Craziest Mess that I have ever seen or heard!! They sold my friend a used RV that A) fridge door put on backwards and when fixed the door was crooked. B) The a/c filter cover on top of rv came flying off when he tried to change filter. It hit him on his head. C) All tanks were filled with filth, sewage and rancid water. D) Nothing was shown to him to know how anything is supposed to work. Failed to explain things properly. The list goes on and on, but I think you get the gist. Frankly, I wouldn't give 1 star if I didn't have to give one. J. Worstell read more

Beware of things that are too good to be true. We purchased an A-Class motorcoach from General RV Center in Tampa, Florida back in November of 2019, and it has been downhill from there ever since. First of all, the RV selection is okay, and the sales team is nice, but after you are done with them and own the coach, the service work process, or lack of it begins. On top of all that, I would recommend NEVER, and I mean NEVER buy an extended warranty for any of the interior or exterior items on the coach. You will NEVER, NEVER get what you expect regardless of what they try to sell you. SAVE YOUR MONEY. We purchased a Cornerstone 5-year extended warranty, and a warranty for the interior finishes and exterior paint and diamond bright shield on the front of the coach through Platinum Ultimate Plus Protection. That was a lot of hype from the finance manager offered it as the best thing in the world to have for a coach of this type. Well, they will try to scare you into protecting yourself, but the money I spent on the warranty has been way more than what has been submitted for repairs, and of course 90% of my warranty requests have been denied by the warranty companies, so again, SAVE YOUR MONEY, you will end up paying for the repairs yourself anyway. My best advises to any person looking to purchase an RV, unless you have lots of money to burn, stay away from false profits, and things that are too good to be true. Most especially Cornerstone United Administrative Services, Inc. dba CornerStone RV. and Platinum Protection Systems, dba Platinum Ultimate Plus Protection. TOTAL WASTE OF MONEY. read more

By far the worst experience after buying my NEW RV 3 weeks ago. The RV had issues including an exploding battery, AC issues and a leak. The salesman simply said "once you take posesión off the RV it is yours, you own it, I cannot help you". They sold me a 15k "60" month extended warranty that is useless the first year since they refer you back to the manufacturer, and the "camp assist" plan, don't bother since they actually charge you parts and labor. They flat out lied to get the sale and now will not stand behind the product. No wonder they have a 1.5 star rating. Really bad service for sure. Avoid this place like the plague. read more

General RV Center - Exploded battery. Only 3 weeks since I purchased the new RV. - RV Dealers Near Me - Dover, Florida

The main reason we bought from General RV (twice) was because of Brian. We purchased an Avenger 22BH in 2020 for weekend warrior trips. We fell in love and decided to upgrade a year later for long term travel. The 2020 visit was short and sweet, he listened and showed us exactly what we were looking for and we were done all in one day. When we decided to upgrade we looked at several dealerships because we had a bigger wish list this time, and wanted to know all our options, and we dealt with many sales guys. In the end, Brian had given us such a great experience the first time the rest fell short. He was still by far the most patient in showing us a variety RV's that were in our price range and had everything we needed. Where other sales guys seemed annoyed that our girls complained they were hot and tired, Brian joked with them and tried to lighten the mood and distract them from the heat by including them in the conversation of what they thought, etc. it took a total of 3 visits and countless RV's to decide on one that the whole family loved, which was the 2021 Heartland Milestone 370FLMB. The guys in the service and management were also great, so overall we had a great experience. I do hope they know what a great asset Brian is and I've suggested him to several friends and people I see post on social media asking for referrals. read more

