Scammers sold me a chain they said it was valued at 850 and that's what I payed but when I went to…read moremultiple gold shops they said it worth no more then 300 now all my hard working money is gone thanks you for scamming me You guys have my ID still cuz I left it there at your guys store that's my proof I texted you guys now reply

Not sure how this place has good ratings when their service is very poor…read more There's no need to hang up the phone when am just asking some questions to gather information before selling my gold. I just wanted to get some value information before making any major decisions.

I was looking for my first Rolex and decided to visit Hing Wa Lee. From the moment I met Chris, the…read moreexperience was outstanding. He was incredibly patient, answered all of my questions, and took the time to let me try on different watches while explaining the available configurations and options without ever making me feel pressured. In less than a month, I received a call from Chris that a watch was available. While it wasn't the exact configuration I originally requested, I was thrilled to purchase my very first Rolex. The entire experience exceeded my expectations. I want to sincerely thank Chris for his friendliness, professionalism, and excellent communication throughout the process. He made buying my first Rolex a memorable and enjoyable experience. I would definitely recommend Chris and the team at Hing Wa Lee to my family and friends. I look forward to returning to work with Chris again for my next Rolex or jewelry purchase. Thank you for making my first Rolex experience so special!

Came in and signed up for some models that my wife has been wanted for some time. Came to see Jay,…read moreand let him know which models my wife wanted. After some time, he was able to get it for her. Now she is a happy wife and appreciate Jay for taking the time to helps us. Will definitely come back for the great service.

My mom came in to fix a chain that was broken. The old Asian dude took a piece of my real gold…read morechain out and put a piece of fake gold. My chain is all fucked up cause of this dude you can see where he changed it too. I'm going the next day to complain. They thought me and my mom wouldn't realize. Be careful and always double check.

THE BEST!!! I have been getting my jewelry here for a while, even when I need to repair my jewelry…read morethey have reasonable prices, layaway option if needed!!! Her and her husband are super polite and work fast!! I'll never go elsewhere

I had my engagement ring from about 20 years ago redesigned, and I'm so happy with how everything…read moreturned out! For the ring, I already had my own design, and the owner made it exactly as I designed it. He paid attention to all the little details, and I'm really happy with how it turned out. He also made a cross necklace from the same original ring, and it turned out so cute! I wanted a simple, pretty Tiffany-style look, and I absolutely love it. I had checked with several other jewelry stores before deciding, and his price was the most reasonable. The owner is very knowledgeable and explained everything clearly and patiently. I had quite a few questions because I didn't know much about the process, and he always took the time to explain things again without rushing me. I was originally told the project would take a little over a month, but he said, "I'll do my best," and he ended up finishing everything about two weeks earlier than expected! The store also has a double-lock security system, which I really appreciated. Overall, I'm really happy with the experience and with how my jewelry turned out. I would definitely recommend this place!

Came in today with my wedding band (purchased elsewhere) that was fitting just a little looser than…read moreexpected the day before - consulted with Garen on potentially resizing it and he totally could have sold me on the resize if he wanted to, but instead he educated me that typically on hot days rings tend to fit looser and that this was exactly how it was supposed to fit - grateful for the honesty and hope to bring business to him soon!

My parents have been coming here for at least 10-15 years and recently my mom had an old school…read morecombined combo wedding band and engagement ring from the 80's that we were looking to redesign while keeping the original diamonds. Initially we had planned on getting some quotes from a few jewelers, however we didn't make it past here due to the amazing customer service and knowledge. Carmen helped us along every step of the way, from educating us on our options to constantly keeping us informed on the status of the ring. With her help, we ended up creating a new customized ring so my mom was able to get an amazing facelift on her original ring (we ended up choosing a new band) while keeping all of the original diamonds (plus adding a few extra ones). I would highly recommend this place for anyone looking to bring their design to life or create a unique piece of jewelry.

I was so happy I found this business on Yelp! I've been wanting to get earrings cleaned and they…read moredid a wonderful job! Carmen is very knowledgeable and friendly! They were so helpful and got my earrings cleaned the same day. I was able to pick them by closing time. My earrings look like they're brand new again. Will definitely be a returning customer!

Came in to have an earring filed down and smoothed out, and I was helped right away. It was done…read morewithin minutes, and I was so surprised when they told me it was free of charge! I forgot to get their names, but I believe it was a father and son - both were incredibly nice and friendly. Really appreciate their kindness and help. Will definitely be coming back in the future!

If you live locally and have simple Wedding bands in need of…read morepolishing, they offer a very reasonable price and very much satisfying result. They were also honest with me on repairs that they thought was too difficult. Much better than being promised that would have gone unfulfilled or worse. Glad to have supported a local biz.

Tanya the store manager and Mewdy have always help me get the better price. I have bought many…read morejewelry from this location the staff as always been friendly and help me look around for the best options for you.

The Kevin Jewelers store in the West Covina mall, has the worse customer service that I've ever…read moreexperienced. Also, the guy with the multiple tattoos needs to be sent back for extensive training. He projects an attitude that reflects disrespect of other "groups" as well. I purchased some 14k gold hoop earrings from this location and not long after the purchased, one of the latches on one of the earrings broke off during normal wear. Well, I assumed there would be some sort of warranty for this considering I spent over $300.00 for the earrings. I was informed by tattoo man that there was no warranty and that I would have to pay an additional $80.00 to have the earring repaired. This despite the fact I was told that Kevin Jewelers does carry store warranties for their merchandise. So which told one thing first, but then tattoo man apparently made an unilateral decision to not cover the defective earring. If you value your money and near West Covina mall, I'd advise for you to take your business (and money) to another jewelry store. I'll never go there again in life.

Vary friendly group of guys. Took care of my needs brought back other items to fix…read more Fast and vary knowledgeable Thanks again Gem City Jewelers

Super nice folks. I needed a ring resized and it was done under 5 minutes of me being in the store…read more Dean has exceptional customer service!

I have been coming in for three weeks straight looking at watches. I needed to buy five watches as…read moregifts and I really wanted to buy them all from one place. Since it was such a big purchase I took my time and kept paying the watches a visit. Each time I came in I was greeted by Sophie. She was patient with me each time I came in even though it looked as if I was wasting her time. Each visit , Sophie would take out the same watches I would ask for the week before and continued to give me services with a smile. Most people would get frustrated, instead Sophie helped me find watches on sale that would fit into my budget. I left the store with two bags full of watches and I didn't break the bank. Thank you Kay jewelers and Sophie for making this purchase quick and painless.

I took my parents wedding rings in to be sized, soldered together and engraved. They damn near lost…read morethem and tried to blame me for it. I will NEVER go here again

My fiancé and I came in to purchase some jewelry for her to wear to our wedding next month. She…read morefound her tennis necklace from the Swarovski Ariana grande collection. Apparently she had her eyes on this for a while. She researched pricing and royale jewelers was spot on with the price points. We were helped by jasmine. Who has helped me before on three different occasions I might add, though i hadn't purchased anything from this location yet. But her customer service kept me coming back. I looked over their wide selection of watches and jewelry. A very fine selection. We landed on the tennis necklace and a Swarovski pen to sign our legal documents the day of our wedding. They worked on our financing options with us and were able to engrave our last name and date of our wedding onto our new pen of commitment. She was patient with us and didn't push any boundaries when it came to making a purchase. We will be coming back for a few watches and some Swarovski crystal sculptures. Thank you !

Never met kinder business owners and team. They are such lovely people, I highly recommend doing…read moreall of your gift shopping at Royale Jewelers. They are true gems and their jewelry is absolutely beautiful and high quality.