itservices - Updated July 2026

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