General RV Center - RV Dealers Near Me - Dover, Florida

I purchased a 2023 Thor Sequence at the end of January 2023 during the Tampa RV Supershow and needed to go back to my job in the north soon after as they worked on the repairs. I flew all the way here with my small dog using break at the beginning of March. I am very disappointed about the way that I was treated, especially by the sales manager Rick. I was being discriminated against and treated with insults, biases, and prejudice. I was insulted in any way possible and I was talked down like a child. He said, "you act like someone younger who doesn't get what you want." He repetitively said that I was being unreasonable as he thought he provided a good standard. When I said "That's your standard," he said "You are rude." It's as if in his mind, customers don't have any right to ask what they deserve. He argued that having the deep cut on the floor is okay and that I'd better get used to more damages every day from now on. When I tried to type down what he said when I felt that he was verbally abusing me, he yelled and demanded me to leave and said that I could never enter the sales building again. He also asked me to leave and never come back again to this General RV. The cut has been there originally, but he insisted that it was me or my small dog (a very mild small dog who never scratches and is with me all the time) who caused it without any proof or evidence. As a minority woman, I also have a reasonable belief that he's discriminating against me. When I said that I would put on a negative review, he even said that "America is a beautiful country. And in here you can do whatever you want." I believe that he was only saying this to me because I am an Asian single woman with an accent. I felt insulted and discriminated against as I am sure that he would not have said it to any Caucasian American customers. When I said, "Do you think that I would like to spend my vacation in your parking lot?" He said sarcastically, "I don't know about that." I think it's another insult that he is suggesting that I wanted to stay here as if I'm homeless and needed to stay in their parking lot for as long as possible. I believe that this is discrimination based on the origin of the country. Just FYI, I've only spent a few nights (3-4) in their parking lot altogether (including the initial trip in January) and have never stayed outside of their parking lot. They still don't admit that the cuts were originally there and they refused to take care of it. He even claimed that it was the manufacturer's fault and that since it is handmade, there are a lot of imperfections that I just have to accept. Since I am purchasing a brand-new Camper Van, I don't think it is reasonable to put the blame on the customer. I was intimidated by his violent demeanor and felt threatened and worried about my safety. After knowing that I was staying for the night yesterday, he said that they should not have provided another night for me at the parking lot! This company needs to train its staff so that they don't treat customers as enemies. I believe that he is discriminating against my age as an older single woman when he said that "You are acting like a younger person who doesn't get what she wants." I don't know why my age has anything to do with it and why it became a target of insult. Does he have a problem with older single women? Not to mention he was taking advantage of the fact that I am from the north (and can't stay long) and taking advantage of my minority status and my accent. I got to talk to the Operations Manage Trae and he said that he did not care a bit what review I write and even after I had share how I was discriminated against, he did not care a tiny little bit and said that it would not change any decision that they had made (not making the damages that came with the RV). In the waiting room, I also heard from another customer who was a victim of bait and switch sales tactic and she said that they would never purchase another thing from General RV. I agree. Never, ever, purchase a thing from General RV. Below are the damages came with the new RV that they refused to fix. So, STAY, AWAY. I HAVE WARNED YOU. read more

General RV Center - Damages that came with the New RV that they refused to fix. - RV Dealers Near Me - Dover, Florida

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This is a lie they never really reached out to me email or by calling, this place isn't really worth any customers money at all it sucks Also a little update, I never got my money back. read more

We have been trying to get our 2023 Sequence warranty issue resolved since August 2022 Their inability to return phone calls is deplorable. Currently we are waiting to get a defective solar panel resolved. Can they return a phone call or provide any status updates. (that is a huge no) I have never spent so much money to be treated so poorly. Run away from this location and save yourself a ton of heartache read more

We constantly call attempting to get some resolve for issues we've had on a new unit we purchased 8 months ago. Refrigerator door doesn't stay closed, electrical issue under warranty never reimbursed us for paying for the part and now we had a break in and can't get an estimate. We've provided photos and emails and the "We'll work on it" attitude has become exhausting. Buy and service your unit somewhere else- anywhere else! read more

General RV Center - Our beautiful travel trailer - RV Dealers Near Me - Dover, Florida

Got off the main road to see if there was any types of RV's our family would be interested in. Saw no staff outside willing to help. Gates were closed to be able to look at all of the RV's. Overall for a short experience of not being able to get help, it was a waste of our day. read more

