Dealt with them at the RV Show in Tampa and it was a TERRIBLE experience. Sales team was pushy. The dollar amount shown on the sticker became greatly inflated once we decided to purchase. They low balled our trade. They want you to buy today and won't promise the same deal if you go home and think about it overnight. Finance manager became angry when I pointed out that his numbers didn't add up when he was pushing his 'deal'. Told me we didn't need to go home and talk about it because there was "nothing to talk about." So glad we walked away and will never purchase from this dealer. read more

I purchased a new 2023 Entegra Reatta XL from General RV center in Ashland VA. They did not honor my locked in interest rate. The person taking me through my Motorhome knew little to nothing about it. This lack of knowledge caused me significant problems. The dealer won't even give me a lift back to the dealership after dropping off a rental car. They were absolutely no help before during and after! read more

Anyone looking to be treated with respect and a valued customer this is NOT and I repeat absolutely NOT the place to go. I had negotiated a deal on a 2020 heartland big country 3895 FK to include a Cummins 5500 generator, placed my deposit got excited. When I returned to look at the unit again the movers had broken the entire slide system of the drawers in the bedroom and I saw new damage mostly aesthetics not a big deal but still needed touched up. I was reassured over and over that the Dresser system would be completely rebuilt not just repaired. I even asked again how loud is the Cummins generator that comes with it I was told that it would be started up for me during my walk-through before delivery. I arrived to do my walk-through and the dresser system is not being rebuilt but rather repaired and is still not repaired the day it's supposed to be delivered. They explained that they would fix it but we're originally going to deliver it damaged. I told them no but I did not want the camper to leave the lot until I could give it a full walk-through and agree that it is ready to be received. Please mind you that this is a $100,000 fifth wheel. There are some basic expectations for how things should be prepared when you're spending this kind of money. When I got to the front of the fifth wheel not only is it not wired for a generator but it does not come with a generator. Due to the fact that I was told incorrect information I now was not going to have electric hookup at my property. When I address the issue they said oh sorry you were told wrong but we can add one for $9000. After I said that, that was not acceptable considering the price that I negotiated was to include the generator. They were not willing to adjust the deal price to meet half way or include the generator after speaking with multiple people in the management department I was told by the GM that they did not want my business or to work out anything and that they would return my deposit. The GM Evan Crayder was extremely rude told me I was uneducated had no idea what I was talking about and said that he wasn't going to listen to my words that they had been dishonest about the features. This man has no business being in customer service or management. Not one person that I spoke to made a genuine effort to make things right on a new damaged unit that did not come with the features I was told it would come with. Instead they tried to charge me additional money cause more stress more headache and multiple pulls to my credit report that are now useless. I tried to be reasonable with them even after now having massive expense and inconvenience. I was lucky enough to find out who the company truly is and how they treat people before I finalized the deal. I can only imagine how they would've treated me post sale and after reading the other reviews it sounds like I'm not the only one. Do Not Buy From General RV of Dover, FL you will be treated like a number and tossed to the side. To boot you matter so little they won't bother to spell your name correctly as a "VIP" US Navy Veteran US Business Owner read more

General RV Center - Lovely - RV Dealers Near Me - Dover, Florida

What an awful experience!!!!! RVers beware. We have an American Coach Dream that husband meticulously maintains. On Feb 28th, we had an appointment for an oil change, hubbly provides Shell Rotella oil. He showed the 'Service Advisor' the oil and 5 hrs. later we were finished. They put in the wrong oil!!! They forgot to do the lube job. On March 3rd we return for the right oil and the chassis lubrication. Hoped that they used the Shell Rotella and did the lube....... Who knows? Two days later, hubby checked dipstick and they overfilled the oil!!! We've waited another week for a call back and they want us to send photo of the dipstick!!!! We drive 94 miles round trip, 2 trips so far and now can't safely move the coach. So sad that this is now the American Coach dealer - we'll be buying another brand next coach! read more

DO NOT BUY HERE! Plenty of staff to take my 110k. Tried to make a service appointment 5 days in a row. Tina is the ONLY person who can schedule Does not take calls. The worst service I have seen in any industry. Shame on General RV. You were warned, do not buy from this scam outfit. read more

