It was on a weekend when I had another incident with my transmission acting up; that was the last straw. I needed a place to go and get some help for my car ASAP. I called "Arrow Automotive Transmission Specialists" but there was NO way we could afford to have them do even the basic maintenance that our vehicle needed, let alone the need for additional work that I had a feeling was going to show up... So, I Google search "transmission Shops Reno" and the first choice under rated options was "GENERAL TRANSMISSION"... I called and Pete answered right away. Right off the bat, he was kind, professional, and patient in how he treated me over the phone. I explained the issues I was having and he gave me a couple ideas of what it might be but it would be best to bring it down for him to have a look at it. He also told me that to have the basics done (new fluid, filter & gasket + Labor) was ONLY $85 bucks! WAY cheaper than Arrow Automotive... upon arriving, I was immediately greeted by Pete and his father. They were very kind and welcomed my wife and me as soon as we stepped in the door. They checked out my car, and took the time to educate me with how the transmission fluid should look, how to maintain the fluid, what type to buy, how to check it, etc... Then after the inspection they let me know what else needed repair; due to the season and knowing that money was tight they helped me figure out how best to tackle the repairs that needed to be made. The gentleman they had working on our car (Pedro) was very kind and very good at showing me how to put new fluid in, and how to read the dip stick, plus other simple yet crucial steps in being a caring car owner... going to GENERAL TRANSMISSION was Incredibly affordable. A family owned business that understands HONESTY, INTEGRITY and RESPECT. I WILL be coming back in a month or so for the repairs that have yet to be made. But after all was said and done, what needed to be fixed today, was fixed! The car felt GREAT as soon as we left the shop! We will come back to this place for our future transmission needs and will recommend GENERAL TRANSMISSION to our family and friends!!! Thank you Pete, Victor, and Pedro; Keep up the FANTASTIC WORK!!! read more

I was doing research and shopping around to get my automatic transmission "bullet-proofed" on my 1997 Dodge Ram diesel and ended up talking to Pete at General Transmission. He walked me through the various upgrades available for my transmission and corresponding benefits, all while keeping my build within my budget. It is clear he has mastered his trade and knew the ins and outs of the 47RE in my truck exceptionally well. When I picked my truck up after the build was complete, I was greeted by Richard, the GM, and Jim, a Technician - what a couple great guys. These guys explained in layman terms exactly what had been done to the truck, and ideas for further improvement around my motor (not transmission). We talked shop for about 15 minutes and ended up both teaching each other some things. In an automotive business, this sort of thing is sacred to me, highly appreciated, and not something you will get at a dealership. I took possession of my truck, happy as a clam, ready for it to handle the loads of power and torque I plan on adding to it. At some point over the next couple hundred miles, my transmission temperature light went on driving through the passes of I-80. Although on the surface it sounds disconcerting, I wasn't worried. This was an incredibly complex build, and with General Transmission's generous warranty, I knew it was covered. I called up Pete, he told me he thought it was probably just a bad sensor, and to bring the truck back and they'd get it fixed. That they did. By the end of the day from dropping it off, they had fixed the bad sensor, and gotten the trans back together. Not only this, but they also replaced a leaky pinion seal I had recently developed on my rear axle - FOR FREE! I'm so blown away with General Transmission. The entire team knows transmissions incredibly well, but knows how to take care of customers equally as well. I will not hesitate to bring my vehicle back for my next drivetrain need. Pete and the rest of his staff are remarkable. read more

I literally created my first Yelp account just to write about these guys. I'll make it short and sweet - My car was doing a weird kind of "jerk" think while shifting (automatic). I know nothing about cars so brought it to the one mechanic I've seen here in Reno. He test drove it for 5 minutes, came back and said "transmission is shot, you have to replace it". Charge: $3500. Since it was still running (otherwise) fine, I brought it to 3 different places. All said the same thing and estimates ranged from $2300 - $3800. It's a Ford Focus 2003 Wagon by the way. Then I randomly saw General Transmission and gave them a call. On the phone they estimated $1800, which I still couldn't afford but figured it was at least way better. Took the car to them the next day and left it. They called the next day and said the problem was "strange" and asked if they could check it out a bit more. I let them keep it for 3 days and then got a call back from the super nice guy (sorry I can't remember his name!). He said...it's NOT your transmission(!), but something to do with "rings" around something in the engine. Sorry I'm too stupid to offer any more than that! Anyway, he said he could fix it and have it to me that evening for....$600! So I gave him the ok..and he called me about 4pm and said it was done. Went and picked it up, still a little cautious, and drove it home. Problem GONE. It's been over 6 months now and haven't even had the slightest issue. Clearly he was right, and saved me literally thousands of dollars! Can you imagine if I'd replaced my transmission at one of those other places and it didn't fix the problem?! INSANE! My absolute thanks to all at General Transmission. So much so I called to tell them how much I appreciate it, and even asked if they'd work on things other than transmissions in case my car had a future problem because I know they're so honest. Don't even bother with anyone else. Just go here!!! read more