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Purchased a slightly used 2022 3951MBRedwood fifth wheel. after getting my truck vin and cargo information was told I could tow this RV with my Ford F-250 King Ranch. it was discovered after the purchase by weighing the RV and truck the tow rating was fine but the cargo capacity "pin" weight exceeded the rating by over 1000 pounds dry nobody in truck and camper have nothing in it just as we had received it. General RV knew or should have known that the pin weight would exceed my car capacity. They have will say they gave us options but none were acceptable 1. get larger truck 2. upgrade suspension on current truck. we explored this with their recommended vendor Tampa Springs and were told they were unable to upgrade the truck to carry this RV weight. 3. trade in for a smaller Rv. models provided were not what we are wanting. This sale should have never been allowed to happen and is a safety issue by towing an over loaded truck and had the potential of causing damage and harm to my family and plus the public at large. General RV refuses to take responsibility and do the right thing and refund my purchase. read more

We're really disappointed with General RV. Sales Rep Kevin Garrett was fantastic until we called about several issues with our Primetime Sanibel. He told us to call for anything, which we did, but he didn't have the time for us to even ask what is the issue, just texted to say that's not his job. No concern whatsoever. Although General RV isn't responsible for the multiple issues we had and still have, their lack of support is their failure. One item specifically was (still is) our toilet leaking along the floor. We noted the leak during the walk through, along with several obvious problems, waited hours for repairs because we are from out of town, only to find they weren't repaired. I can't say how many times we've called, and were told someone would get back with us, but no call. No follow through. Now we are working with an outside vendor to correct the problems because we live in our RV and don't have the luxury to drive back to their dealership so our home may sit there for what I'm pretty sure would be weeks, considering their history so far :( Rodney and Phyllis Basinger read more

IMO General RV Jacksonville has been horrible to deal with. I bought a new unit in August and due to the lack of service response or incomplete repairs I'm dumping the unit. I told the service advisor this only to be told that his manager would give me 70k less than what I paid for it. The manager had the service advisor tell me this. Not once did he speak to me about my concerns or issues. I realized it will be easier and cheaper in the long run to stay in hotels and drive my SUV than have this money pit parked for months on end. To hell with the RV industry and the quality control involved !!!! read more

These guys are the worst! As of 04/29/2024 I cant drive my Class A that I spent $170,000 because they can't get it registered which by the way you pay big for. So many calls and messages with no help!!!!!!!!!!!! Stay away.... read more

Made a deal at the Tampa RV show in January and gave a $500 deposit. We were told that we could pick up our new camper in Fort Pierce on March 15th. Several weeks later after the show after several calls to our point person in finance, we cancelled the deal. Reasons. Could not pick up the camper in Fort Pierce. This location was not licensed. We were told that we had to pick up the camper in Tampa, 3 hours away. Poor communication- we kept being told after several phone calls that they "knew nothing" and had no updates. Seems that everyone we spoke to was either clueless or didn't care. They were NOT customer focused. Shady business practices- after cancelling the deal it was disclosed that the deposit was non refundable. I would never do business with them. Beware! One star is being generous. read more

My rating is absolute zero as in horrendously worse than anything ever experience. If you even remotely thinking about going to General RV, don't. If you have, stop and run now if it is not too late. When I first visited the Ocala store last year, I ask a random customer there what they thought of General RV, she told me to run, leave now before you regret it. wise words which I failed to heed. After agreeing to a deal, placing a deposit, having the unit shipped down from up north, and scheduling an appointment to inspect it, spend the night, and transfer my stiff from old RV, they still could not deliver. They could muster even the slightest effort and urgency to correct just a few minor issues or get the paperwork correct. During the two-day ordeal, I even witnessed a customer get so irate that the police had to remove in handcuff. This is a very sad example of today's work ethic. For every customer in the office there were at least 3 employees doing little to nothing but socializing on their phones or computers and very little concern or communication between them about making sure the customer is being attended to. They do not deserve your money. RUN! read more

Everything was perfect through the buying , closing and pickup of our NEW RV...and stated to call if any problems, so very friendly. 3 weeks later....not so much Having issues with outdoor kitchen area being covered with water on the bottom everyday. Called them today, mind you it's still under warranty, and they acted like we never existed and didn't give a rats but about anythin...WOW...just WOW. Unbelievable crappy customer service!!!!!! read more

