I'm usually not so long-winded with my Yelp reviews, but I had reserved a chunk of my afternoon for a visit to this store, so I clearly have plenty of time on my hands right now... I discovered General Wax earlier this year when I thought candle making would be a fun hobby. I brought a friend along to their North Hollywood location for what was advertised as an educational class. Unfortunately, it didn't seem like a class much at all but more like an activity. The 'instructor' claimed to sell her own candle creations, yet seemed surprisingly unknowledgeable. Our group was outspoken and asked lots of questions, but she was incredibly vague and nonchalant. When asked basic technical questions like how different fragrances react with specific waxes or how to choose the right wax for a project, she couldn't even provide clear answers. I really didn't learn much of anything at this paid class. (Fyi, I turned to YouTube!) The store itself is spacious and well organized, but be very careful with their pricing. I've found that many of their supplies are significantly marked up compared to local craft stores or Amazon. For example, I bought a digital scale here that turned out to be a non-functioning and non-reliable piece of trash. After some research, I realized they charged me three times more than better models available online. Thankfully, I was able to return it. Their fragrance selection and quality is mostly great and I do like their wax. The staff doesn't go out of their way to help but are approachable and friendly. What prompted this review today was a total lack of communication regarding their hours. I checked their website before leaving my house to ensure they were open. The only holiday closure banner on their website was for a holiday that happened months ago (labor day). After a 40-minute drive, I arrived to find the gates closed. I had to pull over and call, only to hear a recording stating they are closed for the next 10 days for holidays and inventory. It's incredibly irritating to waste that much time and gas because a business can't be bothered to update their website. Honestly, it shows that they don't really value their customers or their time. read more

I saw an ad on instagram and was really happy to see it was so close to my house. So I treated a friend and myself for a candle making class and it was really fun and affordable. We really enjoyed the experience and the instructor was friendly and answered everyone's questions. We received a coupon to purchase things after the class so I have supplies and new skills to make some candle gifts! Plenty of parking! Enjoy! read more

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I have been wanting to come here for awhile and have continued to over pay on amazon. I would even go to thrift shops but I really wanted a consist vessel for each one of my candles. I was so excited and pleased with everything. When I walked in I wanted to make sure to take everything in and really see what they had. I like that it is not very overwhelming. Everything is spaced out nicely and organized. They really create an order to the store. Starting with wicks moving on to wax and then vessels and fragrance. They had a scent I have been looking for and was super excited about! They also will let you place orders and shipping orders over the phone if needed. Now on amazon it's probably about 22+ to get a case of candles for 8oz or less depending on the vessel. Amazon will give you 6 or 10 maybe. Here for the same price I got 12 vessels for $23 and some change. Boxed nicely that they will grab for you. The more you buy the more you save. You can buy individually with SOME vessels being as low as a $1. The prices in my opinion are very fair. They even have different shapes, holders, molds, and they offer classes for beginners. I spoke to Gabby and she helped me. I shared with her that I will be back. I really enjoyed speaking to her. The check out process was very easy. I left with 24 vessels and a fragrance for $47 give or take I a not sure. I got my moneys worth in my opinion. Just be advised things can discontinue please do not hold it against the business things happen during production. read more

General Wax - Candles wicks and bases. A large variety - Candle Stores Near Me - North Hollywood, California

I love this place. Huge store, great supplies, fair prices and helpful staff!! I've been going here for years

I love going to general wax for candle supplies and fragrances. They have so many beautiful candle jars to choose from and various size jars. They have as small as tea light containers to over 16oz containers. You will be sure to find any color candle jar you will need for any occasion. They have so many fragrance options. All of their fragrances are safe to use for clean candle burning. Any fragrance you can think of, general wax will have it or something similar. My favorite is the sage lavender fragrance. I also love the coconut mimosa fragrance. If you would like to learn how to make candles, they offer that option also. They teach candle making classes in the store on different days. I think it's mainly on Saturday's. I've attended 3 classes in the past and I must say it was an amazing experience. I loved the candle that I made! They show you different techniques of candle making depending on the class you choose. I would highly suggest taking a class. The customer service is always good at this location. They're very helpful and will make great suggestions if needed. read more

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Got a fantastic discount on candles. Prices are fantastic purchased soy wax, candlewick, and scent. Thought it was a great value. Parking is easy. Easy to get to. Great personnel. And they have a restroom. read more

Is always very relaxing to go shopping at General Wax. All staff is super nice and Carmen always helps me a lot with my questions. Also love Doctor live sessions they are very helpful. read more