I am appalled at the non-response I have received from General RV And the coachman product. I would advise everyone to stay away. The promise that you can take your motorhome to a coachman dealer is Not correct. I called at least seven coachman dealers to find out it would be anywhere from 4 to 7 months before I could get service since I did not purchase my RV from them. Luckily I found one in Lexington Kentucky That is not part of the General RV family, and now am being told the parts and pieces can not be sent to anyone but a General Rv service center. The closest General RV service Center to me is over five hours away and they suggested I drive there. I love my Coachman 3020 Freelander but the service has been a major disappointment. read more

Purchased a used RV from them, the buying experience was good the salesman Tom was pleasant to deal with and knew enough to be helpful, did not try to up sell us and was helpful with the purchase price negotiation process. After picking up the RV and signing everything was ok we brought it home and realized the new mattress in the unit did not fit properly. After a couple of emails and phone calls the service manager Steve had us stop by and gave us a correct mattress that fit well in record time. Overall great experience. David F. read more

Possibly the worst interaction with a sales associate I can remember. I was a cash buyer offering 24.5 on a unit with an asking price of 28.4, an 86% asking price starting offer. This was the response: "Wow! that is low offer if you don't mind me asking where did that # come from? Is that because that's all you have to spend? Also for me to even try to take a offer this low i would need a credit card and drivers license to take to my boss to know i have a legit buyer." Thank you Justin Allen, I'll take my business elsewhere. read more

We put our name on an incoming RV because of Tom; straight no bs. He is of course representing the dealership but he took us to what we asked to see and some of his suggestions. The last one we looked at was used but we liked it. He told us about what an incoming model would cost. We then went to a competitor and saw a new one that had been sold. We went back to General RV and was offered a test drive in the used one and he explained the slide had an issue which they fixed and we then went for a long drive. They came down on the price but he told us the Entegra warranty would not transfer (again no bs). We thought about it and found one for much less than he had quoted available out west and they met that price and agreed to send it to a dealer close to our home. Look all the sales staff represent the dealer and we all know this but rarely do you meet one who does his job while being straight (except on price) with you and that is appreciated. The only improvement would have been being offered a new one at the price they finally matched rather than having to shop around and ask them for it. read more

GEN RV OCALA!!!!!!!!!ON ONE seems to be able to either tell the truth or they simply do not care. Never, ever buy anything from General RV Ocala. The sales guy run the place with no thoughts about customer service given my experience. To lazy to make a call the Coachmen to get a part expediated. Easier to take 3 weeks by going through their cusotmer inconsiderate system. read more

This place is absolutely terrible. We have been shopping for class a's for several months. Today we came to browse and the rude receptionist said we were not allowed to browse and insisted on signing us in so we could be pointed in the right direction. We explained that we already knew where to go and didn't need help. She told is we couldn't look so we left. Lazy Days and RV One don't do this to their customers. We are in the market for a class a and this dealership just lost out on potential business. I can only imagine how bad their service is if they treat new customers this way. read more

General Rv Corporate Leadership, This review is for YOU! Drop what you are doing RIGHT NOW and get your leadership to invest in REAL Quality Control Departments at your manufacturing locations! Consumers are buying your products (same day off the lot) with confidence that we would be in receipt of a SAFE, quality product WITHOUT having to revert back to your service departments to correct QA discrepancies AFTER delivery (and in my case 18 months after delivery). Your service departments at key locations (Tampa & Ashland) are overwhelmed, undermanned and working with a supply ordering system that continuously drops the ball. Since the day of purchase, I have been working off an EXTENSIVE punch list for my 2020 Discovery XLT 44B and I've been running up and down Hwy 95 between the two locations, for 18 months now, just to get Parts ordered and obtain "first available" appointments at ANY of these locations. I have learned that parts ordered for MY RV are always "the wrong part" and my re-order falls into a dark hole. Only due to my recurring bi-weekly check-ins with the service managers, am I updated on parts delivery. It is up to me to go into negotiations on service dates and drop-off availability. Since inception, drop off requirements require that I leave the RV at the servicing garage for up to 3-weeks in a "wait" status. Same day install "is not possible" and Service Department Manager's are unsympathetic on customer care. On a serious note, I have been in contact with Corporate (from my July 20 - present) in trying to obtain assistance on missing parts and follow-up service issues. Am I ever going to rid myself a prisoner involving the bureaucracy of this company? I WOULD NOT recommend purchasing from a company that leaves you with a set of keys to a $350K luxury bus that is manufactured and released off the line without being stamped as 100% Safe and Reliable by the General RV Manufacturing Quality Assurance Department just to land a sale. The service Departments are the crux of this organization and obviously General RV Corporate, you are clearly asleep at the wheel. Please take this review as a viable complaint and advanced warming to the downfall of General RV within the RV owner community. We are thousands strong and the consensus is mutual - we will not be repeat customers for this fact alone. "Without a sound product, reliable service and corporate customer care, there is no basis for making the same mistake twice." read more

