I had Jess and his team working twice now, pruning some trees and taking down trees. They work very well, left my property clean, took the debris of the trees with them or put them out for the green waste to pick it up without any problem. Jess listened to all of my concerns and answered all of my questions. Great team, I will hire them again. read more

I was hoping this would be a good experience. Keeping it short. My neighbor and I had to trim some trees due to darn insurance drones. Hired this company and honestly the site manager must be related to the owner coz I don't know how he keeps his job. ...although we were clear on the parameters, he (jess) Had his own opinions and basically didn't listen a whole lot and was very difficult to work with. . End is I wouldn't recommend this company...ty for reading. read more

This is the fourth time I have used him does a great job every time and even got the neighbors using him can't complain at all very professional read more

General Tree Service - Well don't need to say anything other than this is the third time using them - Landscaping Near Me - San Jose, California

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Excellent work, Highly professional, worth every penny. I called Jess Monday morning, he came out Monday afternoon. Crew arrived Wednesday morning. Trees were beautiful by 11:00AM read more

I am writing this regarding the review by Shayne F yesterday. It's unfortunate for Jess & his team so I felt it needed explanation. We have a rental in San Jose and received notice from the insurance Co that the trees limbs are hanging over the house. If not removed we lose our policy. The trees are on the neighbors property. We gave him the opportunity to trim them off our property & he could have hired who he wanted but he could not. I immediately called Jess who has done work for us before. We trust him. He came out right away. He knows what insurance companies are looking for. We did not want our policy cancelled. He didn't disappoint. The trees were not done to the neighbors liking but to give a bad review based on that is wrong. We had to take them back further for insurance purposes. Jess & his team are very professional just as all his reviews say. We will continue to use him & recommend him. read more

Jess's crew did an excellent job; prompt; efficient; very competitive; highly recommended.

I was having a lot of black widow problems at my home and called a pest control, who recommended I remove all 8 huge Italian cypress trees in my backyard that was their home. Being a licensed home daycare and mother of 3, I knew I had to act fast. I contacted General Tree Service to get a quote and met with Jess. He gave me his professional opinion and was very thorough and honest, super easy-going guy and not pushy at all. He worked with my schedule and came on a weekend to finish the job in 2 days. He was punctual on both days which is important for me cause I'm always busy. His crew of men were hard working, and left my yard nice and clean. I am happy with their service and would highly recommend them to any one who needs trees or landscaping services. I am looking into purchasing low maintenance trees to get some shade, and will be in touch to have them plant it for me. The price was reasonable especially during this pandemic, money is tight but Jess worked with me and I couldn't be more pleased we got him and his team to do the job! Thanks guys! read more

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Jose and his crew were amazing. They were right on time to trim a tree in my backyard. Completely professional and trustworthy. I would definitely use their service again. Maira R read more

Anario helped me retrieve a crashed drone from the top of a tree in our yard on his day off! Excellent customer service and a skilled arborist. Thank you! read more

The tree trimming pros from General Tree Service were on time and super efficient. Our small backyard doesn't leave a lot of room to trim a 30 foot tree, without leaving a big mess. The guys from General Tree Service not only made our tree look beautiful, but they also left our backyard looking cleaner than when they started! We will definitely be using their expert services again and we highly recommend this skilled and fairly priced company to anyone who needs help with their yard. Thank you General Tree Service! read more

Fast and reliable great prices I would use them again EZ to work with his crew get the job done

I've used this company twice now and I wanted to write a review about Jess and his teams work. Jess is a very professional person to work with. He came onsite twice to oversea the work that was being done on my house of removing trees. Jess was able to help accommodate my needs since I had to work with another company in getting our sidewalk street done. I would highly recommend this company. The quote and price of the work is very reasonable, the staff are friendly and quick to do work. They clean up the site up very well post work and again are very professional in answering questions and calls over the weekend!!! read more

Jess Fernandez and a helper were out within an hour of the call- on Saturday morning!- to cut down and cut-up a cracked giant liquid amber branch that was still attached to our street tree and was mostly blocking the road. They did a quick and excellent job at a fair price. We're going to have them come back for general large and small tree pruning and shaping. Happy in San Jose, Clay read more