My vehicle broke down on me while in route to work. I called General Transmission of Reno first, biased on the existing customer reviews along with the free towing for major work* as noted on their website. After service on a failed transfer case for which was performed correctly, i was informed of an additional leak with my front differential and refereed to come back in 2 weeks to inspect for any further issues. I would like to add that customer service was good. My vehicle is running; but it does not feel the same when it drives. The noises are different, and seems to have less a smooth acceleration as it did prior to the breakdown. Services performed where a diagnostics, transmission service, and transfer case replacement, as well as inspection of the drive train components. If the vehicle holds out till my next appointment with General Transmission i would like to review these concerns with their team if the behavior of the vehicle is normal; or due to the repair i could have other issues that where not picked up when diagnostics where performed. I would just like a review by their team to assure i do not have any mechanical problems with the vehicle from it's recent service. I would like to reiterate, the vehicle is running; The transfer case is replaced. i just don't personally feel as comfortable the way the vehicle operates; acceleration, in particular. Communications where all with Richard, who was honest and kept me updated with the progress of the towing, (after hours), repair and estimates for cost of repair. My review should reflect no problems with General Transmission, There work, team members or customer service. Only that i have additional concerns i will address with General Transmission for peace of mind. read more

I was very impressed with the level of service I received at General Transmission. I found the staff to be friendly, knowledgeable and professional. The fact that they treated someone who was just passing through town so fairly says a lot about their character as a company and I wouldn't hesitate to have them perform service on my vehicle! I was a traveler through the area on a long distance relocation and was concerned that I might be experiencing a transmission issue as I was unfamiliar with the way that my auto transmission would perform through hilly terrain having come from a State that is relatively flat. In spite of a busy schedule, they were able to squeeze me in for an inspection/road test early that same afternoon. Pete hooked up a high-tech diagnostic computer to my car and went out for a road test to put it through it's paces. Needless to say I was very relieved to find that everything was working fine with the transmission, and Pete took the time to explain how I could expect it to perform differently in hilly areas as opposed to the flat lands that I was accustomed to. Thanks to Pete and the rest of the staff, I was able to complete the rest of my long distance trip that took me through a series of mountainous terrain without concern and I'm very grateful for their honest and friendly service - Highly recommended! read more

My son has an older F250 that was having major transmission issues . These guys were so helpful and patient as I called several times and asked a series of questions . They didn't have to be so willing to share information , but they did . We decided to tackle the job ourselves , got a low mileage transmission from a junkyard and away we went with our project ! Everything went well until we went to drive it and it wouldn't go out of third gear ! Many YouTube videos and more calls and we decided to give up . We brought in our project to have the professionals help us out . Instead of mocking us or telling us I told you so , they were more than willing to help . After spending way more time chasing demons in this truck , they fixed the issues and called with the good news . They had kept me posted throughout the whole process , and when I asked for the total bill I was shocked !! I know they had far more hours in this than they charged me , but they insisted the bill was correct . They could have easily charged me more , or made me feel foolish for attempting their job , but they didn't . They are the most professional and honest shop I've ever dealt with , and if I could give the 20 stars I would !!! Thank you again !!!! read more

I got my Saturn for my 16th birthday and have had it since, I've fixed so many things on it that when it came to my transmission, I was terrified. I recently moved to Reno and was afraid I would get ripped off by a shop for the repair or the price of it, so one of my colleagues mentioned General Transmission as her hubby works there and wow, I can't tell you how great of an experience I've had with them. From the moment I walked in, I was greeted with respect and treated with dignity, where before at other shops I had to deal with snippy, rude workers that talked down to me for being a young woman. The whole time I was talking with Richard about the issues with my car, he made sure to hear every single one of my concerns and reassured me several times over that they will do everything they can to bring my car back to a safe driving condition. They replaced my old worn motor mounts, the entire valve body and my starter, repairs that should've cost me an arm and a leg but they were very reasonable. I paid in full upon pickup but was offered a payment plan in the event I couldn't pay the full amount. I'm so grateful to the crew at General Transmission for making my baby safe and drivable again! read more