I have shopped here for over 30 years. In my shop I have designed labels for all 10 colors of the seven day glass jar candles. When I went in last Friday I was told they would be discontinuing six of the colors my customers love. This decision has rendered General Wax useless to my business going forward. What a shame. Do you even care about your customers at all? So now I must set up a candle production at my place of business. I have a place right in my one town to get all the things I need. So the hour and a half I used to drive to get to General wax can now be use more wisely. I love this place and I love the people however, whoever made this devastating decision to limit production of these candle leaves me no choice but to shop elsewhere. I know we are small potatoes to such a large company but seriously you are hurting many small business out here. I hope you find your way back to the customer service you used to be known for. read more

I love this place baby is the best thank you so much great selection of items Great prices great everything will definitely come back soon read more

Usually this is my go to place for candle making supplies. They have a wide variety of scents and containers, but today was no bueno. My experience today greatly disappointed me. I was at home making candles when I ran out of soy wax, so I made the 30 minute drive to this store to get more. Upon arrival at 2:02pm, a lady told me we are CLOSED and we are not making any more sales. I told her that the website and Yelp say otherwise.. it claims they close at 5pm. (See attached pictures) She still had 3 customers waiting in line by the way to check out and I told her all I needed was ONE bag of wax. She said, "Well NO, I'm not going to sell it to you. We are closed and our system already shut down." However she was still able to make the purchase to the 3 customers in line though the system is already "down." I don't believe this. There were another 3 customers who walked in after me and the same message was told to them. They also said they checked online and the hours say the store closes at 5pm. Owner and Manager, if you are reviewing your financial sales, know that you have easily lost 3 sales today in a matter of 20 seconds. Either lock the door or have your associates say it in a nicer way and update this info!! Please update your hours so people don't waste their effort, time and gas. I usually like it here, but today's experience earned you a 1 star. read more

General Wax - It claims open until 5pm, but look at what time i took the photo and was rejected at the door! - Candle Stores Near Me - North Hollywood, California

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Always helpful and very nice I really enjoy this store they always have what im looking for plus a little bit more read more

General Wax - Excellent selection of everything you need as far as products go!!!! The seris great and the people are nice... - Candle Stores Near Me - North Hollywood, California

General Wax store is a great store for candle-making. I highly recommend checking this store out. They've got a huge selection of essential oils and containers for candle-pouring. Their staff is super friendly and the prices are very affordable. They have a decent-sized parking lot so I didn't have any issues finding parking. read more

General Wax - Candle Stores Near Me - North Hollywood, California

The best!!! My go to place for everything!!! And they are the nicest people ever!!! Very helpful! Thank you

Amazing customer service they are so helpful. they have such a large variety of scents and jars. they even have premade candles if you're not looking to make the candles yourself. definitely check them ou! read more

I can't say enough about General Wax. I've been a customer of theirs for about 15+ years and the Cust Service can NOT be touched by any other company. The product quality is definitely top notch and products are very affordable. I've dealt with probably every Gen Wax Team member over the years and I can only thank them for all of their hard work the support that they so freely give to their customers. Thanks General Wax for all that you do. read more

Definitely recommend !! It's such an amazing spot for people who love to make candles. As someone who loves To make them, this location came in handy and have amazing Vessels, prices and don't even get me started on the workers. They're all kind and helpful, I never hesitate to ask questions and I get more than I hope for. There selection is crazy and have anything you can think of read more

General wax supplies is absolutely amazing. Every single person is so helpful and so sweet. I literally run my entire business on The General Wax supply store. John, Gabby, Monstoe are the best employees. read more

General Wax - 3000 pounds of soy wax - Candle Stores Near Me - North Hollywood, California

Perfect place to purchase all of your candle making supplies! I absolutely love everyone John has helped me navigate through the candle making journey! Happy Candle making. read more

love coming here to stock up on supplies for my candle business. The employees are so kind and helpful. They have great prices as well very affordable. read more

Everyone is very helpful and thank you Jazmin for all your help definitely coming back

Great service Great price Great selection of wax and containers Everybody is helpful read more

Very organized and friendly staff. Great selection of fragrances and candles. Highly recommended!