Not a great experience. Paid cash for new Fifth Wheel RV. Purchase was easy. Chris in financing was very helpful. Coordinator Eva didn't seem to be able to make things work. We were on a tight schedule and we're told it would only take 3-4 hours to do inspection and get fifth wheel hitch installed. Four hours later, they hadn't even started. Left truck overnight. Transferred items from trade in to new trailer. Sink backed up in new trailer. Sensor on gray tank broken/fouled Had to leave to repair. Eva would call with report. No call next day, no call second day. We called her at 3pm and left a message. At 6:15pm Friday night, she calls, says trailer has been ready for hours in lot,ready to pick up. We say will pick up in morning. Eva not working Saturday and will leave key with coworkers. We show up Saturday morning, no keys. No note about keys. Coworkers have no clue. They eventually call her at home. Eva has no idea where keys are, could be in water heater door, could be in unit. Send someone to search unit, find keys in floor of unlocked unit. Trailer was left overnight in unsecured parking lot with keys in it. All of our items from previous trailer and new purchases for the new trailer were left in unlocked trailer. Her supervisor apologizes. Promised we would not have to deal with her again. Tank was fixed and we left the lot read more

This review is for the sales department only. We stopped in there to look at a small motor home and to trade a 1 year old toy hauler. First they low balled us on our trade and then removed the advertised discount. We should have walked out but we didn't so my bad. On the day we took delivery it wasn't ready and we sat there for 6 hours. It was obvious that the unit had not been inspected as there were a lot of problems with it. They will do anything to make a sale except provide good customer service. I will never do business with them again. read more

Visited to look at a Brinkley. They do not let you look at product without a salesperson and worse of all before you get to look at the product the salesperson wants to sit down with you and get info on you. Funny thing is a few miles down the road is the largest dealer and you can look all day at anything without a salesman. Ended up at a different Brinkley dealer where salespeople did not have to be with you. read more

was recently traveling up in Utah when the refrigerator on my Thor Sequence stopped working. I called General RV and spoke with Michelle and she immediately got me scheduled for an appointment at 0800 that very next morning. Just to let you know that when I called it was 555pm and they close at 6pm. I brought it in promptly at 0800 and it was fixed and ready to go in less than hour. This is exactly the way businesses are supposed to be ran. read more

General RV Center - RV Dealers Near Me - Dover, Florida

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This is my opportunity to thank the unfortunate buyers who have had to deal with General. While we know that complaInts will always outnumber satisfied posts, it seems like General is unable, or unwilling, to live up to the reasonable expectations of buyers/owners. I've come into contact with General sales members and I would have been easily swayed by their promises of great after sales service. But that certainly does not seem to be the case. We off to snother dealer to find out DP. read more

They delivered my new RV with the inverter not working They had disconnected the inverter because the switch was inoperable When I returned for warranty work they diagnosed the problem and sent me home awaiting parts Delivery time unknown I live 95 miles away so it is very very hard for me to transit back and forth read more

I bought my new rv in Jan 2023. Holiday rambler invicta from General RV. I would consider this to be a rotten company especially with warranty promises. I have been trying to get repairs for 6 months to no avail. They dont provide even the smallest repairs even when you take it too their shop and never call you back. buy from someone else and save yourself lots of grief. Invicta is not to bad but general not good with warranty help. go someplace else. They want me to drive to Indiana to get my repair door recall finished. 2500 miles. they have several locations Ocala Tampa and they are at the Tampa rv show. dont do it. Note the sweet pre written message they have sent as an answer, It doesn't mean anything they dont intend to do a darned thing. Not even to return with a follow up call. They just dont show any careing after they get your money its adios to you. read more

If i could do no stars i would. RV went in 22 Aug for service was told 2 weeks to get estimate. its been over a month now, still no estimate. 7 emails one response saying i would get my estimate last friday, still have not received and its the following Wednesday 20 Sep. 5 phone calls with no response. Going to go in person to see WTH is going on. As you can see by the "Business Owner" comment below. I post here and get a response in an hour, but still no info on my RV as of this updated writing. Still going in person ion a few hours to see what and why this is taking so long. read more

