I booked a partial balayage this morning because my last one had grown out which the cost was 267.00 online for 10:30AM. I didn't get in her chair until about 10:47 AM made the appointment expecting the full service to include a blowout and style that's what I usually expect when I'm paying a premium price and I trusted Elaine when she suggested adding foils since my hair is curly and color shows more in a bun. I don't know a lot about hair, so I agreed to her recommendation. Right before she rinsed the color, Elaine told me she didn't have time to blow-dry and flat-iron my hair. If time was really the issue, I would've preferred to just keep the partial balayage. My hair is thick and curly, and I can't walk out with wet curls they would go poofy within 30 minutes and won't look finished. After the wash she said I'd be sent to Olivia to finish the blowout because the manager offered to have someone else do it free of charge. I left the wash area without an apron, sat down, and Tija tried to help, but she was clearly rushed. My arms were wet and I noticed I was the only client without an apron, which made the whole experience feel disorganized. I spent almost $400 and felt treated like an inconvenience rather than a valued client due to my hair texture. If you're charging premium prices, everyone should get the same level of care especially new clients whose hair texture and needs should be discussed up front. I left feeling ignored and disappointed with the service, there was no deduction from the price being that I booked for a partial balayage didn't know until I was at the cashier I was being charged for a full foil. After leaving I realized that she put more of streak style instead of a balayage which would've looked more natural with color. Again, I know how I like my hair but to offer a service after asking questions thinking the style would suit me, it doesn't. When my hair was wet you can barley notice the color change prior to it being blown out. read more

Gene Juarez Salon & Spa - Tacoma - My hair after I don't like the highlight look I wanted a natural look to why I booked a balayage. - Hair Salons Near Me - Tacoma, Washington

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So disappointed in my hair color. After two visits and one free "redo", my hair is no where near the color I asked for. Will never go here again. read more

Sarah / colorist = blonde goals achieved. She listened and understood then produced amazing results first time seeing her, plus was cool and easy to talk with. New to the area, checked out the salon for the first time a while ago based on a rec from a friend.. had a cut/color on pretty short notice rolling the dice w stylists on my first visit.. great they allow quick apts online. read more

Gene Juarez Salon & Spa - Tacoma - Sarah / blonde colorist is (pic @ Sephora not GJ, but bonus you get to go shop after your visit) - Hair Salons Near Me - Tacoma, Washington

After an expensive and disappointing men's haircut I emailed them directly and later left a 1 star review here on Yelp. To their credit they made things right with a refund and apology. Updated rating to reflect the customer service they provided after aforementioned email and yelp review. read more

This was probably the worst experience I've ever had. My appointment was cancelled and rescheduled 3 times because stylists called out. The person who ended up doing my hair, Amy, treated me like a complete after thought. I was there for 4 hours and was never even offered water. My color was atrocious, not even close to what I asked for. She wanted to charge me nearly $900 but because they had rescheduled my appointment so many times they said it would be free. They then charged me $150 because what I ended up getting was not what I was booked for. I will never let a "professional" touch my hair again read more

Gene Juarez Salon & Spa - Tacoma - What I asked for vs what I got - Hair Salons Near Me - Tacoma, Washington

The DT location changed everything for the better! I arrived in need of a correction hair cut. After decades, I returned to GJ and developed new relationships with with both a colorist and haircut artists and have been very satisfied with their work. The atmosphere is relaxing and I appreciate that I don't have to go to the mall. read more

If you are looking to achieve the perfect brow...Visit Vena at Gene Juarez Tacoma she is the absolute best. The tint and arch service allows her to perfectly shade and shape your brows. Her attention to detail leaves you with the perfect brow from color to shape. She also does facials ...hydro facial is the way to go...leaves your skin soft, glowing and perfectly hydrated. Use the Gene Juarez phone app for boom your appointment today ! read more

I wanted to get very basic info about hair extensions before I come in ( like if they do temporary or permanent extensions and if they use synthetic vs human hair, cost etc )but the scheduler was very rude and kept saying that you should take a $45 consultation to get your questions answered. Why would I pay to get this basic info answered which helps me decide if that's the right place for me. The worst part was that she disconnected the phone while I was half way talking. read more

I had my color done by Rose this evening. I absolutely loved her artistry and creativity with my color. I have always had a great experience at Gene Juarez at the Tacoma Mall, both design and color. I am so impressed with the customer service, especially her willingness to work late this evening to do my color. I highly recommend Rose for color services and am looking forward to what she comes up with the next time I go in. read more

