I have been with this Allstate Insurance Company for many years. I considered it the best…read moreinsurance company I have ever used and I had many. However in the last few years, they have had a new employee come onboard and she is a mess. She has not a clue about insurance or customer service. She creates so much confusion with my policy until that if it were not for her co-worker who is really knowledgeable and who has been there many years, I would find another insurance company. The problem employee always needs to call you back but does so two days later or never. I am convinced that she is so clueless that she has to contact the other employees to get her work done and the answers that are needed. She must be related to the Owner because that is the only way I could see him allowing her to stay on their payroll. Don't want to not recommend this Company but if you need insurance, ask for Ayesha, she is very knowledgeable and the reason we stay. If it were not for the other clueless employee, I would give them five stars. You have been warned!

I contacted Par's Insurance Agency after the current auto insurance company I have been with for…read morealmost 10 years prices kept going up drastically. They refused to re-shop my insurance so I contact Pars because it is close to my job and in case I needed to head over to sign paperwork in person I wanted them to be close. So Pars works with Progressive and Travelers and was able to find me a plan for 70% less than what I was paying with my last company and offered more insurance for the price. They were able to email me all the information and even would call to keep me updated on everything. I was able to email the paperwork back over and email any additional questions that I may have thought about since our last conversation. I highly recommend Rosa C. for any auto/renters insurance assistance you may need. I am totally happy with the over $2,000 a year they are saving me!

I have had petty accidents(500 claims), Speed on highways, and I unfortunately haven't learned how…read moreto come to a complete stop at a stop sign( NO ONE ELSE IS THERE) they insured me anyway yeah!!!! They actually told me everything on my record and when it would be off which is good cause then I will get a discount. They were very friendly and helpful on explaining the coverage I needed and the coverage I could afford. I felt like I was part of the team I was asked not told what I needed.

I have been working with Logan on auto & home insurance policies. His customer service has been…read moregreat throughout several changes we made during the process & we will be saving money on both policies. He has given some good advice on how to arrange the policies with kids in college and multiple vehicles. I am very happy with his service. I recommend Dulles Insurance!

Wow! I am blown away by the support that I received from Logan. It turned out that due to several…read moreclaims being been made on our homeowners insurance, it would not be wise for me to switch my auto insurance over to a less expensive auto insurance company. This was despite all of the efforts that Logan had already gone to on my behalf to offer to me less expensive auto insurance. He counseled me that it would be better for me to wait a couple of years to have some excessive claims drop off of my homeowners insurance (that my auto insurance was bundled with), before I consider making any changes. As I recently lost my husband and I am taking over such matters, I did not really understand how important it is not to make a claim on our homeowners insurance, lightly. He gave me some advice about how I might be able to secure my company's faith in me, at this point, so that I would be someone they trust to continue insuring me. I cannot tell you how important this is to me, as I am only living off of beneficiary money, at this point. I cannot afford being considered high risk, simply due to ignorance about the process of making claims. Learning that being canceled on my homeowners insurance is a potential that I might be able to avoid is all because of the education that Logan gave me about such matters. Truly fiduciary service! I am so very grateful for his heart for my safety. Thank you, Logan!

We have had our homeowners policy through Jesse and State Farm for many, many years. In the last…read morefive or so years, we switched our auto policy to State Farm as well. Every dealing I have had with anyone in this office has been exemplary. Questions are answered promptly and with full explanation. They have been willing, several times, to run different hypothetical scenarios as we explore coverage options. When my daughter bought a house, they also worked with her to get the best policy and coverage possible. Their rates were competitive from the start, but their service and attention made the decision easy for her. Insurance is insurance. For me, the service makes the difference.

After coming back to the States from an assignment over seas in 2011 we insured our two cars…read morethrough Jesse Long - BIG mistake! Tuesday evening we go through the mail and find a letter from the DMV that our insurance has been terminated and if we did not show proof of new insurance our license plates as well as drivers licenses would be taken from us 10 days later! Now, that was complete news to us, as we never heard anything from Jesse directly nor State Farm in general. As it was after hours we called the hotline who gave us the next shock: We were driving without policy since December 2012!!! The hotline worker told us as it was too long ago since the policies were terminated we would have to wait to the morning to talk to our agent and reinstate our policies. I called Jesse Long the next day to find out what had happened. He said that they needed our Drivers Licence numbers and the file showed that one of his associates claimed she had called and left a message about it, and had sent an email - well, both never happened! I asked him to tell my our number and email on file, maybe that was wrong. But no, both were correct. I was understandably upset how something like this could have happened, leaving us uninsured for 3 whole month!!! He apologized, rather half heartedly. I said that I was surprised that those glitches can happen and that his associate is obviously not reliable. He then jumped in that she is a very reliable person and does great work. Really??? After all this he is defending her and not showing concern for the situation that her lack in trying to get in touch with us left us in? I told him that my definition of the word "reliable" was clearly different from his. This could have potential left us paying hundreds of thousandths of dollars in case of an accident, and him going off how good a worker this girl is who screwed it up to get in touch with us, I just find no words for. Needless to say we moved our Insurance to another Insurer.