We've been interested in purchasing an rv and decided to finally swing in to see what was available. Though we made it very clear we weren't ready to buy that day, George was super helpful in showing us around, being honest about what we could tow, what was in our budget, and helping us plan a down-payment for the future. We're looking forward to working with him when the time comes. read more

I recently bought a brand new travel trailer with this company. Their office is ultra-corporate and seems more professional than the typical used car experience you get at a mom and pop store. But once you get into the nitty gritty, they're just as sketchy. The unit i bought was missing pieces, and I still haven't received them a month later. The money guy gave me a hard sell to buy the extended service plan for several thousand dollars (as much as my new pickup truck!), noting that the existing warranty on the brand new RV covers very little, and that I'll have to pay $275 an hour (on average) to get anyone to look at in their shop. On top of this I had been pitched the idea that I'd be able to pull in to any General RV store in the country and stay for 3 nights for free. Well, along came hurricane Helene, and I called the Fort Pierce store. Turns out they don't have any hookups or space. Later on, I asked the Ocala store about parking the RV there during the next hurricane. They never even responded to my messages. So yeah, not what we'd call a safe harbor in a storm. Finally, they told me I'd get a great deal where I could camp for free for 21 nights with a company they partner with. It turns out that company has NO locations except in a couple of deep South states (none in Florida), so most people can't use it at all. Bad Design. The quality of the Salem RV itself is about what I'd expect, exactly sturdy enough to pull down the road and exactly no sturdier. It's a Salem FSX which is a cool new design concept, but the engineers really blew it with regard to using space efficiently. The kitchen has almost no storage at all, but lo and behold, there are several big, mostly empty compartments in the kitchen wall, if you just unscrew the access panels, You have to move the sloppy wiring and hoses over a little, but you can add some precious slide-out drawers and a storage bin or two yourself. Also, I bought a model that had sat on the lot for several months. The roof has some wrinkles and mold spots that I know I'm going to have to deal with myself. The roof "warranty" for 10 years only covers the most catastrophic failures. But we all know that's now how RV roofs leak. They leak because the sealant around the membrane cracks and gets brittle. It's the usual cleaning, coating and maintenance routine, or pay huge hourly rates at their shop. Honestly, I'd like to give these guys a better review. Some of the employees seemed genuine and nice. But there's a culture of obfuscating, misdirecting and pretending to "be there for you" when they're really just shoving you out the door once the check clears. It's that fake folksy stuff that I could really do without. read more

Avoid them like the plague! Complete scam! Purchased a 2024 Fleetwood and it has been in the shop for 9 months with everything wrong and warranties do not cover. Zero support and service only lies! Finally have decided to pursue legal action. read more

ZERO STARS! I second Bob M.'s comment. I cannot imagine or have I EVER experienced the WORST customer service support like this. My coach has been in service for almost 3 months for 3 minor items. They have yet to fix one of them, and in the process, they took my RV apart unnecessarily, broke items, and at one point had totally disabled the electronics. My service advisor apparently quit shortly after I dropped it off. No one bothered to contact me. Only after I had heard nothing for a couple of weeks did I call and found out he was gone, and I would be getting a call shortly. I did not receive that call for a week, after which my "new advisor contacted me." His first question is what is this RV in here for, and believe it or not; he asked me why it took so long. To the best of my knowledge, nothing happened on this RV for at least 6 weeks! Now they say I can come and pick it up because, and I quote, "it is as done as I can get it." I cannot believe this; I dropped it off on March 24 told to pick it up on June 9th, which is their answer. I really wonder what kind of condition it will be in, what will rattle, what will fall off, what else will not work as I drive away. BUY SOMEPLACE ELSE ... ANY PLACE ELSE!!! read more

We picked up our brand new class A at General RV last spring. Did they warn us beforehand that the ABS & traction control lights were on (which locks out cruise control) ? NO. "Sorry, here's your new RV - and you need to bring it to a Ford dealership to fix it." Ok, we dealt with that. And honestly, we love the RV. Now, a year later, the manufacturer has 3 recalls on it. Not General RV's fault, so we brought it back. After a week, they called and said the repairs were complete. So we drove 100 miles to pick it up. "Sorry (again), none of the repairs were complete, but you need to take it home because the parts won't be in for at least 4 weeks, and we don't want to store it." And this was after making us sit in the waiting room for two and a half hours!!! And it's not like there were a million people waiting around. Customer service sucks! read more