There is not one thing that is negative about this company. I sent quite a few tree services emails through Yelp explaining my needs and he was the only one that got back with me. They removed 3 palm trees and trimmed up 2 of my Japanese Maples that I had recently purchased beautifully! They came in - did the job - removed the stumps and oh my goodness - did they REALLY do that? They left the area better than they found it! The entire team was great. They are polite, helpful, and apparently, efficient as the task was completed in under an hour. Seriously? Yes! ~ An hour! The space was tight, the tree was right next to a retaining wall that I recently had built, they drilled out the stump with no damage, I'm not even sure how they did that. I completely recommend them. I've already asked if he'd come back next year to trim up the trees to keep them growing beautifully and to keep my hands off them so I don't screw them up. Oh - and the price?! When he gave me the price I asked him to do the job right then. WOW! OK - you're hired! Alas, I had to wait 2 days to experience the joy of having those trees removed....but it was worth it. read more

Jess and his crew just finished cutting down a huge oak tree which branches covered my house and my neighbors. (I have a permit.) Jess was very professional and prices were reasonable. They came as scheduled. It took longer than expected due to the heat wave. Jess communicated the delay. They did a great job cleaning up. Will use them again! read more

Not sure how or why some of the others gave them a low rating, but in our book, they were tops! From our first conversation I knew that I would give the bid to Jess. He was professional, prompt and asked the right questions. So when I finally got the San Jose permit to have 2 trees removed from the front (sidewalk), I called Jess and he said that his team would be over that week!!! He fully explained the procedures that PG&E and city services would do for marking potential underground pipes and wires, too. His team was thorough and took extra care to protect my picket fence from falling limbs and when the job was over...cleaned up! Since you are reading this, you will want to know what sets him apart from the other 4 quotes we received...yes? Jess was considerate, thoughtful, provided very competitive pricing and on top of that, offered to come back if there was further action needed. He understands what the residential customer wants and we were very fortunate to find his team. read more

Jess is very responsive for all the inquiries I had during our first few calls. He went to the property the next day and gave us a fair quote. We had two medium sized trees (citrus and mulberry) removed from the front yard and the job was done efficiently (within 3 hours), with all the tree trunk/leaves/fruits removed, very clean. I would highly recommend him to anyone who needs a tree job done. read more

Have used General Tree for tree trimming and removal many times. Very professional and properly priced. My contractor introduced me to them 15 years ago after I had trouble with other tree services not even showing up. They don't just chop the ends off branches, they create an even canapé reducing the weight and keeping the tree happy. It's worth getting professionals like General Tree to keep my much needed shade tree alive and well. read more

Jess is remarkable: prompt in responding to calls, shows up when he says he will, and gives a fair estimate. I've used him to maintain my Willow Glen property for at least 15 years and consider him a true professional. read more

I called around for estimates but no one really returned my called beside General Tree Service. I called them for estimate and they said they will stop by for an estimate but never showed up. I called them and left a messaged to asked what happened. They returned my called to rescheduled. They came out promptly the second time around. Then we set a date for the work but they called a day in advance to rescheduled again. But hey, at least they called. They did came out after the first rescheduled and did great work. Even though there were hiccups I would still get their service again if needed. read more

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I called for a quote. Jess came out and gave me an estimate that I liked and said I'd get back to him shortly. I called 2 days afterwards after talking it over with my wife. However, after 4 times calling (over a 3 week period) and leaving at least 2 messages, I still haven't received a phone call back 1) acknowledging the message was received and 2) to set up a time when they can come trim my tree. He seemed like he knew what he was doing and based upon reviews, seemed like he did good work. I'll gladly update my review after work has been done (if it ever is). read more

Jess is a very t organized professional, and skilled arborist. He and his crew removed a 70 foot tree in two days, my home was so clean when he was done. They were fast, efficent and did there work carefully removing a very large tree. Jess is reliable, dependable, and honest. I definitely recommend General Tree Service. read more

Full marks on work done. Every aspect of their business is polished. From beginning to end. They explained the problems with the roots that were distroying our garden to removal to clean up. A plus read more

