This review is for my extremely helpful insurance agent Sonya Davis. I started my quote online with…read moreMercury Insurance I had to leave for work so I couldn't finish the application. I received a follow up call from Sonya not too long after. You can tell she's been doing this for a while; she answered all of my questions with a pleasant tone never seemed frustrated or made me feel like she was rushing me through the process. Once all of my questions were answered she went over everything thoroughly making me comfortable enough to chose Mercury. She even set up an appointment for me to have pictures taken of my car in the location I would be in outside of my home city. She definitely earned five stars dealing with the bf and my antics. Happy to put a smile on the face of someone who did the same for me. If you're looking for a great insurance agent make sure to ask for Sonya Davis.

Don't even bother with this agency it's the worst customer service I've ever experienced!! If you…read moreget in a car accident don't count on them to help you with anything, they place you on hold forever,and they don't help you with any questions you might have they are quick to get off the phone.

I would like to take this time to acknowledge and give a HUGE SHOUT OUT to HUGO GONZALEZ for his…read moreEXCELLENT and OUTSTANDING CUSTOMER SERVICE. Hugo, has been an AWESOME Agent to work with while obtaining vehicle insurance for 3 vehicles and a Motorcycle. His Customer Service and Dedication in assisting me and my family has been very accommodating. He goes over and beyond his call of duty to make sure we get the BEST Prices possible for our vehicles. He also contributes to making sure I understand ALL my POLICY DOCUMENTS and makes me feel He can be TRUSTED! I will continue to refer my family and friends to Hugo. Mahalo Hugo Gonzalez for your Awesomeness!

I am sadly reviewing this company with 1 star! I have had numerous issues of being dropped from my…read morepolicy because the employees can not get it together. I get dropped because the company says they don't receive my proof of registration all though I send it to the agents I speak to and they confirm they receive them but they don't send it where it needs to go to get processed this has happened on three different occasions!!!!! Why are they doing their part????? Now I drive around not knowing I don't have coverage and I should have coverage! I call and don't get call backs for hours so I have to call again. After calling them again I don't get a call back for hours again. That's not the way to take care of your clients!!!!! Going to look for another insurance group!

I really appreciate how I've been help on questions and concerns I've expressed. The prompt…read moreresponse as well as the phone calls I've received to resolve an issue I had really meant a lot. I felt I was genuinely being taken care of, Rosie was the best in getting back to me. I would definitely recommend other people to this insurance company because of the superb customer service! Thank you again! You guys are awesome!

Awesome customer service. No accidents, yet. Hopefully "yet" won't come to pass. I do have friends…read morethat were involved in car accidents. Farmer's Insurance work fast! Derrick himself is a great agent to have! Thank you, Derrick! :)

We have been very disappointed with Derrick's service. He is very careless with our policy and does…read morenot take the time to do simple tasks and research that we ask. He allows small things to fall through the cracks and has even allowed things to go to collections without our knowledge. He does not take care of our needs and does not put the client first whatsoever in our case. I would recommend going elsewhere for your insurance services.

The agency is very professional and always takes good care of us. I would highly recommend Them. We…read morehave been a client for over 15 years and have always gotten good service

I'm so happy I finally decided to stop using a broker its a waste of time including money the woman…read morethat works the front desk I asked her to find me a lower monthly payment of auto insurance because the $187 I was paying was too high she said the best that she could do was $140 ha I called around different auto insurance places and I found a reasonable price of $87 a month I'm so glad I stop going there every time I would go she would ask me how was my dad lol my dad has been with my mom since high school I myself am 25 what is a grown woman such as yourself asking how my dad is? I'm just really happy I'm done with them I wouldn't doubt it if they pocket a little money here and there from people scamming them. My advice to you is to simply not use a broker they don't help with anything just call Geico are someone you can trust

My wife and I have had the privilege of being long time customers of Marshal Scott State Farm…read moreInsurance. I remember buying our First Home and arranging our home insurance (actually with Mr Scott) we were new to the whole insurance "game" he eased us through the whole process. We have been so pleased with him and his Associates through the past 32 years. We eventually had him handle our Home,Auto,Business insurance needs. We couldn't be happier with our dealings over the years. We are sad to see him retire but glad he is doing so. I know we will be in good hands with his predecessor. Thanks for all the Birthday wishes and Anniversary Cards, its the small things that make State Farm special. Thanks and Good Luck Mr Scott Enjoy your Retirement!! The Foggs All Ten of us.

We are giving 2 starts because we have been a customer for 3 decades. How ever recents even have…read moreshown us the are no longer capable of give 5 star service like the one did. The office manager was rude and not very helpful. The other agent that was female (name unknown) did not know how to do her job and was very confused as to what I wanted. She also told me to do all of the foot work in getting my insurance switched from out of state. Obviously I am not a State Farm agent so I was very unsure how to go about doing this for myself. That agent never followed up with me. I had to cancel my insurance then reinstate it with them. This was all very inconvenient and time consuming. How ever the younger male agent was very kind and very knowledgeable about what he is doing. So thank you for that. On another note Marshal Scott was told we needed to talk to him and 10 min after being told that he went to lunch. Still waiting to talk to him to let him know how his office is being run.

been with them forever through my work…read more now that i am retiring they found me an even better plan they are super helpful and very sharp people

This is our family's first year filing taxes with John and we wish we'd found him sooner. We had…read moretwo separate returns to file this year and he handled both of them without any qualms at all. John took over our files with total confidence and completed both returns in a much shorter time frame than our previous preparer. He's also really easy to get a hold of once you're a client, and of course he will share recommendations tailored to your specific tax situation. Also, even though he's an insurance agent, not once did he solicit or even mention that side of his business. That deserves recognition and actually makes me trust him even more. If I ever do need a policy, he'll be the first person I call.

My parents have been coming to John for awhile now! He's always incredibly friendly and very…read morepatient with us. Booking appointments with him is a breeze because he's so accommodating. I am usually in LA and don't come home often. So while Saturdays the office is usually closed, he lets my family come in by appointment to get our taxes done. He speaks both English and Vietnamese fluently, which is extremely important in the Westminster community. His office may be a bit small, but it's clean and professional! His services include: auto insurance, life insurance, commercial insurance, worker compensation, income tax, and notarization. Don't hesitate to contact John if you need any of these services done!