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    Gem Jewelry

    3.0 (6 reviews)
    Open 10:00 am - 7:00 pm

    Services - Gem Jewelry

    Jewelry repair

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    Michaels Jewelers

    Michaels Jewelers

    3.0
    (2 reviews)

    Drew was great. Came in to resize a watch and look for a new one. Very helpful. Highly recommended!read more

    I went to the Michael's Jewelers West Farms location this morning. I've been a very good customer…read moreof Michael's for over 20 years. I went to Michael's in response to the printed invitation I received at the store a few weeks ago. Based on the advice given to me back then by Michael's personnel, I made sure to bring the documents Michael's gave me for the watch I purchased on November 19, 2011 for $375. The appraised replacement value certificate from Michael's states $525. Attached are copies of these documents. The watch has never been exposed to any elements, still works perfectly, and is in the same condition as the day I purchased it. I was only looking to sell it because: (a) I received the invitation from Michael's, (b) I wasn't wearing it very often because the watch face is a little small for me now that I need reading glasses, and (c) I totally trusted that Michael's would offer a fair (although not good) price for it. I understand they need to make a profit. The Michael's gentleman who looked at the watch and documents today started out by saying "the problem with these watches is ..." and proceeded to tell me how it would cost Michael's at least $200 to have the watch reconditioned for sale. I immediately recognized that he was setting the stage to offer me next to nothing for the same watch that Michael's sold to me as a valuable and timeless treasure. He offered $75 for the watch, or the value of the 18K gold in the watch (which he said would be less than $75). When I mentioned that I was thinking of buying a new watch at Michael's, he said that he might be able to give me more for my watch depending upon which watch I would be buying today. He started to get up out of his chair so I could show him which watch I was looking to buy. You can probably guess what happened next. I left the store with my watch and documents, and have no plans to shop at Michael's ever again.

    Gem Jewelry

    Gem Jewelry

    4.4
    (27 reviews)
    $$

    My husband and I have been customers for 32 years. Our experience has always been excellent, from…read moremy engagement ring to my 30th anniversary ring. The prices are always the best in the area. Outstanding value.

    I have been a customer of Gem Jewelry in West Hartford for over 20yrs. This past year there was a…read morechange in management and personnel. I visited the store in September and found the service very disappointing. My visit last was over two hours due to the sales associate jumping from me to other customers. At the end of my visit I was told that I would receive an email of the proposed item of purchase the following Monday. I had not heard back so I called and I was informed that she was busy and would get me my quote that day. When had not heard back in 2 days, I called back again. I was told that they are understaffed and she was overwhelmed. She completed another inquiry and would be working on my order. I was told that she would send me the information that night. There was a timeline for the item as it was a gift I expressed my frustration with the delays and my concerns and the associate abruptly hung up. I did not receive the quote as promised again. I have been a past customer here for many purchases and never experienced such poor service. They are not attentive to the customer and do not follow through with a commitment. Unfortunately I will no longer be a dedicated customer as they do not value customers as they did in the past

    Gem Jewelry - jewelry - Updated July 2026

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