I own an aquarium maintenance company, and we had a customer somehow manage to wall in the glass…read morelids to a quarter round tank (seriously -- they replaced the drywall, and realised afterward that the lids were tucked between joists, and no one moved them). The glass tops are no longer made by the manufacturer, and essentially irreplaceable. Action was able to work with me to duplicate a set of tops, and did so at a great price. The new tops work great, and look just as good as the new ones. Very helpful, friendly staff, and a good experience.

As a commercial landscape company, we have broken many windows over the years. I have been able to…read morerely on Action Glass to repair all our mistakes for the last 6 years. Great response time, which is one of the most important factors in a good company. Highly Recommend.

I had a wonderful experience with A.R. Glass. Eddie repaired the torn screen on my sliding glass…read moredoor, in addition to adjusting it so that it would finally close properly and lock. He also replaced four glass panes on three windows where the seal was broken and fogging up. His measurements were perfect and the new glass looks amazing. He told me that the frames were in good shape which was relief as the windows are 24 years old. Eddie cleaned the glass, tightened up the locking mechanism, and left no trash or debris behind. Eddie has a great work ethic, takes pride in his work, and is a nice person. He also responds quickly and his prices are very fair. Highly recommend.

If I could give 10 stars to Eddie and his company, I would! I'm still so amazed at his brief…read moreinstruction on locking my windows appropriately. I would love to mention that I just hit his number from Yelp and hung up saying, "I'll call tomorrow." Guess what, he called right back and gave me the best over the phone instruction for FREE! God bless Eddie and AR Glass. Being a homeowner in DC, I'm keeping his company safe and stored in my contacts. :)

We reached out to Aex to install a shower door for a client. He took our deposit tried to install…read morea door that had the hinge on the wrong side. Was to go back and correct and reinstall it. He never came back and did not refund us the deposit. We reached out to him numerous times via phone, text, and emails. He is not a responsible owner.

Alex did a great job upgrading our bathroom. He was flexible to change the door direction and…read moreprovided high quality workmanship during this job. The pictures says it all :)

They were very responsive, quick, and clean. Very professional. Overall, very satisfied with the…read morerepair.

Quick service and install despite being a custom door with a leaning wall. It looks very good and…read morereasonable pricing. The installers worked very quickly and communication was easy over text. Very nice people, will be reaching out for our next bathroom.

First, it took a long time for them to respond to my request for service. When I was finally…read morecontacted by someone I called the number back they left for someone named Keyon. He was so unprofessional, rude and aggressive on the phone I didn't even move forward with making an appointment. When I asked when was a good time to meet he gave a window of time. When I selected a time within that window he immediately said no that won't work. He made it seem like he was doing me a favor to even meet with me. Probably the same guy from the other reviews! No thanks, I'll give my large glass project to someone else. If that phone call was any indication of how business with them would be, no thanks. With so much competition in the DMV area, do yourself a favor and find someone else.

My patio door would not close properly. The manufacturer and several neighbors recommended S…read more Albert Glass. The repair was more time consuming and far more expensive than expected, but they did fix the issue. The experience could have been much better. I do not recommend this company. They quickly dispatched a technician to investigate. He determined that the handle mechanism had broken; it no longer lifted the locking pins along the edge of the door. The company initially quoted $904.16 for the repair. When I balked at the price, they lowered it to $734.96. I approved the revised estimate and waited a little over two weeks for the part to arrive. Craig, the Operations Manager, contacted me by email to say the parts arrived and scheduled installation the very next day. I didn't receive a call during the scheduled time, so I called the company, only to be told the technicians were outside. I found them; they had the parts for another customer in my condo building and had been trying to locate that person for the past half hour. Due to a mix-up in the office, they didn't have the work order or parts for my door. The other person wasn't expecting the technicians. The office apologized and rushed the parts from the warehouse to me while the technicians went to help another nearby customer. When the parts arrived, I was shocked to find the tiny box contained a few ounces of plastic parts, a small metal slide, and a few screws. While I'd been told the parts just arrived, I also noticed the shipping document indicated the parts were to have been received over eight days earlier. I waited for the crew to return. They were respectful of my apartment, offering to cover their shoes when working in the carpeted bedroom. The immediately reported that the parts were not adequate to fix the door. They instead needed a handle and slide mechanism, which happened to be the exact part they'd arrived with for the other customer. Thinking quickly, they offered to use that part on my door, warning that it would be a higher price but that they could not tell me what the new price would be. After investing most of the day in fixing this already, I told them to move ahead, but that I already felt the amount I'd been paid was more than enough. Two weeks after the repair, the business office called to inform me that due to the additional parts, I would be charged another $211.50. I've now paid almost $950 to fix what seems to have been a relatively simple and straightforward issue. While the technicians were friendly and efficient, the disorganized back office and sky-high prices left me feeling cheated.

I needed to replace a dining room glass table top when I reached out to A-1 Glass and Mirror…read more Raslen returned my call promptly and suggested coming out to measure before as my measurements could be off. Wael came out to measure and sure enough I was off an inch because of the round edge on the table. I was very impressed and pleased with the promptness, communication, politeness and friendliness experienced during this endeavor. I would strongly recommend A-1 Glass and Mirrors. Happy I found them on Yelp.

After a year, I decided to return to A1 for a new service because my first experience was great…read more Unfortunately, this time was completely different, and I will not do business with them again. I contacted A1 on December 2nd about a problem with my screen door. After returning from a business trip on December 16, I provided more details about the issue. They said someone would come to take measurements, but according to my front door camera, no one ever showed up. On December 18, they confirmed via text--providing detailed information--that they could do the job at a price I could afford. Finally, on December 30th, they came to do the work. I was out of town for business again, but since my first experience was positive, I trusted things would go smoothly. That was a mistake. They did the exact opposite of what we agreed upon, despite confirming the details in writing. Nothing they promised was actually done. To make matters worse, they left my front porch a mess. I later had another handyman look at their work, and he told me I was overcharged, especially considering they just reused the original materials and merely painted over them. I am extremely disappointed that I gave this business a second chance. I am retracting my original positive review.