Should have read reviews on Yelp prior to purchasing my new RV from General RV, they truly are a horrible organization to deal with, and THOR is no better, THOR acts like they care but refuses to intercede when their dealers refuse to do proper warranty service, General RV acts like "they're doing you a favor" fixing warranty items and their paperwork says so, they say "we have no responsibility for manufacturer defects, we provide warranty services only as a service and to the degree THOR cooperates" (paraphrase). After the sale General RV could care less and as other reviews indicate they are so overwhelmed your just not a concern of theirs. THOR and General RV distance themselves from one another, and forget about contacting GRV corporate, no such thing. read more

Shockingly bad service. We purchased our Fleetwood Flair 29M at the Tampa show January 2022. We were told that it would arrive in June, however, it wasn't until late October when we got the unit and in the meantime another credit pull and finance agreement had to be undertaken as due to the lateness of the unit as the promised finance agreement had expired. The new agreement resulted in an additional $18k over the lifetime of the loan. Bad as this was, the real issues started after we picked up the unit. We had our own private inspection of the coach done ourselves which revealed some general issues that needed addressing but nothing that would prevent us using the coach in the meantime. We agreed to return at a later date to take care of everything. Big mistake. After our first camping trip, the entire HVAC and heating system failed as well as the inverter. On our return, we contacted General RV and agreed to take the unit in for repair. At first everything seemed good with the service manager agreeing to keep us posted on the progress and to hopefully have the unit back to us in a couple of weeks. Three weeks went by with no contact. We tried calling, emailing, texting to no avail. After a month we contacted the corporate headquarters which finally yielded a call from the service department. We were told that they were waiting on parts and we should get our unit back imminently. This charade went on for another 2 months and after many calls to corporate, they finally told us our coach was ready to be picked up. When we arrived, we saw our coach completely filthy in the lot. We went inside and quickly realized that pretty much nothing had been done at all and what had been done was very shoddy with missing and badly refitted trim. We were also greeted by stale urine all over our toilet and floor where a technician had decided to relieve himself. When we confronted the service manager about this and the lack of actual repairs, he basically denied everything and told us that most of the items had been completely replaced which was complete lies. We eventually insisted that someone take care of the remaining issues whilst we were there which they did, however, my confidence at them being able to perform any repairs with any competence had diminished entirely. We did inform corporate of these events but their attitude was extremely disappointing. They did offer to extend the warranty for 3 months, however, to date this still hasn't been done and we are not sure how to do this ourselves. Overall, the minute we did the deal with General RV the customer service completely stopped and we were treated like absolute dirt. $120,000 paid to these people and my wife and I feel almost abused. This is hands down the most disgusting customer service I have ever received in my life and we are left with an RV that still requires warranty work for which I am not prepared to let General RV to go near. read more

Worst experience ever in all around service. If I could select half a star I would. From the moment out the door back in Jan 2024 to present day, nothing but issues. Not sure how these folks are still in business. There service dept, parts dept, customer service and even mangers are incompetent. No one gives you a straight answer and that's only if you can get anyone to call you back because they are never at their desk, you always have to leave a message. The customer service here is pretty much non-existent. Bought a Keystone 2024 5th wheel from these yahoo's and had issues from the get-go. They had the 5th wheel back in the shop within 4 months, after weeks of waiting on parts to come in, supposed to be a 2-3 day repair on 5 issues we were having, and it was a week. Only to get it back with 2 of the 5 issues corrected. Then told, nothing more they can do and for us to go thru the warranty company. No wonder, looking back over the last 9 months of reviews they only receive 1 star from customers. See the common thread here. Wish I would have read some of these before buying from here. You may want to only visit this establishment as a last resort. read more