Gene Juarez Salon & Spa - Tacoma - This the color she created for me. Being that we are still under Covid rules, my hair was not able to be dried, but the color is beautiful. - Hair Salons Near Me - Tacoma, Washington

LEONARDO C Seattle & Bellevue! Hairdreams Extensions, Color, Balayage, cut, design, special occasion master! As a woman who has always had fine thin hair I wanted to try extensions. Years ago I tried them and had a bad experience that damaged my hair. Enter Leonardo C. He has been cutting and coloring my hair for a long time and has done so with impeccable service and quality. He has perfected the right color and cut combinations for my face, coloring, and lifestyle. He is at the top of his game as an artist in the hair industry. I wanted to try extensions again in a safe environment and this was it. Hairdreams Extensions are ethically sourced, minimally processed and all run in the same direction for a flawless natural look. He is certified at everything from nano technology micro lines that last 6 months to special event tape ins for any occasion that calls for some extra volume. Want to look like the stars, this is the product they use. The results were stunning. Natural beauty and perfectly integrated into my natural hair. I have had an amazing experience and no hair damage at all. Fun Fact: All the hair trimmings are donated and used to skim up oil spills. Gene Juarez has many programs designed to try and be good stewards to the earth. read more

I came for a facial, nails, and haircut. The facial was okay. I was asked if I wanted to try the new facial they had that sucks out your blackheads. Interested, I said sure but the price is literally three times the facial I signed up for and I didn't find that the results were that great. When I clear my blackheads, I often see small holes in my nose from the cleared areas. Nothing. The manicure was okay. She did a good job. The haircut is definitely worth it. Loved the style she gave me but completely unrepeatable. The only reason I won't be coming back is the high pressure sales tactic the facial person gave me. Consistently saying she "doesn't want to do any other facial again" and "hates doing other facials". So why are you there? It just completely made me feel like I wasn't interested in getting any further services which sucks because she was first in line. read more

I really appreciate the great customer service I receive at the Puyallup Gene Juarez. I am always welcomed by name and with a smile. The atmosphere is relaxed and soothing which is exactly what I'm looking for to unwind from a hectic day. I recommend taking the time to pamper yourself with a facial or a mani/pedi. The team of experts will help you find the right products from hair care to skin care. read more

I have been getting my haircut at Gene Juarez for more than 10 years. I always felt so good after a haircut, I could go shopping or out to lunch and I looked good. Now there is a new policy where your haircut includes a blow dry style. I normally flat iron my hair and that is apparently not included. I have to go home and flat iron my hair otherwise it looks pretty bad. I have no problem with the cut but I think if you are getting a 100.00 haircut you should look nice when you leave the salon. I tried booking a 1 hour appointment and after 40 minutes I am done and still have to go home and flat iron. I have been looking for another salon. Whoever changed their policy should be fired. read more

The front desk and staff are all very friendly and professional, but what makes this salon standout is Jae and Yubi! Jae a master of cuts and styling. He cuts in a way that makes it very easy to style at home and he understands the style that flatters the shape of my face and style. Yubi is an artist of balayage. She is listens carefully to the style you want and communicates in a way that we can understand. Highly recommend both Yubi and Jae! read more

Gene Juarez Salon & Spa - Tacoma - Cut by Jae and color by Yubi! They are so awesome!!! - Hair Salons Near Me - Tacoma, Washington

Hadn't had my hair cut since February 2020 and it was feeling wild. I clicked "Select Any Stylist" and was so happy that I got Kristen! She knew all about my wavy hair and gave me a fabulous cut and style. Plus she was so nice and made me feel totally comfortable. Thank you so much, Kristen, I'll be back! read more

Every single time I have came here to get my daughters bangs cut the customer service has been amazing. I met with Heather today and she cut my hair. She was amazing! I am so in love with my haircut! I was so scared of such a huge change in my hair but she directed me in the right way. read more

I recently received a Classic Facial from Aurea. It was a great mix of relaxation, while also providing the space to ask and address skin care questions and concerns. For a classic facial, my skin felt so hydrated and was glowing for days afterwards. I have combo-dry skin, and Aurea gave me great advice in regard to my skincare routine. With a couple of her recommended tweaks, my skin has IMPROVED and has stayed hydrated and glowy. I would definitely recommend Aurea - she is professional, knowledgeable, and conscientious. read more

I had a hair and lash appointment. My Dad died. I cancelled the appointment for both. I have been contacted by josh several times after I cancelled the two services. They seem convinced I owe them $34 - for what? Incompetent. read more

