Enterprise Lies. Don't trust them even if you have confirmation. I got here and they said we don't…read morehave a car. Been sitting outside on their patch so far from 9am too 5:30 pm and they haven't even offered a bottle of water while I'm sitting in this 105 degree weather. Do not use Enterprise the tell lies.

Worst customer service, bully unethical customer service. Never have i seen such unprofessional…read moreemployees. We spent two days trying to confirm with multiple corporate employees our reservation would be honored only to have the Taos NM employees make up new rules and policies and over step corporate due to wanting to power trip we assume. We are still confused to why any one would want to avoid providing a service they sell ?? The regional manager while not rude was just as bad literally said they have different policies for different areas of her region . Saying since the border is near?? Can we say racist ... what ? We had a 45 min drive with a guarantee from corporate that if this employee interfered the regional manger would step in. She did not a thing but give incorrect info that I knew was incorrect about her own policies. I cited the website and my research and corporates agreement. They don't care the employees don't and the regional manager doesn't care to lose only a few thousand dollars a year from our rentals. They are demeaning disrespectful , dishonest and no one should do business with this company anywhere in the world knowing nothing will be done to remedy this customer service fail. The money time and frustration due to this business is maddening . DO NOT support this kind of company if they don't care about each and every customer. -100stars if allowed in this day and age no excuse for this kind of customer service, these complaints on this region are everywhere and still it continues.

I rented a Car from Wheeler Rental car located at the Taos Airport in Taos, NM. The rental car…read morecompany charged my Credit card a total of $3944.50 for 20 days. I have texted, and left messages on both phone numbers associated with Wheeler Rental Car and spoke personally with the gentlemen I obtained the car from requesting a receipt. Renting the car was easy and everything went very well until I asked for a receipt. I feel the amount was excessive but really just need a receipt for tax purposes. I question the business practices of this rental car business that can not produce receipts.

Katy and Stu were great! We rented two side-by-sides end went up to Goose lake. Awesome ride! I…read morewould recommend this company 10/10 times.

Great customer service and the kindest employees! This was our first time using an OHV and they…read morewere great on explaining everything to us and making us feel comfortable. The OHV was in great shape and took 6 adults up to Goose Lake! Highly recommend!

Exceptional business. The owner would give you the shirt off his back…read more Outstanding prices, easy to transact, my greatest car rental experience ever.

J&J went above and beyond in customer service . We came from Texas in our RV and needed a taxi to…read morego into Trinidad . We were told no taxis , no uber . We checked into car rental and called J&J they sent a driver to pick us up . Everyone at the office very nice and the owner told us to keep it till the am and he had the car picked up . Talk about service and for a very reasonable fee . Great American business .

Who would have thought there was a car rental place in Alamosa Colorado?…read more The car was great and the person who helped us was very friendly. He even gave us a larger discount that what any AAA member could get. Also, he changed the reservation so that we got a newer car with fewer miles. The drop off process was clearly explained, and easy to use no matter the time you drop off the car. The only negative was that there was no one at the counter when we arrived to pick up our car. We were surprised since we called in advance and told them what time we were flying in the day before. There was a number clearly visible on the desk, we called, someone answered, and he was at the location to help us rent a car within 15 minutes.

Worst service ever…read more FIRST - They are NOT open at 8 am. They open at 10:30 am. And then they try to charge you if they come in early to handle the business that is incoming from United Air flights. So, they try to charge you earlier than 10:30 am even though they will not switch the return time to earlier than 10:30 am. They tried to add an additional hour to our bill b/c we drove off the lot at 10:20 am. The car was the wrong class, was not cleaned, did not have the CV19 Gold Circle of cleanliness, etc etc. We waited 20 minutes AFTER EVAN said he had to clean the car, etc. This location continually does the BAIT and SWITCH. We prepaid for a Class B on April 14, 2021. PRE-PAID $400.01. SECOND: They gave us the wrong class - DOWN SIZED us with our our approval, did not discount for the smaller car and basically told us "Take it or leave it. Wait, I PRE-PAID in April 2021 - 2 months EARLIER - why wasn't my car ready with the keys in it, sanitized and clean? EVAN did not care. So, we took the car and said we'd be returning it on Monday to get the correct vehicle. (Picked up on a Friday and they are Closed Sat and Sunday) EVAN was very snotty about the whole thing. He kept YELLING - "You rented a Class A" I had my email printed out with the confirmation showing we rented and PAID for a Class B. This is the only game in town. DO NOT LET THEM RE-WRITE YOUR CONTRACT. That is what EVAN tried to do to us, showing a new contract where we rented a Class A. We did not PRE-PAY for a Class A. We did not WANT a Class A. The car was a Chevy Spark - no room for luggage and tiny back seat. We were expecting something like a Ford Focus that seated up to 5 and a truck that could hold at least 2 piece of luggage. A Class B as shown on my original lease agreement. And forget calling Hertz corp offices. They told us we could drive 100 miles ONE way to get a different car from a different location. They REFUSED to call the local office and say "WTF, EVAN" We did go back on the following Monday, spoke with the actual MANAGER (EVAN is just a grunt employee). The Manager exchanged the car, but never really apologized for the horrible service and the BAIT and SWITCH (fraud, btw) Their service was SO BAD, that we ended up going to a used car lot and BOUGHT a cheap used car. Yes, we BOUGHT a car vs renting another day from HERTZ Most people, unfortunately, cannot do that and are stuck with this god-awful Hertz location - the ONLY car rental place in 100+ miles.

Returned my vehicle a day early and was assured that I'd get my $80+ back. The documents were…read morefalsified, the return date was extended an extra day and the return time buy about an hour (I have my refueling receipt from the place down the street). The woman flat out lied to me. Now it's taking two weeks to get my money back. This place cannot be trusted. Stand there and make sure she finishes processing your return and get a receipt from her showing the actual return date and time before you leave. #Dishonest