Here's who you contact if you want to have a good buying experience at this Tampa location. Zack with sales, Chris M with finance, and if possible, Will for your walk-through. Greg is a manager and is excellent. And Maria is awesome up front. I saw a lot of negative reviews which made me very hesitant to come here but I will say the people I have named are wonderful. I will not leave 5 stars due to a situation I did not like but if you get the opportunity to deal with the people I named, you will not have a bad purchasing experience. read more

My intent today was simply to see a few RV's, but that didn't happen. Instead I got the old sales game of them trying to sit you down and play four square. You know, where they run the numbers trying to tell you what you can afford because of how much they're screwing you out of! Anyway, being the person I am, I was forward with just wanting to see A and B model RVs; as I was looking and trying to decide which way to go. As I voiced this to the blonde bearded gentleman I was told I can't just look....some of those RVs run up to $250K. The impression was that I didn't have the money, nor means so why bother even showing! As a retired Vet who has the money and the means I can assure you that you want be getting this sale. Furthermore, I'll be more than happy to let all of my veteran friends know WHERE NOT TO GO for an RV! Thanks for the lesson GENERAL RV! read more

I went online and found an RV I liked. I used the online salesman. I then did ( per his request ) a trade evaluation. I waited all day and then around 6pm get a call from Doug Ruby , my online representative. He basically said thank you and a salesman will be in touch. Next day, I wait until 11 am and decide to reach out. Doug " finally " email me the trade numbers. 11,000 for my 2 year old like new trailer.. Are you kidding me. Then he emails again, stating all his rebates are in the new trailer, its a wholesale, i cant give you wholesale for your trailer. Then he has the nerve to tell me " we need a $500 " refundable deposit. okay, that's not going to work . Basically in the two days I wasted, all General RV wanted, MY MONEY!! To bad the customer service isn't there... read more

Service here is AWFUL!! The absolute worst experience. Don't even bother trying to get your RV serviced here. They will never call you, never update you, you have to harass them to get any status update even when they are late. The sales department was great work with but the service is useless. First and last time we will ever work with them. We still have yet to get our RV back after 2 months. DON'T USE THEIR SERVICE DEPARTMENT!!! read more

Hands down the worst experience of my life. I was able to handle the death of my parents better than the experience I've had with General RV. So bad in fact that I can't even write about the details of my situation without my heart racing and I'm really trying to be kinder to myself. Just know that you absolutely do NOT want to buy from here. Thor Motor Coach also ungodly terrible. Truly a partnership of two very lacking companies coming together to create the worst consumer experience you could ever dream was possible in the world of any retail, let alone big-ticket sales. Have yet to see what comes out of the Service side of the house. read more

I would never recommend a single person to General RV in Tampa, Florida. A very long story short we purchased a luxury fifth wheel from them and had it delivered to Tennessee. Upon arrival multiple things we had been told were fixed, were not. (We had a professional inspection done prior to the purchase). We are now a month in with no signs of resolution. The absolute worst customer service I have ever experienced. I trusted Jamie Six at his word that they would make things right, only to be let down thus far. I have now contacted corporate and hope to soon get our issues resolved. I would also like to say - if you are planning to purchase a fifth wheel to full time in, beware that they offer an extra warranty to cover movile service, but when you need it they act like it is impossible to access. read more

General RV has been giving me the runaround for two years. My brand new coach that I brought two years ago still has been sitting in their service department and every time they give me an update they say they are still waiting on parts. I call Thor Motor coach, and they say that general RV never ordered any parts now I see my $120,000 RV sitting there unsecure doors open, cobwebs all over it. They have so much disrespect for my unit and treat people like crap. They do not return your calls, emails and my van even started on fire because of their negligence with my unit. I have to get a lawyer now because they are completely different once they get their checks cashed. There has not been one part of my coach that they haven't messed with a damaged. I really wish I did my research before purchasing from this terrible company that should be out of business. read more

