My experience renting from this company, it was an exploitative and one-sided arrangement that left…read moreme feeling taken advantage of at every stage. I am writing to share my deeply frustrating and disappointing experience, which echoes many of the complaints I've seen from other tenants. Unfortunately, my experience has been no different--and in some ways, even more concerning.
From the beginning, renting this home has been marked by unprofessional behavior, poor maintenance practices, and a complete lack of accountability from the property manager, Becky Glazebrook. Early on, Becky openly admitted that the carpets in the property had never been replaced since the home was built--nearly a decade ago. This alone should have been a red flag, especially considering the condition they were in at move-in. Essential appliances, such as the refrigerator, were also in poor condition. The ice and water dispenser did not work and the unit was leaking. Despite submitting service requests, it took weeks--sometimes months--to get any response. And when the company did respond, the resolution was often placed on me as the tenant, which completely undermines the purpose of renting a professionally managed property.
When I raised concerns about the condition of the carpet and offered to pay to have a small section replaced, Becky's response was simply, "Just match the carpet the best you can." This was an unreasonable ask given that only the landlord can approve a work order and select replacement materials. Rather than helping, this response deflected responsibility and delayed any real solution.
In a face-to-face conversation meant to address these issues, Becky became visibly agitated and raised her voice--insisting she was trying to "help." Two months later, I was told that maintenance responsibilities were mine to deal with. If that were truly the case, the property should have been delivered in a condition that did not require immediate attention--especially not with decade-old carpets and malfunctioning appliances. How is that helping me? To be transparent, I acknowledge that my cat contributed to some carpet damage. However, in a well-maintained home with newer flooring, this damage would have been minor and likely covered by my $3,000 security and pet deposit. Additionally, the property was not cleaned prior to move-in, despite claims to the contrary. I had to arrange and pay for my own cleaning, as the condition of the home had clearly been misrepresented. When I raised this issue, Becky responded with: "Well, you accepted the home regardless." This is false. When I toured the property, work was still being done. I assumed that the carpet--clearly in poor condition--was part of that work. After signing the lease, I conducted a detailed move-in walkthrough and documented all of these issues, yet no action was ever taken. In hindsight, I should have requested a follow-up visit after work was completed, but I trusted the company would follow through. They did not.
When we eventually moved out several months later, we made every effort to leave the home in better condition than we found it. We hired a professional cleaning company for a full move-out clean, had the carpets professionally cleaned, mowed the lawn, weeded the flower beds, and applied fresh mulch. Despite this, we were charged for additional cleaning and landscaping with zero receipts or documentation to justify these fees. Out of frustration, we drove by the property ourselves and confirmed that none of the services we were billed for had been done--except for the grass mowing, which was likely done after our departure as part of routine upkeep. The lawn had grown over three feet tall by that point. This company's move-out process borders on dishonest. It appears they charge tenants for fabricated services, while failing to maintain properties to a livable standard during the lease. I strongly caution anyone considering renting from this company.