I love my stylist. We have been together for 10'years. However the new location in Tacoma SUCKS. Sterile atmosphere- bare white walls, stylists lined up in a row with no barriers, operating room lights, no music. YUCK. I won't be back after 20 yrs with Gene Juarez. Kinda sad read more

BRAH! The reviews are true, Amanda is the bombdiggity! This young lady made me feel like a pretty woman. With just a few snips of her magic shears she had me ready to sing ohh la la la! She is also adorable and a sweetheart to boot! Fast, funny, intelligent, kind, professional, and honest. What more could you want from a human and a hair stylist! read more

I have seen many people at the spa over the years, and only have had a couple bad experiences, both with haircuts. The first was a crooked cut in the back, but it was corrected for free once I called. It's hard to blame the stylist though because she was eight months pregnant and had a hard time getting close to me while I was in the chair. LOL. The other haircut was done by a stylist who didn't listen to what I asked for and cut it a lot shorter than I had asked. She kept saying that I'd be "so punk rock," but trust me, I am about as punk rock as Celine Dion. In general, though, I am always satisfied with the services I have done here -- haircuts, waxing and massages -- and especially recommend Cydnee (massage), Vina and Mindy (waxing) and Nora and Olivia (haircutting). The Swiss shower after a massage is amazing and if not for self-control, I would have had to have security drag me out of there. I also like that they serve tea and have biscotti to snack on so you feel like you're really in a spa setting, even if you're only getting a 15-minute brow wax. It's great to have an upscale salon in Tacoma. read more

Gene Juarez Salon & Spa - Tacoma - Hair Salons Near Me - Tacoma, Washington

Too many times to count now, the stylist I had gotten used to once again, left the store. Since corporate sell out, the Tacoma Gene Juarez has all but crumbled. The only thing that remains of the way it used to be, is his name. And I think he would be furious by comparison! I have been going to the Tacoma Gene Juarez since the location was on the "outside" of the mall back in the 80's! And during all this time there were only a few mistakes here and there, cancellations and the like, issues I could deal with however, four months before my wedding, I had my colorist tell me to come back about 2 weeks ahead of the day to get a "touch up" foil. That was the beginning of the end - When I called to make the appointment, to my disappointment the colorist was gone. (Do you know that they used to send you a nice letter with a coupon and a referral to another stylist when this happened?) So, I asked to be referred to someone with the same level of skill basically a another senior technician and made the appointment. On the day at the salon, I told the colorist it was for my wedding and what I wanted as the previous colorist had mentioned; touch up the grow out and perhaps add more of a golden brown color (which my profile should have been in their customer database) When she took the foil off (gasp!) my hair was F-ING Grayish Blue!!! Sure---If I was 20--but I'm not!!! When I said to her, my hair looks BLUE - she ASSURED me that it was the fluorescent lighting in the salon (BIG RED FLAG when they start to blame the lighting!) She walked me over to the window (did she think I was a fool?!?) and said see-- in the natural light it's not blue-OMG! I was thinking! I was in such a state of shock I just left - I was freaking out on the inside knowing that they probably would have called security if I didn't keep myself under control! When I got home and out in the sunlight, I totally freaked out! I called the salon immediately to set up a corrective appointment-mind you this is for my wedding ahhhh! The next available appointment they had was five days out-from my wedding! At this point, I was beginning to seriously get stressed-and to top it all off... THE Day of the corrective appointment I got a call only an hour out- the technician had to go home - they had to CANCEL my appointment!! And there was not another one available until 2 days before the wedding! Can you understand my hesitation here? What if they EFFD it up again or were NOT able to fix it?!? And to make matters worse, the scheduler on the phone was totally apathetic to my concerns and rude. I will NEVER GO BACK I have found another salon (YES! others ARE out there) I've found one that is very personable, less expensive, and have never been disappointed with my services- And I'm not that picky either! But frickin' blue??? I do have limits. SAVE YOUR MONEY go to a locally owned salon - one that takes care of its staff who gives them more of a percentage of their hard work! One that doesn't shuffle clients in and out like sheep getting sheared! Don't be FOOLED by the robes, the girlie smells and a cookie-those are things to make you think that they are worth the price they charge- They are also the things that they can't screw up on! If you think nah- they won't screw up on you believe me, I have baseline data- it is just a matter of time before they do, and sadly they will. If you read thus far my suggestion to you is; Go elsewhere- I have and after allllllll those years and thousands of dollars spent. Done. read more