This is my 4th RV purchase. Been to CW and LD.....I can honestly say that the experience at General RV was great and seamless. Thanks to Jason, Maria, Ryan, and Lugene. Great team!!!! read more

Do not buy from them. We were dealing with them at the 2023 Hershey Pennsylvania RV show. we are now talking with are lawer because we know they are going to screw us. In the middle of looking at a trailer they said they lost power we could not even see what we were signing but its funny all the lights were on all around us it was just like the 8 trailers and their. Sales tent that had no power it did come back On For a short period by then it was to late. We were told they could not give us copies of anything because they were going to loose power again I went to take out my phone to take pictures and was told I cant because of others personal information was only going to scan them my self. Took a day and 8 phone calls and emails to get to read what they made us sign and most was blurry and un readable. One thing we did see that a brand new 2024 Trailer was being sold to us as-is Dont deal with them User's recommendation: Do not deal with them run far away don't even go to look. read more

General RV Center - RV Dealers Near Me - Dover, Florida

I only chose 1 Star because 0 stars isn't an option Since General RV Center has blocked me from posting on their Facebook page... let me share with you why you should NEVER do business with this company. Please friends- share My dad decided to use his mother's inheritance to purchase a used RV in October. He made this decision bc he thought a great way to honor my grandma would be to purchase something that we as a family could enjoy and make memories. It has been nothing but a nightmare. BEFORE we purchased the RV, we hired an independent inspector to come to General RV to inspect the vehicle. After the inspection was complete we spoke to the salesman about the findings. Our main concern was obviously the safety of the vehicle and that nothing major was wrong. One of the things that was wrong at time of inspection was the leveling jacks. We were assured by the sales team they would fix these if we purchased. We went ahead with the purchase. Upon delivery of the RV the jacks still appeared to not be working. We have never owned an RV, so we weren't exactly sure. The delivery team and the service department assured us they were suppose to be "half down" because "older RVs are like that". Trusting General RV we drove the RV our home. In the week to come, the slides stopped working, the breakers continued to trip AND the jacks fell even lower to the ground. As I drove the RV back to General RV, the jacks were literally scraping against the ground. Once again General RV assured us they would fix them. After a few weeks in the shop we got a call that it was ready. When we arrived at General RV and tested out the RV- it was like no one had even looked at it. The same problems existed. Fast forward to now. The RV has been at General RV for over 3 months. We went today as they assured us this time it is fixed and they have tested it several times. We just left there without an RV. As we put down the jacks, fluid came literally gushing out of it!!!! We understand that when you buy a used vehicle it is "as is" as you drive it from the lot. However, General RV sold us an RV that is not safe to drive. They have been dishonest. Our RV still sits at Service with General RVs only resolution today - we will take out the jacks. Um NO!!! #GeneralRVtampa #rvtampa #rvforsale read more

This is is a long story but if I may, I'll attempt to make an abstract summary of the events at this unethical business. The lies never end. I traded a 2014 RV for a 2021 RV. When delivered it had a low pressure tire that I didn't notice until I left after the deal was all done (The facility was closed and no one there). On the way home I pulled into a service station for air and cut too close hitting the barrier causing superficial damage. I contacted General RV the next day to inquire about repair--"Yes, we do collision repair." I installed the spare and headed back to Dover. Upon arrival I inquired about a trade towards a new one with the damaged one. I informed them that the insurance company would cover the cost of repair. They agreed and formulated a deal with a balance of $20K due upon delivery. We left the damaged unit there and went home. About 10 days later the newly ordered unit arrived and we were told to come and take delivery. We showed up with the agreed balance of 20K in hand. We transferred all our personal items to the new unit. They kept putting us off all day while we readied the new unit. Connected to the truck--ready to go. All I needed to do was hand them a check. I turned the keys over to the salesmen after locking up what I thought was the trade. After heehawing around the Sales Manager approached me and asked if I was planning on taking the new unit home today (I thought he was kidding). He assured me he was serious. He said to me, "If you want to take this new unit home with you today you're going to have to buy it outright with no trade." I was able to go to one of my accounts and transfer 40K to pay for the new one. We left. Keep in mind my wife is a stroke survivor and all the moving of possessions was real exhausting for her not to mention the trip to and from the East coast. I paid the ransom and went home with the new RV leaving the damaged one there. They had already been sent a check from the insurance company for the repair of the damaged one. After a couple days, I received a call from Service where they told me if I was not going to trade it in to come and get it until the parts arrived. Trade it in--WHAT? Against what? I told them I'd be back the next day to get it. When I arrived the propane tank cover had been removed. I called the insurance company and told them what was happening--they called the dealership and informed them the check was cancelled. Two months later, Service called to tell me the parts had arrived. What parts? For what? Someone never passed on the information that this was not to be traded because they reneged on the deal. I went ahead and payed for the parts $2,500 even though I had sold the damaged RV and the new owner ordered parts. (The parts Service ordered were not the correct parts but I paid them anyway to be rid of these people once and for all). One interesting thing was discovered when I sold this unit "as is" privately, I had the original title free and clear. When the new owner went to the registration office, he was told a duplicate title was issued to General RV. According to Florida law, for a dealer to acquire a duplicate title, they must show proof of purchase and a POA from the original owner. They had a POA when they supposedly accepted the original deal but they never had a proof of purchase since they reneged on the trade. There is more caveats to this story about promised rebates, and other monies charged for items not delivered but I won't bore you. read more