Jess was quick to respond to a voicemail I left asking for a quote for a live tree removal on my property. We scheduled a time for him to come look at the tree, which was arranged pretty quickly. He was on time and gave me more information that I didn't know I needed (i.e. informed me about city license, permits, etc). I assumed that since the tree was on my property, I could do what I want, but since it was still live, there are hoops to jump to please the city (ie. the city needs money so they will charge you everything they can). Jess still provided a quote that was very much in line with others that I received, and he actually included stump removal which one other did not. Because he provided me with knowledge, I opted to go with Jess, but also opted for an aggressive tree trim, rather than removal. I figure I could save a few hundred bucks by not paying the city, and do a trim now, let the tree naturally die, then have Jess come back again to remove a "dead" tree. The schedule for the tree trim was on a friday that I wasn't going to be home until noon. Jess said it was no problem and that he'd probably still be working when I got home. I got home at noon and there was no one to be found. However, the tree was trimmed just how I wanted, the property was cleaned up as if nothing happened, and he even cleaned out all my rain gutters (1st and 2nd story). I will certainly go with General Tree Service again for the dead tree removal, and also recommend his work to any family or friends. Good to see trustworthy and honest business. read more

They were late for over 2 hours. - got to the site 1 hour late with no apology, and then waited for another guy for about 45 minutes while he's bringing more tools. then they took a lunch... the estimated time for work was 4 hours. These guys might have been here for 3 but actual work was for 45 minutes. Charged us $425 for 45 minutes.. When I mentioned that they were late for 2 hours and asked them how long it is going to take.. his response was "so what? you want us to leave now?!" who talks like that to a client?? I had to stand there and tell them branch by branch what to take off.. when i asked to trip the long branches he started to BS me that he cant do it. The job was not done right (and he blamed it on me), they mover heavy potted plants from one are (which if completely understandable) but putting them back into place wasn't on their agenda... also they didn't clean after themselves. and on the phone he was just unprofessional, loud and aggressive. I was never treated that way in my life... read more

This is not a review of the service. They simply did not show up so it is a review of the customer service. I took a day off from work, rearranged the daycare schedule for the kids, got the yard ready for tree removal. They were supposed to come at 10. Called me at 2 to let me know they got the scheduling messed up. At 2!!!! I left a message at 10:30 asking them where they were. read more

Easy going team, and reasonable quotes. Get the job done to specification and reconfirm before finished. Cleanup nicely after the job completion. Recommended and would use again in the future. read more

I had a very overgrown birch tree in my front yard that needed to be trimmed back. I called Jess and he was out to give me a quote within a few hours. He came in a the lowest price by far of all my other estimates and he was able to do the work the day after next. He and his partner came out and did a fantastic job and went above and beyond what I had asked them to do. read more

Jesse trimmed the trees for my rental in Santa Clara. I'm far away and there's a tenant. He did a great job communicating with me at a distance. He uses cell phones, text, emails etc with ease and is very quick to respond via all three. He gave me the written estimate via email the same day I contacted him, and finished the job the next day. The tenant said about his work "- the property looks amazing- he went out of his way to really do a great job-" so I'm happy. His estimate was $400 less than the other estimate, and included more work. Afterwards he described to me how he met my neighbor to let her know he needed to trim so of her trees that were coming onto my property. All in all, I'm very pleased with his work and will be calling him next time I need tree work done. read more

After our tree decided to go kamakazee on our yard, Jess was able to come out same day for a quote and make arrangements to come out the next day to remove the tree (and several others that didn't need emergency removal.) Jess provided us with a lot of information and recommended that we get photo documentation of the trees damage as there wouldn't be time to get a permit for removal. (Case in point - less than an hour after he left after giving us the quote, another huge branch fell!) All in all, we had him remove 1 tree in the parkway (damaged), 3 yuccas (uplifting the foundation of our house, a juniper (just plain ugly), a tangerine tree (dead and being over taken by root stock), and trim back a maple tree. All the stumps were ground out, and his crew left the yard in good, clean condition. All in all, not what I *want* to spend money on, but we'll definitely use Jess and his crew again. read more

These guys were not only on time (that rarely happens today) but did way more than I asked. My yard ;not just the trees) looks awesome! I would highly recommend their service. read more

