I was in a time crunch to get my granddaughter's birthday jewelry present done today and Allen…read moreVillage Jewelers not only accommodated my tardy timing but did so at a very reasonable cost and with humor and understanding. Thank you so very much!! I highly recommend.

I had originally bought my wedding band from Allen Village jewelers years ago when they were…read morelocated in the shops of Fairview when I was looking to have a custom ring made I knew I wanted to go back to them however it looked like they were no longer around, but was pleasantly pleased to find out they had just moved into the Ventura building across the street. The staff is absolutely wonderful and I would highly recommend them as a jeweler. They are very transparent with wonderful pricing and quality products. 10 out of 10 highly recommend

Friendly, polite staff. Good mix of inventory. Purchased my watch and they sized it perfectly and…read morequickly. Will definitely visit again. I recommend this location.

I needed to get my engagement ring, wrap, and wedding band resized when I lost a great deal of…read moreweight. So during and extended stay in the area I took my ring set to this jewelers shop to get it resized. I got it back faster than originally scheduled. It was a bit pricey but they did a beautiful job and all 3 rings look brand new again.! Nice job!!

These folks sold me a fake Bulgari watch. To their credit, they acknowledged as much and provided…read morea refund, although this required multiple trips to the store. The calendar orientation is wrong, all three smaller dials are numbered incorrectly, and it has a different movement (battery vs. automatic). They claim it was accidental, which could certainly be true.

The service we received was professional and pleasant. Selection was good and value seemed fair.read more

What can I say about Allen Gold? Nothing but amazingness. Todd took a pair of emeralds I had and…read moremade them into earring posts; they came out stunning. Great communication, very reasonable priced and fabulous work.

Todd! Thank you for helping us get rid of "stuff" we were simply storing in jewelry…read moreboxes/cases/cabinets and not wearing. What good is beautiful jewelry doing if you don't wear it and enjoy it?!? We didn't realize how much $$ were in the (pieces of not just our parents) estate pieces but "our" stuff too. You were so nice, very fair and schooled me on gold and silver as a commodity versus just looking at it as a piece of jewelry...you helped my Aunt Debbie with her mother's estate jewelry as well. Thank you!! I will definitely tell my family & friends about you and how we don't need to sit on jewelry that we will never wear so convert it into cash and buy something you want/use or when you leave planet earth, your kids will and they don't know the story behind each piece... Nor will they care...

Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Thrilled. Used Yelp for an open ask to jewelers to help resize a sterling silver ring. This…read morebusiness responded first. Their staff was so warm and kind to help me make the right call on the new size. The ring came out perfectly sized and bonus it was polished like new. Despite not making a big expensive transaction everyone treated me with great care and service. Highly reco for repairs or purchase.

We buy gifts from here every year for birthday, celebration, milestones, graduation, Christmas,…read more etc. Their service system is excellent!! Grab a piece of paper & pencil (usually located near the front door), write down the items you are interested in buying, and hand it over to an James Avery associate. They will call your name. Step over to the window and they will have all the items you requested, displayed, for you to touch, try on, ask questions, etc. They will also tell you what sizes are available, when it will be back in stock and they will "hold" anything you want for 24 hours. Today, our daughter picked out this green gemstone ring to represent her UNT 2022 graduation. Our visit to James Avery was a lovely and memorable moment for us.

I have a friend that needs a little pick me up so....thought a piece of jewelry would do the trick…read more This shop (as all James Averys) is well laid out and staffed with helpful employees. Today however, there was a slight snag. Seems they are rearranging the entire store and about 1/3 of items arent marked with a number or price which is a key to their system. As a result, it took longer than usual to be waited on. I was patient and got a great gift. I did see another customer apparently ready to order leave so, hopefully, they will get the system back in gear soon. Definitly the place for great value in fine jewelry. No costume here.

The work they did on my ring was fantastic! However.... the customer service made it so I won't be…read moregoing back... I dropped my ring off and that lady was amazing, she talked me through everything, she was great. But then I got a call... and was told 4 times that my ring was made from lab rubies/diamonds.... it felt like a slight, I know they had to test it but I dont get why she asked if I knew or why I was getting a phone call with that being the primary conversation.... when they were focusing on tightening the prongs.. I was well aware I had a lab grown ruby and diamonds.... doesn't make me any less but it felt like she tried too.. Then im told that my ring will be out for 3-4 weeks if I keep in house, if they send it out it'll be less time... I wanted to think about it, then decide to send it out and im told it'll still be 3-4 weeks.. mixed info but okay sure im still on board... then on that same phone call I ask if they know exactly how long and if I can hold it until they work on it and she goes 'no, why?' And I say 'well it's my wedding ring....' and she goes 'ok, why?' And I said 'because I want to wear my wedding ring' At this point I dont understand why I have to justify wanting to wear my wedding ring...... So then I decide to send my ring out, I get no updates.... I had to message them and ask when it was coming in and then was told 'it comes back next thursday we'll send you updates'.... and they did not... I had to respond today on the day of and let them know im coming, to which they finally responded it was ready... One lady was nice, but the lack of customer service, the remarks regarding my ring and the inability to do as they say and follow up, assures I wont be going back. They did a good job on my ring but im not going back.

I called and asked the costs of moving charms from one bracelet to another today for a…read moregranddaughter birthday gift and over the phone the lady quoted $65 which seemed high but I a deadline and drove there from Melissa. And upon looking at the bracelets she quoted $50 a piece for moving EACH charmswhich would have been $300!!! I declined and called around finding Allen Village Jewelry in Fairview would move all six charms for $38 which seemed most reasonable. They were most accommodating, did it ion 45 minutes and did a good job! Therefore I recommend Allen Village Jewelry not Griffin Jewelry for a reasonable price and availability.

I was hunting for a Texas charm and was happy that this location had one of the charmsn that I was…read morelooking for. I really wanted a different charm but no one had it and only this location had the charm that I found. I had called numerous locations for a Texas exclusive charm but was told that no one had it. The address that was on this Yelp page was wrong and sent me to a different location about 15 min away. When I called this location, the employee was very friendly and gave me the correct location address which I needed to update. When I arrived to the store, I was the only customer in there. The employee who helped me was very helpful and portrayed great customer service. I was happy that they had a charm for Texas although I really wanted an exclusive one. This is a great location in an outside mall.

It is a hot and miss when whoever is working that shift. We had great service before and there are…read moredays that the service can improve for sure especially for the price you are paying. It seems like they don't understand that your sales goes towards their paycheck and they should actually provide better service if they want more of your business.