every time I call the service center no one is working, it seems they are out to lunch or on vacation. no one returns calls, and if you are waiting for a part, they do not keep you informed. every time I contact the tampa location it is an issue. they have hung up the phone or just said call back in a few days. the only way to get them to call back is to contact the customer care number or email. when you are looking for something in their store the staff is rude. customer service is not a priority with General RV. they only want your money. read more

My son purchased a 33 foot camper from this place and about 9 months later he noticed the walls were wet in the bedroom. In 3 months time, he took the camper back to them and told them there was a leak and each time they said they couldn't find a leak and sent him away. The 4th time he took it back it wasn't under warranty any longer and they estimated it would cost 14,000.00 to fix the damage!... After sitting in the back yard under a tarp for months my husband worked on it a little at a time to fix it. General RV offered to buy it back for 9000.00 but when we got there they said they didn't want to buy it back because they think it has a leak!.... BEWARE!!! This place will rip you off!! read more

Do not buy a camper from this dealership. They kept NONE of their promises to us. They were five hours late picking up our trade in. Our new camper roof was not sealed as promised. Pieces to the stove were missing. The financial paperwork was messed up. NO COMMUNICATION BETWEEN DEPARTMENTS. I WILL NEVER DO BUSINESS WITH THEM AGAIN. read more

General RV is the absolute worst place to buy an RV! I should have read the numersous reviews that discuss the poor service at GV We have had problesm since day one. 6 weeks later NOTHING has been resolved - from poor servie to no service no return calls. Broken items, missing items - even our license plate and tags were not sent to us. With constant excuses from various people who say they are in charge. My "service advisor" has still NOT returned one call! I strongly urge anyone thinking of buying an RV LOOK ELSE WHERE This company is a SCAM You pay for your item - they do NOT give you what you paid for Would give negative star if allowed.. Does not even deserve one. read more

It has been almost two weeks now since the service manager took over my repair personally. I met him Dec 14th. We went over the completed repairs to my coach and found several that were not fixed correctly. The plumbing still detached when vibrated and they put my thermostat sensor on the ceiling right next to a vent where the cold air would blow on it instantly. Still waiting on parts that should have been ordered in May 2018. I have called three times to get an update on the repair plan and only got a text that said I would get on yesterday. Guess what no call. Going on 6 weeks in the shop with little fixed. Unreal! read more

Worst experience of no-customer support that I have ever seen in my life. Purchased a brand new coach; ushered through a cursory and quick walk-thru; found a few items on the punch list; came back 5 days later and the top two items were untouched; waited 5 hours and only had resolution to one of them. Went through the coach thoroughly on my own, including checking the shower which was not checked during the walk-thru, and the cold water handle shattered in my hand. Took multiple calls and finally got a return call from a service tech. Full of excuses and can't get me an appointment for 2 months. Suggested that I rig-it to make the shower work (which would potentially violate the warranty or cause more damage), and also suggested I go to Home Depot and buy whatever will work. I've had the coach for 10 days; it's broken; and this is the service I should expect? Buyer Beware, because after the sales and finance people are done, there is no good service or customer care at General RV in Dover, Florida. read more