7 hrs later and I have orange hair. This is only my second experience ever with going to a salon and first here. I thought it would be way better at a reputable place, oh how I was mistaken! I don't know anyone who truly wants orange hair! I wanted warm red with blonde ends/sombre melt. Of course I showed several pictures of what I wanted and what I didn't want! My high school students are going to love my orange hair from Gene Juarez! (Loaded with sarcasm) 1 star for not leaving with what I wanted but.... Talked with manager and she was very accommodating! They clearly value customer service and are more then willing to fix any mistakes or misunderstandings. Pleased with their willingness to keep me as a customer. Increase stars to 3. read more

Heather is the best! She designs the cut based on your face shape and hair type. She is pure magic! Susan Veis read more

I have been going to this location off and on for years. My regular stylist retired awhile ago, and my colorist retired about six months ago. I went in about a week and a half ago, and happily met my new colorist Amy. I returned to see Heather. First off, both of these ladies are miracle workers. Seriously. I went in with quarantine hair- a botched dye job that left me with a large orange spot on the side of my head, and bangs I cut into my hair myself. Amy easily foiled the orange out, and added some soft balayage to the roots so it will not look bad growing out. Bonus is that she's super friendly and easy to get along with. Plus, there were some darker areas in the back that I noticed when I put my hair up, and I went back in and she fixed it, happily and at no charge. Heather is super cool, and always gets the cut spot-on. She did beg me to let her do the bangs next time so she can blend them into the rest of the hair. Oops on my part! I'm so glad to have these two ladies as my new hair team. read more

I had a fabulous experience with Kenzie. Touch up plus low lights.. I am so glad I went with her color selections. She is very knowledgeable. read more

Gene Juarez Salon & Spa - Tacoma - Hair color by Kenzie - Hair Salons Near Me - Tacoma, Washington

Worst service ever...when we walked into the salon, we showed The lady a picture asking her if it was possible to do as the same as the picture, she said yes. when we realized that she was doing the wrong job on my niece. When we went to talk to her and ask her to leave her hair like a picture, she said she cannot do it because she already added product to her hair. I called the next day asking to speak with the manager, they hang up on me. I called back and the manager said she would call me back and she never did. When I was able to speak to the manager she was rude blaming everything on my niece hair they don't care about customer service if I could leave 0 Start I will I would not recommend anybody to pay $90 for the worst haircut and customer service ever. I will never go back to the place. If you want want the wrong hair cut you should go to that place read more

They are doing a great job with all the restrictions due to covid. Download the app to make appointments and pay. Arrive 5 minutes, not sooner from your appointment time. They've cut out a lot of the comforts that comes with a spa but that's due to covid. Staff is friendly and all their stylist, esthethicians, etc. are knowledgeable and talented. I actually wish I could give a half point deduction and give this place 4.5 out of 5 stars. Why? It's due to the app. I have yet to be able to check in via the app. It often tells me I am not close enough even though I am standing inside the salon. read more

First, i love my colorist Shayla, horridly expensive but well worth it. However, trying to get an appt is akin to trying to get hold of Pres. Trump.. maybe i should tweet them? They say, after you have been on hold a few minutes, " book online" well, i hung up after they said wait time of 11 minutes and tried online, that only works for some spa items, be warned and don't fall for that. Waited till half hour before closing and tried again, but then again, no one answers and wait time is again 11 minutes.. hung up in sheer frustration and decided " no one is irreplaceable. I am sure there is another colorist just as good or better, definitely less money, and closer to home.. goodbyes to Gene, will look for someone who can actually answer a phone. read more

I am going to honor my haircut appointment but not return to this salon after today. I made an appointment for color in March for 7/1. I get a text a couple of days ago cancelling my 7/1 appointment and offering 7/3. This morning (Friday before July 4th weekend), I get another text cancelling my 7/3 appointment. My 50th birthday is 7/9 and it is pretty late for me to figure out an alternative. It is impossible to actually call this salon-the centralized scheduling system is terrible. There are some talented colorist/stylists but my schedule does not allow for last minute flakiness read more

I always go here to get my curly hair cut. I don't trust any other hair stylist besides Genevieve ( :

i've gotten my hair done by amanda m. multiple times and vina t. walked me through my first brazilian wax, and i had great experiences with both of them! amanda always gives me just what i want and is so personable & helpful. like i said, i've only been with vina once, but brazilians are NOT easy (imo) and she made me feel soooo at ease!! she seriously helped keep my nerves and embarassment at bay. every other staff member i've met is super friendly, including over the phone. i love this place & hope to try other services soon :) read more

Came for balayage. They said full foil will be better , Came out with the same color and shade that I cane with. So disappointed. Paid 300$ for nothing. Please go to other places read more

I've been going to Gene Juarez since I was a teenager and they've done a great job every time!