The shop is excellent! I went there to get a clutch replaced just last week. They did it quickly and kept me updated on the progress. The car ended up needing some unexpected repairs, but they were very clear about what had had happened. They showed me the parts and explained carefully why they needed to be replaced. The emphasis was on making the car safe and reliable. Ricky was the clerk who helped me, and he was so enthusiastic. He knew all about my car and told me about a similar car that he had owned and how much he had enjoyed it. It was obvious that he just enjoyed the car business and trying to help customers. When I got my car back, they did a couple of things that really impressed me. Ricky took out his notebook and read a list of things that they had fixed --for free! Next, they dropped the price by about $200 because, in the words of the owner, "We like to work with our customers." I was shocked. Try asking for free service AND $200 off at some of the other shops around Reno. You won't get far. In any case, they are a superb shop. read more

If I could give them a 10 I would as I know many others agree!!! Pete is honest, intelligent and truly cares! This is even further evident in his Manager; Richard's, attitude and willingness to do whatever it takes to help the customer! The guys there are all professional, personable and the work is impeccable!! They not only do the best work in town; while caring about their customers needs. at such a time as this but they offer two types of financing so you don't have to come up with cash on the spot ! You don't need perfect credit, either.. just be ready and willing to pay the bill, of course! I am so Grateful , thankful, and amazed... I was stressed, stranded and strapped from months of paying for rentals, lfyt, not being able to meet lifes demands and even riding my motorcycle in the snow before they rescued me and made me LOVE my car with her rebuilt tranny!!!! I can never express enough gratitude, nor convey the true value and above and beyond service you can expect here at GENERAL TRANMISSION! More like SUPERIOR TRANSMISSION!!!! Thanks Guys!! read more

This is an awesome shop. They rebuilt a 93 Honda manual transmission for me, and since I wanted to put in custom gears and differential, we ran into a couple of snags with compatibility between the parts. The first set of parts I had shipped to them were for the wrong transmission (not their fault), so I had to ship them back and get the right kit so that set us back a couple weeks. Then, when they put everything together they discovered the clearance was wrong on 1st gear so it was another week and a 1/2 to order another part (only one in the country) and get it machined to the right clearance. The whole time they were very patient and let me talk with the builder to figure things out. Now that things are done, the transmission seems to be shifting just fine, and I can tell as soon as I get past the break-in miles and wear-in the synchros, it's going to shift like butter. For all the adventure it was doing this custom rebuild, these guys kept a good attitude the whole time and the labor charge was very reasonable. read more

What a fantastic business! Calm, cool, collected, knowledgable, patience, friendly, EXTREMELY helpful and just overall great customer service. Both Richard and Rickie and all the other gentlemen working were consistently courteous both over the phone and in person. Service was speedy yet thorough and was a great price for a transmission fix. Back Story: just as COVID hit, I brought my car in and ordered a used part from LKQ to be delivered which was ok'd by GT [Note: do not, do not, do not give LKQ business if you're looking for used car parts]. Long story short and for a business that was *still* operating during these times, I received my part 60 days later. I had to contact LKQ headquarters to a) even get someone to respond to my messages and b) actually get someone who is comprehensive enough to help me in the most basic customer service ways. It was ridiculous. Either way, during all of this General Transmission was patient and really had it out to assist their customers in the ways they could. read more

I have a 2004 Avalanche and my transmission went out along with my transfer case which developed a hole from a factory defect. It was run without any oil because it got a leak. I took the transmission and transfer case to General Transmission in Reno, NV. I talked to Richard, who arranged for me to bring in my transmission to have it repaired. During the process I met Pete, the owner, and he assured me that everything would be taken care of even though there was a lot of metal in it. He was very kind, courteous, and professional. The turnaround on the transmission was extremely fast. I decided to bring in my transfer case which Pete made me a great deal on inspecting and resealing and replacing all necessary parts. After everything was reinstalled the workmanship was flawless and everything worked great. I would recommend General Transmission for any of your drivetrain repairs. Thank you Pete for making my vehicle problems much easier to deal with. Thanks, Jim Reno, NV read more