We visited General Rv in Ocala today to look at two Class C motor homes. The salesman, Kevin, was very helpful and showed us the two coaches we wanted to see plus two others. We decided to see if the deal offered on one of the coaches would meet our needs and budget. The first offer valued our trade in at $20,000 less than we were offered elsewhere, plus they added $8,000 worth of charges (destination, prep, etc.) to the advertised price. When we said no, the salesman kept asking us to put more money down, what was the absolute max we would pay a month, etc. We had already told him our budget for this. He went back to his manager, and came back with another proposal that still did not meet our needs, although our trade in had increased in value almost to the amount we knew it should be. We had given him our driver's licenses and a credit card he said he needed to have when he talked to his manager. We asked for them back, he went back again to his manager but did not return with our documents. He and his manager finally came back to the cubicle, and they tried once more to get us to commit to more than we wanted to pay. The deal had gone from monthly payments of $1,200 to $780 from the first to last proposal. This smacks of dishonesty. I expect to be given the best deal the first time, not held hostage by my documents being kept until we had to request them back multiple times. I wonder what the deal would be if we had been willing to keep playing their game, $500? Our confidence in the General RV dealerships is non-existent, and we will not be purchasing our next RV from them. read more

Pretty *meh* experience. We had been to the Jax RV show and found an avenger 16fq for $13999 or $109 a month - perfect pricing . I couldn't find anyone to help at the RV show so we left and began calling General RV. Eventually I got a call back two days later and we headed in to find a sales rep. We knew what we wanted so we made it an easy sale. We added sway bars, about $600, and I did get the extra warranty but paid cash for that. no matter what the finance guy was saying, he couldn't get that payment anywhere near $109. It started out at $195 for 15 YEARS. I have 725 credit, and even eventually offered to out down more money to get the pmt where I wanted it (and as advertised) . I was told they couldn't finance am amount smaller than 10k. My pmts close to $160 because somehow all the fees will wind up close to $8k at this place!!!! We got pulled in by the low price and didn't understand they would be adding tons and tons of fees. Next time I'll drive to the manufacturer or something to pick it up because we got nailed on fees. read more

I understand that COVID-19 has really thrown off parts manufacturing\supply chains and appreciate General RV service staying open. I wish the service department would do better with communication - it is so difficult to get a call-back. When you can get someone on the phone, I have had trouble getting answers to what I think is a simple question - "which part did you get in?". read more

The sales department, and the service department are in two separate buildings, and I quickly found out why. The service department is very bad at what they do. Unfortunately our RV has needed more maintenance than it has actually been on the road. I realize parts have to be ordered, it's a process. However there is no excuse for the lack of communication. They rarely if ever call you back about anything. If you break down and call them back, they transfer you around, and nobody knows anything. They have radios on the lot, and they still somehow cannot communicate. Back in late November we had our Grand Admiral dropped off for some very routine maintenance, and that maintenance wound up taking much longer than expected so we decided to just leave the vehicle there until after the holidays. When we finally picked up the vehicle, many of the items had not been addressed, some of the repair work was done with tape...actual tape. Also our tail light was somehow busted on the lot. The solution for this was for them was to put tape over the tail light and "call us" when the parts come in. The service attendant who waited on us had a very bad attitude towards my father about his maintenance concerns. Everything he said seemed to aggravate her. At one point we raised voices, and she reached out and touched my arm, when we are supposed to social distance during a pandemic. When we asked for a manager little to nothing was done about the situation. I've tried calling corporate office, and even sent an email with no reply in weeks now. Nobody cares. Now we got a brand new RV with a busted tail light. See if people heard about how bad this service department is, they would not purchase a vehicle from General RV. I am very disappointed in our purchase, and this service department has no customer service skills, and zero accountability. read more

General RV Center - This is how they fix your tail light after the service department breaks it. - RV Dealers Near Me - Dover, Florida

