Honestly I didn't have much time to make an informed decision about where the coroner sent my…read morefather's remains. This was a total unexpected and devastating discovery. If I had been given the time I would've chosen a cheaper funeral home. This wasn't the fault of Newcomers though. Price was the main reason for the 3 stars. I also had an issue where the attendant made a joke about my dad's unique hobbies. My dad had an eclectic collection of interests, yes they were humorous, but I felt that it was poor taste poking even a tiny joke during such a delicate period of life. When I picked up his ashes they placed his urn in a reusable shopping bag. The desk staff told me to hold the bag from the bottom because we don't want him falling out the bottom. Another poor humor, during a time when im holding my dead daddys ashes. Humor was not appreciated

Very good service, mom died very good service. The value is one in a million. The service requested…read morewas a funeral cause my moms dead now

Appreciated the kind care and consideration received here from multiple staff members as our family…read moredealt with final arrangements for our loved one. We visited this location to finalize the process. All wishes were fulfilled as requested. Full recommendation is given for observing reputable business practices. The building located on Charlestown Road is easily accessible. Facilities are well maintained.

It's never a good day if you're at a funeral home, but the experienced and compassionate…read moreprofessionals here make it as painless as possible.

My mother-in-law received services from Spring Valley Funeral home, and I was extremely…read moredisappointed. I was appalled on the day of the funeral when I arrived at the church to discover that my loved one had on no make-up whatsoever and had unmanicured, and what appeared to be dirty, fingernails (with chipped nail polish). We had to cover her nails up with a handkerchief. The wig we provided was unnaturally placed on her head and un-styled, and her beautiful necklace was awkwardly placed on her body and sliding down. It was necessary for me to fix all these issues before family and friends arrived. It was as though they removed her from the nursing home, cleaned her body, did not cosmetically prep her, and hastily threw on the clothes and accessories we provided. My mother-in-law was a beautiful woman who ALWAYS took pride in her appearance, but what we saw when we arrived at the church made her appear to be someone who had neglected their appearance for years. I am grateful that I arrived early enough to fix this debacle. The last thing I'll say is that I checked for her obituary on their website the morning of the funeral - expecting it to be there the day before, but to my shock, it was not there, and I had to call the funeral home to ask them to please add it to their website. I had provided them with the wording of the obituary several days before (as requested). I would NEVER recommend this funeral home. I feel that they actually owe ME money for cosmetic services! While the cost was quite inexpensive, there is still an expectation to get what all funeral homes provide...for their loved ones to look presentable in the casket, and for the announcement of their death to be provided in a timely manner. We felt pressured to pay for the funeral further in advance than I expected, which we did, so perhaps that was a sign that they were lacking the resources to adequately perform the services required.

A competent, but seemingly run down funeral home. Perhaps this is a cheaper place to hold a…read moreservice. I'm honestly not sure. But the staff were not as helpful as at other places I've visited, nor did the facility seem as well kept.

This was the first time that I have had to plan a funeral, so I was totally lost. Liz was fantastic…read morein so many ways. She didn't just ask questions. She observed, and listened to the interaction between me and my girls as we talked about their brother. The obituary that she wrote (for someone she had never met) was so spot on that many people thought I wrote it. Liz always responded promptly to my text messages and calls. It didn't matter if it was morning, evening or the weekend; Liz was there for me. I mention Liz because she was my primary contact; however, every one of the staff that I encountered was absolutely wonderful. I can't compare Naville-Seabrook's pricing to other funeral homes because I didn't shop around. What I can say is that if you are looking for a place that will take care of literally everything with compassion and professionalism, you need look no further.

I just want to say I am a delivery driver for a local florist and every time I come to this funeral…read more home they are a blessing to meet they greet you with the up most respect have great customer service Devin she is always fabulous every time I talk to her. Along with all the other employees I have met. Thank you for making my day every time I stop here .

Appreciated the kind care and consideration received here from multiple staff members, including a…read morepersonal meeting with Mr. Kraft, as our family dealt with final arrangements for our loved one. No high pressure sales. All wishes and services were fulfilled as requested. Full recommendation is given for observing reputable business practices. This location on Spring Street in downtown New Albany is easily accessible. Building and facilities are well-maintained.

Going with Kraft made things super easy so we could focus on grieving my mom. The funeral director…read morewas very caring, prompt, and personable. The service they provided was amazing, from her visitation to her memorial. I appreciate their patience with the large group, and they never missed a beat. After care has been nice, as well

I learned about Magnolia online, attracted by their affordable prices, and their following service…read more They guided me through every step, furnished me with needed information, were on the spot when my relative died, and thought of everything needed in my relatives passing service. I was/am so very grateful. No funeral home was needed and they were available to help me at every step. I couldn't recommend them more. Cathi N

When my loved one passed away, our hospice rep suggested we use Magnolia Cremations because of…read moretheir excellent service and fair pricing. I'm so glad she did. From the moment we called them (on a Sunday afternoon) they were incredibly and graciously responsive and continued to be so during the cremation process. Abby at Magnolia was very available for the various questions we had and made sure to let us know what other ways they could help us in regards to hosting the obituary to ordering death certificates. I hope I don't need to use them for a very long time, but when the time comes, I will definitely use Magnolia and recommend your family does as well.

I am 81 and have arranged and attended many funeral services. Yesterday I attended my daughter's…read moreMother-in-law's service or lack of service. The service scheduled to start at 1:00 started about 1:15 and that is because the priest started. He spoke and had some readings and then said we will have another song. Another song there had not been the first song that we heard. I was in back and faintly heard music. We all waited and became uncomfortable. The priest had a final prayer. Finally a representative of the funeral home came in and said that concludes the service and burial would follow. We waited outside and she came out and asked who the pallbearers were. They had not told the family they would need pallbearers. Granted most families would know this but this was the first funeral arranged by the family. The employees or owners showed no respect for the deceased and I feel for the family. All the services I have attended whether in the funeral home or church, there was always a funeral home representative close by making sure everything went smoothly.

They did an awesome job with my 21 year old son would definitely recommend them to anyoneread more