Rip off alert. General RV is a chop shop scam operation. I placed a 500 dollar deposit on a travel trailer at the RV show in Tampa with agreement by the rep that it was refundable for any reason. The 29,999. show price exploded to 42,478 as result of numerous non negotiable add on fees imposed at the paperwork table. I objected and said no deal and demanded a deposit refund which was denied by the second rep. I filed a dispute with my credit card company and was issued a refund after a lengthy process. General RV are unethical bottom feeders. I would not buy a box of Corn Flakes from these losers. read more

Mid April we bought a new RV and that night tested the generator. It failed to keep running. The next day after the purchase we drove it to the service dept and was told the generator for the fuel pump was not working and that they would order it and call us when it was available. Over the past month we made several calls to ask the status. No one could tell us if the fuel pump had been receiver or the status for when the pump would arrive and no one has returned our multiple calls. We even requested a manager call us back because of the lack of communication, but no calls have been received. After a month, we drove to the service dept where we were told that the fuel pump was actually being kept in stock! We brought the rv back on April 18 and called on April 24 to check the status. We were told that no one was available to tell us the status. SERIOUSLY!!! No one could even look in the system to see if the rv was ready? As of today we have not received even one returned call. read more

Bought new Rv. Brought it in for several issues for service they have had it for over two months and still have not solved problems with air conditioning and toilet. read more

Well, it's plain to see that I and my spouse are not the only General RV customers that have had an awful experience! Here's our story. We purchased a Nexus Rebel 35R a few weeks ago. When signing the purchase agreement, the finance guy told us that he would be scheduling a date and time of our liking with the Service Dept. to install the added options. When we showed up for that appointment, Service tells us that no such appointment was made. I had to spend almost 7 hours at their facility when it should have taken only 4! But wait, there is more! When signing the purchase agreement, that same finance guy told us that we had to make a decision, right there and then, about whether or not we wanted any of the options they had to offer. He gave us no time to think about items that could, over the course of the 20 year finance, add an additional $20K to the cost of the RV. That my friend is "heavy pressure sales", but it all seems to be a day at the office for General RV. So, when were out on the road, a problem developed with the slide out cover and needed to be repaired. We cut our trip short to bring the vehicle back to Florida for service. Once back, we called General RV first thing the next morning to schedule an appointment. We were told that someone would call us by 6 pm that day....that did not happen. And at 4:42 pm on day 2 of waiting to get that call.....still no call! If we had known a month ago what we know now, there is no way in hell we would have bought from General RV. In our view, they are nothing more than a bunch of kiddies in a romper room looking to see who they can screw over next. If you're thinking about an RV, we strongly suggest that you don't go to General RV. read more

i wish i could leave no stars!!!! run run run!!!!! do not buy from here!!!! so many things went wrong! even more so after we left from picking it up!!! not one person cares to email or call me back. when we put our offer in at the rv show, we agreed to many things that were simply not accommodated when picking up our unit. we went straight to a rv site on the way home from tampa (live in psl) we noticed immediately that the bathroom steps are bent and rusted!!!! i called immediately and was told someone would call me back, never did. not even a month and a half later... still no call backs, no email responses and now the strips are coming off the walls!!! do yourselves a favor and go to a company that cares about their products and customers!!!!! general rv does not care about any of us!!!! save yourselves the headache!!! put your money where it is appreciated!!!!!! never again will i recommend this horrible, horrible company!!!!!! read more

General RV Center - RV Dealers Near Me - Dover, Florida

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do not purchase or sell anything to General Rv, Dover, Florida, there nothing but scammers and rip offers. They just tried to rip me and my nephew off. We purchased an RV from them a little over a year ago and unfortunately ran into family issues now we have to sell so we reach out to them to see if they would buy it back. They offered us $43,000 which would only pay off the loan and they are selling the exact RV condition and year for $69,000 on the lot they are doing nothing but trying to scam people and rip people off Include an existing customers. It's a shame that they treat people like this and John pre-sales manager is nothing but a scammer. do not sell or purchase anything from them. They do nothing but rip off people and I had nothing but issues with the RV when we purchased it. read more