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When we asked for a refund of our deposit, no one wanted to call us back. How many times can you hear, "a sales manager will call you back"...After 5+ calls to the dealership, 2 chats via their website, and a message via Instagram, they FINALLY contacted us when we submitted the dispute through our credit card. read more

After an extensive internet search we found a motor home we like at General RV near Tampa. Calling the store took several tries since the phone system at General is managed at their main office and the receptionist didn't know how to transfer to the Tampa location. After several more attempts, we reached Tampa and asked for a sales person. The operator said she would " try to find one and put me on hold...which then disconnected. After a call-back I was finally connected with sales guy Chuck Dumas. He was helpful and we set up and appointment to see the coach. We visited General RV Center in February of 2021 on a beautiful day and were impressed with the sprawling campus of General RV located in the far-distant Tampa 'burbs. This is a newer location for General and, as another dude has noted, the huge Service Department is in a separate location from Sales, a golf cart ride away. We came to see a 2007 London Aire motor home to replace our aging 2001 Monaco Exec. After we met Chuck, we rode to the coach in a golf cart. As you can see in the picture, the London Aire looked pretty good. After spending a few minutes, Chuck decided he had other things to do and Jared showed up. Unfortunately, Jared was not able to answer some technical questions and he whistled up a tech who'd been doing work on the coach. The tech answered a few questions very well, but other stuff, such as "What does this disconnected wire do?" or "Can you fix this monitor?" resulted in vague responses. So, there were a number of things not working on this technically complicated coach. I stated to Jared that I was not going into a position of buying a coach for over $200k without everything working. I further stated that I was not prepared to see the coach disappear into his Service Department not to be seen for months. (The experience of many buyers is available on this web site). At that point, there was a chill in the air and we left to "...think it over." Several days later, despite repeated emails to both Jared and Chuck, nothing further was heard. It's like if I want everything working, GeneralRV doesn't want me to buy it because someone else will." As much as we liked the London Aire, I feel we escaped a nightmare. read more

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I purchased an IBEX 2022 and first time out it failed and took it back to General RV foe repairs. I was told that everything was fixed so I picked it up I look into it to see what they have done, belive me they left tools and garbage in it so I went to the salesperson that sold it to me. Tom the salesman went and got the service manager he looked into it and agreed that it was not completed. He told me that he would get to Michelle who was my service manager, I told him I wanted a different maintenance person because she never calls back for updates or to return my calls. Her answer is always I tried to email you but it don't go thru. I call that BS because everything I call she wants my email but never sends me a message. Now the Service Manager was to call me by January to let me know if the parts were in,again no call. It is now end of March and no call. I left messages for him to call back he never did Buyer be ware don't buy anything from General RV. Still waiting to here from the manager and I had this trailer for almost a year and still needs parts and repairs. read more

Shopping for a Tiffin Allegro Bus in the tampa market, found one at General RV center in Dover Florida, it was on a Sunday and they had just taken it in on trade, Glen the sales person promised that for the $4995 additional fees they would recondition like new. Sales manager Justin Brown informs me the the Diesel emissions has been removed and that's a good thing? At that point I should have walked out, 2017 Bus without legal emissions. I get a call to inform me that the bus was emission compliant and only needed a sensor, ok great just need that in writing, So they get the mobile Southport Freightliner dealer to give me a inspection report stating all emission components present, I pick up the bus and the check engine light and DEF light and alarm is blazing. Take it and will call you when the part comes in, I dropped the bus off 4 months ago to find out the entire system had been removed, with no parts any time soon. I've requested a full refund that has fallen on deaf ears, apparently I've signed away my florida legal rights away to Michigan law where this family run business doesn't have to be held accountable to consumer protection laws, I've reached out to the owner no response, customer care says I'll need to hire an Michigan lawyer to represent, so filed a complaint to the DMV next Florida State Attorney, then I guess hire a Michigan attorney to best represent my interest with purchasing a 285K that doesn't run as designed and I can't sell because it's illegal in the state of florida. As a retired and a veteran I sure hope someone out there will read this and help me fight this. p.s. Nicole I am sure you would like to post please contact me we'd like to resolve this issue as a fake attempt to make me happy, your company is the perfect example of fraudulent business practices hopefully Florida will suspend your DMV license as you have committed a crime and should go to jail. read more