I called at 7:30 and asked for a recall before 9, yet no one called me back. I was second in the line then first, but no one answered. Crappy customer service. read more

After years of searching for the perfect hair stylist I found him! I've been going to Jae for a few years now and I'm always amazed at the work he does. The compliments I receive after a cut and style are never ending. (Minus one star for a not so great balayage experience by a different person.) read more

Since climbing Mt Kilimanjaro a few months ago, my feet have been in terrible shape. I've a had a few pedicures at other places but my feet have continued to look and feel like the mountain climbed me (or ran me and feet over) instead of the other way around. I mean my feet are seriously scary. Being that I was in need of a serious pedi and some relaxation, I decided to try an book a last minute spa pedi at the Tacoma Gene Juarez location. I was able to easily book a same day appointment online and randomly chose Cayenne as pedicurist and I'm so glad! The whole experience was amazing and Cayenne is seriously the best! She is a sweetheart and took great care of me and my feet. Definitely one of the best, most relaxing, pedicures I have ever had... and my feet look great! She took great pride in her work and paid attention to every little detail. I high recommend Cayenne! read more

This is an update but only directly regarding the lobby and front desk. GJ, you need to hire people who care. Every time I stop by the salon, with money burning a hole in my pocket, and wanting to purchase product, I am always snubbed by the snobby front desk staff. I am an extremely perceptive person, and I have never once been greeted or approached by anyone who works there, and I am also given a vibe that because I am not a skinny gorgeous super model, I am not worthy of customer service. I have seen these girls giggle, laugh, and shoot me rude looks. The men aren't any better. GJ, please do yourself a favor and get some new staff who don't act like they are too good to help a client who actually spends $$$$ on her hair. Just because this is a luxury salon, doesn't mean it has to be snobby and rude. read more

At check in i asked the front desk girl about a friend i had refered who had come in the week before... I told her( my referal) had let the girl on the phone know that i had refered her and this was her 1st time comming to GJ, And that i had told her about the $25 referal card that she would recieve as well as myself receiving one on my next visit.I let her know that my friend came in and again let the front desk girl know about the referal and how at no time did anyone ever give her the $25.00 off referal card or even offer it to her... She said she would get the manager for me.... She came back a short time later and said GJ no longer offers $25.00 referal cards. I was offered $10.00 referal card but nothing for the person i refered.... I asked to speak to a manager... The manager came out and said "sorry we only give $10.00 for referal now,,,,,, and this comes out of the Artist portion( like i should feel guilty taking $$ from my artist) The manager also NEVER offered to give the person i refered any $10 or $25 off.. I WILL NEVER REFER ANOTHER PERSON TO GJ.... I LOOKED LIKE A FOOL IN MY CO-WORKERS EYES FOR REFERING HER TO PLACE THAT SAID THEY WILL DO ONE THING BUT DOES NOT FOLLOW THRU....I did not take the $10.00 referal,,,, I was so upset at how this whole thing went down.... Not to mention the Lack of Loyality from GJ..... And How dare the manager try to make me feel guilty for wanting to Taking a referal .... ( this does come out of the artists portion),,,, No woonder the artists are leaving in floods from there... read more

Gene Juarez who?what? Such HYPE, is what I can say about this establishment:( I was not impressed with the services that were provided, especially for the price. Being that I use to go to the school in Northgate since an high school girlfriend use to attend class there, I am aware of the fact that your stylist will be different from your colorist etc, etc. It's still an odd concept to me but hey, I'm not a hairdresser. My "senior" colorist did not seem too senior to me:( I told her what I wanted which I had done to my hair before and she told me that she could NOT make me that blond???? (I am currently "that blonde." ) She understood the concept I wanted and seeing that my vacation was in a week and my normal stylist was out of town I just went with it...... She gave me Asian Orange highlights:( I HATE ASIAN ORANGE HAIR, I REPEAT I HATE ASIAN ORANGE HAIR....... The sad part is my "senior" colorist was also Asian and we talked about this and how it was her pet peeve!!!! Arrrrgggghhhhhh..... she told me that when I came back she would be able to get me lighter:( Sigh...... I never came back. Also the salon itself was decorated nicely, but the staff and the whole aura reminded me on the school I visited. Alot of socializing going on, not professional at all. In my personal opinion Gene Juarez is an overpriced "name brand" establishment and did not live up to the hoopla:( read more