Jess and crew just took a Redwood Tree out of my front yard. The tree was rather large, but he and his crew removed it fast and even removed the stump with a grinder so it is no longer visible. My neighbor recommended General Tree after he had used them twice. I will use them again because they really cleaned the jobsite and did everything promised. Thanks General Tree. read more

This is only the second review I have ever done on yelp, so read carefully!! So I needed a couple trees removed. One company come out for an estimate, that was a little high I thought. I had two trees and 3 stumps... Realistically I could have cut down the trees, but wouldn't have been advisable. In any case they estimated a large amount of cash that did NOT include stump removal. I called GTS yesterday, to see what they could do.. 1/2 the amount WITH stump removal and they could do it the next day. (Even they were shocked at the other price) Today... they were running late so I called to see what was up. I left a message. They called me back within 5 mins and apologized, said they would be there in 20mins. They were.. had the trees cut, and two of the stumps removed within an hour. One stump was left due to a close water line, but they told me what to do with it. The cleaned up and on their way they went. I have never been more impressed with customer service, price, and just general friendliness with the whole group. Sadly yelp only allows 5 stars. read more

Got referred to General Tree and we are very happy. They gave a very fair quote, showed up on time, took down a very tall tree that was tearing up our fence, finished trimming a camphor tree that a previous tree service left undone, ground out stumps and roots, cleaned up and were gone in three hours. The crew were very knowledgable, skilled and explained everything they did. We will use them again. read more

They did an excellent job. 3 men and Owner Jess showed up on time, worked efficiently and professionally, answered all my questions regarding the Trees, hauled away all debris, and left my yard better than they found it. I will be seeing them again (in a few years) when my trees need pruning/trimming again. An Outstanding company. read more

Called Friday morning to have a broken limb removed. Jess said he would stop by in about 1 hour. Showed up as promised and after surveying the tree we found several other limbs that were suspect. Gave me a very fair quote to clean out all dead and dying limbs. His crew came by the at 7:00AM the following morning; completed all work and cleaned up not only our yard but also the neighbors. Doesn't get any better than this. Shows up on time, does excellent work at fair price and the entire crew was very professional and courteous. read more

General Tree Service based in the South Bay is an A+ company. If I could give more than 5 stars I would in a heartbeat, not only for their skill and competence with trees but also for their outstanding customer service and fair pricing. We got bids from other highly-rated companies but none of them were as thorough, kind and responsive as General Tree. Jess came out to identify trees that were at risk of damaging homeowners and their property in and around our 38-unit homeowners association. Due to a lack of maintenance, some trees were dying and others were reaching rooftops and decks. Amazing how quickly Jess and his crew tackled so many trees at extreme heights on the uneven hillside - giving us improved vistas and peace of mind before the fire and rainy seasons. The General Tree team of experts take pride in their craft. They know trees and taught us a lot. They transformed our footprint from an unkempt area to one that is clean, safe and beautiful - the envy of homeowners at adjacent properties. I highly recommend General Tree and thank Jess and his crew on behalf of a very grateful homeowners association. read more

They were quick and very professional. They came on time and did what they said they were going to do - clean up was also great. I would recommend this company to anyone that wants an excellent job done. read more

Buyer Beware! Having used General Tree (GT) for years to trim our trees, we were shocked by our experience in June. This year in addition to trimming the palm trees, we asked them to totally remove two dying liquid amber trees so we could replant new trees in their place. In the contract with GT, removal was defined as "remove and grind stumps and roots". After the GT crew left, we discovered the stumps and roots were still there. The GT crew had only gone down a couple of inches. We called GT and they came out the next day to complete the job. We assumed they had completed the work and hired a landscaper to plant the replacement trees. The landscaper discovered that both stumps and the major roots were still there--making it impossible to plant. When we contacted GT again, they sent someone to investigate but told the landscape crew, not us, that was all they would do. No one from GT ever responded back to us, the customer. Unfortunately, we had already paid them in full. We were forced to hire a new tree removal service to complete the work we originally hired GT to do. Our advice to you is to not use General Tree. Something has changed with their work ethic. Find someone else to do any of your tree work. read more

Fast response and very professional work. Jess & his team did a great job removing 4 trees that were close to power lines. They showed up on time and worked very hard. They ground the stumps to below grade. Everything was left neat & tidy. I'll definitely use them again. read more