This place is great! They helped me restore a damaged $400 candle back to new! They have all the parts and pieces to make a beautiful candle and more importantly the skill and know-how. They have candle making classes and a professional candle maker (who was so nice and helpful) who makes candles for sale at the shop. Great fragrances and lots of different sizes of wicks (cotton or HTP not sure if they have wood) to get the flame you're looking for. read more

General Wax - Repaired my large expensive candle with their guidance - Candle Stores Near Me - North Hollywood, California

I am so happy that I found this place, what a gem? I was able to buy all of the supplies for my daughters candle making birthday party. The owner and all of the staff were very patient and helped me select the right products and then explained how to make the candles. They also have classes which I am excited to try. read more

My go to place for candle supplies! Phthalate free fragrance with a loaded fragrance pay off and so many different types of wax! I personally get coconut soy wax and my clients love the end results. If you live in LA and need candle supplies, this is the place to go. They have knowledgeable staff and are always there to answer questions in person when you're there. And last but not very least, they have great vessel selections and usually have some on sale, I usually grab a dozen or so to make some specialty limited edition candles for my shop when I wanna mix it up. Prices are incredibly reasonable for the cherry on top, considering how great of quality everything is. 10/10 read more

General Wax - Candle Stores Near Me - North Hollywood, California

Great place to pick up all sorts of candles. They have a really good selection of beeswax candles which is why we went there. Although we don't make our own candles it appears they have a great selection of materials to do so. Friendly staff as well. Will definitely be back! read more

General Wax - Sales floor - Candle Stores Near Me - North Hollywood, California

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Great Customer service and a variety of candle selections to explore. Amazing experience, very clean

Perfect store for candle wax and supplies! Super friendly staff especially Jon this store is for candle makers

I think it is excellent place to buy candles , or if you wish to make your own any possible supply you might need . Making candles could be really tricky , I'm still mastering it;) u have to keep experimenting to find right wick , wax , jar , pour temp etc . So I decide to attend the class they offered on Saturday October 31 . Overall I would recommend the class if u never try to make candle , the class is some what helpful , they nice and they will answer and explain any question u got , but again u will have to experiment home with your wax , read bunch of web post .... Although , if you just make it for yourself , you can't screw up ;) From their fragrances I tried : lotus , water blossom , vanilla extract , French vanilla , lavender romance , coffee , pine . All of them nice and strong ! I will be more soon for more of wax before Christmas ;))) read more

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You guys need to stop price gouging your wax. Competitors are not as highly priced as you, I've researched. Every week I go in you go up 10-15 bucks for a box of wax. You're going to start losing customers...I personally am making the drive now to a local competitor who is literally 35.00 a box less then you are. Unfortunate as I've been a long time customer. Employees are sweet though! read more

You can easily take for granted both the price and availability of candles. Here you need not worry about bad customer service or not having what you may need. The quality and selection of this store are bar none read more

I was wondering if anyone else is going to comment on the price of a box of soy wax? This business literally has doubled their prices in the past few months. It makes me wonder if they have also increased the wages of their employees, to which by now should make $25 an hour. Take your business els wear folks, after all why not support another small business as most of us are indeed self-made and small business. read more

This place is clearly a shop for professionals that purchase in quantities. So I felt a little intimidated because I'm a beginner. But thanks to Oscar who was very patient and understanding,. I felt comfortable asking simple beginner questions. Oscar explained the basic requirements and what I needed to start making candles. Oscar also suggested I take the Saturday candle making class. Thank you Oscar , I'm gonna try to sign up for the weekend class. If I can't make it I will see if my daughter can take the class. read more

Do not order from this company. I ordered a box of candles only to have them send me and Email after I paid for the item telling me that "Please note that due to extremely high volume of orders, we are experiencing longer processing time than normal." Then they call 2 days later to tell me that the item is no longer in stock and is discontinued. Now I have to wait to get a refund so I can find a legit company to order from. read more

i just found this virtual class for beginners cost only 20.00 is this cost for beginners ? i saw this cost 1st when i found a candle company by search....... asking if they have cinnamon and caramel scented candles..... this scent is the best i hope that they do.. Editing: YOUR COMPANY NOT A.... EDITING: SCENT OF CARAMEL + CINNAMON COMBINED ALSO LOOKING FOR "CAKE CANDLES" CINNAMON SCENT read more

Instructions are unclear with how to pick up orders. There are 2 different locations so make sure you know where to go to get your order. In addition once they bring the order out they just wave at you and walk away, so if you wanted to make sure the order was correct they do NOT wait. Very unfriendly staff read more

I love General wax! Employees are great and products are wonderful. I've gotta come back for more fragrance!

Drove for 2.5 hours was told they have soy wax blend in stock to get there and find out they have it out of the case and are charging $20 more than listed price for case because it isn't in the box. Left the counter with nothing! Will never waste my time again driving to them. I wish I could give 0 stars. read more

General Wax - Candle Stores Near Me - North Hollywood, California

Love this place, I buy all my candles supplies from here. Very kind workers that are always eager to help! read more

General Wax - Candle Stores Near Me - North Hollywood, California

Today was my first time visiting the store. Customer service was not good. Didn't feel welcoming. I stood around for awhile before I was helped. read more