My son has had a pretty tough go the last few months. He collected all of his belongings and moved from Florida to Sparks Nv. He was about 500 miles away and started to hear noise from the rear end. Decided he would have it towed which the cost was ridiculous but he made it home. Once home he had to find an affordable place with a solid foundation to take care of his 1994 F-150 that he loves so much. He did, he found General transmission my son called many places, but only one guy asked all of the right questions Rich at General Transmission. They even towed it for free they were open and explained everything in detail and the timing was spot on. Said he couldnt look at it until Monday confirmed it and then looked at it in Monday. Replaced the bearings in the differential the next day. My son drove off happy and a little money left in his pocket. Thank you Rich and General Transmission it was a pleasure doing business and we will return in the future. read more

I have bought transmissions for almost every vehicle i have ever keep for more then a few yrs. Every shop i ever went to allways tryed to get the most possible amout of $ out of me they could but when i went to Genral Transmission the employees and the owner Peter didnt seem to really care about the $ it was more about getting me back on the road and satisfied with my truck. Then when i had a problem with the transmission that i bought they honored their warrentee and totaly fixed my truck at no charge to me. It was the most amazing transmission shop i had ever been to i am going to tell everybody i talk to about how great this experience was where people accually cared about other people and not the money! They have earned a customer for life. I would recommend this tranny shop to everyone that wants a great and honored purchase.I couldnt have asked for a better group of guys.Thank you sincerely Joseph Johnson. read more

After purchasing a new to me pick-up truck for hauling work and entertainment (booney hopping out in our local deserts) only to come to the realization that beings that the truck just had an engine re-build after 200,000 miles but neglected the tranny. To make a long story short, General Transmission towed my truck well over 100 miles to their shop, learned that with engine and tire size that a standard tranny may not hold up to the other upgrades so being the experts they are rebuild the innerds and added a bigger, heavier duty drum. It may have added a day or two for the completion date but was will worth the wait as now my puck-up is once again a reliable vehicle! A special thanks to Ricky for all of the good advise! And for sanitizing me vehicle prior to my retrieving her. Thank you for everything including the 100,000 mile, 3 year warranty! General Transmission is the BEST! Thanks again! read more

I had just paid off my car and the transmission went. The dealership gave me an exorbitant quote so I went to Yelp to find a good review. Not only did General Transmission have excellent reviews, but they were BBB members. Let me tell you how nice they are, Richard explained everything over the phone when I told him what was wrong and what the dealership had said. He checked things thoroughly and when I was told I did need a transmisdion, he quoted me far less than the dealership, got me an Uber home and kept in touch with me and had my car finished within 2 days. They are nice, genuine, hard-working people with excellent customer service. Richard educated me on how to take care of my transmission and have it serviced so this never happens again. I couldn't be happier with their service, education, and prices. I recommend then to everyone now. Thanks General Transmission!!! read more

Just want to let everyone know, General Transmission is hands down one of the best shops I have ever had the opportunity to work with. Pete, the owner, is the kind of guy you want to take home for dinner, because of how warm and kind his heart is. And Richard, the guy at the desk, makes you feel like family. Both of these guys stayed late, to help get me the financing I needed to pay for the amazing job they did with my new Transmission. Oh yea, the work they do there, is nothing less then top notch! My new Transmission works flawlessly, and it came with a 3 year 100,000 mile warranty! If it's amazing customer service, trustworthy and competent mechanics, and the best Transmissions money can buy that you want, the only place to get it, is at General Transmission! Thank you Guys!! For everything! It's so nice to have my rig back working like new again! ~Charlie~ read more

I was leaving town for a 21 day hunting trip, towing a travel trailer. About 2o miles from home my transmission started slipping. I had no choice but to turn around and limp home. After fighting it all day, changing filter & fluid, etc, I was resigned to miss most of my trip. At 8:00 the next morning I called Richard & he gave me what I thought was a great quote for a rebuilt tranny with a great warranty. Still thinking I was several days out, he sent someone to my house to pick up my truck at 11am....and called me at 2pm with an update. I also had a transfer case issue and he agreed to look at it too. At 3:30 he called and said I could pick up my truck that night! Unbelievable! Great service, great warranty, done in record time, and I had a great hunt and only lost one day!! Thanks Richard!! read more

I only wish that the presidential nominees were as ethical as the great guys at General Transmission....Pete is a man of his word...when trouble arose with my transmission, Pete and an assistant were at my door within 10 min. They managed to get the car into drive (the auto transmission was stuck in reverse) got it into the shop, adjusted the malfunction and had my car back to me in less than half an hour. They listened and cared when I explained that my vehicle was our households only means of transportation. This was service, quickly and professionally done. I cannot recommend this establishment highly enough. Again, what a wonderful world it would be if our political personae and businessmen were as honest and caring. Peter Attashian for President! read more