I am forced to give at least a single star, though the General RV in Dover Florida deserves less than even a single star. They are without a doubt the most incompetent dealership service department I have ever dealt with anywhere. Broken promises and lies is the theme of this review. On April 25th I brought our brand new RV back to General for needed warranty repairs. This came as no surprise, because no matter which manufacturer you purchase from, if it's brand new there will be little bugs that have to be worked out after the purchase. Upon turn in for repairs, I was told I would receive update calls periodically, which I later found out was supposed to be every 3 days and that there was a software program they used to help keep the service advisors up to date on who to call and when. That did not happen at all. My scheduled return date to get the RV was May 14th and I did get a call on May 13th saying the RV was ready for me to pick it up. Great! Because of out of town travel I asked if they could keep the RV for a few days and I would pick it up upon my return. The day after I returned I received a call from the service manager, Victor Morris letting me know that the repairs had not been completed, but it was a quick item that had been overlooked and I could come in the following day to pick it up. I showed up the following day to find out that the repairs had not been completed and the RV was not ready. I was promised then that the repairs would be expedited and they would personally deliver my RV to my home the following day, Friday, or Tuesday after the holiday weekend. He would let me know by phone for sure which day it would be. The call never came, the RV is still at the dealership and I am in the dark on the status of the repairs. Since the service department is such an integral part of any dealership and you will undoubtedly have to deal with them at some point, I STRONGLY recommend shopping elsewhere for your RV needs. I have already steered a friend away from these incompetents and will continue to be the voice of dissatisfaction they don't want me to be. The leadership at this dealership needs to be replaced from the top down. My message to the upper leadership of General RV, If you can't change the people around you, change the people around you. You are going to loose business because of your service department. read more

Zero. Zero stars. What an absolute mess they made of our sale. They screwed up the VIN number and personal information in the system, on the title, and on the registration. Oh, and our car blew the transmission after they said we could pull the new camper. Their solution? We can trade up if we want. It's been over a year and we have never used our camper. They lie, lie, lie, and are completely incompetent. They could care less that we are in this position as long as the next naive customer walks through their door. PLEASE don't let it be you. (This applies to General RV as a whole- NOT a particular location.) read more

Service is awful. Prices listed do not include destination charges. They do not return phone calls. I would give zero stars if I could.

WATCH OUT THEY WILL ADD 5000 TO 6000 DOLLARS IN FEES (delivery and PDI) THEY WILL NOT TELL YOU UNTIL AFTER YOU LOOK (we asked before hand and were told not to worry they are small) Went looking to buy a 5th wheel....Just bought our f350 dually and had a hitch installed so we are ready to go! Met salesman and he took our info and what we were looking for. We already felt uneasy as most of the staff and sales were not wearing masks and there was plenty of sneezing and coughing heard. We wore our masks to protect ourselves and others. We felt like General RV does not care out protecting others during a pandemic. We would never shop here again...its creepy not telling you about the huge fees until they get you excited about the rig....these are the sales people that make all sales people bad. In short we shopped around and decided to go out of state and go pick it up....It ended up being $10,000 less and NO added fees...8 hour drive to south Carolina to save that is worth it! and we get to camp the first night we own it!! In ending this company that portrays itself as a "family" company is the family member you are estranged from because they are a jerk. read more

I purchased a Thor Sequece 20A from Them in the RV show two years ago. Saw many negatives reviews here. Here is my story: I am Very disappointed on their service department, waited over 8 months for the warranty repair appointment, and numbers of phones calls and emails. He just don't reply you. Finally got an appointment, he (Christopher) took me that the problem will be fix by certain date, after two weeks, he told me the problem Can not be fix and ask me to pick up the RV and contact the manufacturer. I spend 5 hours drive to drop off the RV and spends two flight tickets from and back Miami/Tampas to pickup the RV for a problem that is not fixed! I wish the service department can do a better communication. Won't go back to General RV for any RV related business and won't recommend to anyones. read more